INTEGRITY

RESPECT

PERFORMANCE EXCELLENCE

ACCOUNTABILITY

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Our Commitment:

Customers First

Our Core Values:

Integrity

Respect

Performance Excellence

Accountability

A Message to all Employees..........................................................................................................i

Introduction ....................................................................................................................................1

1. Maintaining an Inclusive, Fair and Healthy Work Environment ............................................4

2. Maintaining Integrity and Fairness in the Workplace ............................................................8

3. Protecting Verizon’s Assets and Reputation ........................................................................12

4. Maintaining Integrity and Fairness in the Marketplace ......................................................18

Conclusion......................................................................................................................................29

Sources of Help..............................................................................................................................30

Quick Reference Chart..................................................................................................................30

Our Expectations and Values

Sustain a Culture of Integrity

Set the Tone at the Top

Build Trust and Credibility

Read the Code

Understand the Code

Utilize Available

Resources

Comply with the Code

Speak Up

Do the Right Thing Because It’s the Right Thing To Do

Where to Report

You Are Accountable

VZ Ethics

and EEO GuideLine www.verizonguideline.com

Imminent Danger or Illegal Conduct

800.997.3287

Discrimination or Harassment

Accounting, Internal Accounting Controls or Auditing Complaints

AccountingComplaints@verizon.com

VZ Ethics and EEO GuideLine

Confidential Reporting and No Retaliation

Cooperation with Investigations

You are required to comply with this Code as a condition of continued employment. This Code does not give you rights of anykind, and may be changed by the company at any time without notice. Employment with Verizon is “at will,” which means thatyou or Verizon may terminate your employment, at any time, with or without cause, with or without notice, for any reason notprohibited by law, unless governed by a collective bargaining agreement or specific contract of employment. This at willemployment relationship may not be modified except in a written agreement signed by the employee and an authorizedrepresentative of Verizon. This Code sets forth policies and practices applicable to all Verizon employees, except employeesof Verizon Wireless, which has its own Code which applies to its employees.

11.1 Diversity and Equal Opportunity Commitment

1.2 Discrimination and Harassment

1.3 Workplace Violence

1.4 Workplace Safety and Environment

800.386.9639

1.5 Substance Abuse - Illegal Drugs and Controlled Substances

1.5.1 Alcohol

1.6 Solicitation and Fundraising

1.7 Gambling

1.8 Employee Privacy

1.8.1 Monitoring On the Job

1.8.2 Use of Recording Devices

1.9 Misconduct Off the Job

2.1 Avoiding Conflicts of Interest

2.1.1 Personal Conflicts of Interest

2.1.2 Employment Outside Verizon

2

2.1.3 Activities Outside of Verizon

2.2 Political Conflicts of Interest

2.2.1 Personal Political Interests

2.2.2 Contributions of Corporate Assets

2.2.3 Seeking Public Office

2.3 Insider Trading and Financial Interests

any

2.3.1 Investments in Companies with Which You Conduct Businesson Verizon’s Behalf

2.3.2 Significant Financial Interests in Companies

2.3.3 Transactions in Securities

2.3.4 Loans

3.1 Preparing, Disclosing and Maintaining Accurate Records

3.1.1 Creating Accurate Records

3.1.2 Promoting Transparent and Complete Disclosure

3

3.1.3 Retaining Company Records

http://eweb.verizon.com/bpage/cps/

retention_schedule.pdf

3.2 Safeguarding Company Information

3.2.1 Protecting Non-public Company Information

3.2.2 Acquiring Non-public Company Information of Others

3.3 Proper Use of Verizon’s Property and Property Owned by Others

3.3.1 Company Benefits

3.3.2 Company Property and Funds

3.3.3 Work Time

3.4 Protecting Company Communication and Information Systems

3.4.1 Prohibited Activities

3.5 Security of Facilities

3.6 Intellectual Property

3.6.1 Proper Use of Others’ Intellectual Property

3.6.2 Information of Former Employers

For approval to speak externally

on behalf of Verizon, please

contact Public Affairs, Policy &

Communications:

http://newscenter.verizon.com/

corporate/media-contacts/

For legal assistance, please

contact your business unit’s

assigned attorney. Please check

within your department to

identify your contact.

