This letter contains important information regarding refuse program and service changes - PLEASE READ -

Dear Valued Customer:Effective July 1, 2020, a new contract between the City of Manhattan Beach and Waste Management begins. As a result, Manhattan Beach residents will be billed directly for refuse services by Waste Management, creating one point of contact for both customer service and billing.

Residents will see a prorated amount for refuse service fees on the July or August bills issued by the City of Manhattan Beach for service periods through June 30, 2020. In September, Waste Management will invoice residents for services provided during the months of July and August. Residents will continue to be invoiced, in arrears, by Waste Management on a bi-monthly basis (every 2 months).

Waste Management is proud to offer the following Service Enhancements to your already exceptional service and programs:

• Food waste will no longer need to be bagged in green waste carts • See page 2 for important changes to plastics recycling • 4 free community shred events per year • 5 free community compost classes per year • Annual Pantry Cleanout event • Highland Ave. collection restrictions during am/pm peak travel times to alleviate traffic congestion • 6 free bulky item collections per year (with a total of 18 items) • Unlimited Sharps mail back containers • 2 free overage pickups and overage allowance during the 2 collection weeks following Dec. 25th • A variety of payment options including mail, online and automatic payment

Below is an example of what your current City of Manhattan Beach Utility Bill looks like and what the NEW Waste Management bill will look like:

Waste Management City of Manhattan Beach

Page 1 of 2

Customer ID:Customer Name:Service Period:Invoice Date:Invoice Number:

2-82290-00885 WM CUSTOMER

JUNE07/21/20

9363589-1156-4

r ID

97.12 124.73 124.73

Your Payment Is Due

August 19, 2020

If full payment of the invoiced amount is not receivedwithin your contractual terms, you may be charged amonthly late charge of 2.5% of the unpaid amount,with aminimum monthlychargeof $5.00, or such latecharge allowed under applicable law, regulation orcontract.

Your Total Due

$124.73If payment is received after

08/19/2020 : $126.60

INVOICE

How To Contact Us

Visit wm.comTo set up your online profile, sign up for paperless billing, manage your account, view holidays schedules, pay your bill or

schedule a pickup.

See reverse for important messages.

Customer Service:(

Previous Balance Current Charges Total Due

866) 900-4458

Details for Service Location:311 Jackson Street, Stockton CA 95205

CPO Numbers: 45693

ustomer ID: 2-82290-0085

Description Date Ticket Quantity Amount96 Gallon Toter 07/01/17 1.00 90.0096 Gallon Toter Recycle 1.00 0.00Extra Pickup Service 1.00 15.00Fuel/Environmental Charge 19.73

Total Current Charges 124.73

(97.12)

Payments

0.00

Adjustments

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Please detach and send the lower portion with payment - - - (no cash or staples) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Payment Terms Total Due Amount Paid

Total Due by 08/19/17 $124.73If Received after 08/19/17 $126.60

WASTE MANAGEMENT

PHOENIX, AZ 85127PO BOX 43530

WM CUSTOMER311 JACKSON STREETSTOCKTON CA 95205

I0523R44E S

Invoice Date Invoice NumberCustomer ID

(Include with your payment)

07/21/17 9363589-1156-4 2-82290-00885WASTE MANAGEMENTPO BOX 43530PHOENIX, AZ 85127Return Service Requested

00827375471993847172939475919228494717266446113744 4

Printed onrecycled paper.

THINK GREEN.

07/01/1707/01/17 5934

WASTE MANAGEMENT CUSTOMER SERVICE(310) 830-7100 home.wm.com/manhattan-beach

City of Manhattan BeachWaste Management to begin billing for

Refuse Services on July 1, 2020

2020 Program and Service EnhancementsDear Valued Customer:

Effective July 1, 2020, Manhattan Beach residents will be billed by Waste Management directly, offering one point of contact for both customer service and billing.

Manhattan Beach residents will see a prorated amount for refuse charges on the July or August bills issued by the City of Manhattan Beach Water bill for services provided through June 30, 2020. Residents will receive a bill from Waste Management in September, which will cover the months of July and August. Moving forward, Manhattan Beach residents will be billed in arrears by Waste Management on a bi-monthly (every two months) basis. Waste Management is proud to offer the following Service Enhancements to your already exceptional service and programs:

• 4 free community shred events per year• 5 free community compost classes per year• Annual Pantry Cleanout event• Highland Ave. collection restrictions during am/pm peak travel times to alleviate traffic congestion• 6 free bulky item collections per year• Unlimited Sharps mail back containers• 2 free overage pickups• Food waste will no longer need to be bagged in green waste carts

Below is an example of what your current City of Manhattan Beach Utility Bill looks like and what your NEW Waste Management bill will look like:

Waste Management BillCity of Manhattan Beach Bill

Page 1 of 2

Customer ID:Customer Name:Service Period:Invoice Date:Invoice Number:

2-82290-00885 WM CUSTOMER

JUNE07/21/20

9363589-1156-4

r ID

97.12 124.73 124.73

Your Payment Is Due

August 19, 2020

If full payment of the invoiced amount is not receivedwithin your contractual terms, you may be charged amonthly late charge of 2.5% of the unpaid amount,with aminimum monthlychargeof $5.00, or such latecharge allowed under applicable law, regulation orcontract.

