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CITIZENS CHARTER March 2019* REGIONAL OFFICE VII COR. M. LOGARTA AND LOPEZ JAENA STS., SUBANGDAKU, MANDAUE CITY, CEBU *Compliant with R.A.No. 11032

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Page 1: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

CITIZEN’S CHARTER

March 2019*

REGIONAL OFFICE VII COR. M. LOGARTA AND LOPEZ JAENA STS.,

SUBANGDAKU, MANDAUE CITY, CEBU

*Compliant with R.A.No. 11032

Page 2: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

i

VISION

By 2022, National Telecommunications Commission (NTC) is a world class regulatory agency able to lead the telecommunications sector as an engine for progress and national development.

MISSION

The National Telecommunications Commission shall proactively and continually create a responsive regulatory environment for a viable, affordable, reliable and accessible telecommunications infrastructure and services to help achieve the holistic development of the society.

Page 3: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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NATIONAL TELECOMMUNICATIONS COMMISSION

REGIONAL OFFICE NO. VII COR. M. LOGARTA AND LOPEZ JAENA STS.

SUBANGDAKU, MANDAUE CITY, CEBU

ORGANIZATIONAL STRUCTURE

OFFICE OF THE

REGIONAL DIRECTOR

Legal Unit

FINANCIAL AND

ADMINISTRATIVE

DIVISION

ENFORCEMENT AND

OPERATIONS

DIVISION

Finance Unit

Licensing Unit

Human Resource

Management Unit

Inspection/

Investigation Unit

General Services

Unit

Monitoring Unit

Page 4: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

TABLE OF CONTENTS

ITEM NO. GOVERNMENT SERVICE

PAGE NO.

1 ISSUANCE OF ADMISSION SLIP FOR RADIO OPERATOR’S EXAM

1

2 ISSUANCE OF COMMERCIAL RADIO OPERATOR'S CERTIFICATE (NEW)

4

3 ISSUANCE OF COMMERCIAL RADIO OPERATOR’S CERTIFICATE (RENEWAL)

6

4 ISSUANCE OF GOVERNMENT RADIO OPERATOR'S CERTIFICATE (GROC) (NEW)

8

5 ISSUANCE OF GOVERNMENT RADIO OPERATOR'S CERTIFICATE (GROC) (RENEWAL)

10

6 ISSUANCE OF RESTRICTED RADIOTELEPHONE RADIO OPERATOR CERTIFICATE (RROC) FOR LAND MOBILE (NEW)

12

7 ISSUANCE OF RESTRICTED RADIOTELEPHONE OPERATOR’S CERTIFICATE FOR LAND MOBILE CERTIFICATE (RENEWAL)

14

8 ISSUANCE OF RESTRICTED RADIOTELEPHONE OPERATOR CERTIFICATE (RROC) – AIRCRAFT (NEW)

16

9 ISSUANCE OF RESTRICTED RADIOTELEPHONE OPERATOR CERTIFICATE (RROC) – AIRCRAFT (RENEWAL)

18

10 ISSUANCE OF SPECIAL RADIO OPERATOR'S PERMIT (SROP) (NEW)

20

11 ISSUANCE OF SPECIAL RADIO OPERATOR'S PERMIT (SROP) (RENEWAL)

22

12 ISSUANCE OF RADIO OPERATOR’S CERTIFICATE (ROC) (DUPLICATE COPY)

24

13 ISSUANCE OF AMATEUR RADIO OPERATOR’S CERTIFICATE (AT-ROC) (NEW)

26

14 ISSUANCE OF AMATEUR RADIO OPERATOR’S CERTIFICATE (AT-ROC) (RENEWAL)

28

15 ISSUANCE OF RADIO OPERATOR’S CERTIFICATE (MODIFICATION)

30

Page 5: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

ITEM NO. GOVERNMENT SERVICE

PAGE NO.

16 ISSUANCE OF AMATEUR RADIO STATION LICENSE (AT-RSL) (NEW)

32

17 ISSUANCE OF AMATEUR RADIO STATION LICENSE (AT-RSL) (RENEWAL)

34

18 ISSUANCE OF AMATEUR RADIO STATION LICENSE (AT-RSL) (MODIFICATION)

36

19 ISSUANCE OF LIFETIME AMATEUR RADIO STATION LICENSE FOR CLASS A

38

20 ISSUANCE OF AMATEUR CLUB RADIO STATION LICENSE (NEW)

40

21 ISSUANCE OF AMATEUR CLUB RADIO STATION LICENSE (RENEWAL)

42

22 ISSUANCE OF AMATEUR CLUB RADIO STATION LICENSE (MODIFICATION)

44

23 ISSUANCE OF PERMIT TO PURCHASE/POSSESS/SELL/TRANSFER

46

24 ISSUANCE OF AIRCRAFT STATION LICENSE (NEW) 48

25 ISSUANCE OF AIRCRAFT STATION LICENSE (RENEWAL) 50

26 ISSUANCE OF AIRCRAFT STATION LICENSE (MODIFICATION)

52

27 ISSUANCE OF FIXED AERONAUTICAL STATION LICENSE (NEW)

54

28 ISSUANCE OF FIXED AERONAUTICAL STATION LICENSE (RENEWAL)

56

29 ISSUANCE OF FIXED AERONAUTICAL STATION LICENSE (MODIFICATION)

58

30 ISSUANCE OF SHIP STATION LICENSE FOR SHIPS ENGAGED IN DOMESTIC TRADE (NEW)

60

31 ISSUANCE OF SHIP STATION LICENSE FOR SHIPS ENGAGED IN DOMESTIC TRADE (RENEWAL)

62

32 ISSUANCE OF SHIP STATION LICENSE FOR SHIPS ENGAGED IN DOMESTIC TRADE (MODIFICATION)

64

Page 6: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

ITEM NO. GOVERNMENT SERVICE

PAGE NO.

33 ISSUANCE OF SHIP RADIO STATION LICENSE/ SHIP EARTH RADIO STATION LICENSE (SESC)/ LONG RANGE IDENTIFICATION AND TRACKING (LRIT) EQUIPMENT LICENSE / SHIP SECURITY ALERT SYSTEM (SSAS) LICENSE / FLEET BROADBANDLICENSE (SESFB) FOR SHIPS ENGAGED IN INTERNATIONAL TRADE (RENEWAL & MODIFICATION)

66

34 ISSUANCE OF PRIVATE COASTAL RADIO STATION LICENSE (NEW)

69

35 ISSUANCE OF PRIVATE COASTAL RADIO STATION LICENSE (RENEWAL)

72

36 ISSUANCE OF PRIVATE COASTAL RADIO STATION LICENSE (MODIFICATION)

74

37 ISSUANCE OF PUBLIC COASTAL RADIO STATION LICENSE (NEW)

77

38 ISSUANCE OF PUBLIC COASTAL RADIO STATION LICENSE (RENEWAL)

80

39 ISSUANCE OF PUBLIC COASTAL RADIO STATION LICENSE (MODIFICATION)

83

40 ISSUANCE OF PERMIT TO PURCHASE/ POSSESS 86

41 ISSUANCE OF RADIO STATION LICENSE (NEW) 89

42 ISSUANCE OF RADIO STATION LICENSE (RENEWAL) 93

43 ISSUANCE OF RADIO STATION LICENSE (MODIFICATION) 96

44 ISSUANCE OF PERMIT TO POSSESS FOR STORAGE 99

45 ISSUANCE OF PERMITS/ RADIO STATION LICENSE FOR PUBLIC TELECOMMUNICATIONS ENTITIES (PTE) (RENEWAL & MODIFICATION)

101

46 ISSUANCE OF WIRELESS DATA NETWORK (OUTDOOR) RADIO STATION LICENSE (NEW)

104

47 ISSUANCE OF WIRELESS DATA NETWORK (OUTDOOR) RADIO STATION LICENSE (RENEWAL)

107

Page 7: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

ITEM NO. GOVERNMENT SERVICE

PAGE NO.

48 ISSUANCE OF WIRELESS DATA NETWORK (OUTDOOR) RADIO STATION LICENSE (MODIFICATION)

109

49 ISSUANCE OF RADIO COMMUNICATION EQUIPMENT DEALER/ MANUFACTURER/ SERVICE CENTER PERMIT (REDP/REMP/RESCP) (NEW/RENEWAL/MODIFICATION)

111

50 ISSUANCE OF CUSTOMER PREMISES EQUIPMENT (CPE) SUPPLIER ACCREDITATION CERTIFICATE (NEW/RENEWAL/MODIFICATION)

114

51 ISSUANCE OF MOBILE PHONE DEALER PERMIT (MPDP) (NEW/RENEWAL/MODIFICATION)

117

52 ISSUANCE OF MOBILE PHONE RETAILER/ RESELLERS PERMIT (MPRRP) (NEW/RENEWAL/MODIFICATION)

120

53 ISSUANCE OF MOBILE PHONE SERVICE CENTER PERMIT (MPSCP) (NEW/RENEWAL/MODIFICATION)

123

54 ISSUANCE OF REGISTRATION FOR RADIO FREQUENCY IDENTIFICATION (RFID) EQUIPMENT

126

55 ISSUANCE OF REGISTRATION FOR SHORT RANGE DEVICE (SRD)

128

56 ISSUANCE OF REGISTRATION FOR WIRELESS DATA NETWORK (INDOOR EQUIPMENT)

130

57 ISSUANCE OF TVRO REGISTRATION CERTIFICATE 132

58 ISSUANCE OF TVRO LICENSE (NEW) 134

59 ISSUANCE OF TVRO LICENSE (RENEWAL) 137

60 ISSUANCE OF CATV LICENSE (NEW) 140

61 ISSUANCE OF CATV LICENSE (RENEWAL) 142

62 ISSUANCE OF PERMIT TO PURCHASE FOR VERY SMALL APERTURE SATELLITE (VSAT)

144

63 ISSUANCE OF VERY SMALL APERTURE SATELLITE (VSAT) PERMITS AND LICENSES (NEW)

147

64 ISSUANCE OF VERY SMALL APERTURE SATELLITE (VSAT) PERMITS AND LICENSES (RENEWAL)

149

Page 8: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

ITEM NO. GOVERNMENT SERVICE

PAGE NO.

