click to edit master title style open bookings & corporate travel world travel fall symposium|...
TRANSCRIPT
Click to edit Master title style
Open bookings & corporate travel
World Travel Fall Symposium| Jay Richmond, Amadeus North America | October 4, 2013
Click to edit Master title style
Introduction
Click to edit Master title style
3
Jay! About
Click to edit Master title style
4
AmadeusAbout
Click to edit Master title style
5
OUR
To be the leading provider of IT solutions that enable success in the travel and tourism industry
MISSION
Click to edit Master title style
6
We connect the travel ecosystem
Travelproviders
IT & distribution business
Travelsellers
Travelbuyers
Shared resources Platforms & apps Data center Customers Sales & marketing
Click to edit Master title style
7
Six North America locations
Miami, Fla. & Executive Briefing Center
Chicago, Ill.
Boston, Mass.Toronto, Ont.
Tucson, Ariz. Dallas, Texas
Click to edit Master title style
8
Amadeus’ value proposition:
Optimize & enhance the corporate travel journey
Click to edit Master title style
9
Open bookings?
So … what exactly are
Click to edit Master title style
10
Leakage vs. permissive
Approved “open bookings” vs. “rogue” traveler
Click to edit Master title style
11
CHALLENGESWITH OPEN BOOKINGS
Click to edit Master title style
12
•Schemes exist, but room for error
Capturing booking data
Click to edit Master title style
13
• Pre-trip approval• Disruption management • Duty of care• Quality control• Policy compliance• Structured workflows to
run corporate programs
Missing data required for …
Click to edit Master title style
14
•Content not available in the managed channels
•Cheaper in the “wild”
Content issues
Click to edit Master title style
15
•Self-booking UIs not evolving•Traveler’s favorite suppliers missing from managed programs
Search & shopping issues
Click to edit Master title style
16
The GDS view: evolution needed
•Architecture•Search & shopping tools•Meet traveler needs & desires•Open systems•Agility required for market demands
Click to edit Master title style
17
Impact on distribution?
Click to edit Master title style
18
Amadeus’ view on open bookings
Click to edit Master title style
19
TTR / ETR
Click to edit Master title style
20
Supplement traditional distribution content
Click to edit Master title style
21
Amadeus:Travel industry integrator
Click to edit Master title style
22
• Synergized• Streamlined• Open systems• Amadeus-owned data center
Amadeus
Click to edit Master title style
23
Jay’s view on open bookings
Click to edit Master title style
24
Drivers
Click to edit Master title style
25
Empower
Click to edit Master title style
26
A different way?
Click to edit Master title style
27
CONCLUSIONS
Click to edit Master title style
2828
© 2
01
3 A
ma
de
us
No
rth
Am
eri
ca,
Inc.
Thank you!
Amadeus North America locations
Miami, Florida
Amadeus North America, Inc.
3470 NW 82 Avenue
Suite 1000
Miami, FL 33122
Chicago, Illinois
Amadeus North America, Inc.
121 West Wacker Drive
Suite 910
Chicago, IL 60601
Boston, Massachusetts
Amadeus North America, Inc.
307 Waverly Oaks Road
Suite 401
Waltham, MA 02452
Tucson, Arizona
Amadeus Revenue Integrity, Inc.
3530 East Campo Abierto
Suite 200
Tucson, AZ 85718
Dallas, Texas
Amadeus North America, Inc.
5950 Sherry Lane
Dallas, TX 75225
Toronto, Ontario
Amadeus North America, Inc.
14 Duncan Street
Suite 301
Toronto, ON Canada M5H 3G8
Jay RichmondHead of Corporate Product and InnovationAmadeus North America, Inc. [email protected]
We look forward to partnering with you to achieve great results!