cloud perspectives · tm forum – cloud sla and metrics ... using ea tools such as “enterprise...

Steven Woodward CFPS, CSQA [email protected]

613-823-7573 www.cloud-perspectives.com

Cloud Perspectives

mailto:[email protected]



Intro and SDOs Update Cloud Computing Model Project Management Cloud Considerations

Service Level Agreement Perspectives Metrics Summary

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NIST - Lead Cloud Metrics, Roles, SLAs OMG CSCC - SLA Lead Metrics, Roles,

Resources ITU-T (UN) – Cloud Focus Group and

Consultant TM Forum – Cloud SLA and Metrics IFPUG – Director and metrics evangelist Canadian Cloud Council – co-chair Invest Ottawa Cloud Cluster – founding Co Collaboration between cloud SDOs


What is the project? What are the objectives?


Your company has a new product that will help a US government agency migrate data from a legacy environment to the cloud

You need to estimate and manage the migration of data to the cloud


What is the project? What are the objectives? Many Questions!...lets brainstorm!



Users?


Plans, Progress Monitoring Governance

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IaaS

PaaS

SaaS

Development Platform Functions

Service Facing Functions

Business Facing Functions

Infrastructure/ Resource Functions

One Product Can Cross Services

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$240/ Service $3000/ Service

$1000/ Service

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Using EA tools such as “Enterprise Architect” Generate early discussions Reduce rework Reduce risk

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15

Rent

Buy

Lease

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Opportunity Discovery & Justification ◦ Business needs ◦ Business case ◦ General ROI & Business Value ◦ Prioritization & Selection


Planning and Delivery ◦ Refine business case, ROI ◦ Clarify scope ◦ Clarify requirements ◦ Design Solution ◦ Build and Integrate Solution ◦ Solution Delivery


Post Implementation Analysis ◦ Evaluation of business value obtained ◦ Costs ◦ Pricing models ◦ ROI ◦ Ongoing measurement reporting ◦ Evaluation of tactical and strategic value, returns

and costs ◦ Improvement opportunities



Instruments – Experience/ Management – Goal Focused

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Cascading SLAs Clarification of Service Agreements and

Service Level Agreements Compensation, Remediation and Negotiation Business Service Levels Technical Enabling Measurement & Service

Levels Goal & Priority Driven


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End Customer

Uses SaaS Solution

End Customer Carrier

SaaS Solution Carrier IaaS Solution

SLA

SLA

SLA SLA


Liability and Accountability?

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Basic Objectives – “What” to be governed

Standards Frameworks Techniques

Controls Decisions Tactical Strategic

Tools Measures and Metrics

Governance


Throughput Availability Response Time


Key message is aligning measures & metrics to goals, while being value and usage driven

Industry is immature in metrics, many SDOs have metrics

initiatives

Based upon user recognizable functionality Goal - Reduce Costs of ICT Development,

Maintenance and Time-to-Value ◦ Existing $1000/ FP Development ($2 million) ◦ SaaS with Customization $30/ FP ($60 K incurred) ◦ 16 Month traditional schedule reduced to 60 days ◦ Total Cost of Ownership (development,

enhancements & maintenance) for 10 year period reduced from $4 million to just over $1million

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Critical to understand the cloud eco-system fit, similarities and differences as cloud solutions increase market share.


cloud perspectives · tm forum – cloud sla and metrics ... using ea tools such as “enterprise...

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