65 ISSUANCE OF PAGING (IN-HOUSE), LOW POWER DEVICES SERVICE & OTHER SPECIAL SERVICES PERMITS AND LICENSES (NEW)

151

66 ISSUANCE OF PAGING (IN-HOUSE), LOW POWER DEVICES SERVICE & OTHER SPECIAL SERVICES PERMITS AND LICENSES (RENEWAL)

154

67 AUTHENTICATION OF PERMITS, LICENSES AND CERTIFICATES ISSUED BY THIS OFFICE

156

68 ISSUANCE OF PERMITS FOR IMPORTATION OF CUSTOMER PREMISES EQUIPMENT (CPE) THROUGH THE PHILIPPINE NATIONAL SINGLE WINDOW (PNSW)

158

69 HANDLING OF COMPLAINT ON SERVICES PROVIDED BY PUBLIC TELECOMMUNICATION ENTITIES (PTE’s) CATV COMPANIES AND OTHER SERVICE PROVIDER REGULATED BY THE COMMISSION FOR WALK-IN

160

70 HANDLING OF COMPLAINT ON TEXT MESSAGE (TEXT SPAM, TEXT SCAM, ILLEGAL/OBSCENE TEXT MESSAGE, THREATS AND OTHER RELATED ITEMS)FOR WALK-IN

161

71 HANDLING OF REQUEST FOR BLOCKING ON LOST/STOLEN MOBILE PHONE UNIT/S AND SIM CARD/S FOR WALK-IN

162

72 ISSUANCE OF CERTIFICATE OF REGISTRATION AS A VALUE ADDED SERVICE (VAS) PROVIDER

163

73 ISSUANCE OF ORDER OF PAYMENT 166

74 ISSUANCE OF OFFICIAL RECEIPT FOR PAYMENT OF VARIOUS FEES AND CHARGES FOR SERVICES APPLIED

167

75 HANDLING OF REQUEST FOR VERIFICATION OF LICENSE/ CERTIFICATE/ PERMIT

168

76 ISSUANCE OF OBLIGATION REQUEST AND STATUS (ORS)

AND DISBURSEMENT VOUCHER (DV)

169

77 ISSUANCE OF CHECK AND LLDAP-ADA TO

DISBURSEMENT VOUCHERS FOR PAYMENT OF

SERVICES RENDERED

171

78 REQUEST FOR CLEARANCE FROM MONEY, PROPERTY

AND WORK-RELATED ACCOUNTABILITIES

172

Page 9: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

ITEM NO. GOVERNMENT SERVICE

PAGE NO.

79 REQUEST FOR COPY OF CERTIFICATE OF EMPLOYMENT

WITH OR WITHOUT SALARIES, BENEFITS AND OTHER

REMUNERATIONS; SERVICE RECORD

174

80 HANDLING OF REQUEST FOR THE ISSUANCE

ACCOUNTABLE FORMS AND COMMON USE SUPPLIES

AND MATERIALS

176

ANNEX A: ISSUANCE OF A MODIFIED RADIO STATION

LICENSE WHICH ALSO SERVES AS A CONSTRUCTION

PERMIT (MEMORANDUM CIRULAR NO. 5-14-88)

A-1

ANNEX B: MODIFICATION OF RADIO STATION LICENSE,

CONSTRUCTION PERMIT NOT NEEDED

A-4

Page 10: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 1 of 176

GOVERNMENT SERVICE: ISSUANCE OF ADMISSION SLIP FOR RADIO OPERATOR’S EXAM

CLIENTS: TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

RROC – AIRCRAFT 1. Duly accomplished Application Form 2. Aircraft pilot’s license or student pilot’s license issued by the Civil Aviation

Authority of the Philippines (CAAP) 3. Two (2) pcs. - 1” X 1” recent ID picture (taken within the last 6 months) 4. Two (2) pcs. mailing envelopes with indicates (size: 4 1/8” x 9 ½”)

RROC-AIRCRAFT COMMERCIAL PILOTS

STUDENT PILOTS

RADIOTELEPHONE / RADIOTELEGRAPH

GRADUATES OF GENERAL RADIO COMMUNICATION OPERATOR (GRCO)

GRADUATES OF INDUSTRIAL ELECTRONICS TECHNICIAN COURSE (IETC)

GRADUATES OF COMMUNICATIONS TECHNICIAN COURSE (CTC)

GRADUATES OF BACHELOR OF SCIENCE IN AVIONICS TECHNOLOGY (BS AVTECH)

GRADUATES OF BACHELOR OF SCIENCE IN ELECTRONICS AND COMMUNICATIONS ENGINEERING; BACHELOR OF SCIENCE IN ELECTRONICS ENGINEERING (BSECE)

AMATEUR PRIVATE INDIVIDUALS;

LICENSED AMATEURS AND COMMERCIAL OPERATORS (FOR UPGRADING)

Page 11: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 2 of 176

RADIOTELEPHONE/RADIOTELEGRAPH 1. Duly accomplished Application Form 2. Transcript of Records with Special Order (SO). Special Order is not required

for State Universities /Colleges 3. Copy of any of the following: Birth Certificate, Baptismal Certificate, Passport,

PRC License, Driver’s License or any document which can serve as the basis for age requirement (to show original)

4. Two (2) pcs. 1” X 1” recent ID picture (taken within the last 6 months) 5. Two (2) pcs. mailing envelopes with indicates (size: 4 1/8” x 9 ½”) AMATEUR 1. Duly accomplished Application Form 2. Copy of any of the following: Birth Certificate, Baptismal Certificate, Passport,

PRC License, Driver’s License 3. Proof of attendance of seminar conducted by NTC accredited amateur radio

club 4. Two (2) pcs. 1” X 1” recent ID picture (taken within the last 6 months) 5. Two (2) pcs. mailing envelopes with indicates (size: 4 1/8” x 9 ½”)

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

2. Any permit/license/certificate submitted by the applicant shall be verified by the Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Examination Fee 50

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE STEP

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar,

10 mins.

Page 12: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 3 of 176

Receives the application and Notice of Deficiency (NOD)

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

JE./ Formentera, RG Jr./ Reginio, RC.

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

15 mins.

3.2 Segregates application as to type of examination

The same as indicated in steps 1.1 & 1.2

3.3 Reviews application for examination

3.4 Approves/Disapproves appliction

Dir. Jesus M. Laureno

Bobby N. Bautista

Receives Admission Slip

3.5 Issues Admission Slip Charewin M. Baraba

Total Processing Time (Maximum): 15 Minutes

Page 13: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 4 of 176

GOVERNMENT SERVICE: ISSUANCE OF COMMERCIAL RADIO OPERATOR'S CERTIFICATE (NEW)

CLIENTS: INDIVIDUALS WHO HAVE PASSED THE

EXAMINATION FOR COMMERCIAL RADIO OPERATOR GIVEN BY NTC

TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Copy of valid Result of Rating 3. Three (3) pcs. 1" x 1" recent ID picture (taken within the last 6 months) 4. Original copy of Operator’s Certificate for an upgrade to a higher class. SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid

ID

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00 AM to 6:00 PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

1RTG 2RTG 3RTG 1PHN 2PHN 3PHN

Radio Operator Certificate Fee (/year) 180 120 60 120 100 60

Documentary Stamp Tax (/document) 30 30 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

Page 14: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 5 of 176

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ma. Myrna C. Cagasan

12 hours

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 15: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 6 of 176

GOVERNMENT SERVICE: ISSUANCE OF COMMERCIAL RADIO OPERATOR’S CERTIFICATE (RENEWAL)

CLIENTS: COMMERCIAL RADIO OPERATOR

CERTIFICATE HOLDERS

1ST, 2ND, 3RD Class Radio Telephone (PHN)

1ST, 2ND, 3RD Class Radio Telegraph (RTG) TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Original copy of Radio Operator Certificate 3. Three (3) pcs. 1" x 1" recent ID picture (taken within the last 6 months) SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

1RTG 2RTG 3RTG 1PHN 2PHN 3PHN

Radio Operator Certificate Fee (/year) 180 120 60 120 100 60

Documentary Stamp Tax (/document) 30 30 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

NTC7 Ground Floor

1.2 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete:

Page 16: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 7 of 176

Receives the application and Notice of Deficiency (NOD)

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the certificate

Ma. Myrna C. Cagasan

12 hours

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 17: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 8 of 176

GOVERNMENT SERVICE: ISSUANCE OF GOVERNMENT RADIO OPERATOR'S CERTIFICATE (GROC) (NEW)

CLIENTS: GOVERNMENT RADIO OPERATORS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Service Record, Certificate of Good Moral and Certification as Radio Operator

signed by the Head of the Human Resource Unit 3. Three (3) pcs. 1" x 1" recent ID picture (taken within the last 6 months) 4. Certificate of Completion of Seminar SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Application Fee (/applicant) 20

Filing Fee (/applicant) 10

Radio Operator Certificate Fee (/year) 60

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 18: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 9 of 176

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique

Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ma. Myrna C. Cagasan

12 hours

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 19: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 10 of 176

GOVERNMENT SERVICE: ISSUANCE OF GOVERNMENT RADIO OPERATOR'S CERTIFICATE (GROC) (RENEWAL)

CLIENTS: GOVERNMENT RADIO OPERATOR’S

CERTIFICATE HOLDERS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Original copy of Radio Operator Certificate 3. Three (3) pcs. 1" x 1" recent ID picture (taken within the last 6 months) SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Radio Operator Certificate Fee (/year) 60

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 20: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 11 of 176

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ma. Myrna C. Cagasan

12 hours

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed

certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 21: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 12 of 176

GOVERNMENT SERVICE: ISSUANCE OF RESTRICTED RADIOTELEPHONE RADIO OPERATOR CERTIFICATE (RROC) FOR LAND MOBILE (NEW)

CLIENTS: INDIVIDUALS WHO HAVE COMPLETED THE

RLM SEMINAR CONDUCTED BY NTC TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Three (3) pcs 1” x 1” recent ID picture (taken within the last 6 months) 3. Certificate of Completion of Seminar 4. Photocopy of any valid ID SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Application Fee (/applicant) 20

Filing Fee(/applicant) 10

Radio Operator Certificate Fee (/year) 60

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 22: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 13 of 176

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ma. Myrna C. Cagasan

12 hours

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 23: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 14 of 176

GOVERNMENT SERVICE: ISSUANCE OF RESTRICTED RADIOTELEPHONE OPERATOR’S CERTIFICATE FOR LAND MOBILE CERTIFICATE (RENEWAL)

CLIENTS: HOLDERS OF RLM CERTIFICATE TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Original Restricted Radiotelephone Operator’s Certificate for Land Mobile 3. Three (3) pcs. 1” x 1” recent ID picture (taken within the last 6 months) SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Radio Operator Certificate Fee (/year) 60

