client presentation
DESCRIPTION
Australian client presentationTRANSCRIPT
HELPING YOU GROWJune 2012
8.4 MillionAuto Club Members
Motoring, Travel, Insurance, Finance
Where to Go?Where to Stay?
What to See and Do?
8.4 MillionAuto Club Members
Motoring, Travel, Insurance, Finance
Our Clients
InformMe
(Plan)
Make ItEasy(Book)
MotivateMe
(Interest)
Help MeEnjoy It
(Tools)
ShareIt
(Opinion)
InspireMe
(Dream)
Media
Club Channels
Website
General/Social Media
Tools
Directory, Search
Mapping
Deals
Booking Engine
How We Engage With Members
Our Members Can & Do Travel
• Nearly 5,000 RACV members responded by email in an April 2012 travel accommodation survey
• Holiday within the last 12 months
• At least one night accommodation
They Travel Frequently
• 65% had travelled two or more times for short holidays (1-2 nights)
• 57% had travelled two or more times for longer holidays (3 or more nights)
• There was a growing preference for long weekend and week-long trips
• 64% involved more than one person in planning
• 46% were couples
• 48% were 3+ people
• “To Relax” was most common reason
0%
13%
25%
38%
50%
Special OccasionEnhance Health & Well Being
New ExperienceVisit Family & Friends
Something Nice For Me/UsTo Holiday With Loved Ones
To Relax
Members Travel For Many Reasons
Our Members Travel Domestically
• 42% travelled more than 50km to outer Melbourne or Regional Victoria
• 20% travelled overseas
• 20% travelled to NSW or Queensland
7%
35%
13%
13%
14%
18%
Melbourne VictoriaNSW QLDOther Aus State Overseas
• 88% prefer to book directly with the accommodation property (phone, email, online or in person)!
• Convenience (61%)
• Ease (45%)
• Cost (32%)
• Accuracy (18%)
27%
26%13%
4%
19%
7%4%
Property by Phone Property Direct OnlineProperty via Email Property Direct in PersonBooking Website Travel AgentOther
Members Prefer Direct Contact
• 90% were influenced by a property’s Star rating
• 43% use printed travel guides to plan or book travel
• Print helps to drive or reinforce online actions
• 11% went on holiday as a result of seeing a good deal advertised
Members Influenced By Several Things
Star-ratings Are Trusted
Star-ratings Are Known
Our Online Reach
• 66% of visitors travel within their state
• Domestic tourism is larger than international tourism
• Private car represents over 80% of domestic tourism
• Launch of the "Drive Australia" national drive tourism initiative later this year by all Australian Auto Clubs
• Our reach is unique. Our story is compelling.
Why Drive Tourism Matters
• Independent, trusted, official, supported
• Guest ratings are not consistent
• Self ratings don't have the same credibility
Why Star Ratings Are Important
THE CHAMPIONOF ACCOMMODATION
Star Ratings Refresh
Strong Visual Identity
Key Client Support
What Some Clients Believe• “Print is in decline”
• “I get no bookings from guides”
• “Only want to do online”
• “I get most of my business online”
• “I have a website”
• “It doesn’t cost me anything upfront”
• “No-one uses guides anymore”
Online Travel Agents
High Volume, Low Margin,Hidden Huge Discounting Cost (10% - 20%)
Competes with Property WebsiteBlocks Interface With Customer
$400
$40
(invisible cost)$360
200 bookings p/m 200x$40x12=$96,000 per annum
Search Engines
Highly competitive, Website Investment,Good for Branding, Direct Contact
Builds Loyalty, Needs Mobile InvestmentRequires Continual Online Investment
$400
$400
Our Print Media Advertising
Is Used In The Early Stages Of PlanningGood for Branding & Awareness
Perception Of Quality & ReputationDirect Contact With Customer
Evolution To eBooks
$400
$400 1m Guides& eBooks
Our Digital Media Advertising
Good For After Hours SupportGood for Branding & Awareness
Direct Contact With CustomerLeverages Images & Video - Key Influences
No Commission, No Discounting
$400
$4008.4m Members
• Immediate branding (STAR-rating)
• Online commission-free bookings
• We make your phone ring
• We send travellers to your websites
• Rich imagery & video of your business
• Unique access to 8.4 million Auto Club members
• Destination marketing
• Face-to-face relationship
Our Points Of Difference
NEED MORE INFO...• AAA Tourism is a subsidiary of the Australian
and NZ Auto Clubs
• We work with accommodation and leisure clients to maximize their exposure to Australia’s 7.1 million auto club members
• We make your phone ring with enquiries and we send people to your website
• We provide online, live, commission-free bookings direct to your accommodation property
• www.AAATourism.com.au
• Email us at [email protected]
• Call us on +613 8601 2200