C l i n i c 2 b

Putting patients first has

always been our priority

at Tan Tock Seng Hospital.

Wel c om e

We value our patients most

Today, we are one of the largest multi-

disciplinary hospitals in Singapore.

We are committed to continuing our

founder’s legacy of compassion and care

for the people. At our hospital, we strive

to create an environment for holistic

healing.

Bringing together our best clinical

skills, a team-based approach, relevant

technologies and patient-centred

philosophy, we make every effort to

serve, care, heal and comfort our patients.

We care by addressing your health concerns and treating your conditions within the best possible timeframe. Knowing that time is precious to you, we have now integrated our support services to ensure that patient care is delivered seamlessly within a single location.

• Automated Queue System We have now incorporated your pre-

planned treatment itinerary as part of the queue ticket. With this new technology, your entire journey within the clinic is now represented by just a single queue number.

Self-registration kiosks are available onsite to help speed up the registration process for all repeat visit patients.

• Pharmacy Services For first visit patients, the review of current

medications happens at the beginning of your journey, even prior to the doctor’s consultation. This new process allows our doctors to ensure that appropriate medications are prescribed in accordance with the pharmacist’s review.

1. EVIDENCE CARE

2. DESTINATION CARE

The work of improving patient care never ceases. We care by delivering best care practices to you, and continuously enhancing your care management plans.

INITIATIVES FOR

BETTER CARE and GREATER

EFFICIENCY

4. PERSONAlISED CARE We care by being exceptional in everything we do for you, from going the extra mile to providing care that comes from our hearts.

• Enquiry Hotline As part of our service enhancement

efforts, we have provided a one-stop appointment hotline. Our patient service associate team is committed to going the extra mile and delivering personalised care from the heart.

• Care Coordinators Care Coordinators are on hand to

chaperone you within the clinic and hospital.

• Diagnostic Services X-ray services are available within the

clinic. We can arrange for same-day appointments for other diagnostic services such as Computed Tomography (CT) and Magnetic Resonance Imaging (MRI), where necessary.

• Endoscopy Services Endoscopy services are available within

the clinic to provide a continuum of care for patients requiring Colonoscopy, Gastroscopy (OGD) and Flexible Cystoscopy services. To facilitate faster and better care, you can now enjoy same-day appointments for these services.

For your convenience, medication and payment are facilitated by your bedside upon discharge.

• Pre-Admission Counselling and Evaluation (PACE) Services

You can now enjoy the convenience of receiving pre-operative instructions and financial information on the surgical procedures within the clinic.

• Payment The payment process has been streamlined

to reduce waiting time. Payment is now consolidated in a single counter. You will also have the option of wireless payment.

3. TEAM CAREWe care by working as a team to provide a one-stop healthcare experience to listen, treat and care for you. By housing multiple disciplines within one clinic, you will now have access to better co-ordinated care.

AT CLINIC 2B, YOU WILL HAVE ACCESS TO THESE DISCIPLINES.

MULTI-DISCIPLINARY specialist CARE

• Endocrine Service • Liver, Pancreas and Biliary Services • Vascular Service • Veins Service • Thoracic Service • Plastics, Reconstructive and Aesthetics Services

UrologyThe Urology Clinic attends to all patients with diseases of the genito-urinary tract.

Our sub-specialties include:

• General Urology• Andrology and Men’s Health• Adrenal Surgery • Continence and Voiding Dysfunction • Endo-Urology and Stone Surgery • Female Urology • Minimally Invasive Surgery and Laparoscopic Surgery• Neuro-Urology• Prostate Surgery • Reconstructive Urology • Robotic Surgery • Subfertility and Sexual Dysfunction • Urologic Cancer Surgery

Gastroenterology and Hepatology The Gastroenterology and Hepatology Clinic provides care in the prevention, diagnosis and treatment of diseases of the digestive tract, liver and pancreas.

Our sub-specialties include:

• General Gastroenterology • Hepatology (Liver) Service • Inflammatory Bowel Disease (IBD) • Gastrointestinal Endoscopy • Pancreato-Biliary Diseases • Upper Gastrointestinal Motility • Nutrition

General SurgeryThe General Surgery Clinic offers a comprehensive spectrum of surgical services, tailored towards accurate diagnosis and outpatient management of surgical conditions.

Our sub-specialties include:

• General Surgery • Colorectal Service • Bariatric and Weight Management Services • Upper Gastrointestinal Service • Head and Neck Surgical Services

Putting you as our first priority has always been the hallmark of our quality improvement journey.

Your feedback will help us serve you better as we work towards providing quality care for you and your family. We welcome you to pick up the feedback forms from any of our clinics.

We Value Your Feedback

ClINIC 2B

Gastroenterology and HepatologyGeneral SurgeryUrology

ClINIC 4B

Diabetes and EndocrineGeneral MedicineHaematologyInfectious DiseasePain ManagementPsychological MedicineRenal MedicineRespiratory and Critical Care Medicine

ClINIC 5B

Centre for Advanced Rehabilitation Therapeutics (CART)

ClINIC 6B

Complementary Integrative MedicineDental

WEllNESS SERVICES

Health Enrichment CentreCorporate and Individual Screening Programmes

Travellers’ Health & Vaccination Clinic Travel Health ServicesHealth Vaccinations

For a full listing of our services, please visit www.ttsh.com.sg

ClINIC B1B

Orthopaedic SurgeryRheumatology, Allergy and Immunology

PR-BDU-ED-NOV-11-2K

CLINIC 2BLevel 2, TTSH Medical CentreTan Tock Seng Hospital

CLINIC OPERATION HOURSMonday to Friday : 8.00am – 5.30pmSaturday : 8.00am – 12.30pmSunday and Public Holiday : Closed

ENQUIRY AND APPOINTMENTTel : (65) 1800-PEARl-00 / 1800-73275-00Email : Clinic2B@ttsh.com.sg Fax : (65) 6732 7510

TAN TOCk SENg HOSPITAL 11 Jalan Tan Tock Seng Singapore 308433 (Nearest MRT Station: Novena)

Website : www.ttsh.com.sg

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