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 24: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 15 of 176

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ma. Myrna C. Cagasan

12 hours

NTC7 Ground Floor

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 25: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 16 of 176

GOVERNMENT SERVICE: ISSUANCE OF RESTRICTED RADIOTELEPHONE OPERATOR CERTIFICATE (RROC) – AIRCRAFT (NEW)

CLIENTS: PILOTS AND STUDENT PILOTS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Copy of valid Report of Rating 3. Three (3) pcs. 1” x 1” recent ID picture (taken within the last 6 months) SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Radio Operator Certificate Fee (/year) 100

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 26: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 17 of 176

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique

Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ma. Myrna C. Cagasan

12 hours

NTC7 Ground Floor

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 27: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 18 of 176

GOVERNMENT SERVICE: ISSUANCE OF RESTRICTED RADIOTELEPHONE OPERATOR CERTIFICATE (RROC) – AIRCRAFT (RENEWAL)

CLIENTS: HOLDERS OF RROC-AIRCRAFT TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Copy of Original RMAP Operator’s Certificate 3. Three (3) pcs. 1” x 1” recent ID picture (taken within the last 6 months)

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Radio Operator Certificate Fee (/year) 100

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 28: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 19 of 176

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique

Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ma. Myrna C. Cagasan

12 hours

NTC7 Ground Floor

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 29: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 20 of 176

GOVERNMENT SERVICE: ISSUANCE OF SPECIAL RADIO OPERATOR'S PERMIT (SROP) (NEW)

CLIENTS: INDIVIDUALS WORKING IN THE MARITIME

SERVICE TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Certificate of Completion of Seminar 3. Three (3) pcs. 1" x 1" recent ID picture (taken within the last 6 months) 4. Photocopy of any valid ID SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Filing Fee 20

Seminar Fee 20

Radio Operator Certificate Fee (/year) 60

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 30: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 21 of 176

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ma. Myrna C. Cagasan

12 hours

NTC7 Ground Floor

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 31: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 22 of 176

GOVERNMENT SERVICE: ISSUANCE OF SPECIAL RADIO OPERATOR'S PERMIT (SROP) (RENEWAL)

CLIENTS: INDIVIDUALS WORKING IN THE MARITIME SERVICE TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Original copy of Radio Operator Certificate 3. Three (3) pcs. 1" x 1" recent ID picture (taken within the last 6 months) SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Radio Operator Certificate Fee (/year) 60

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.Reginio

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 32: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 23 of 176

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ma. Myrna C. Cagasan

12 hours

NTC7 Ground Floor

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 33: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 24 of 176

GOVERNMENT SERVICE: ISSUANCE OF RADIO OPERATOR’S CERTIFICATE (ROC) (DUPLICATE COPY)

CLIENTS: LICENSED RADIO OPERATORS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form for Duplicate 2. Three (3) pcs. 1" x 1" recent ID picture (taken within the last 6 months) SUPPORTING DOCUMENTS:

1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Duplicate Fee 120

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete:

issues Statement of Account (SOA)

• If incomplete:

issues Notice of Deficiency (NOD) and returns the application

Page 34: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 25 of 176

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ma. Myrna C. Cagasan

12 hours

NTC7 Ground Floor

3.4 Reviews printed

certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves

certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 35: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 26 of 176

GOVERNMENT SERVICE: ISSUANCE OF AMATEUR RADIO OPERATOR’S CERTIFICATE (AT-ROC) (NEW)

CLIENTS: AMATEUR RADIO OPERATORS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Copy of Valid Report of Rating 3. Original copy of Radio Operator’s Certificate (for upgrade to higher class) 4. Four (4) pcs. 1” x 1” recent ID picture (taken within the last 6 months)

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Radio Operator Certificate Fee (/year) 60

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 36: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ruel B. Ignacio

12 hours

NTC7 Ground Floor

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 37: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF AMATEUR RADIO OPERATOR’S CERTIFICATE (AT-ROC) (RENEWAL)

CLIENTS: AMATEUR RADIO OPERATORS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-15) 2. Copy of Original Radio Amateur Operator Certificate 3. Four (4) pcs. 1” x 1” recent ID picture (taken within the last 6 months) SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

2. Any permit/license/certificate submitted by the applicant shall be verified by the Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Radio Operator Certificate Fee (/year) 60

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 38: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Ruel B. Ignacio

12 hours

NTC7 Ground Floor

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 39: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF RADIO OPERATOR’S CERTIFICATE (MODIFICATION)

CLIENTS: LICENSED RADIO OPERATORS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

MODIFICATION DUE TO UPGRADING OF CLASS FOR AMATEUR RADIO OPERATOR CERTIFICATE 1. Duly accomplished Application Form (APPL-15) 2. Original Copy of Radio Operator Certificate 3. Four (4) pcs. 1" x 1" recent ID picture (taken within the last 6 months) 4. Copy of valid Report of Rating MODIFICATION DUE TO CHANGE OF STATUS/CORRECTION OF NAME 1. Duly accomplished Application Form (APPL-15) 2. Original Copy of Radio Operator Certificate 3. 1" x 1" recent ID picture: Three (3) pcs. For Commercial ROC and Four (4) pcs.

for AT-ROC (taken within the last 6 months) 4. For Change of Marital Status, Copy of Marriage Certificate 5. For Correction of Name, Copy of Birth Certificate MODIFICATION DUE TO CHANGE OF ADDRESS 1. Duly accomplished Application Form (APPL-15) 2. Original Copy of Radio Operator Certificate 3. 1" x 1" recent ID picture: Three (3) pcs. For Commercial ROC and Four (4) pcs.

for AT-ROC Certificate (taken within the last 6 months) SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

AT-ROC Commercial ROC/RLM/

RMAP/GROC/SROP

Filing Fee (/certificate) 60 -

Modification Fee (/certificate) 50 120

Documentary Stamp Tax (/document) 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 40: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA) • If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique

Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the certificate

Ruel B. Ignacio

12 hours

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno/ Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 41: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF AMATEUR RADIO STATION LICENSE (AT-RSL) (NEW)

CLIENTS: PRIVATE INDIVIDUALS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-03) 2. Original copy of Permit to Purchase 3. Photocopy of Official Receipt/Sales Invoice/Import Documents 4. Original copy of Amateur Radio Operator Certificate, if applicable 5. Four (4) pcs 1”x1” recent ID photo (taken within the last 6 months) SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

A B C D

License Fee (/year) 120 132 144 156

Radio Operator Certificate Fee (/year) 60 60 60 60

Documentary Stamp Tax (/document) 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 42: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the license

Ruel B. Ignacio

12 hours

NTC7 Ground Floor

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 43: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF AMATEUR RADIO STATION

LICENSE (AT-RSL) (RENEWAL) CLIENTS: PRIVATE INDIVIDUALS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-03) 2. Original copy of Amateur Radio Station License 3. Proof of Amateur Activity 4. Four (4) pcs 1”x1” recent ID photo (taken within the last 6 months). SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

A B C D

License Fee (/year) 120 132 144 156

Radio Operator Certificate Fee (/year) 60 60 60 60

Documentary Stamp Tax (/document) 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 44: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the license

Ruel B. Ignacio

12 hours

NTC7 Ground Floor

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 45: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF AMATEUR RADIO STATION LICENSE (AT-RSL) (MODIFICATION)

CLIENTS: PRIVATE INDIVIDUALS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-04) 2. If modification is due to:

a. Additional equipment, original copy of Permit to Purchase and original copy of Amateur Radio Station License

b. Upgrading, copy of Report of Rating and original copy of Amateur Radio Station License

c. Change of district or location, original copy of Amateur Radio Station License d. Deletion of equipment, Affidavit of loss, original copy of Amateur Radio Station

License 3. Four (4) pcs 1”x1” recent ID photo SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

A B C D

Filing Fee (/station) 60 60 60 60

Modification Fee (/station) 50 50 50 50

Permit to Possess Fee (/unit) 50 50 50 50

Documentary Stamp Tax (/document) 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 46: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and

returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Ruel B. Ignacio

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 47: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF LIFETIME AMATEUR RADIO STATION LICENSE FOR CLASS A

CLIENTS: PRIVATE INDIVIDUALS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Letter of Intent/Request for issuance of a Lifetime Radio Station License. 2. Certificate of Good Standing as a member from an amateur club accredited by

NTC. 3. Copy of Birth Certificate (Applicant is at least 60 years of age) 4. Original Copy of current valid Amateur Class “A” RSL/ROC 5. Proof of fifteen (15) years of Amateur Service 6. Four (4) 1" x 1" recent ID Photo (taken within the last 6 months) SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 07-04-84, Memorandum Circular No. 17-11-2004

PARTICULARS AMOUNT (in PHP)

Filing Fee (/applicant) 60

License Fee (/applicant) 50

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete:

Page 48: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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Receives the application and Notice of Deficiency (NOD)

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the license

Ruel B. Ignacio

12 hours

NTC7 Ground Floor

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 49: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF AMATEUR CLUB RADIO STATION LICENSE (NEW)

CLIENTS: AMATEUR RADIO CLUB TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

PERMIT TO PURCHASE/POSSESS 1. Duly accomplished Application Form (APPL-01) 2. Copy of SEC Registration/ Articles of Incorporation/ By-laws 3. List of Licensed Amateur Club Officers, Members and Trustee (at least 25 duly

licensed amateur radio operators) AMATEUR RADIO STATION LICENSE 1. Duly accomplished application form (APPL-03) 2. Original copy of Permit to Purchase 3. For locally sourced equipment: copy of sales invoice indicating make/type/model

and serial number 4. For imported equipment: copy of commercial invoice and release clearance from

Bureau of Customs SUPPORTING DOCUMENT: 1. Legal Clearance, if required 2. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

Simplex Repeater

Filing Fee (/unit) 180 180

Purchase Permit Fee (/unit) 50 50

Possess Permit Fee (/unit) 50 50

Construction Permit Fee (/station) 600 600

License Fee (/year) 700 1,320

Documentary Stamp Tax (/document) 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 50: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Ruel B. Ignacio

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 51: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF AMATEUR CLUB RADIO STATION LICENSE (RENEWAL)

CLIENTS: AMATEUR RADIO CLUB TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-03) 2. Original copy of Amateur Club Radio Station License 3. List of Licensed Amateur Officers, Trustee and active members (at least 25 duly

licensed amateur radio operators) SUPPORTING DOCUMENT: 1. Legal Clearance, if required 2. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 3. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

