cloud first: the need for speed
TRANSCRIPT
MARCH 2017
JOURNEY
TO CLOUD
Copyright © 2016 Accenture All rights reserved.
THE DIGITAL ERA EVOLVED IT TO BUSINESS
STRATEGY
Siloed, legacy, de-centralized, multi vendor setup. IT
product focused….
Facilities
Network
Storage
OS
Data
Servers
Virtualization
Middleware
Application
Business
Process
Security
limite
d in
tegra
ted
AO
Opera
tions
Infrastructure as a Service
Business Process
as a Service
Platform as a Service
Software as a
Service
Business Process
as a Service
Private
CloudPublic Cloud
…to a shared, harmonized, cloud-based, everything as a service, customer centric
Proactively drive business innovation supported by new technologies.
Hybrid
Cloud
Bu
sin
ess A
gile
/De
vO
ps
Facilities
Network
Storage
OS
Data
Servers
Virtualization
Middleware
Application
Business
Process
IO O
pera
tions
AO
Innovatio
nIO
Innovatio
n
AO
Opera
tions
IO O
pera
tions
AO
Innovatio
nIO
Innovatio
n
Security
limite
d in
tegra
ted
Software as a
Service
Wall o
f Confu
sio
nW
all o
f Confu
sio
n
Wall of
Confusion
Wall o
f Confu
sio
nW
all o
f Confu
sio
n
Wall of
Confusion
Maximize Business Value Drivers
Infrastructure pressure drivers
Copyright © 2016 Accenture All rights reserved. 3
CLOUD IS ASSUMED:
IT’S NOT A QUESTION OF “IF,” BUT “WHEN”A
RE
Y
OU
RE
AD
Y?
30%
OF ALL
APPLICATIONS
will be migrated to Public Cloud by 2018
91%
OF COMPANIES will be using public cloud
BY 2019
PUBLIC
CLOUD
GROWTH $173B2026
$38B2016
of enterprises will have at least half of their infrastructure on cloud-based platforms by 201860
%MORE
THAN
CLOUD
WORKLOADS
8.9% Growth for “on-premise”
Annual Public Cloud Growth44%
Copyright © 2016 Accenture All rights reserved.
BUT CHALLENGES EXIST
FOR ENTERPRISES
CREATE A
HYPER SCALE
always on, available everywhere environment
LACK OF CLOUD
PROVIDER
TRANSPARENCY
OF WORKLOADS
making it difficult to manage consumption
MANAGE
INCREASED
CUSTOMER
needs and expectations
DEMANDS ON IT
RESOURCE ARE
DOUBLING
but budgets remain flat
NEED TO BE
agile and flexible
INNOVATE
faster
DRIVE DOWN
costs
MAINTAIN A
BLIZZARD OF
separate accounts
SHIFT TO
EVERYTHING
as-a-service
4
Copyright © 2016 Accenture All rights reserved. 5
CLOUD
NEW SERVICE
ACCELERATION
& DEPLOYMENTS
WORKFORCE
TRANSFORMATION
GLOBAL
EXPANSION
MERGERS,
ACQUISITIONS
& DIVESTITURES
CAPEX
TO OPEX
EVERY
JOURNEY IS
UNIQUE
Copyright © 2016 Accenture All rights reserved.
EVERY ENTERPRISE STARTING POINT IS
DIFFERENT
Buydifferently
Change IT goals and dynamics
Sell all the DataCenters
Modernizing services and processes
Understand the speed of your business
Hire millennials
Define and communicate a company-wide
Cloud strategy for business
Buying new company that
has cloud
Start little with hyper scale
providers
Everybody’s journey is different, risky and complex.
6
Copyright © 2016 Accenture All rights reserved.
