Coaching for PEAK Performance

AHCA Quality SymposiumFebruary 2010

Basics about coaching…

Component of sound performance management system

Entails observation, timely feedback and sustained follow-up

Coaching approaches…

Formal

Informal

3 Types of Coaching…

1. Competency

2. Performance

3. Developmental

DRAW Coaching Model…

Distinguish & Define

Relate & Route

Address & Assess

Work & Weigh

Coaching skills…

Behavior calibration Flexibility EI Empathy Ability to inspire

Internal MOTIVATION…

Key to successful coaching

Person being coached is willing to listen and reflect

Person being coached is open to new ideas and approaches

Coaching impediments… Lack of progress or regression Dissatisfaction with the coach or

coaching process Stalemates Disregard for the coaching

process Disregard for suggestions for

constructive change

Cautions for coaches… Sports metaphors are too

simplistic---there are few simple answers or quick results

Behavioral solutions are insufficient

Coaches are not psychologists or psychiatrists

Coaching should…

Align energy with the goals of the organization

Change counterproductive habits at the individual and organizational levels

Implementation of Intention…

What will you take? Why? How will it benefit you and your

organization? How will you use the concepts? With whom will you partner? When will you start?

Joanne L. Smikle

Consultant

Author

Speaker

www.smiklespeaks.com

301.596.3140