Simplex Repeater

License Fee (/year) 700 1,320

Documentary Stamp (/document) 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

Page 52: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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Receives the application and Notice of Deficiency (NOD)

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Ruel B. Ignacio

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 53: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 44 of 176

GOVERNMENT SERVICE: ISSUANCE OF AMATEUR CLUB RADIO STATION LICENSE (MODIFICATION)

CLIENTS: AMATEUR RADIO CLUB TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-04) 2. For additional equipment, original copy of Permit to Purchase and original copy of

Amateur Radio Station License SUPPORTING DOCUMENT: 1. Legal Clearance, if required 2. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 3. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

Simplex Repeater

Filing Fee (/station) 180 180

Modification Fee (/station) 50 50

Documentary Stamp (/document) 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 54: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the license

Ruel B. Ignacio

12 hours

NTC7 Ground Floor

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno

Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 55: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF PERMIT TO PURCHASE/POSSESS/SELL/TRANSFER

CLIENTS: PRIVATE INDIVIDUALS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

PERMIT TO PURCHASE/POSSESS (NEW RADIO STATION LICENSE) 1. Duly accomplished Application Form (APPL-01) 2. Copy of Report of Rating PERMIT TO PURCHASE/POSSESS (ADDITIONAL RADIO EQUIPMENT) 1. Duly accomplished Application Form (APPL-01) 2. Original copy of Amateur Radio Station License PERMIT TO SELL/TRANSFER 1. Duly accomplished Application Form (APPL-09) 2. Copy of Seller’s Permit to Sell / Radio Station License

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

A B C D

Filing Fee (/unit) 60 60 60 60

Purchase Permit Fee (/unit) 50 50 50 50

Possess Permit Fee (/unit) 50 50 50 50

Sell/Transfer Fee (/unit) 50 50 50 50

Documentary Stamp (/document) 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 56: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application: • If complete:

issues Statement of Account (SOA)

• If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Romeo G. Formentera, Jr.

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 57: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 48 of 176

GOVERNMENT SERVICE: ISSUANCE OF AIRCRAFT STATION LICENSE

(NEW)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES

TYPE OF TRANSACTION: SIMPLE

REQUIREMENTS:

1. Duly accomplished Application Form for Aircraft Station License (APPL-06)

2. Copy of valid Certificate of Registration issued by Civil Aviation Authority of the

Philippines (CAAP)

3. Copy of valid radio operator’s certificate, Restricted Radiotelephone Operator

Certificate - Aircraft and Certificate of Employment 4. Latest Radio Equipment Inspection (REI) Report duly signed by authorized

technician of CAAP

5. Administrative Case Clearance issued by the NTC Legal Unit

6. Original copy of Permit to Purchase/Possess Transmitter(s)/Transceiver/s, not

applicable for originally installed radio equipment

7. Copy of Sales Invoice from Authorized Dealer, Commercial Invoice and Release

Clearance from Bureau of Customs if purchased from abroad, not applicable for

originally installed radio equipment.

SUPPORTING DOCUMENTS:

1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

HIGH POWER (> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/unit) 180 180 180

Purchase Permit Fee (/unit) 240 120 96

Possess Permit Fee (/unit) 120 96 60

Construction Permit Fee (/station) 960 840 720

License Fee (/year) 1,320 1,080 840

Inspection Fee (/year) 720 720 720

Documentary Stamp Tax (/document) 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 58: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 49 of 176

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.2 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/ Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 59: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 50 of 176

GOVERNMENT SERVICE: ISSUANCE OF AIRCRAFT STATION LICENSE (RENEWAL) CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form for Aircraft Station License (APPL-06) 2. Copy of Aircraft Station License 3. Latest Radio Equipment Inspection (REI) Report duly signed by authorized

technician of CAAP 4. Administrative Case Clearance issued by the NTC Legal Unit 5. Copy of valid radio operator’s certificate, Restricted Radiotelephone Operator

Certificate - Aircraft and Certificate of Employment. SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

HIGH POWER

(> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

License Fee (/year) 1,320 1,080 840

Inspection Fee (/year) 720 720 720

Documentary Stamp Tax (/document) 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 60: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 51 of 176

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA) • If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique

Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evlyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 61: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF AIRCRAFT STATION LICENSE (MODIFICATION) CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form for Modification Radio Station License

(APPL-04) 2. If modification is due to:

a. Change of ownership, Copy of Certificate of Ownership issued by Civil Aviation Authority of the Philippines (CAAP)

b. Addition/change of equipment, Application for Permit to Purchase/Possess Transmitter(s)/Transceiver/s and Copy of Sales Invoice from Authorized Dealer, Commercial Invoice and Release Clearance from Bureau of Customs if purchased from abroad

3. Copy of Aircraft Station License 4. Administrative Case Clearance issued by the NTC Legal Unit SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

HIGH POWER (> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/station) 180 180 180

Construction Permit Fee (/station) 960 840 720

Modification Fee (/station) 180 180 180

Documentary Stamp Tax (/document) 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 62: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 53 of 176

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique

Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

EvelynD. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 63: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF FIXED AERONAUTICAL STATION LICENSE (NEW)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: COMPLEX REQUIREMENTS:

PERMIT TO PURCHASE/POSSES 1. Duly accomplished Application form For Authority to install and operate New

Radio Communications Station. 2. Duly accomplished Application Form (APPL-01) 3. Frequency Assignment from Civil Aviation Authority of the Philippines (CAAP) 4. Engineering Plans signed and sealed by a Professional Electronics Engineer

(PECE) NEW FIXED AERONAUTICAL STATION LICENSE 1. Duly accomplished Application Form for Radio Station License (APPL-03) 2. Original copy Permit to Purchase/Possess Transmitter(s)/Transceiver/s 3. For locally sourced equipment: copy of sales invoice indicating make/type/model

and serial number. 4. For imported equipment: copy of commercial invoice and release clearance from

Bureau of Customs 5. Copy of appropriate and valid NTC Radio Operator’s Certificate and

corresponding Certificate of Employment SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

HIGH POWER

(> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/unit) 180 180 180

Purchase Permit Fee (/unit) 240 120 96

Possess Permit Fee (/unit) 120 96 60

Construction Permit Fee (/station) 1,080 840 600

License Fee (/year) 1,080 960 840

Inspection Fee (/year) 720 720 720

Documentary Stamp Tax (/document) 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 64: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 55 of 176

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique

Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

36 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

12 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours (7 working days)

Page 65: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 56 of 176

GOVERNMENT SERVICE: ISSUANCE OF FIXED AERONAUTICAL STATION LICENSE (RENEWAL)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form for Radio Station License (APPL-03) 3. Original Copy of the Radio Station License 4. Copy of appropriate and valid NTC Radio Operator’s Certificate and corresponding

Certificate of Employment 5. Administrative Case Clearance issued by the NTC Legal Unit. SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

HIGH POWER

(> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

License Fee (/year) 1,080 960 840

Inspection Fee (/year) 720 720 720

Documentary Stamp Tax (/document) 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 66: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique

Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

NTC7 Ground Floor

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 67: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF FIXED AERONAUTICAL STATION LICENSE (MODIFICATION)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form for Modification Radio Station License

(APPL-04) 2. If modification is due to:

a. Change of ownership, Copy of SEC/DTI Registration or Valid Mayor's /Business Permit

b. Addition/change of equipment, Original copy of Permit to Purchase/ Possess Transmitter(s)/Transceiver(s) and Copy of Official Receipt from Authorized Dealer if purchased locally or Commercial Invoice if purchased abroad

3. Original Copy of the Radio Station License 4. For locally sourced equipment: copy of sales invoice indicating make/type/model

and serial number. 5. For imported equipment: copy of commercial invoice and release clearance from

Bureau of Customs 6. Copy of appropriate and valid NTC Radio Operator’s Certificate and

corresponding Certificate of Employment 7. Administrative Case Clearance issued by the NTC Legal Unit. SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

HIGH POWER

(> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/station) 180 180 180

Construction Permit Fee (/station) 1,080 840 600

Modification Fee (/station) 180 180 180

Documentary Stamp Tax (/document) 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 68: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique

Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 69: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF SHIP STATION LICENSE FOR SHIPS ENGAGED IN DOMESTIC TRADE (NEW)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form for Ship Radio Station License (APPL-05) 2. Copy of Certificate of Philippine Registry and Certificate of Ownership issued by

the Maritime Industry Authority (MARINA) or Permit/Ownership issued by the Local Government Unit (LGU)

3. Copy of appropriate and valid NTC Radio Operator’s Certificate and corresponding Certificate of Employment\

4. Administrative Case Clearance issued by the NTC Legal Unit 5. Application for Permit to Purchase/Possess Transmitter(s)/Transceiver/s (not

applicable for originally installed radio equipment) 6. Copy of Sales Invoice from Authorized Dealer or Commercial Invoice and Release

Clearance from Bureau of Customs if purchased from abroad (not applicable for originally installed radio equipment)

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

HIGH POWER

(> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/unit) 180 180 180

Purchase Permit Fee (/unit) 240 120 96

Possess Permit Fee (/unit) 120 96 60

Construction Permit Fee (/license) 720 600 480

License Fee (/year) 840 720 600

Inspection Fee (/year) 720 720 720

Documentary Stamp Tax (/document) 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 70: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING TIME

PRE-ASSESSMENT STAGE

1.0 Submits application Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application: • If complete:

issues Statement of Account (SOA)

• If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel 2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 71: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF SHIP STATION LICENSE FOR SHIPS ENGAGED IN DOMESTIC TRADE (RENEWAL) CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form for Ship Radio Station License (APPL-05) 2. Duly accomplished Application Form for Duplicate 3. Copy of the Ship Station License 4. Copy of appropriate and valid NTC Radio Operator’s Certificate and corresponding

Certificate of Employment 5. Administrative Case Clearance issued by the NTC Legal Unit SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative of the authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM)

FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

HIGH POWER (> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

License Fee (/year) 840 720 600

Inspection Fee (/year) 720 720 720

Documentary Stamp Tax (/document) 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 72: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and

returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 73: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF SHIP STATION LICENSE FOR SHIPS ENGAGED IN DOMESTIC TRADE (MODIFICATION) CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form for Modification of Radio Station License