THE FUTURE IS ABOUT CONSUMING
TECHNOLOGY, NOT OWNING IT
DIRECTION OF TRAVEL IS TOWARDS PUBLIC CLOUD
HOWEVER, PUBLIC CLOUD HAS CHALLENGES
Complexbusiness contracts and pricing across multiple providers
Shortageof public cloud skills
Applicationworkload and industry portability
Consistent and accountable managed services
PUBLIC CLOUD FIRST ON DEMAND
SELF-SERVICERAPID
ELASTICITYMEASURED
SERVICE
Private cloud not delivering value expected. Cloud is much more than virtualisation
The journey to the cloud is managed.You will have legacy and new whichrequires planning
Cloud success requires new skills basedon policy and automation skillset. Senior leadership needs to set the vision and pace
7
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SPEED &
AGILITY
AS A SERVICE
ECONOMICS
BUILT TO
EVOLVE
CONFIDENCE
DELIVERING CLOUD BENEFITS FASTER
Accelerate service development and
deployment to automate and accelerate solution
delivery
Shift CAPEX to OPEX, capitalize on the new economics of cloud;
ability to deliver everything as a service
Build a capability to support today’s need, but
is flexible to be able to cope with tomorrow’s unknown demands
The value delivered by a transformation partner
who has experience, scalable end to end capability and skills
8
Copyright © 2016 Accenture All rights reserved.
S
Accenture applies industry know-how to help our clients swiftly and safely migrate to the cloud to unlock the business value of as-a-Service now
ACCENTURE’S JOURNEY TO CLOUD APPROACH
9Copyright © 2017 Accenture All rights reserved.
STRATEGY, ASSESSMENT
AND ROADMAP
Services designed to define the Journey to Cloud, including industry-tailored insights and strategies to prioritize business planning and actions to maximize results enabled by cloud capabilities.
CLOUD TRANSFORMATION
AND MIGRATION
Services to manage the overall Journey to Cloud, modernize/migrate applications, build new cloud-based applications, and transform the architecture and infrastructure, all while transitioning to a new technology operating model and culture.
CLOUD MANAGEMENT
AND OPTIMIZATION
Managed services designed to provide a consistent customer experience and highly reliable cloud services.
Cloud Strategy
Application Migration Assessment & Planning
Infrastructure Assessment & Planning Cloud Migration Services
Cloud Native Custom DevelopmentPaaS Services
Cloud Infrastructure Transformation
Cloud Operations
Security Operations
Application Management
Business Process Operations
DevOps Services
Cloud Journey Management
Cloud Optimization
Cloud Application Modernization
JOURNEY TO CLOUD SERVICES FRAMEWORK
Copyright © 2016 Accenture All rights reserved. 10
SERVICES: CLOUD STRATEGY
VALUE STRATEGY
Develops the business case to determine
how Cloud can be implemented and
realized to deliver greater value to our
client’s business.
APPLICATION STRATEGY
Examines readiness of existing applications
with respect to target platform and creates
the strategy to achieve the transition where
there is value.
DEVOPS STRATEGY
Identifies impact on tools, processes
and interaction between Development and
Operation teams as a result of shift to
Cloud adoption. Allows faster deployment
of business requirements.
OPERATING MODEL STRATEGY
Defines future multi-speed Operating Model
for an IT organization to function smoothly
after transitioning to Cloud-enabled state.
Our cloud expertise, along with our business and industry acumen, enable us to develop a
customized, e2e Journey to Cloud roadmap focused on achieving desired business outcomes.
SECURITY STRATEGY
Provides advisory on best practices to
ensure secure usage of resources from
Cloud and adherence to governance, risk
and compliance requirements.
HYBRID STRATEGY
Builds infrastructure architecture that
integrates with legacy and is based on
business requirements for an intelligent
and seamless utilization of public and
private cloud.
SERVICE STRATEGY
Helps IT organization revisit and optimize
IT Service Catalog to effectively meet
business needs.
