Cover Your Assets

888-511-2022 . www.cloudcover.it

TAC Only

24x7x365 TAC Direct-to-Expert support access

OEM bug fix software revisions Chat, email, phone, & team

supportAd hoc support Project support

Maintenance window supportShow tech collection and report Best practices advice on ticket

closure

TAC + 8x5xNBD

24x7x365 TAC Direct-to-Expert support access

8x5xNBD hardware replacementReplacement by 10AM NBDChat, email, phone, & team

supportAd hoc support Project support

Maintenance window supportOEM bug fix software revisions Show tech collection and report Best practices advice on ticket

closure

TAC + 24x7x4

24x7x365 TAC Direct-to-Expert support access

24x7x4 hardware replacementReplacement arrives in 4 hours

Chat, email, phone, & team support

Ad hoc support Project support

Maintenance window supportOEM bug fix software revisions Show tech collection and report Best practices advice on ticket

closure

On-Site SLA Upgrade

Any SLA provided by CloudCover can be upgraded to

"On-Site." On-site means the equipment will be met by a field engineer

who will install the replacement equipment.

The On-site upgrade carries a modest fee uplift, but can be

added to any contracted location in the US.

Drastically Increase Your Network Support Quality While Decreasing Your Costs.CloudCover™ features in-portal, Direct-to-Expert™ network services including full software, hardware, and advanced consulting support for our contracted network support customers. We are the leading provider of Direct-to-Expert network support for the largest manufacturers of networking assets. These vendors include Cisco, Juniper, Brocade HP, Dell, and IBM among many others. Direct-to-Expert means that you interface with a tier-3 certified engineer from the moment you issue a ticket. When uptime is critical to a company’s bottom line, it’s critical to access an expert to solve any problems immediately. Our Direct-to-Expert support model eliminates wasted time by connecting the customer directly to our expert in the technology classified in the problem ticket. When you create a CloudCover ticket, you’ll be connected within 1 minute to one of our expert engineers who will solve and manage the problem from start to finish. Our engineers don’t complicate the path to a solution for your problem by enforcing strict validation criteria. They will assist in the complete cycle of support for ad hoc support, software reconfigurations and hardware replacements. Our goal is to provide excellent customer service without the complications associated with less flexible support providers.

Support Overview24x7x365 TAC Direct-to-Expert™ support access

Break-fix solutions

General Q&A support

Adhoc support

EOL software and hardware support

Pre-owned hardware support

Market-leading cost savings

Expert-only software support

Break-fix software updates

EOL reporting on quotes

Expert engineer end-to end problem resolution

Best practices on ticket closure

Phone, email, team view support options

Advanced expert-only consulting

Annual, quarterly, monthly free audits

pRoute ticket routing algorithm

All hardware provided from OEM certified sources

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