(APPL-04) 2. If modification is due to:

a. Change of ownership, Copy of Certificate of Philippine Registry and Certificate of Ownership issued by the Maritime Industry Authority (MARINA) or Permit/Ownership issued by the Local Government Unit (LGU)

b. Addition/change of equipment, Original Copy of Permit to Purchase/Possess Transmitter(s)/Transceiver(s) and Copy of Sales Invoice from Authorized Dealer if purchased locally or Commercial Invoice and Release Clearance from Bureau of Customs if purchased abroad

3. Copy of the Ship Station License 4. Administrative Case Clearance issued by the NTC Legal Unit SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

HIGH POWER (> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/license) 180 180 180

Construction Permit Fee (/license) 720 600 480

Modification Fee (/license) 180 180 180

Documentary Stamp Tax (/document) 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 74: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA) • If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 75: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF SHIP RADIO STATION LICENSE/ SHIP EARTH RADIO STATION LICENSE (SESC)/ LONG RANGE IDENTIFICATION AND TRACKING (LRIT) EQUIPMENT LICENSE / SHIP SECURITY ALERT SYSTEM (SSAS) LICENSE / FLEET BROADBANDLICENSE (SESFB) FOR SHIPS ENGAGED IN INTERNATIONAL TRADE (RENEWAL & MODIFICATION)

CLIENT: SHIPPING COMPANIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

RENEWAL 1. Duly accomplished Application Form for Renewal of Ship International 2. Duly accomplished Application Form for Duplicate 3. Certificate of Inclusion from an Accounting Authority (BPO - PH02/Nemotech-

PH04) 4. Copy of Certificate of Philippine Registry (CPR) issued by the Maritime Industry

Authority (MARINA). 5. Copy of valid Shore-Based Maintenance (SBM) Agreement from duly accredited

SBM Entity 6. Valid General Operators Certificates of two (2) Deck officers 7. Contract of Employment of Deck officers issued by POEA/Certificate of

Employment issued by Shipping Company. 8. Copy of Ship Radio Station License/ Ship Earth Radio Station License (SES)/

Long Range Identification And Tracking (LRIT) equipment license / Ship Security Alert System (SSAS) license / Fleet Broadband License (SESFB)

MODIFICATION 1. Duly accomplished Application Form (APPL-04) 2. Duly accomplished Application form for Permit to Purchase/Possess

Transmitter(s)/Transceiver(s) (APPL-01) 3. Duly accomplished Application Form for Duplicate 4. Copy of Ship Radio Station License/ Ship Earth Radio Station License (SESC)/

Long Range Identification And Tracking (LRIT) equipment license / Ship Security Alert System (SSAS) license / Fleet Broadband License (SESFB)

SUPPORTING DOCUMENTS: 1. For representative(s), authorization letter duly signed by the Applicant and valid

ID of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000 Refer to the next page

Page 76: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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SHIP RADIO STATION LICENSE

PARTICULARS

AMOUNT (in PHP)

HIGH POWER (> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/unit) 180 180 180

Purchase Permit Fee (/unit) 240 120 96

Possess Permit Fee (/unit) 120 96 60

Construction Permit Fee (/station) 1,200 1,200 1,200

License Fee (/year) 1,500 1,500 1,500

Inspection Fee (/year) 1,200 1,200 1,200

Documentary Stamp Tax (/document) 30 30 30

SHIP EARTH RADIO STATION LICENSE (SESC)/ LONG RANGE IDENTIFICATION AND TRACKING (LRIT) EQUIPMENT LICENSE / SHIP SECURITY ALERT SYSTEM (SSAS) LICENSE

/ FLEET BROADBAND LICENSE (SESFB)

PARTICULARS AMOUNT (in PHP)

Filing Fee (/unit) 180

Purchase Permit Fee (/unit) 360

Possess Permit Fee (/unit) 360

Construction Permit Fee (/station) 1,200

License Fee (/year) 1,440

Inspection Fee (/year) 1,200

Documentary Stamp Tax (/document) 30

SHIP RADIO STATION LICENSE / SHIP EARTH RADIO STATION LICENSE (SESC)/ LONG RANGE IDENTIFICATION AND TRACKING (LRIT) EQUIPMENT LICENSE / SHIP SECURITY

ALERT SYSTEM (SSAS) LICENSE / FLEET BROADBAND LICENSE

PARTICULARS AMOUNT (in PHP)

Filing Fee (/station) 180

Construction Permit Fee (/station) 1,200

Modification Fee(/station) 1,440

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 77: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 68 of 176

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/ Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 78: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF PRIVATE COASTAL RADIO STATION LICENSE (NEW) CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: COMPLEX REQUIREMENTS:

PERMIT TO PURCHASE/POSSESS 1. Duly accomplished Application Form for Radio Station License (APPL-03) 2. Copy of Ship Station License 3. Engineering Plans signed and sealed by a duly licensed Professional

Electronics Engineer (PECE) NEW PRIVATE COASTAL RADIO STATION LICENSE 1. Copy of appropriate and valid NTC Radio Operator’s Certificate and

corresponding Certificate of Employment 2. Administrative Case Clearance issued by the NTC Legal Unit 3. Copy of Permit to Purchase/Possess Transmitter(s)/Transceiver/s 4. Copy of Official Receipt from Authorized Dealer

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

RADIO TELEGRAPHY AMOUNT (in PHP)

PARTICULARS HIGH

POWER (> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/unit) 180 180 180

Purchase Permit Fee (/unit) 240 120 96

Possess Permit Fee (/unit) 120 96 60

Construction Permit Fee (/station) 1,320 960 600

License Fee (/year) 1,440 1,200 1,080

Inspection Fee (/year) 720 720 720

Documentary Stamp Tax (/document) 30 30 30

Page 79: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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RADIO TELEPHONY AMOUNT (in PHP)

PARTICULARS HF VHF

Filing Fee (/unit) 180 180

Purchase Permit Fee (/unit) 120 120

Possess Permit Fee (/unit) 96 96

Construction Permit Fee (/station) 480 480

License Fee (/year) 720 480

Inspection Fee (/year) 720 480

Documentary Stamp Tax (/document) 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

Page 80: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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Receives Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: ISSUANCE OF PRIVATE COASTAL RADIO STATION LICENSE (RENEWAL) CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form for Radio Station License (APPL-03) 2. Original Copy of Radio Station License 3. Copy of appropriate and valid NTC Radio Operator’s Certificate and corresponding

Certificate of Employment 4. Administrative Case Clearance issued by the NTC Legal Unit SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

RADIO TELEGRAPHY AMOUNT (in PHP)

PARTICULARS HIGH POWER

(> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

License Fee (/year) 1,440 1,200 1,080

Inspection Fee (/year) 720 720 720

Documentary Stamp Tax (/document) 30 30 30

RADIO TELEPHONY AMOUNT (in PHP)

PARTICULARS HF VHF

License Fee (/year) 720 480

Inspection Fee (/year) 720 480

Documentary Stamp Tax (/document) 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 82: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel 2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 83: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF PRIVATE COASTAL RADIO STATION LICENSE (MODIFICATION) CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: COMPLEX REQUIREMENTS: 1. Duly accomplished Application Form for Modification (APPL-04) 2. If modification is due to:

a. Change of ownership, Copy of SEC/DTI Registration or Valid Mayor's/Business Permit

b. Addition/change of equipment, Copy of Permit to Purchase/Possess Transmitter(s)/Transceiver(s) and Copy of Sales Invoice from Authorized Dealer if purchased locally or Commercial Invoice and Release Clearance from Bureau of Customs if purchased abroad

c. Change of location, Engineering Plans signed and sealed by a duly licensed Professional Electronics Engineer (PECE)

3. Original Copy of Radio Station License 4. Administrative Case Clearance issued by the NTC Legal Unit SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

RADIO TELEGRAPHY AMOUNT (in PHP)

PARTICULARS HIGH POWER

(> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/unit) 180 180 180

Purchase Permit Fee (/unit) 240 120 96

Possess Permit Fee (/unit) 120 96 60

Construction Permit Fee (/station) 1,320 960 600

License Fee (/year) 1,440 1,200 1,080

Inspection Fee (/year) 720 720 720

Documentary Stamp Tax (/document) 30 30 30

Page 84: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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RADIO TELEPHONY AMOUNT (in PHP)

PARTICULARS HF VHF

Filing Fee (/unit) 180 180

Purchase Permit Fee (/unit) 120 120

Possess Permit Fee (/unit) 96 96

Construction Permit Fee (/station) 480 480

License Fee (/year) 720 480

Inspection Fee (/year) 720 480

Documentary Stamp Tax (/document) 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

3.2 Assigns Unique Identification Number (UIN) and issues

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Receives Acknowledgement Receipt1

Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

NTC7 Ground Floor

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 86: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF PUBLIC COASTAL RADIO STATION LICENSE (NEW) CLIENTS: PUBLIC TELECOMMUNICATIONS ENTITIES (PTEs) TYPE OF TRANSACTION: COMPLEX REQUIREMENTS:

PERMIT TO PURCHASE 1. Duly accomplished Application Form for Radio Station License (APPL-03) 2. Engineering Plans signed and sealed by a duly licensed Professional Electronics

Engineer (PECE) 3. Copy of valid Provisional Authority/Certificate of Public Convenience and

Necessity NEW PUBLIC COASTAL RADIO STATION LICENSE 1. Original copy of Permit to Purchase/Possess Transmitter(s)/Transceiver(s) 2. Copy of Official Receipt from Authorized Dealer 3. Copy of appropriate and valid NTC Radio Operator’s Certificate and

corresponding Certificate of Employment 4. Administrative Case Clearance issued by the NTC Legal Unit, if applicable

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

RADIO TELEGRAPHY AMOUNT (in PHP)

PARTICULARS HIGH POWER

(> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/unit) 180 180 180

Purchase Permit Fee (/unit) 240 120 96

Possess Permit Fee (/unit) 120 96 60

Construction Permit Fee (/station) 1,200 840 480

License Fee (/year) 2,160 1,680 1,200

Inspection Fee (/year) 840 840 840

Documentary Stamp Tax (/document) 30 30 30

Page 87: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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RADIO TELEPHONY AMOUNT (in PHP)

PARTICULARS

HF

VHF HIGH POWER (> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER

(25W & below)

Filing Fee (/unit) 180 180 180 180

Purchase Permit Fee (/unit) 240 120 96 120

Possess Permit Fee (/unit) 120 96 60 96

Construction Permit Fee (/station) 480 480 480 480

License Fee (/year) 1,560 1,080 480 1,200

Inspection Fee (/year) 720 720 720 480

Documentary Stamp Tax (/document) 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

Page 88: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the license

Jennylyn E.