Copyright © 2016 Accenture All rights reserved. 11
CLOUD ASSESSMENT AND ROADMAP
Current State Review Future State Definition Business Case & Migration Strategy
Target State Requirements Definition
Target State & OpportunitiesDiscovery & Analysis Business Case & Migration Strategy
Assess As-Is
• Infrastructure, Services, Tooling
• Applications
Activities
Identify Stakeholders
Schedule Workshops
Collect and Consolidate Collected Information
Deliverable:
As-Is Assessment Outcomes (PPT)
As Is Cost Baseline (XLS)
Discovery & Analysis
Activities:
Data Analysis & Validation
Perform Data Analysis of Collected Data
Define Target State Requirements
Perform Cost Benefit Analysis
Deliverable:
Draft Business Case (XLS)
Target State Requirements Definition (PPT)
Target State & Opportunities
Activities:
Review & Refine business case
Define Migration Strategy
Prepare HL Migration Plan & Execution Phase
Deliverable:
First formal Business Case (XLS)
Migration Strategy (XLS, PPT)
Migration Execution Preparation (PPT)
Business Case & Migration
Strategy
Analysis
Completed
Target
State
Defined
Business Case
Completed
Establish Cost BaselineInitial Opportunities & Establish
CaseBusiness Case Development
Migration Strategy Definition
Week 6Week 8
Week 3Start
Accenture applies a proven methodology to perform the Cloud Assessment
Copyright © 2016 Accenture All rights reserved.
TOOLS &
ASSETS
VENDOR
SPECIFIC
TOOLS
JOURNEY TO CLOUD
CLOUD MANAGEMENT
& OPTIMIZATION
Strategy and Business Case
• Cloud Business Case Tool
• Cloud Operating Model
• Accenture DevOps Maturity Model Assessment
Cloud Application Assessment
• Accenture Cloud Computing Assessment Tool (ACCAT) + Intelligent Cloud Planning Tool
Cloud Managed Services
• Accenture Cloud Platform (ACP)
• Accenture Cyber Defense Platform
DevOps Services
• Accenture DevOps Platform
Cloud Migration
• Accelerate for Cloud + ACP (app and infrastructure migration)
• Cloud Application Transformation Services (CATS)
- BluAge (refactor legacy)
CLOUD TRANSFORMATION
& MIGRATION
STRATEGY, ASSESSMENT
& ROADMAP
OUR PROVEN TOOLS AUTOMATE
TRANSFORMATION
12
CLOUD MIGRATION
CASE
13
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EXAMPLE CASE CLOUD MIGRATION
14
• From hosting on premises Datacenters to the Cloud and start using PAAS-capabilities from cloud providers
• Redeployment to Cloud is the preferred way to migrate to Cloud in order to benefit as much as possible from Cloud SAAS, PAAS and cloud native components in order to meet the goals of the Cloud move (variability, agility).
Situation
• Applications need to be refactored to be able to utilize the native cloud PAAS and SAAS components.
Complication
• Moving on-premise VM’s to public Cloud VM’s in a highly automated manner.
Request
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HIGH LEVEL CLOUD MIGRATION APPROACH
15
Analyze Landing Zone
Landing Zone
Migration Factory
Fit-Gap analysis
Implement & Configure Migration Tool
Execute first migrations “low hanging fruits”
Detailed implementation plan
Plan
Gather Infra & App Info
Define high-level migration approach
Define app complexity
Group app in bundles/waves
Create detailed Planning
Define & Agree dependencies
Compute - EC2 instances, DBs
Network - LB, FW, Routing, IP, Proxy
Storage, Backup & HA/DR
Security, IAM
Tooling & Automation etc.
Create overview of components
Prepare Landing zone Execute Landing zone
Prepare Migration Factory
Define integration approach
Wave 1
Wave N-1
Wave2
Wave 3
Wave N
Inventory
Plan & Prepare
AftercareExecute
Repetitive 8-week cycles
Analyze
Design & Build Landing Zone
Execute Migration factory
Copyright © 2016 Accenture All rights reserved.
