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Crystal N. Hall4 W. 4th Street Apt. 2A

Mount Vernon, NY 10550Home: (914)363-3162/Cell: (914)513-7274

[email protected]

PROFILE 5+ years’ experience in the Healthcare field in various administrative roles. Organized and resourceful professional with experience in directing business

and healthcare operations. Proficient in Meditech and Microsoft Office: Word, Excel, PowerPoint, Outlook,

Access. Recognized capability in problem solving through effective utilization of

resources. Excellent presentation and writing skills.

PROFESSIONAL HISTORY

NewYork-Presbyterian/Lawrence Hospital (03/2015- Present)

Unit Secretary Cardiac Catheterization Laboratory Attend in services regarding new equipment and drugs for

catheterizations, peripherals, loop recorders and pacemaker placement procedures

Enter inventory in Excel for equipment charges and order supplies Resource for information and vendors needed for repair, staging and

renovations Update once a month audits of catheterizations, pacemaker

placements, loop recorders, peripherals, cardioversions and referring Cardiologists

Enter patients’ height, weight, allergies and MD orders into Meditech system

Review patients charts to ensure proper documentations, PID numbers for charges, patients’ procedure in and out times before sending to H.I.M.

Help with transport of patients’ being discharged Service recovery for patients’, their families and provide excellent

patient satisfaction Plan events for special occasions Keep track of employee emails, phone numbers, forward call and

daily schedules, meeting minutes and any information regarding in services, education and seminars

Ensure the lab functions smoothly

Lawrence Hospital (9/2007 to 03/2015)



[email protected]

Unit Clerk Orthopedic, MED/SURG Assisted nurses, doctors, case managers, patients and families with

clerical work and provided excellent patient satisfaction Maintained records for all staff members and patients’ comings and

goings Answered multiple phone lines, greeted visitors and responded to

questions in an efficient and friendly manner Entered patients’ vital signs in EMR system Ordered supplies, filed and updated patient records Ensured the unit functioned smoothly

Mount Vernon Neighborhood Heath Center (12/2006 to 9/2007) Registrar Clerk

Registered patients’ demographics into the system for easy access Created patients’ charts and made copies of patient medical records for

charts Updated patients’ accounts with proof of income, address, insurance

card information Verified patients’ insurance to ensure eligibility for medical, dental

and hospital benefits Verified Medicaid and Medicare Managed Care Plans to find out if

patient had a HMO attached Obtained proper insurance authorizations Made payment agreements and account follow ups

CVS (9/2005 to 5/2006) Photo Lab Technician Digitally printed films Accurately scanned customer orders Handled payments Provided excellent Customer Service

DSW Shoe Store (2/2003 to 3/2005)Sales Associate Trained new employees on store policies and procedures Participated in opening and closing of new store Processed credit/debit cards and checks

Internship Experience (5/2002 to 4/2002)Medical Assistant/Medical Billing and Coding



[email protected]

Dr. Njapa (OB/GYN), Dr. Agbonkpolo (Internal Medicine), Greenburgh Health Center (Pediatrics)

Provided quality care to patients; including empathy, positive attitude, ability to communicate well verbally and nonverbally

Performed basic restorative services such as triage patients before seen by doctor

Administered basic medical assisting skills such as taking temperature, blood pressure, weight and height, pulse rate, phlebotomy, urinalysis, EKG, reception, patient scheduling and filing

Handled all patient complaints with courtesy and satisfaction

EDUCATION / CERTIFICATION

Bronx Community College, December 2015 Microsoft Office 2010 Certificate

Mercy College, May 2013 B.S. in Behavioral Science: Health Services Management

Ultrasound Diagnostic School, October 2012Medical Assistant Certificate

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