Juntar; Mitchel

Mari D. Seno; Ma. Christine

S. Yeban; Rindley C.

Reginio; Romeo G. Formentera, Jr.

36 hours

NTC7 Ground Floor

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

12 hours

NTC7 Ground Floor

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours (7 working days)

Page 89: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF PUBLIC COASTAL RADIO STATION LICENSE (RENEWAL) CLIENTS: PUBLIC TELECOMMUNICATIONS ENTITIES (PTEs) TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form for Radio Station License (APPL-03) 2. Copy of valid Provisional Authority/Certificate of Public Convenience and

Necessity 3. Original copy of Radio Station License 4. Copy of appropriate and valid NTC Radio Operator’s Certificate and corresponding

Certificate of Employment 5. Administrative Case Clearance issued by the NTC Legal Unit, if applicable. SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

RADIO TELEGRAPHY AMOUNT (in PHP)

PARTICULARS HIGH POWER

(> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/unit) 180 180 180

Purchase Permit Fee (/unit) 240 120 96

Possess Permit Fee (/unit) 120 96 60

Construction Permit Fee (/station) 1,200 840 480

License Fee (/year) 2,160 1,680 1,200

Inspection Fee (/year) 840 840 840

Documentary Stamp Tax (/document) 30 30 30

Page 90: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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RADIO TELEPHONY AMOUNT (in PHP)

PARTICULARS

HF

VHF HIGH POWER (> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER

(25W & below)

Filing Fee (/unit) 180 180 180 180

Purchase Permit Fee (/unit) 240 120 96 120

Possess Permit Fee (/unit) 120 96 60 96

Construction Permit Fee (/station) 480 480 480 480

License Fee (/year) 1,560 1,080 480 1,200

Inspection Fee (/year) 720 720 720 480

Documentary Stamp Tax (/document) 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

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Receives Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Jennylyn E.

Juntar; Mitchel Mari

D. Seno; Ma. Christine S.

Yeban; Rindley C.

Reginio; Romeo G. Formentera, Jr.

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 92: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF PUBLIC COASTAL RADIO STATION LICENSE (MODIFICATION) CLIENTS: PUBLIC TELECOMMUNICATIONS ENTITIES (PTEs) TYPE OF TRANSACTION: COMPLEX REQUIREMENTS: 1. Duly accomplished Application Form for Modification Radio Station License

(APPL-04) 2. If modification is due to:

a. Change of ownership, Copy of SEC/DTI Registration or Valid Mayor's /Business Permit

b. Addition/change of equipment, original copy of Permit to Purchase/Possess Transmitter(s)/Transceiver(s) and Copy of Sales Invoice from Authorized Dealer if purchased locally or Commercial Invoice and Release Clearance from Bureau of Customs if purchased abroad

c. Change of location, Engineering Plans signed and sealed by a duly licensed Professional Electronics Engineer (PECE)

3. Original copy of Radio Station License 4. NTC Administrative Case Clearance issued by the Legal Unit, if applicable

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

RADIO TELEGRAPHY AMOUNT (in PHP)

PARTICULARS HIGH POWER

(> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/station) 180 180 180

Construction Permit Fee (/station) 1,200 840 480

Modification Fee (/station) 180 180 180

Documentary Stamp Tax (/document) 30 30 180

Page 93: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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RADIO TELEPHONY AMOUNT (in PHP)

PARTICULARS

HF

VHF HIGH POWER

(> 100W)

MEDIUM POWER

(>25-100W)

LOW POWER (25W & below)

Filing Fee (/station) 180 180 180 180

Construction Permit Fee (/station) 480 480 480 480

Modification Fee (/station) 180 180 180 180

Documentary Stamp Tax (/document) 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

3.2 Assigns Unique Identification Number (UIN) and issues

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Receives Acknowledgement Receipt

Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Jennylyn E.

Juntar; Mitchel Mari

D. Seno; Ma. Christine S.

Yeban; Rindley C.

Reginio; Romeo G. Formentera, Jr.

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 95: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF PERMIT TO PURCHASE/ POSSESS

CLIENTS: PRIVATE, GOVERNMENT ENTITIES,

ASSOCIATIONS TYPE OF TRANSACTION: HIGHLY TECHNICAL REQUIREMENTS: 1. Duly accomplished Application Form for Permit to Purchase (APPL-01) 2. Copy of SEC/DTI Registration or Valid Mayor's /Business Permit 3. Original copy of Engineering Plans signed and sealed by a duly licensed

Professional Electronics Engineer (PECE), to wit: a. Network Diagram with site names of all stations within the authorized coverage

area b. Map showing exact location (Region, Province, City/Municipality, Barangay)

with Geographical Coordinates (Longitude, Latitude in Degrees, Minutes, Seconds of all stations)

c. Antenna System Plan (Type, Gain, Diameter, Beamwidth, Azimuth, Height (AGL), Polarization)

d. Link Budget Analysis, if applicable 4. For Security Agencies, Copy of PNP License to Operate 5. For Civic Action Groups

a. List of Officers and at least 50 active members b. Copy of Memorandum of Agreement with the government and non-government

organizations SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative Notes:

For Conventional Radio Communications: 1. Simplex Mode: at least six (6) radio stations 2. Duplex Mode: at least twenty-five (25) radio stations per repeater For Trunked Radio Communications: 1. At least sixty (60) radio stations per channel

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

HIGH POWER (> 100W) RT FX FX/FB FB ML P

Filing Fee (/unit) 180 180 180 180 180 180

Purchase Permit Fee (/unit) 240 240 240 240 240 240

Possess Permit Fee (/unit) 120 120 120 120 120 120

Documentary Stamp (/document) 30 30 30 30 30 30

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PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

2 hours

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA) for the Filing Fee

• If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

10 mins

MEDIUM POWER (>25-100W) RT FX FX/FB FB ML P

Filing Fee (/unit) 180 180 180 180 180 180

Purchase Permit Fee (/unit) 120 120 120 120 120 120

Possess Permit Fee (/unit) 96 96 96 96 96 96

Documentary Stamp (/document) 30 30 30 30 30 30

LOW POWER (25W & below) RT FX FX/FB FB ML P

Filing Fee (/unit) 180 180 180 180 180 180

Purchase Permit Fee (/unit) 96 96 96 96 96 96

Possess Permit Fee (/unit) 60 60 60 60 60 60

Documentary Stamp (/document) 30 30 30 30 30 30

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Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application and endorses to Radio Spectrum and Planning Division (RSPD) for issuance of Frequency Assignment Sheet (FAS) for non-decentralized frequencies

Romeo G. Formentera, Jr.

2 hours

3.4 Issuance of Frequency Assignment Sheet

104 hours

3.5 Encodes and prints the permit

Romeo G. Formentera, Jr.

47 hours

3.6 Reviews printed permit The same as indicated in steps 1.1 & 1.2

2 hours

3.7 Approves/Disapproves the permit

Dir. Jesus M. Laureno Bobby N. Bautista

2 hours

3.8 Issues Statement of Account (SOA) for the Permit Fee and Documentary Stamp Tax.

The same as indicated in steps 1.1 & 1.2

30 mins.

PAYMENT STAGE

4.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

4.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins

Cashier Unit, NTC7 Ground Floor

4.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins

RELEASING STAGE

5.0 Presents Acknowledgement Receipt and claims permit at the Releasing Area

NTC7 Ground Floor

5.1 Releases printed permit to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 160 Hours (20 working days)

Page 98: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF RADIO STATION LICENSE (NEW) CLIENTS: PRIVATE, GOVERNMENT ENTITIES,

ASSOCIATIONS TYPE OF TRANSACTION: COMPLEX REQUIREMENTS: 1. Duly accomplished Application Form for Radio Station License (APPL-03) 2. Original copy of the Permit to Purchase/Possess 3. Copy of valid Radio Operator's Certificate 4. Engineering Plans (Antenna System indicating the Type, Gain, Height, Length of

Radiating Element; Physical Layout of the Station) duly signed and sealed by a licensed Professional Electronics Engineer

5. For locally sourced equipment: copy of sales invoice indicating make/type/model and serial number

6. For imported equipment: copy of commercial invoice and release clearance from Bureau of Customs

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000 A. SIMPLEX MODE

HIGH POWER (> 100 watts)

Amount (PHP)

FX FX/FB FB ML P

Construction Permit Fee (/station) 240 240 240 240 -

License Fee (/station) 600 1,320 720 480 480

Inspection Fee (/station) 480 480 480 240 240

Documentary Stamp Tax (/document) 30 30 30 30 30

MEDIUM POWER (25-100 watts)

Amount (PHP)

FX FX/FB FB ML P

Construction Permit Fee (/station) 240 240 240 240 -

License Fee (/station) 480 1,080 600 360 360

Inspection Fee (/station) 480 480 480 240 240

Documentary Stamp Tax (/document) 30 30 30 30 30

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LOW POWER (< 25 watts)

Amount (PHP)

FX FX/FB FB ML P

Construction Permit Fee (/station) 240 240 240 240 -

License Fee (/station) 360 840 480 240 240

Inspection Fee (/station) 480 480 480 240 240

Documentary Stamp Tax (/document) 30 30 30 30 30

B. DUPLEX MODE

HIGH POWER (> 100 watts)

Amount (PHP)

FX FX/FB FB ML P

Construction Permit Fee (/station) 600 240 240 240 240

License Fee (/station) 1,320 1,200 2,640 1,440 960

Inspection Fee (/station) 480 480 480 480 240

Documentary Stamp Tax (/document) 30 30 30 30 30

MEDIUM POWER (25-100 watts)

Amount (PHP)

FX FX/FB FB ML P

Construction Permit Fee (/station) 600 240 240 240 240

License Fee (/station) 1,320 960 2,160 1,200 720

Inspection Fee (/station) 480 480 480 480 240

Documentary Stamp Tax (/document) 30 30 30 30 30

LOW POWER (< 25 watts)

Amount (PHP)

FX FX/FB FB ML P

Construction Permit Fee (/station) 600 240 240 240 240

License Fee (/station) 1,320 720 1,680 960 480

Inspection Fee (/station) 480 480 480 480 240

Documentary Stamp Tax (/document) 30 30 30 30 30

C. SPECTRUM USER’S FEE

SUF= Rate x Bandwidth (in KHz) x No. of stations FOR PRIVATE MOBILE RADIO SERVICE

Area Unit Simplex Duplex

FB ML P FB ML P

Metro Manila /KHz/station 20 2 2 50 2 2

Highly Urbanized Cities /KHz/station 10 1 1 25 1 1

All Other Areas /KHz/station 5 0.50 0.50 12.50 0.50 0.50

Page 100: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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FOR PUBLIC/PRIVATE TRUNKED RADIO SERVICE

Area Unit

Public Private

RPTR, FX/FB, FX, FB, ML, P

RPTR, FX/FB, FX, FB, ML, P

Metro Manila /KHz/station 5 20

Highly Urbanized Cities /KHz/station 2.50 10

All Other Areas /KHz/station 1.25 5

FOR POINT TO POINT RADIO STATIONS

Frequency Unit FX

Lower than 1GHz /KHz/station 2.50

1GHz to 10GHz /KHz/station 2

10GHz to 20GHz /KHz/station 1.50

20GHz and above /KHz/station 1.25

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

Page 101: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the license

Romeo G. Formentera, Jr.