WAVE ACTIVITIES
16
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THE USE OF TOOLING FOR EXECUTING V2V
MIGRATIONS IS ESSENTIAL
17
01:00 06:00
Monday - Saturday Sunday
Manual
Tool
Parallel: Cutover contains a delta sync + migration (downtime)
Sequential: Bring down, export and import VM (more downtime and idle time)
Cutover using Tool
Manual Cutover
Initial replication to Cloud Live Synchronization
Cutover VM 1Stop App
Cutover VM 2
Cutover VM 3
Cutover VM 4 TestingStart App
Stop App Cutover VM 1
Cutover VM 2
Cutover VM 3
Cutover VM 4 Start App Testing
ManualToolLegend: Limitation*
*Due to bandwidth
Note:Replication already starts before change window. No impact on running VM
Example cutover weekend for a business critical application: Manual versus Tooling
Example for a Business Critical Application:
- Change window is from 01:00-06:00 on Sunday.
- Application Production environment consists of 4 VMs.
- Each VM contains 500 GB of data.
- Available bandwidth is 1 GBps (100 MB/s).
- The migration of a single VM (500 GB) takes more than 1 hour, utilizing the full available bandwidth.
Copyright © 2016 Accenture All rights reserved.
CLOUD MIGRATION IN ACTION
18
Use of tooling leads to a number of benefits
• Automation:
- Less human errors
- Decrease the cutover risk
- No impact on the source VM before the migration
• Increased number of VM migrations during change window:
- Live synchronization before change window
- Decreased downtime during cutover
Tool Tool
High-Level Steps to be performed:1. Create connectivity between both sites
(using VPN connection over WAN)2. Install tooling on top of the hypervisor
(VMware) and on a VM (Cloud) 3. Define Migration Groups and setup
replication4. Perform migration (downtime)
Target Cloud
VM-Level Replication
1
4
VM2
3
2
VM VM
VM
VM
VM
VM
VM VM
VM
VM
Current Production Site
100%
# o
f V
Ms
mig
rate
d
Time Manual Tooling
Indicative
APPENDIX
19
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CLIENT NL CASES CLOUD JOURNEY 1
20
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CLIENT NL CASE CLOUD JOURNEY 2
21
Global Communications, Media & Technology Company
Situation Accenture’s Approach Results
• Distributed L2 RUN operations, limited use to
processes. Limited scope for consolidation and
standardization.
• The Client’s Global Infrastructure was managed by an
internal team, with a distributed Geo-centric
governance structure and with discrete processes,
limited use of structured CMDB, service catalogue and
associated service levels and KPIs.
• Limited usage of SOPs, Run Books with multiple
service desk tools and poorly configured monitoring
tools with no centralized event and alert monitoring
mechanism
• Created & Introduced service management processes for
managing and delivery the L2 operations of Infrastructure
• Same team supporting the Infrastructure of all
geographies leveraging on the standard processes
• Lowered the overall cost by leveraging offshore for the
RUN operations
• The retained client’s organization can focus on New IT
and NGDC landscape
• Due to lack of documentation, we created and delivered
detailed RUN Books for each service lines
• Reduced late defect identification by 50% generating
estimated savings of >€2m
• Improved soft skills of the IT Integration team. Scores
increased from 70% to 77% and stakeholder complaints
significantly reduced
• Cross trained Development resources on multiple
delivery phases & technologies, increasing sprint
velocity with 10%
• Billing Operation’s preventive health checks across the
E2E process and services resulting in less incidents
• Infrastructure industrialized change process resulted in
>100 ticket categories standardized (templates and
work instructions)
• 94% of all SLA’s in the past 6 months have been on
target or above
Accenture has set the foundations to reach the next level of Operational Excellence, introducing several improvements on processes, skills & technology.
Copyright © 2016 Accenture All rights reserved.
