Don't DIY Your VDI: The Cloud-Hosted Desktop Goes Mainstream

Kevin Linsell, Head of Service Development, @KevLinsell

Cloud Expo Europe: Feb 2014

Agenda

Why VDI At All?

DIY VDI: Not a Bank Holiday Project

Desktop as a Service

Q&A

02

Why VDI At All? The challenges facing corporate desktop IT…

04 The Challenges Facing Corporate Desktop IT

Mobility/ homeworkers

Win XP retirement

BYOD & more devices

Security

Business Continuity

05

Technology Workforce

The Workplace is Changing

Of respondents are proactively moving forward or still evaluating Cloud Services

Gartner

IDC

Growth in the number of devices IT is expected to support by 2012

Gartner

Desktop virtualisation is the third highest priority for server projects

IDC

Of organisations already support or plan to support employee-owned devices

IDC

Influence on supporting non-standard devices from executives & VPs

Forrester

Of smartphones used at work are chosen without regard for IT support

Consumerization of IT will have the biggest impact on Enterprise IT in the next decade

Gartner

06 What Happens On…

XP market share predicted to remain at ~30%

APRIL

2014

8

07 Facts to Consider

Fact Consideration

Security • On April 9 2014 there will be no more updates or patches • Continuing to use XP will leave you vulnerable • Potential exists for litigation & fines • Zero day exploits may have been ‘stock-piled’

Support • Hardware & driver support is disappearing • Application vendor support will decrease

Reliability • XP is now three generations behind

Cost • IDC reports that the annual cost per PC with WinXP is 5x what it would be with Win7

Emotion • People still love Windows XP !!

08

Empower users with secure, roaming access to the same desktop & apps across devices in any location

Manage & secure virtual desktops from a single admin console while removing data from endpoints

The Holy Grail?

Simplify desktops & apps into a central datacentre

Streamline management Enhance security Provide High Availability Better support for more users

across more devices

Nick Knowles can’t help this one

DIY VDI: Not a Bank Holiday Project

A Lot To Consider

Hardware

• Servers

• Storage

• Network

• End user devices

Software

• VDI Software

• Hypervisor

• Desktop OS

• Applications

Facilities

• Data centre

• Racks

• Power & Cooling

• Security

Support

• 24x7 support

• DC operations

• Patching

• Maintenance

• Desktop management

010

011 Turns Out, On-Premise VDI is Hard

Cash Required

• Lots of start-up cash needed

• Expenses for hardware, software, people skills

Complexity

• Complex to design, build, maintain & manage

• Facilities, protocols, HW/SW, support, etc

Performance

• Hard to deliver 24x7, desktop-level performance

• It takes a service provider-class operation to achieve

DIY SOS

Real Life VDI Horror Stories… Storage performance kills roll out

o £££ spent on successful design, pilot and early phases of deployment

o Suddenly users complaining of poor performance & experience

o Turned out the storage couldn’t cope with the scale out

Too late to the party o In flight project took >1 year to deploy 1st live seat

o In that time business had deployed a video training service

o Wasn’t part of the design & didn’t function

Execs breach security o Senior management started adopting iPads

o Insisted that IT allow & support them

o Resulted in a security exposure; fortunately detected in time

o IT closed the door, “wait for VDI project”…management outsourced IT

012

Hosted, managed, foolproof!

Desktop as a Service

014

Traditional VDI

o Must commit £££ upfront

o High touch implementation

o Feature-rich management

o Priced higher than a traditional PC

o Scalable to customer requirements

DaaS vs. Traditional VDI

DaaS

o Try before you buy

o Low touch cloud-based implementation

o Easy desktop management

o Low OPEX monthly subscription pricing

o Modular scale from <50 virtual desktops

015

Confidential & Private

Management, devices, apps, OS • Desktop management • Access devices (end-point): PC, laptop, tablet, etc. • Applications: Word, Excel, LOB apps, antivirus, etc. • Image creation, deployment and maintenance • Operating system licenses: Windows clients/server

Software • DaaS software • Server/data store • SW patching & admin • Support & maintenance

Hardware • Servers • Storage (RAID protected) • Networking infrastructure • Hardware admin • Support & maintenance

PROVIDED BY

CUSTOMER

SERVICE PROVIDER

3RD PARTY

PROVIDED BY

SERVICE PROVIDER

Facilities • Data center • Racks • Power and cooling • Security

Support • 24/7 x 365 L2+ support for desktop admin • DaaS platform - certified support personnel • Integrated incident, service request &

escalation management system

• 24/7 enterprise ITIL support • Enterprise security • Enterprise-class DC operations

Making The Complex Simple With Cloud

016 Top Use Cases

Access to desktops applications and data across locations and devices-including BYOD without data residing on endpoint

Mobile-Secure Desktop (BYOD)

Secure access to compute for offshore or outsourced employees without data residing on endpoint

Contract Employees

Central image management and for remote, branch offices and call centers

Branch Office Desktop

Flexibility to increase or decrease workforce based on seasonal needs - may have their own end-point devices (e.g. M&As)

Seasonality

Home Travelling

Students Holiday seasons

Tax season

Call centres Outsourced

development

Retail sites Local sales

offices

017

Adapt helps organisations transform their IT capability.

Our award-winning managed infrastructure services deliver real-world advantage, driving rapid, progressive change & enabling innovation.

What We Do

Desktop as a Service (DaaS)

Your apps and data available anywhere, configured for every user - without touching a single physical desktop

Do More > Increase security at desktop level to meet compliance requirements

> Drive better value & performance from your desktop infrastructure

> Standardise the applications your internal teams use

> Protect mobile workers from data loss & offer great user experiences

> Deliver applications securely to a wide range of devices, enabling BYOD

Powered by

A Complete, Customised Desktop Solution 018

Desktops as a Service Securely hosted in the Adapt cloud

An extension of your network Integrated: networking, Active Directory, IP addressing etc - an extension of your environment

Collaboration Email, Office apps, presence & conferencing

Extensible Install your own desktop apps Leverage Adapt’s cloud services portfolio

Secure & compliant UK datacentres, UK operations, vetted staff ISO 27001, 9001 and 20000-1

Feature How

Managed 24/7 UK support: Adapt looks after the infrastructure, you focus on your business

019 Super EASY to Deploy

Create Virtual

Desktop 1 2

Assign to

Users 3 User Login

Any questions?

Thanks for Listening

e: marketing@adapt.com t: @DoMore_Adapt