co-producing consumer directed care training · 2015-09-21 · • wellness module 4 facilitator...
TRANSCRIPT
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Copyright ©2015 CommunityWest
Co-producing consumer directed care training
Louise Forster
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Don’t be shy, Tweet along
#ACSA2015IAHSA
@PerthConf2015
@ACSANational
@GlobalAgeing
@CommunityWestWA
@loubaforster
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Copyright ©2015 CommunityWest
Co-production in action to develop training that works for the customer
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Consumer Directed Care (CDC)& Co-production
Consumer Directed Care
Co-productionVideo
supported learning
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Co-producing with consumers
- Focus group- Stereotypes video- Discussion- Consumer video
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Co-producing with providers
- Survey - Follow up interviews- Focus group- SME interviews- Provider video- Reference group
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Facilitator Participant Videos
Module 1 Facilitator Guide Participant Workbook • Customer Service
Module 2 Facilitator Guide Participant Workbook • Stereotypes• LGBTI
Module 3 Facilitator Guide Participant Workbook • Consumer • Wellness
Module 4 Facilitator Guide Participant Workbook • Budgets 1• Budgets 2• New Types of Support• Budgets 3• Goal Setting• Advisors on budgets
Module 5 Facilitator Guide Participant Workbook • Arthur’s Story
Additional Evaluation Form Further reading • Advisor
Learning Modules
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Guiding principles of CDC
• Choice and control
• Upholding dignity and rights
• Partnership approach
• Transparency
Source: Pat Sparrow Implementing Consumer Directed Care, presented at the Consumer Directed Care Conference, Melbourne, May 2013
Picture Source: iStock
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Simmons’ triangle
Source: Heather Simmons. A presentation for the Better Practice Project. June, 2010
Values
PracticePlanning
0
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Culture change - TSP
• Thinking
• Skills
• Practice Picture Source: iStock
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• Thinking
- Choice
- Control (expert)
• Skills
- Understanding
- Listening
• Practice
- Tools
- Reflection
Culture change - TSP
Picture Source: iStock
Copyright ©2015 CommunityWest
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A good life
1. Personal identity and self-esteem2. Meaningful relationships3. Personal control and autonomy4. Home and personal surroundings5. Meaningful daily and community life6. Personalised support and care
Source: Imagining a positive future for older people: leadership, partnership and change. Ronda Held 2011
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I want to be valued
I want to make decisions
I want to contributeI want to be
involved
I want to be as healthy as I can
What older people want
“It is after all for me and about me.”Copyright ©2015 CommunityWest
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Culture change - TSP
• Thinking
- Choice
- Control
• Skills
- Understanding
- Listening
• Practice
- Tools
- Reflection
Picture Source: iStock
Copyright ©2015 CommunityWest
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Whole of person approach
An extra 1.2 million extra adult social support staff will be needed by 2025
Source: Skills for Care - using data taken from the National Minimum Data Set for Social Care, 2008
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Upholding individuals’ rights
Everyone has the right to:
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Culture change - TSP
• Thinking
- Choice
- Control (expert)
• Skills
- Understanding
- Listening
• Practice
- Tools
- ReflectionPicture Source: iStock
Copyright ©2015 CommunityWest
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Tools
• Appreciation
• Relationships
• Important to/ important for
• Histories
• Wishing
• Good days/bad days
• Working/not working
• 4 + 1 questions
• ‘My Story’ booklet
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‘My Story’ booklet
Picture Source: iStock
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Culture change - TSP
• Thinking
• Skills
• Practice Picture Source: iStock
Copyright ©2015 CommunityWest
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Feedback
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