CLIENT NL CASE CLOUD JOURNEY 3
22
Financial Services
Accenture is teaming with the client to help create a highly automated private cloud, preparing and moving applications to this landscape, and transforming the way of working while introducing DevOps
Situation Accenture’s Approach Results
• The client manages financial products, where significant
change is expected in the coming years. Agility, speed,
reduction of cost are necessary to implement change and
to stay competitive
• Transformation centered around business value streams
• Integrated planning for program streams, using both agile
and waterfall methodologies where these fit best
• Ensure value by introducing KPIs and benefits monitoring
early; ensure the business are own the transformation and
results
• Embed cultural awareness and change to instill new way of
working
• The case is in the starting phase
• Analysis phase has led to insights on the significance and
risk profiles of the transformation, both from technology and
people perspectives
Methodology Approach Impact
Copyright © 2016 Accenture All rights reserved.
CLIENT NL CASE CLOUD JOURNEY 4
23
Global Communications, Media & Technology Company
Accenture assesses a Private Cloud strategy to realize cost savings and improve the quality of service
Situation Accenture’s Approach Results
• A major Dutch telecommunications company has set
the ambition to focus on major cost reductions and
quality improvements for its existing IT infrastructure.
Therefore the operational IT organization has set an
objective to significantly reduce its TCO to adhere to
these ambitions
• At the same time the IT organization has also been
working on defining the “new” IT infrastructure to which
IT operations have to operate on. As part of the “new”
the Private Cloud is chosen as the way forward
• The challenge is to bring these two tracks together
assuring that the existing landscape will land on the
“new” infrastructure while achieving their financial
targets for the client
• The client requested Accenture to conduct an assessment in which Accenture collaborated closely together with the client to come to the desired results.
• A structured approach was followed by Accenture to cover all required topics:• A current state review was done of the current client
situation in which infrastructure services, operational tooling, service delivery organization were evaluated. At the same also the a cost baseline was established to obtain a detailed understanding of the current IT costs, the cost components and underlying structure
• From the current state a key requirements were defined for the Private Cloud with regards to the data center services, infrastructure, tools and organization
• Based on the target state multiple migration options were explored to come to a Private Cloud migration strategy
• The current cost baseline, Private Cloud costs and the migration transformation costs were all included in a business case in which the entire transformation was calculated
• The assessment was successfully delivered to the client
in which answers were provided for the challenges they
were facing
• Based on findings of the current state review and the
target state definition a migration strategy with multiple
migration options and their business cases were
delivered to the client
• All business cases turned out to be favorable for the
client in which TCO reductions can be achieved
• The migration strategy with multiple options allowed the
client to choose which option they wanted to pursue.
• Preparations are currently undergoing for a major
transformation at the client in which the Private Cloud
will be realized and where their existing IT infrastructure
will be migrated to
Work Products
Assessment for Private
Cloud transformation Private Cloud Migration Strategy Business Case and Run Rate Comparison
Copyright © 2016 Accenture All rights reserved.
CLIENT NL CASE CLOUD JOURNEY 5
24
Public Services
Accenture implemented and operated a private data analytics research platform for the client in AWS Cloud
Situation Accenture’s Approach Results
• The client had a requirement for a data analytics research
platform that enables them to perform analysis on their
dataset containing personal information without disclosing
the data to the researchers.
• The platform was required to be ready for use for the
research project quickly, which could not be realized by the
client’s internal IT organization.
