citizen superheroes...and other tales of government 2.0
DESCRIPTION
This is the presentation we are giving at the ALGIM (Association of Local Government Information Management) Conference in Taupo, New Zealand.TRANSCRIPT
...and other
tales from
gov’t 2.0
Citizen superheroes
starring:
superpowers include:
• empathic customer sensory
• human behavior precognition
• people refocus beams
• enhanced word of mouth
spreading
Tara 'miss rogue' hunt
superpowers include:
• changing user interfaces in a
single bound
• super sonic geek whispering
• radical opening gamma rays
• code wrangling
chris 'factoryjoe' messina
the scene
although many of our examples
are from the U.S. and Canada,
New Zealand is the country
new zealand
the good guys
openness collaboration community
a.k.a. the core tenets of web 2.0
and of course...trustTrust is at the heart of web 2.0
the bad guys
centralization secrets distrust
a.k.a. Those by-gone 1.0 era behaviours
Meanwhile...somewhere around the planet...
the case of the horrific data citizens cal & chris save the day
You know, Chris, this is alot of
fun, but i need to get going. do you
know when the next Caltrain is?
I haven't the foggiest. Let's
check the schedule!
not long ago...
So, they log onto the Caltrain site...
GADZOOKS!HOW DO THEY EXPECT US TO UNDERSTAND
THIS?
That will never do...plotting a
scheme to improve that
nasty interface...I must
help, too!
And the two of them go off to redesign...
The next day...
grid
From...
TO...
To be continued...
speaking of transit, let's go to canada to see what is happening there...
the TTC goes to camp citizen superheroes strike again!
...it all starts with a discussion, mostly on blogs, started by Robert Oullette, who says the TTC needs a bit of citizen intervention "barcamp" style...
Ryanne Hodsen - “What the heck is Barcamp?”
...flashback sequence...
Barcamps are characterized by the lack of prescheduling and the phenomenon known as...
So this guy and a bunch of others put this thing on...
Hi!! I'm Mark Kuznicki and I'm
Passionate about Civic
Engagement!
And there was music...
Is that a Maquette?!
Fun!
And Ideas for transit in the future...
And Designs for the new TTC website...
http://transitcamp.org/
...and all is well that ends well...
...now off to find our next citizen superhero!!!
san diego is burning the multi-citizen hero squad
As the fires raged around them, citizens with cameras, phones, computers and other technology recorded...
They reported on everything they could find out so that others could find their loved ones...
They made maps from data gathered from various sources (mostly other citizens recording openly online)...
They took over 10,000 photos, many of which were used by news stations...
...The traditional news outlets have done a fantastic
job of sensationalizing the already sensational...If
their goal was simply to make me anxious, then job
well done...
from: http://sitening.com/blog/2007/10/22/san-diego-wildfire-updates-with-google-maps/
Fortunately, we have the Internet, with its Web 2.0,
open API’s, and several clever people who have
been able to assemble some very useful
information. Here’s my favorite of the bunch. It’s a Google Map of
the San Diego area, with polygons and icons showing the perimeter of
the fire at various times throughout the past few days, along with
road closings, shelter locations, and other updates.
from: http://sitening.com/blog/2007/10/22/san-diego-wildfire-updates-with-google-maps/
Ongoing acts of heroism...
the league of super citizensordinary people doing
extraordinary things
Citizen Heroes in the United Kingdom
Citizen Heroes in CHICAGO
Citizen Heroes in Wausau
Citizen Heroes in Quebec
engaging citizen heroes in ann arbor, michigan
engaging citizen heroes in new zealand
engaging citizen heroes in new zealand
and there are thousands more examples like those
out there...
...bringing all of this back to the scene of action: new zealand
So, how do I engage this
energy?
ENCOURAGE COLLABORATION
how to encourage collaboration
1.be a platform (provide
APIs - make data
available)
”“
A "platform" is a system that can be
programmed and therefore customized by
outside developers – users – and in that
way, adapted to countless needs and niches
that the platform's original developers could
not have possibly contemplated, much less
had time to accommodate.
–Marc Andreessen, http://blog.pmarca.com/2007/09/the-three-
kinds.html talk to us about
stuff like
Microformats,
APIs and
OpenID
afterwards!
how to encourage collaboration
1.be a platform (provide
APIs - make data
available)
2.publish everything
openly
3.be available
4.embrace the chaos
5.reward contributors
6.show progress
7. take simple, small steps
8.reach out to people from
different backgrounds
and industries
9.view the public as a
partner, not a recipient
10.run real, open betas
government 2.0 = partnering with engaged citizens
Like me.
And me.
http://flickr.com/photos/laughingsquid/108769433/
and Cal (iamcaltrain).
http://flickr.com/photos/willpate/528996211/
and Mark (transitcamp).
http://flickr.com/photos/chris_radcliff/362190770
and Nate (#sandiegofire).
government 2.0=trust
100%
authentic
certified
wholehearted
trust
http://www.slideshare.net/missrogue
About those rockin’ images
• Many of them are purchased from iStockPhoto.com
• Those borrowed from Flickr are:
• Cal Henderson: http://flickr.com/photos/laughingsquid/108769433/
• California Fires: http://www.flickr.com/photos/slworking/1721837998/
• Caltrain: http://www.flickr.com/photos/roland/156255158
• Chris and Cal Yell: http://www.flickr.com/photos/stewart/84223661/
• Chris and Cal Laugh: http://www.flickr.com/photos/foolswisdom/86710196/
• TTC street shot: http://www.flickr.com/photos/tracer/117014378/
• Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/
• Accordian Guy: http://www.flickr.com/photos/willpate/381425426/
• Design Slam TransitCamp: http://www.flickr.com/photos/brycej/380827536/
• Whiteboard TransitCamp: http://www.flickr.com/photos/rdi/379668453/
• The Grid TransitCamp: http://www.flickr.com/photos/brycej/380816409/
sites of note:
• barcamp.org
• transitcamp.org
• getsatisfaction.com/annarbor
• twitter.com/nateritter
• citizenwausau.com
• chicagocrime.org
• iamcaltrain.com
• fixmystreet.org
• groups.google.com
• www.safeas.govt.nz
• wiki.participation.e.govt.nz
• maps.google.com
• kpbs.org/fires
• microformats.org
• openid.net
• oauth.net
• creativecommons.org
• wikipedia.org
• coworking.info
• flickr.com
• technorati.com
Tara [email protected]
415.694.1951
skype: tarahunt747
Chris [email protected]
412.225.1051
skype: factoryjoe
www.citizenagency.com
www.horsepigcow.com
www.factoryjoe.com/blog