Public Affairs, Policy &

Communications:

Media Relations:

corporate/ /

Investor Relations:

Human Resources:

Verizon Security:

3.7 Handling External Communications

www.verizon.com/brandcentral

Media Relations

Investor Relations

Legal and Public Affairs, Policy & Communications Departments

Human Resources

Security and the Legal Department

4.1 Customer Relationships

4.1.1 Customer Privacy and Communications

http://myvzweb.verizon.com/intranet/site/vzweb/privacyoffice

4.1.2 Customer Marketing

4

4.1.3 Selling with Integrity

4.2 The Government as a Customer

4.2.1 Court Orders and Other Legal Documents

4.2.2 Classified and National Security Information

4.3 Selecting and Maintaining Relationships with Business Providers

4.4 Gifts and Entertainment

4.4.1 When Gifts are Appropriate

4.4.2 When Entertainment is Appropriate

4.4.3 Prohibited Exchanges

4.4.4 Gifts Involving Travel or Lodging

4.4.5 Returning Gifts

4.4.6 Gifts Outside the Workplace

4.4.7 Gifts and Entertainment Involving Government Officials

4.5 Bribes, Kickbacks and Loans

4.6 Relationships with and Obligations of Departing andFormer Employees

4.7 Interaction with Competitors

4.7.1 Avoiding Violations of the Antitrust Laws

Price Fixing:

Market Allocation:

Bid Rigging:

Group Boycotts:

Joint Ventures, Teaming Arrangements and Non-Competition Agreements:

Sabotage:

False Statements:

Exclusive Dealing:

Resale Prices:

Refusals To Deal:

Tying:

Reciprocal Dealing:

Bundling:

Below-cost Pricing:

4.7.2 Gathering Information About Competitors

4.8 Relationships With Affiliates

4.9 International Relationships

4.9.1 Locating Offices or Receiving Services Outside of theUnited States

4.9.2 Compliance with Screening Requirements of the Office ofForeign Asset Control (OFAC)

http://myedms.verizon.com/corporate/legal/lg/export_controls/

4.9.3 Import/Export Control

http://myedms.verizon.com/corporate/

legal/lg/export_controls/

4.9.4 Payments, Lobbying, Expenses and RecordkeepingRequirements Internationally

http://myedms.verizon.com/corporate/legal/lg/

export_controls/

4.9.5 Economic Sanctions and Embargoes

4.9.6 Illegal Boycotts

Sources of Help

Verizon provides many resources to help you make ethical decisions. In addition to your

supervisor, you may consult with Human Resources, the Legal Department or call the VZ Ethics

and EEO GuideLine.

Verizon’s eWeb (Intranet) - http://myvzweb.verizon.com - contains expansive helpful contact

and subject matter information. In addition, please reference the chart below for some

important resources

Quick Reference Chart

Resource

VZ Ethics and EEO GuideLine

Offi ce of Ethics andBusiness Conduct (OEBC)

Phone Number

800.856.1885 (U.S.)

(+)800.0.624.0007(International)

Website

www.verizonguideline.com

Human Resources (U.S.) Consult website http://vzweb.verizon.com/intranet/wireline/AboutYou/HReSource

Human Resources (International) (+)800.0.932.7947Vnet 932.7947

http://vzweb.verizon.com/intranet/wireline/AboutYou/ContactHR

Security (U.S.) 800.997.3287 http://security.verizon.com

Security (International) 972.615.4343 http://security.verizon.com,Click “International Security”

Legal Department Consult website http://myedms.verizon.com/corporate/legal/lg/index.shtml

Corporate Compliance Counsel Consult website http://eweb.verizon.com/bpage/compliance/legal_group.shtml

Internal Audit 800.856.1885 (U.S.)(+)800.0.624.0007(International)

http://myedms.verizon.com/corporate/fi nance/ia/index.html

Privacy Offi ce Consult website http://myvzweb.verizon.com/intranet/site/vzweb/privacyoffi ce

Environmental, Health & Safety (U.S.) 800.386.9639 https://vzweb.verizon.com/intranet/wireline/AboutYou/HRGuidelines/VzCulture/SafetyAndEnvironmentalCompliance

Environmental, Health & Safety(International)

(+)800.386.9639 https://vzweb.verizon.com/intranet/wireline/AboutYou/HRGuidelines/VzCulture/SafetyAndEnvironmentalCompliance

30

Resource

Labor Relations

Phone Number

Consult website

Website

http://vzweb.verizon.com/intranet/wireline/AboutYou/YourToolkit/ManageLaborRelations

Public Aff airs, Policy & Communications

Consult website http://pa.verizon.com/pa

Public Aff airs, Policy & Communications - Media Relations

Consult website http://newscenter.verizon.com/corporate/media-contacts/

Corporate Responsibility Consult website http://responsibility.verizon.com

Verizon Foundation Consult website www.verizon.com/foundation

Employee Assistance Program (U.S.) 888.441.8674 www.anthem.com/eap/verizon

Employee Assistance Program (International)

Consult website www.anthem.com/eap/global

Notes

31

Notes

Notes