CMS IT ServicesReliable, Robust & Secure IT Services

Date: July 2014

Confidential, 2014

Agenda

1 About CMS IT Service2 Vision & Focus3 Service Offerings4 Service Delivery Framework5 Best-in-Class Partnerships6 Value Proposition &

Strengths

About CMS IT Services

Portfolio Company

A

300+

5000

220+

Customers

Employees

Locations in India

37 Years of ServiceBest Predictive Support

ISO Process Rigor & Certifications

Vision & Focus

Our VISION is to provide customers the ability to Manage IT Operations

Reliably & take on disruptive themes to

achieve sustained leadership in their markets.

Our FOCUS is to Run Robust Enterprise IT

Environments Efficiently &Securely leveraging

Transformation themes for improved business SLA’s.

Service OfferingsReliable, Robust, Secure

InfrastructureManagement Services

Product Support ServicesIT Support Services

System IntegrationCMS Institute

Infrastructure Management ServicesReliable, Robust, Secure

Facilities Management / Datacenter Operations Management / AMC Support

Asset Lifecycle Management ITIL based Service Desk Management

Vendor Management

Enterprise Systems Monitoring / Application Performance Management

DesktopManagement

Mobile DeviceManagement

NetworkManagement

ServerManagement

DatabaseManagement

StorageManagement

Virt

ualiz

atio

nM

anag

eme

nt

ApplicationM

anagement

Directory

Messaging

Collaboration

Win7/8 Migrations Oracle

MS SQL Server

Upgrades / Migration

Cabling

LAN / WAN

Wireless

Security Appliance

Mobile Phones

Tablets / Pads

Backup/Recovery

Deliverables / Solution Based Approach

Product Support Services

Product Support Services

Centralized Technical

Service desk

Field Management

Service

End User Computing

NetworkServices

Enterprise Services Storage &

Tape Library

Printer Services

Advanced Repairs

Product Life Cycle

Support

Infrastructure Commissioning Availability Services Assisted Services

Reliable, Robust, Secure

Onsite On CallRemote

IT Support ServicesReliable, Robust, Secure

Facilities Management / Datacenter Operations Management

Efficient People Supply Chain Management

End User Support Services

Data Center Management Offerings

Win

dow

s7/

8M

igra

tions Special

Project RolloutsMobile Device SupportNetwork AdministrationHelpdesk Management

Asset Management

Email Management

Antivirus Management

Vendor Management

Security Support

Server Support

Application/SAP Support

Database Administration

DCO-IT & Non IT Support

Database Support

Security Support

Voice Support

Video Conferencing & Equipment Support

ITSS Staff Augmentation Services

System Integration ServicesReliable, Robust, Secure

Cloud Lifecycle Enablement ServicesSystem Integration Provisioning Migration Charge Back /

Billing

Enterprise Management SolutionsConsulting Implementation Business Services Mgmt Performance Reporting

Storage ManagementIntegration Virtualization Optimization Performance Mgmt

Program Management & Governance

Mobility Lifecycle Services

Device Readiness

ApplicationDeployment

Application Management

Device Monitoring & Management

HardwareManagement

Integrated SLA’s Across Devices

Process-based Service Management

24x7 Service Support

Complete Device Lifecycle Support

Anytime-Anywhere Support

Automation Framework

Information Security Services

Security Consulting & Implementation

Managed Security Services

Product Implementation & Support

Risk and Compliance Management

Security Staffing

Security Solutions & Device Management

Security Monitoring (SOC) & Response

Malware Management

Vulnerability Assessment & Penetration Testing

Process Testing & Management

Design Implement Manage Monitor Assess

Service Delivery Framework

Hardware Support

Infrastructure / Applications Monitoring & Management

Requirements Analysis

Prog

ram

Gov

erna

nce Q

uality Managem

ent

ITIL Based Service Management

Centralized Service Desk Asset Lifecycle Management Vendor Management

Consulting Implementation Deployment / Roll-out

Offshore Delivery Model Onsite Delivery Model Onsite / Offshore Delivery Model

Partial List of Partnerships

Partial Client ListThe Best Work With Us

Value Proposition

Secure

Vision

Agility

Reliable Robust

Experience Services Width

Scalability

Reach

Quality

Processes

Automation

ThankYou

Reliable, Robust, Secure IT Infrastructure Services