clarity education catalogue fufilment.17

Document Version: 1.17

Date: 5th January 2012

Clarity Education Catalogue

Fulfilment

Education Catalogue - Fulfillment

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Copyright Information

Copyright © Clarity International Pty Ltd (ACN 063 732 883)

[2011] All Rights Reserved

Confidentiality

The following material is confidential and may not be used or disclosed without the prior written permission of Clarity International Pty Ltd, or pursuant to the terms of any confidentiality agreement that may have been entered between Clarity International Pty Ltd and the recipient of the material.


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Education Course Catalog

Figure 1 – Clarity Product Suite

Clarity’s Course Catalogue is aligned to the Clarity Product Suite offering and also provides Learning Paths within each of the 4 Product streams:

Infrastructure

Provisioning

Fulfilment

MarketPlace

This document provides the Courses and Learning Paths for Fulfilment


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Table of Contents

EDUCATION COURSE CATALOG ............................................................. 3

1 LEARNING PATHS ............................................................................... 5

1.1 Reconciliation Learning Path (Discovery) .......................................................... 5 1.2 Provisioning Learning Path (Service Manager) .................................................. 5 1.3 Report Writing (Assurance and Provisioning) .................................................. 6 1.4 Data Migration (Provisioning) ............................................................................... 6

2 COURSE DESCRIPTIONS .................................................................... 7

2.1 Clarity Fulfillment Overview ................................................................................. 7 2.2 Inventory Manager Functional............................................................................... 8 2.3 Modeling Inventory .................................................................................................. 9 2.4 Number Manager Functional .............................................................................. 10 2.5 Service Manager Functional ................................................................................ 11 2.6 Service Manager Functional Advanced ............................................................. 12 2.7 Discovery Manager Functional ........................................................................... 13 2.8 ERD .......................................................................................................................... 14 2.9 Data Migration ....................................................................................................... 15 2.10 Reserve Facility ...................................................................................................... 16 2.11 Reserve Facility Advanced Debugging ............................................................. 17 2.12 Report Creation.................................................................................................... 17 2.13 MDD Service Manager Configuration .............................................................. 18 2.14 MDD Service Manager Development .............................................................. 19 2.15 MDD Discovery Manager Configuration......................................................... 20 2.16 MDD Discovery Manager Development ......................................................... 21 2.17 Clarity Health Configuration .............................................................................. 22 2.18 Test Manager Functional (Provisioning / Assurance Domain) .................... 23 2.19 Field Service Manager Functional (Provisioning / Assurance Domain) ..... 23 2.20 System Connect (Provisioning / Assurance Domain) ................................... 23 2.21 Element Connect (Provisioning / Assurance Domain) ................................. 24 2.22 MDD Deployment Process (Provisioning / Assurance Domain) ............... 25 2.23 Administration ....................................................................................................... 26


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1 Learning Paths

1.1 Reconciliation Learning Path (Discovery)

1.2 Provisioning Learning Path (Service Manager)

Discovery Functional

Element Connect

Overview

MDD Deployment

Process

MDD Discovery Mgr Configuration

MDD Discovery Mgr Development

Inventory Functional

Service Manager

Functional

Advanced Service

Manager Functional

Element Connect

Overview

MDD Deployment

Process

MDD Service Mgr

Configuration

MDD Service Mgr

Development


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1.3 Report Writing (Assurance and Provisioning)

1.4 Data Migration (Provisioning)

Inventory Functional Overview

ERD Report Creation

Inventory Functional Overview

ERD Data Migration


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2 Course Descriptions

2.1 Clarity Fulfillment Overview

Course Title Clarity Assurance Overview

Course Duration 30 minutes

Course Overview This course is designed to provide a brief overview of the Clarity Fulfilment Suite explaining how it fits within the Clarity solution and an overview of each products functionality

Course Content Clarity Suite

Clarity Inventory Manager

Clarity Number Manager

Clarity Service Manager

Clarity Discovery Manager

Pre-Requisites None

Knowledge Transfer Method E-Learning


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2.2 Inventory Manager Functional

Course Title Inventory Manager Functional

Course Overview This course is designed to provide hands on Functional experience in the Clarity Inventory system – The attendees of this course will build their own network and learn to understand and interrogate their network.

Course Content Clarity Solution Overview

Inventory Manager Overview

Navigating the GUI

Investigating the physical, logical inventory

Getting Started

Retrieving data

Physical

Logical

Building Data

Reference Data

Locations / Sites

Network Elements, Cards, Ports

Circuits and Cross Connections

Templates

Hands on exercises will be performed.

Pre-Requisites An understanding of OSS Inventory

Knowledge Transfer Method Instructor Led Training


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2.3 Modeling Inventory

Course Title Modeling Inventory Functional

Course Overview This course is designed to provide hands on experience in how to model inventory in the Clarity Inventory system – The attendees of this course will take real life hardware and learn how to build it within Clarity.

Course Content Guidelines for Data Modelling in Clarity

What are the key Elements? (Hands on exercises will be performed.)