36 hours

NTC7 Ground Floor

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

12 hours

NTC7 Ground Floor

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours (7 working days)

Page 102: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 93 of 176

GOVERNMENT SERVICE: ISSUANCE OF RADIO STATION LICENSE

(RENEWAL) CLIENTS: PRIVATE, GOVERNMENT ENTITIES, ASSOCIATIONS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Original copy of the Radio Station License 2. Duly accomplished Application Form for Radio Station License (APPL-03) 3. Copy of valid Radio Operator's Certificate SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

A. SIMPLEX MODE

HIGH POWER (> 100 watts)

Amount (PHP)

FX FX/FB FB ML P

License Fee (/station) 600 1,320 720 480 480

Inspection Fee (/station) 480 480 480 240 240

Documentary Stamp Tax (/document) 30 30 30 30 30

MEDIUM POWER (25-100 watts)

Amount (PHP)

FX FX/FB FB ML P

License Fee (/station) 480 1,080 600 360 360

Inspection Fee (/station) 480 480 480 240 240

Documentary Stamp Tax (/document) 30 30 30 30 30

LOW POWER (< 25 watts)

Amount (PHP)

FX FX/FB FB ML P

License Fee (/station) 360 840 480 240 240

Inspection Fee (/station) 480 480 480 240 240

Documentary Stamp Tax (/document) 30 30 30 30 30

Page 103: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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B. DUPLEX MODE

HIGH POWER (> 100 watts)

Amount (PHP)

FX FX/FB FB ML P

License Fee (/station) 1,320 1,200 2,640 1,440 960

Inspection Fee (/station) 480 480 480 480 240

Documentary Stamp Tax (/document) 30 30 30 30 30

MEDIUM POWER (25-100 watts)

Amount (PHP)

FX FX/FB FB ML P

License Fee (/station) 1,320 960 2,160 1,200 720

Inspection Fee (/station) 480 480 480 480 240

Documentary Stamp Tax (/document) 30 30 30 30 30

LOW POWER (< 25 watts)

Amount (PHP)

FX FX/FB FB ML P

License Fee (/station) 1,320 720 1,680 960 480

Inspection Fee (/station) 480 480 480 480 240

Documentary Stamp Tax (/document) 30 30 30 30 30

C. SPECTRUM USER’S FEE

SUF= Rate x Bandwidth (in KHz) x No. of stations FOR PRIVATE MOBILE RADIO SERVICE

Area Unit Simplex Duplex

FB ML P FB ML P

Metro Manila /KHz/station 20 2 2 50 2 2

Highly Urbanized Cities /KHz/station 10 1 1 25 1 1

All Other Areas /KHz/station 5 0.50 0.50 12.50 0.50 0.50

FOR PUBLIC/PRIVATE TRUNKED RADIO SERVICE

Area Unit

Public Private

RPTR, FX/FB, FX, FB, ML, P

RPTR, FX/FB, FX, FB, ML, P

Metro Manila /KHz/station 5 20

Highly Urbanized Cities /KHz/station 2.50 10

All Other Areas /KHz/station 1.25 5

FOR POINT TO POINT RADIO STATIONS

Frequency Unit FX

Lower than 1GHz /KHz/station 2.50

1GHz to 10GHz /KHz/station 2

10GHz to 20GHz /KHz/station 1.50

20GHz and above /KHz/station 1.25

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 104: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application: • If complete:

issues Statement of Account (SOA)

• If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Romeo G. Formentera, Jr.

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 105: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF RADIO STATION LICENSE (MODIFICATION)

CLIENTS: PRIVATE, GOVERNMENT ENTITIES,

ASSOCIATIONS TYPE OF TRANSACTION: PLEASE SEE ANNEXES A AND B REQUIREMENTS:

Please see ANNEXES A & B SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

HIGH/MEDIUM/LOW POWER

AMOUNT (in PHP)

FX FX/FB FB ML P

Filing Fee (/station) 180 180 180 180 180

Construction Permit Fee (/station) 240 240 240 240 -

Modification Fee (/station) 180 180 180 180 180

Inspection Fee (/year) 480 480 480 240 240

Documentary Stamp Tax (/document) 30 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: (FOR COMPLEX)

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 106: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Romeo G. Formentera, Jr.

36 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

12 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours (7 working days)

PROCEDURE ON HOW TO AVAIL THE SERVICE: (FOR SIMPLE) Refer to the next page

Page 107: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 98 of 176

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.2 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Romeo G. Formentera, Jr.

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 108: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF PERMIT TO POSSESS FOR STORAGE

CLIENTS: PRIVATE, GOVERNMENT ENTITIES, ASSOCIATIONS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Original copy of the valid Radio Station License 2. Duly accomplished Application Form for Permit to Possess (APPL-01) SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative.

2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM)

FEES: Based on NTC Memorandum Circular No. 19-12-2000

HIGH POWER (>100W)

AMOUNT (in PHP)

RT FX FX/FB FB ML P

Possess Permit Fee (/unit) 120 120 120 120 120 120

Documentary Stamp Tax (/document) 30 30 30 30 30 30

MEDIUM POWER (>25-100W) RT FX FX/FB FB ML P

Possess Permit Fee (/unit) 96 96 96 96 96 96

Documentary Stamp Tax (/document) 30 30 30 30 30 30

LOW POWER (25W & below) RT FX FX/FB FB ML P

Possess Permit Fee (/unit) 60 60 60 60 60 60

Documentary Stamp Tax (/document) 30 30 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 109: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and

returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Romeo G. Formentera, Jr.

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves

license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 110: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF PERMITS/ RADIO STATION LICENSE FOR PUBLIC TELECOMMUNICATIONS ENTITIES (PTE) (RENEWAL & MODIFICATION)

CLIENTS: PUBLIC TELECOMMUNICATIONS ENTITIES TYPE OF TRANSACTION: COMPLEX REQUIREMENTS:

RENEWAL 1. Duly accomplished Application Form for Modification (APPL-03) 2. Original copy of the Permit to Purchase/Possess MODIFICATION

FOR ADDITIONAL EQUIPMENT 1. Original copy of the Permit to Purchase/Possess 2. Duly accomplished Application Form for Permit to Purchase/Possess

Transmitter(s)/Transceiver(s) (APPL-01) 3. Duly accomplished Application Form for Modification of Radio Station License

(APPL-04) 4. Duly accomplished Application Form for Construction Permit (APPL-02) 5. Original copy of Permit to Purchase FOR CHANGE OF EQUIPMENT 1. Original copy of the Permit to Purchase/Possess 2. Duly accomplished Application Form for Permit to Purchase/Possess

Transmitter(s)/Transceiver(s) (APPL-01) 3. Duly accomplished Application Form for Modification of Radio Station License

(APPL-04) 4. Duly accomplished Application Form for Construction Permit (APPL-02) 5. Original copy of Permit to Purchase FOR DELETION OF EQUIPMENT 1. Original copy of the Permit to Purchase/Possess 2. Duly accomplished Application Form for Permit to Purchase/Possess

Transmitter(s)/Transceiver(s) (APPL-01) 3. Duly accomplished Application Form for Modification of Radio Station License

(APPL-04) SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative.

2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

Refer to the next page

Page 111: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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HIGH POWER (>100W)

AMOUNT (in PHP)

FX FB

Filing Fee (/unit) 180 180

Purchase Permit Fee (/unit) 240 240

Possess Permit Fee (/unit) 120 120

Construction Permit Fee (/station) 240 240

License Fee (/year) 480 480

Inspection Fee (/year) 480 480

Modification Fee (/license) 180 180

Documentary Stamp Tax (/document) 30 30

MEDIUM POWER (>25W- 100W) FX FB

Filing Fee (/unit) 180 180

Purchase Permit Fee (/unit) 120 120

Possess Permit Fee (/unit) 96 96

Construction Permit Fee (/station) 240 240

License Fee (/year) 480 480

Inspection Fee (/year) 480 480

Modification Fee (/license) 180 180

Documentary Stamp Tax (/document) 30 30

LOW POWER (25W & below) FX FB

Filing Fee (/unit) 180 180

Purchase Permit Fee (/unit) 96 96

Possess Permit Fee (/unit) 60 60

Construction Permit Fee (/station) 240 240

License Fee (/year) 480 480

Inspection Fee (/year) 480 480

Modification Fee (/license) 180 180

Documentary Stamp Tax (/document) 30 30

SPECTRUM USER’S FEE SUF= Rate x Bandwidth (in kHz) x No. of stations

FOR POINT TO POINT RADIO STATIONS

Frequency Unit FX

Lower than 1GHz /KHz/station 2.50

1GHz to 10GHz /KHz/station 2

10GHz to 20GHz /KHz/station 1.50

20GHz and above /KHz/station 1.25

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 112: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 103 of 176

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application: • If complete:

issues Statement of Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and

returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Jennylyn E.

Juntar; Mitchel

Mari D. Seno; Ma. Christine

S. Yeban; Rindley C.

Reginio; Romeo G. Formentera, Jr.