• Personal data could not be loaded onto a shared analytics
platform
• Analyze and design the security requirements
• Design the platform, leveraging AWS VPC to setup a
private platform
• Implementation of the AWS components and servers that
for the platform
• Support the platform from the research project in a DevOps
way
• Cost efficient, cloud hosted, data analytics research
platform based on relevant security standards
• Implementation in a fraction of the time it would take the
client to setup this platform
• Operations integrated with the research project
Copyright © 2016 Accenture All rights reserved. 25
CLIENT CASE INT - ACCENTURE AWSAccenture helped a large Energy company in its transformation journey “to the NEW” thanks to the creation of a central infrastructure based on Amazon Web Services Public Cloud and Data center on-premise
Copyright © 2016 Accenture All rights reserved. 26
CREDENTIALS - ACCENTURE AWS BUSINESS GROUP
Value to our Customers
• Get the best of both: experience, resources, methodologies, and learnings from the world’s largest cloud initiatives to rapidly deliver business value and innovation
• Minimize disruption and uncertainty
• Scale and speed: move fast via tools, templates, and turnkey solutions
• Gain agility while ensuring continuity with enterprise-grade governance, security procedures and standards
• Tap into unique economic models & levers
• 10 years collaborating to support successful enterprise wide cloud deployments,
• Integrated, single point of contact through unique joint business model - with dedicated team and resources developing solutions on AWS Cloud
• Dedicated AWS architects for Accenture
• Focus on automation and efficiency, backed by scalable factory approach to accelerate enterprise-wide journey to cloud
• Thousands of trained AWS architects and technologists
• Best in class AWS enterprise aligned methodologies and solutions
• Tested and proven migration tools and methodologies for AWS cloud migration
• Accenture AWS Center of Excellence: industry specific solutions for cloud.
• 10000+ servers in AWS via the Accenture Cloud Platform
Helping accelerate client’s journey to AWS Cloud and achieve significant business results more quickly
Copyright © 2016 Accenture All rights reserved. 27
CREDENTIALS– AWS EXPERIENCE NETHERLANDS
Cloud Transformation Services optimized for AWS
The Dutch Practice has deep experience in Infrastructure Transformations:
Services include:
• Cloud strategy
• Organizational and architecture design
• Application migration and refactoring
• Application development services
• Migration ‘factory’ to automate processes
The team in the Netherlands is fully trained and certified:
The last years we trained our people which resulted in:
• 4 certified AWS Architects
• 50+ technologists experienced /trained
• Hands on experience with AWS API’s and AWS provisioning automation
Previous showcases in the Netherlands:
We helped several Dutch clients in their Cloud journey:
Projects include:
• Global Technology Client - 2 projects on AWS; 1 Greenfield installation (migration) and 1 “cloud native” application (DTAP)
• Financial Services Client - Implemented the Dev/Test environments for the core system on AWS
• Large Telco – Supported in defining the Cloud Strategy (inc. AWS) and implemented Dev/Test environments for the Digital TV platform on AWS
• Government – Executed a PoC in AWS for an end-user portal to improve the digital interaction with citizens.
The Dutch Accenture Infrastructure Services Practice has built up a fully trained Cloud team to support clients in their Cloud journey
Copyright © 2016 Accenture All rights reserved. 28
CREDENTIALS – ACCENTURE, AVANADE & AZURE
Accenture and Avanade are the top Microsoft Azure partner in the world
Driving more Azure consumption than any other partner, Accenture and Avanade are the best of the best when it comes to Microsoft Azure. With 23 Microsoft Gold Competencies – including the four Cloud-focused Competencies – Accenture and Avanade know the Microsoft Cloud.
• We have more Microsoft Certified professionals for developing Azure & Web services than any other partner
• We are a Microsoft Azure Preferred Partner
• We are Microsoft Alliance Partner of the Year 2016 (we have won this 9 consecutive years)
We take advantage of our innovative tools and methodologies, and we combine those with our scalable Global Delivery Network to provide proven industrialized offerings that quickly deliver repeatable, well-defined outcomes. Cloud provides the speed you need to become a digital business. Avanade/Accenture helps you achieve this faster with less risk.
Not only do we have the Competencies and expertise to demonstrate to clients that we have the experience they need, but we also have the client credentials to showcase our work:
• AGL leverages Sitecore on Azure to deliver a new digital customer experience
• Aidmatrix uses Microsoft Azure to speed disaster response
• Accenture and Avanade help Freeport-McMoRan to embrace the hybrid cloud