Modelling Frames

Modelling Equipment

Modelling Cables

Modelling Unnamed Connections

Modelling Circuits

Modelling Rings (optional)

Auto Reservation – why you need to model correctly

Advanced Modelling - converting network diagrams to Clarity models

Pre-Requisites An understanding of OSS Inventory



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2.4 Number Manager Functional

Course Title Number (Identifier) Manager Functional

Course Overview This course is designed to provide hands on experience in how to manage Numbers within the Clarity Suite

Course Content Numbers within Clarity

Voice

o Creating Voice Numbers

o Managing Voice Numbers

IP Numbers

o Creating CIDR Numbers

o Creating CIDR Number Ranges

o DNS Server

o Network Names

Pre-Requisites Clarity Inventory Functional



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2.5 Service Manager Functional

Course Title Service Manager Functional

Course Overview This course is designed to provide hands on Functional experience in the Clarity Service Manager Module – The attendees of this course will define their own Service Definition and learn how to interact with Service Orders understanding how the Service Definition affect the Service Implementation workflow.

Course Content Clarity Solution Overview

Service Manager Overview

Navigating the GUI

Service Types

Order Types

ID Name Configurations

Attributes & Features

Implementation Tasks and Task Types

Work Order Activities

Workgroups (Explicit and Derived)

Task Navigations (Circuit Design)

Task Functions (Standard Process Functions)

Task Attributes

Task Conditions

Service Orders and Inboxes

Querying Existing Services


Pre-Requisites OSS Inventory Functional Training



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2.6 Service Manager Functional Advanced

Course Title Service Manager Functional Advanced

Course Overview This course is designed to provide hands on Functional experience in the advanced features of Clarity Service Manager Module.

Course Content Task Navigation Objects (Reserve Facility, Number Reservation etc)

Task Functions (All)

On Error Rules

Overdue/Escalation Rules

Parent/Child Relationships & Task Pre-requisites

Field Service Manager Integration (Optional)

Task Rollback


Pre-Requisites OSS Inventory Functional Training and OSS Service Manager Functional Training and OSS Field Service Manager Functional Training



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2.7 Discovery Manager Functional

Course Title Discovery Functional Overview

Course Overview The course will describe the function of Discovery, the process flow, and user interfaces. Trainees will perform hands-on exercises.

Course Content The purpose of discovery.

The discovery flowchart

Scheduler

Sweeping the network

Header collect

Exercise: Running a sweep

Reconciliation

Discovery audit types

Reviewing results

Exercise: Perform an audit

Troubleshooting

Pre-Requisites Basic familiarity with Clarity. Suitable for deployment team members or end users.



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2.8 ERD

Course Title ERD

Course Overview The Clarity ERD training will be delivered in the format of a workshop comprising of a range of presentations to provide attendees with insight into the Clarity database design and the relationships between various entities in the data model

Course Content Basic Overview

Clarity Schema Owners

Corporate ERD

Users and WorkGroups ERD

Areas Hierarchy / Locations ERD

Network Elements and NE Reference Data ERD

Frames, Cables, UNC and Reference Data ERD

Services, Circuits, Cross Connects ERD

Service Definition, Service Orders, Work Orderes, Activities ERD

SOP Queue ERD

Audit Tables

Clarity ERD and Data Dictionary

Tables / UI Screen Relationships

Pre-Requisites Working knowledge of RDBMS and Oracle Data Concepts

Immediate or better PL/SQL programming skills



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2.9 Data Migration

Course Title Data Migration

Course Overview This course is designed to provide information about how to perform Clarity Data Migration with appropriate hands on exercises

Course Content Guidelines for Data Migration in Clarity

Data Migration Process

Extraction

Transformation

Loading

Data Migration Environments

Best Practice

Pre-Requisites ERD Training



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2.10 Reserve Facility

Course Title Reserve Facility

Course Overview Covers the main Reserve Facility concepts including data elements and logic involved in performing RF requests. The course has hands on section where users will perform individual RF requests.

Course Content Reserve Facility concepts and functionality

Data elements

Integration with Service Manager

Network scenarios

Sample network creation

Perform RF requests

Simple debugging.

Pre-Requisites Familiarity with inventory.

Knowledge Transfer Method Instructor Led Training / Hands on workshop


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2.11 Reserve Facility Advanced Debugging

Course Title Reserve Facility Advanced Debugging

Course Overview Reserve Facility has a heavy reliance on data. This course covers techniques and methods in analysing RF requests and diagnosing the cause of RF failures.

Course Content Error Codes.

Generating input from various sources.

Advanced Logic

DBMS output parsing.

Building Circuits from output.

Data Correction.

Pre-Requisites Good knowledge of inventory and an understanding of Reserve Facility concepts. PL/SQL knowledge.


2.12 Report Creation

Available on request


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2.13 MDD Service Manager Configuration

Course Title MDD Service Manager Configuration

Course Overview Configuring Implementation Tasks to execute automated activation commands on the network, via and MDD.

