cloud services forum - cdt.ca.gov · bc/dr, data analytics and ai, vdi, new apps, dev/test....
TRANSCRIPT
Cloud Services ForumThursday, March 15, 2018
Roll Call Cloud Provider Interconnect (CPI) – Scott MacDonald Express Route over CPI – Rick Joyer & Scott G Direct Connect over CPI – Mike Hall O365 Migrations Completed – Mark Eubanks O365 Shared GAL – Steve Ju O365 Service Review – Glenn Basden Group Discussion and FAQ’s Closing Remarks
Agenda
Scott MacDonaldNetwork and Cloud Services, CDT
Introducing…
Cloud Provider Interconnect (CPI)
State’s Azure Adoption At a Glance
25 Active Subscriptions on Centralized CDT Agreement (55 Statewide)
6 Subscriptions Scheduled to be Added by March 31st
11 Additional Departments Scheduled by End of June
6 CPI Connections Completed
What We’re Seeing
Workloads Diversifying, But Still Primarily IaaS Centric (PaaS for Net New)
Most Common Requests: VM Migrations (Lift-&-Shift), BC/DR, Data Analytics and AI, VDI, New Apps, Dev/Test
Assessments Enabling Cloud Adoption Planning
Cloud Readiness and Governance are Essential
Questions re: Lift & Shift to IaaS or PaaS-ify?
Express Route Over CPI
What is Express Route Over CPI?
When Do I Need It?
What Traffic Can I Run Over Express Route Via CPI?
What is the On-Boarding Process?
Mike HallAmazon Web Services (AWS)
Introducing…
Department’s Private VMs in AWS
AWS Public Services (S3, etc)
Department’s Private Network
Internet
CDT’s Network
Department’s Connection to CDT CDT’s Internet Connection
EC2 InstancesAmazon
S3Database
State’s Public CPI ConnectionDepartment’s Private CPI Connection
AWS’s Internet Connection
Department’s Firewall
Equinix Facility
State’s Cross Connect to AWS
Logical Overview of AWS Connectivity
Mark EubanksVirtual Platform Services, CDT
Introducing…
Overall Migration Status 78 of 78 Departments Completed
o 198,291 Mailboxes in (CES & CA.mail) –CES
» 47 Departments 112,407 mailboxes–CA.Mail Migration Status
» 29 Departments 85,884 mailboxes
O365 Migration Updates
Steve JuO365 Shared Services, CDT
Introducing…
Updates: AAD administrators list
o Provide “O365 Modern Group” name. o Send to “CIO GAL [email protected]”.
Updated AAD configuration guide (v1.61) posted to Service Catalogo https://cdt.ca.gov/services/unified-gal/
AAD upgrade document posted to Service Catalog page. Legacy GAL connector
o Static contact datao Cleanup effort
CA Statewide GAL
Service Incidents - March 2017
No global outages that affected the State to report.
AADConnect Support
1) 800-936-3100.
2)
3)
Support Options Overview
Service Area*
Self-Service Paid-Subscription Professional Support ProDirect Premier Support
Free Customer Support Available at www.Microsoft.com
Support at MSDN and Software Assurance
Troubleshooting via incident or five incident
packs
Support for Microsoft Azure
Support across all Microsoft products and
deployments
Problem Resolution Support
24x7x365 Problem Resolution
Critical Situation EscalationManagement
Onsite Support
Complex hybrid break/fix support
Escalation Assistance
Service Delivery Management
Account Management
Priority Assistance
Service Delivery Plan
Remediation Planning
Operational Guidance/Advisory Services
Reporting and trending advice
Onsite Resource
Online Service Delivery Management
Proactive Support Health Check, Risk Assessments, and Reviews
Remediation Services
Proactive InformationDistribution
• Self Service support covers only Office 365 issues • Issues with other products such as Outlook, ADFS & GalSync are not covered in Self Service
Premier – Shared OTECH Agreement
Shared OTECH Agreement Direct access to Microsoft - Premier Support resources Unique access IDs for your support team members
Premier Support for all Office 365 and Azure products Exchange On-line, Skype for Business, SharePoint On-line,
Yammer and Azure. 5 hours of support for non-Office 365 products and/or advisory
assistance Additional 10 hour add-on packs available
Monthly reporting & status meetings Security and Product Alerts Product Lifecycle information Direct - One-to-One Relationship with Technical Account
Manager/Service Delivery Manager Incident escalation management assistance Cost $4,220 for one year
Premier Support add-on options
How do I Gain Access to Support?
Premier Support Access
1. Open a Remedy Service Request (SR) with CDT procurement team2. Once processed, your Microsoft Service Delivery Manager, will
contact you with access IDs and additional information.
Questions?
Glenn BasdenTechnical Account [email protected](916) 525-5342www.microsoft.com/microsoftservices
Group Discussion and FAQ’s
Discussion Topics Quarterly Cloud Services Forum? 2nd Thursday of the Quarter 6/14, 9/13, 12/13?
FAQ’s http://www.servicecatalog.dts.ca.gov/services/e
mail/ces/overview.html
Group Discussion
Change to Quarterly Cloud Services Forum???? Decision: Split forum into Cloud and O365 Keep O365 User Forum Monthly
O365 User Forum is 2nd Thursday of each month to keep conflicts with Holidays to a minimum
Discussion Topics for next O365 User Forum include: How to Create Modern Groups How to deploy One Drive Microsoft Secure Score https://securescore.office.com.
Next O365 User Forum April 12th 2018 Next Cloud Forum TBD