Your Total Due

$124.73If payment is received after

08/19/2020 : $126.60

INVOICE

How To Contact Us

Visit wm.comTo set up your online profile, sign up for paperless billing, manage your account, view holidays schedules, pay your bill or

schedule a pickup.

See reverse for important messages.

Customer Service:(

Previous Balance Current Charges Total Due

866) 900-4458

Details for Service Location:311 Jackson Street, Stockton CA 95205

CPO Numbers: 45693

ustomer ID: 2-82290-0085

Description Date Ticket Quantity Amount96 Gallon Toter 07/01/17 1.00 90.0096 Gallon Toter Recycle 1.00 0.00Extra Pickup Service 1.00 15.00Fuel/Environmental Charge 19.73

Total Current Charges 124.73

(97.12)

Payments

0.00

Adjustments

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Please detach and send the lower portion with payment - - - (no cash or staples) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Payment Terms Total Due Amount Paid

Total Due by 08/19/17 $124.73If Received after 08/19/17 $126.60

WASTE MANAGEMENT

PHOENIX, AZ 85127PO BOX 43530

WM CUSTOMER311 JACKSON STREETSTOCKTON CA 95205

I0523R44E S

Invoice Date Invoice NumberCustomer ID

(Include with your payment)

07/21/17 9363589-1156-4 2-82290-00885WASTE MANAGEMENTPO BOX 43530PHOENIX, AZ 85127Return Service Requested

00827375471993847172939475919228494717266446113744 4

Printed onrecycled paper.

THINK GREEN.

07/01/1707/01/17 5934

Manhattan Beach:Coming Soon!

WASTE MANAGEMENT CUSTOMER SERVICE(310) 830-7100 home.wm.com/manhattan-beach

Residential Food Waste Program ChangesBeginning July 1, 2020, yard, food and soiled paper waste can be placed in the residential GREEN ORGANICS CART together, mixed, without any bagging. All materials must fit inside the cart with the lid closed.

Beginning July 1, 2020, the following items will be accepted in your GREEN ORGANICS CART:

YARD WASTE: • Grass clippings, leaves, pruning, branches (3” diameter or smaller), brush, garden trimmings and unpainted/untreated wood

FOOD WASTE:• All food scraps including fruits, vegetables, meat, cheese, eggshells, coffee grounds, small bones, bread, pasta, rice and tea bags

PAPER WASTE: • Food-soiled paper including napkins, paper towels, coffee filters, paper plates, greasy pizza boxes and greasy paper bags

NOT ACCEPTED:• Do not place palm fronds, pet waste/feces, cat litter, dirt, rocks, concrete, logs or stumps in the green organics cart• Do not place waxed, coated paper such as coated paper plates, coated paper cups or paper takeout containers in the green organics cart• Do not place liquid, glass, metal, or plastic of ANY kind, including biodegradable/compostable plastic in the green organics cart

Plastics Recycling ChangesBeginning July 1, 2020, Plastics #1, #2 and #5 will be ACCEPTED in the blue recycling cart or white recycling bin (examples of each listed below):

• #1 PETE: Beverage bottles (water, soda, energy drinks), peanut butter jars, salad dressing bottles, etc.• #2 HDPE: Clear milk jugs, detergent bottles, bleach bottles, shampoo and conditioner bottles, plastic crates, plastic carts, lawn chairs, laundry baskets, etc.• #5 PP: Tupperware, yogurt containers, margarine tubs and other refrigerated containers, bottle tops, etc.

Beginning July 1, 2020, Plastics #3, #4, #6 and #7 will NOT BE ACCEPTED in the blue recycling cart or white recycling bin. Plastics #3, #4, #6 and #7 must be placed in the gray trash cart.

Examples of Plastics NOT ACCEPTED in the recycling cart/bin:

• #3 V: Food wrap, tile, PVC plumbing pipes, window frames, etc.• #4 LDPE: Grocery bags, shrink/cling wrap, garment bags, frozen food bags, sandwich bags, etc. • #6 PS: Throwaway utensils, meat packing, protective packing, Styrofoam insulation, packing peanuts, etc.• #7 OTHER: Plastic CDs/DVDs, baby bottles, eye glasses, exterior lighting fixtures, etc.

New 20 Gallon Grey Trash CartWaste Management will offer a 20 gallon GREY TRASH CART for residential customers starting July 1, 2020. Those who may benefit from the smaller size are households who do not fill up a 35 gallon trash cart each week, smaller households or those who find a 35 gallon cart to be too large to transfer.

Program and Service Enhancements Effective July 1, 2020

Waste Management Customer ServicePhone: (310) 830-7100

Email: wmservice@wm.comWeb: home.wm.com/manhattan-beach

For a complete list of Program and Service Enhancements effective July 1, 2020, please visithttp://www.citymb.info/newcontract2020.