cleaner safer greener neighbourhood kitemark david cockcroft – housing director encams
TRANSCRIPT
Cleaner Safer Greener Neighbourhood Kitemark
David Cockcroft – Housing DirectorENCAMS
Introduction
• Some facts and figures
• What is the Cleaner Safer Greener Neighbourhood Kitemark
• How does it work?
• Who has registered?
• Discussion
Social housing
• Approx 18% of all homes in England (down from 30%) in 1981
• Over 2,000 Housing Associations• Largest 30 Housing Associations manage
over 800,000 properties (2007 figures) – about 38% of total
• On-going transfer of Local Authority stock to Housing Associations (RSLs) of around 100,000 per year
Social Housing
Our work with landlords
• Inspiring, supporting and equipping housing providers in improving LEQ
• Excellence and efficiency in neighbourhood management
• Study Tours and shared learning
• Measuring and monitoring environmental quality
• Cleaner Safer Greener Neighbourhood Kitemark
Why is LEQ important
• Customer satisfaction
• Regulation and inspection
• Increasing expectations
• Costs
The Audit Commission-“Addressing crime and ASB must be linked to
other improvements in the environment to enhance quality of life for people”
The Tenant Services Authority-“We believe everyone has the right to live in a
safe, clean neighbourhood”
“the actual incidence of crime,including serious crime, is not the principalfactor determining how safe people feel.For the majority of people, it is their daily experience on their street or estate that shapes their view”Audit Commission
CSG Estate Kitemark
• Neighbourhood based accreditation scheme
• Continuous improvement toolkit
• CSG work streams measured by 3 attainment levels
• Multi-agency working group
Five key themes• Vision and Values
• Strategic Planning
• Partnerships
• Resident Involvement
• Key Performance Results
Involving residents - Kitemark
• Aims to ensure that partners work together in a neighbourhood
• Resident involvement critical – more so at higher levels
• Check that residents have real influence over decision making
• Holding service providers to account
Benefits of the Kitemark• Review current standards and practices
against a national benchmark
• Demonstrate commitment and quality of service to residents and partners
• Identify improvement actions
• Promote innovation and good practice
• Strengthen resident engagement in neighbourhoods
Who has applied
CompletedBromford Group Northfield,
BirminghamExemplar March 2008
First Choice Homes Oldham Performer March 2008
Carlisle HA Carlisle Initiator April 2008
Brent Housing Partnership
East Brent Exemplar January 2009
Brent Housing Partnership
Wembley Exemplar January 2009
Who has applied
In progressMeres and Mosses Housing Association Market Drayton, Shropshire
Westlea Housing Association Chippenham
One Vision Housing Sefton
Teign Housing Newton Abbot
Sarsen Housing Association Devizes
Bristol Community Housing Association Bristol
Longhurst Group Spalding, Lincolnshire
MHS Homes Chatham
Golden Gates Housing Warrington
Shoreline Housing Partnership Grimsby
Salix Homes Salford
Feedback from assessors
“…it is not just about the look of the area, but how all partners work together and how the residents themselves influence what is achieved…”
“…it’s not just about “saying”, and the written documentation, it’s actually about the achieving , finding out the outcomes and the feelings of those who live and work there”…