Course Content Overview of Provisioning Mediation Architecture and Functionality.

Configuring the Auto Provisioning Commands

Command Parameter Derivations

Configuring the Implementation Tasks

Identifying the Management System

Handling Errors

Configuring Rollback Commands


Pre-Requisites OSS Inventory Functional Training and OSS Service Manager Functional Advanced Training

Knowledge Transfer Method Instructor Lead


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2.14 MDD Service Manager Development

Course Title MDD Service Manager Development

Course Overview The course will cover development of a Provisioning MDD south agent. Trainees will develop a basic south agent, configure and deploy it as a part of the Clarity Realtime Installation

Course Content Overview of Provisioning Mediation Architecture and Functionality.

Overview of Provisioning MDD SouthAgent MDD API.

Overview of Clarity MDD Development Standards.

Development of Provisioning MDD Southagent.

Configuration and integration with Clarity Realtime Installation.

Hands on Exercises running end to end scenarios through Service Manager.

Troubleshooting the Provisioning MDD.

Pre-Requisites MDD Service Manager MDD Configuration Training and java programming skills, Familiarity with Eclipse/Netbeans IDE, Exposure to Oracle RDBMS and UNIX.

Knowledge Transfer Method Instructor Lead


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2.15 MDD Discovery Manager Configuration

Course Title MDD Discovery Configuration

Course Overview The course will cover configuration of Discovery MDDs, including configuration of an XSNMP definition. Trainees will configure an SNMP MDD, and will run it against a simulator.

Course Content Sweep request overview.

Exercise: Schedule and run an IP sweep request.

Audit request overview.

Object Mappings.

Eval-Lang functions.

Reference data.

XSNMP overview.

Exercise: Configure an SNMP physical audit.

Configuring a JVM container

Troubleshooting.

If time permits, cover additional audit types: logical, circuits, services, topology

Pre-Requisites Discovery Overview. Suitable for deployment team members. Each trainee will require a local installation of Workbench.



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2.16 MDD Discovery Manager Development

Course Title MDD Discovery Development

Course Overview The course will cover development of a discovery MDD south agent. Trainees will develop a basic south agent, configure, and run it.

Course Content The Discovery Pinger API.

Sweep scenarios.

Exercise: Develop a sweep handler.

The Discovery Handler API.

Coding Header Collect.

Exercise: Develop a header collect handler.

Coding audits.

Exercise: Develop a physical audit handler.

Pre-Requisites Discovery Configuration. Java development skills. Common software development tools and best practices. Each trainee will require an Eclipse development environment, and be familiar with its use. A local installation of Workbench will be required.



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2.17 Clarity Health Configuration

Course Title Clarity Health Configuration

Course Overview Trainees will learn how to configure MDD self-monitoring. Hands-on configuration will be performed.

Course Content Overview and demonstration of Clarity Health.

EXERCISES:

Configuring JMX_PerfMDD.

Configuring an MDD instance as a Generic Object.

Configuring the MDD instance.

Pre-Requisites Element Connect Overview. Suitable for deployment team members.



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2.18 Test Manager Functional (Provisioning / Assurance Domain)


2.19 Field Service Manager Functional (Provisioning / Assurance Domain)


2.20 System Connect (Provisioning / Assurance Domain)



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2.21 Element Connect (Provisioning / Assurance Domain)

Course Title Enterprise Manager Configuration

Course Overview Establishes the functions of Element Connect within a Clarity installation.

Course Content Clarity overview.

The purpose of Element Connect.

Overview of common protocols.

Alarm API.

Performance API.

Provisioning API.

Discovery API.

The real-time system.

Pre-Requisites Basic familiarity with OSS software, and IT infrastructure.



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2.22 MDD Deployment Process (Provisioning / Assurance Domain)

Course Title Enterprise Manager Configuration

Course Overview Establishes the milestones and deliverables of a deployment project. Document templates will be handed out.

Course Content Developing a functional requirements specification.

Deciding whether to develop, or use out-of-the-box components.

Using the source code repository.

Raising trouble tickets.

Preparing a test plan.

Hand-over.

Pre-Requisites Familiarity with software development methodology and practice. Suitable for project managers, analysts, developers, and testers.



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2.23 Administration

Course Title Systems Administration

Course Overview This course is designed to provide hands on experience on how to administer the Clarity System. The attendees of this course will take real like examples of Clarity Analysis and Configurations

Course Content 1. Clarity Platform Architecture

o Overview

o Application Tier

o Database Tier

o Real Time Tier

2. Clarity OSS Maintenance Procedure

o Clarity OSS Installation

o Clarity OSS Maintenance

o Clarity OSS Monitoring

o Clarity OSS Backup and Recovery

o Clarity OSS Troubleshooting

3. Web Server Configuration

4. Custom Interfaces

Pre-Requisites Experience in Administrating Server Applications

Knowledge Transfer Method Instructor Led Training / Workshop based

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