36 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

12 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours (7 working days)

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GOVERNMENT SERVICE: ISSUANCE OF WIRELESS DATA NETWORK (OUTDOOR) RADIO STATION LICENSE (NEW)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: HIGHLY TECHNICAL REQUIREMENTS:

PERMIT TO PURCHASE 1. Duly accomplished Application for Authority to Install and Operate New Radio

Communication Service 2. Original copy of Engineering Plans signed and sealed by a duly licensed

Professional Electronics Engineer (PECE), to wit: a. Network Diagram with site names of all stations within the authorized

coverage area b. Map showing exact location (Region, Province, City/Municipality, Barangay)

with Geographical Coordinates (Longitude, Latitude in Degrees, Minutes, Seconds of all stations)

c. Antenna System Plan (Type, Gain, Diameter, Beamwidth, Azimuth, Height (AGL), Polarization)

d. Link Budget Analysis, if applicable 3. Duly accomplished Application for Permit to Purchase/Possess 4. Copy of Brochure or Technical Specifications of Equipment NEW WIRELESS DATA NETWORK (OUTDOOR) RADIO STATION LICENSE 1. Duly accomplished Application Form (APPL-03)

2. Original copy of Permit to Purchase/Possess

3. Engineering Plans (Antenna System indicating the Type, Gain, Height, Length of Radiating Element; Physical Layout of the Station) duly signed and sealed by a licensed Professional Electronics Engineer.

4. For locally sourced equipment, copy of Sales Invoice indicating Make/Type/Model and Serial Numbers

5. For imported equipment, copy of Commercial Invoice and Release Clearance from Bureau of Customs

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

2. Copy of brochures/technical specifications of equipment, if available

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000 Refer to the next page

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PARTICULARS

Amount (in PHP)

New Renewal

Filing Fee (/unit) 180 -

Purchase Permit Fee (/unit) 120 -

Possess Permit Fee (/unit) 96 -

Construction Permit Fee (/station) 360 -

License Fee (/year) 480 480

Inspection Fee (/year) 480 480

Documentary Stamp Tax (/document) 30 30

PARTICULARS 11 Mbps & below Above 11 Mbps

Spectrum Users Fee (/unit) 500 1,000

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

2 hours

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA) for the

Filing Fee

• If incomplete: issues Notice of

Deficiency (NOD) and

returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

10 mins

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Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application and endorses to Radio Spectrum and Planning Division (RSPD) for issuance of Frequency Assignment Sheet (FAS) for non-decentralized frequencies

Mitchel Mari D. Seno

2 hours

3.4 Issuance of Frequency Assignment Sheet

104 hours

3.5 Encodes and prints the permit

Mitchel Mari D. Seno

47 hours

3.6 Reviews printed permit The same as indicated in steps 1.1 & 1.2

2 hours

3.7 Approves/Disapproves the permit

Dir. Jesus M. Laureno Bobby N. Bautista

2 hours

3.8 Issues Statement of Account (SOA) for the

Permit Fee and Documentary Stamp Tax.

The same as indicated in steps 1.1 & 1.2

30 mins.

PAYMENT STAGE

4.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

4.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins

Cashier Unit, NTC7 Ground Floor

4.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins

RELEASING STAGE

5.0 Presents Acknowledgement Receipt and claims permit at the Releasing Area

NTC7 Ground Floor

5.1 Releases printed permit to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 160 Hours (20 working days)

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GOVERNMENT SERVICE: ISSUANCE OF WIRELESS DATA NETWORK (OUTDOOR) RADIO STATION LICENSE (RENEWAL)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form (APPL-03)

2. Original copy of Radio Station License

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

11 Mbps & below Above 11 Mbps

License Fee (/unit) 480 480

Inspection Fee (/unit) 480 480

Spectrum Users Fee (/unit) 500 1,000

Documentary Stamp Tax (/document) 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

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PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

36 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

12 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours (7 Working Days)

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GOVERNMENT SERVICE: ISSUANCE OF WIRELESS DATA NETWORK (OUTDOOR) RADIO STATION LICENSE (MODIFICATION)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: COMPLEX REQUIREMENTS: 1. Duly accomplished Application Form (APPL-04) 2. If modification is due to:

a. Change of ownership, Copy of SEC/DTI Registration or Valid Mayor's/Business Permit

b. Addition/change of equipment, original copy of Permit to Purchase/Possess Transmitter(s)/Transceiver(s) and Copy of Sales Invoice from Authorized Dealer if purchased locally or Commercial Invoice and Release Clearance from Bureau of Customs if purchased abroad

c. Change of location, Engineering Plans signed and sealed by a Professional Electronics Engineer (PECE)

3. Original Copy of the Radio Station License

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Filing Fee (/unit) 180

Modification Fee (/unit) 180

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora,

60 mins.

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Receives the application and Notice of Deficiency (NOD)

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

36 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

12 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours (7 working days)

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GOVERNMENT SERVICE: ISSUANCE OF RADIO COMMUNICATION EQUIPMENT DEALER/ MANUFACTURER/ SERVICE CENTER PERMIT (REDP/REMP/RESCP) (NEW/RENEWAL/MODIFICATION)

CLIENTS: PRIVATE COMPANIES / ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

NEW 1. Duly accomplished application form for Radio Dealer/Manufacturer/Service

Center (NTC Form No. APPL-16) 2. Copy of Securities and Exchange Commission (SEC) / Department of Trade

and Industry (DTI) Registration and valid Business Permit 3. Articles of Incorporation and other related documents (primary purpose should

indicate, distributorship, buy and sell of communications equipment Capitalization:

i. Service Center - Php 100,000 and above ii. Dealer - Php 350,000 and above iii. Manufacturer - PhP 1,000,000 and above

4. List of Test of Equipment as provided MC No. 2-05-88 / Service Agreement (for WDN)

5. Certificate of Employment of the Supervising Professional Electronics Engineer and Technician with their corresponding confirmation (to submit a photocopy of the license)

RENEWAL 1. Original copy of Radio Dealer’s/ Manufacturer/ Service Center Permit 2. Copy of valid Business or Mayor’s Permit 3. Contract or Certificate of employment on one (1) duly licensed Professional

Electronics Engineer (PECE) and two (2) qualified Radio Communications Technician and/or Electronics Technician (ECT) employed by the firm on a full-time basis.

4. Sales and Stocks Report MODIFICATION 1. Letter of intent 2. Original copy of Radio Dealer’s/ Manufacturer/ Service Center Permit 3. For change of address

a. Copy of updated Business or Mayor’s Permit SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative. 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM)

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FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

REDP REMP RESCP

Filing Fee (/application) 180 180 180

Permit Fee (/year) 1,200 1,760 720

Inspection Fee (/year) 720 720 720

Modification Fee (/permit) 120 120 120

Documentary Stamp Tax (/document) 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

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Receives Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the permit

Mitchel Mari D. Seno

12 hours

NTC7 Ground Floor

3.4 Reviews printed permit

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves permit

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims permit at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed permit to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: ISSUANCE OF CUSTOMER PREMISES EQUIPMENT (CPE) SUPPLIER ACCREDITATION CERTIFICATE (NEW/RENEWAL/MODIFICATION)

CLIENTS: PRIVATE COMPANIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

NEW 1. Duly accomplished Application for Customer Premises Equipment (CPE)

Supplier Accreditation 2. Copy of Securities and Exchange Commission (SEC) / Department of Trade

and Industry (DTI) Registration and Business Permit 3. Proof of paid up capitalization (minimum of PHP 250,000) duly certified by the

Treasurer of the Corporation or by the partners in a partnership or by the owner in a sole proprietorship

4. Copy of valid distributorship or representation agreement on products to be sold 5. Proof that the CPE to be sold is duly type approved 6. Contract or Certificate of employment on one (1) duly licensed Professional

Electronics Engineer (PECE) and two (2) qualified Radio Communications Technician and/or Electronics Technician (ECT) employed by the firm on a full-time basis.

7. Stock of spare parts sufficient for at least two (2) years or in accordance with the CPE manufacturer’s recommendations

RENEWAL 1. Original copy of CPE Accreditation Certificate 2. Copy of Business Permit 3. Copy of valid distributorship or representation agreement on products to be sold 4. Contract or Certificate of employment on one (1) duly licensed Professional

Electronics Engineer (PECE) and two (2) qualified Radio Communications Technician and/or Electronics Technician (ECT) employed by the firm on a full-time basis.

MODIFICATION 1. Letter of intent 2. Original copy of CPE Accreditation Certificate 3. For equipment not previously indicated in the CPE Accreditation

a. Copy of Type Approval Certificates of the CPEs to be sold 4. For change of address

a. Copy of Business or Mayor’s Permit SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM)

Page 124: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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FEES: Based on NTC Memorandum Circular No. 19-12-2000, 08-08-2004A

PARTICULARS

AMOUNT (in PHP)

Non-Mobile Phones Mobile Phones

New Renewal New Renewal

Filing Fee (/application) 180 - 500 -

Accreditation Fee (/year) 1,200 1,200 2,500 2,500

Inspection Fee (/year) 720 720 1,500 1,500

Modification Fee (/certificate) - 120 - 120

Documentary Stamp tax (/document) 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

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3.3 Evaluates the application; encodes and prints the certificate

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: ISSUANCE OF MOBILE PHONE DEALER PERMIT (MPDP) (NEW/RENEWAL/MODIFICATION)

CLIENTS: PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

NEW 1. Duly accomplished Application Form (APPL-10) 2. Copy of Securities and Exchange Commission (SEC) / Department of Trade

and Industry (DTI) Registration and valid Business Permit 3. Copy of dealership agreement from Mobile Phone Distributor/Supplier duly

accredited by the NTC 4. List of stocks of spare parts and accessories sufficient enough to cover the

warranty of mobile phone units for at least six(6) months, or in accordance with dealership agreement with the NTC accredited supplier/distributor

5. Proof of paid up capitalization(minimum of P100,000) duly certified by the Treasurer of the Corporation or by the partners in a partnership or by the owner in a sole proprietorship

6. Latest Sales/Stock Report RENEWAL 1. Duly accomplished Application Form (APPL-10) 2. Copy of valid Business/Mayor's Permit 3. Original Copy of Permit 4. Latest Sales/Stock Report MODIFICATION 1. Letter of intent 2. Original Copy of Permit 3. For change of company name

a. Copy of SEC or DTI Registration indicating change of company name 4. For change of address

a. Copy of updated Business or Mayor’s Permit SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000, 08-08-2004A Refer to the next page

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PARTICULARS

AMOUNT (in PHP)

MPDP Main MPD Branch

New Renewal New Renewal

Filing Fee (/permit) 500 - 500 -

Permit Fee (/year) 2,500 2,500 1,500 1,500

Inspection Fee (/year) 1,500 1,500 1,500 1,500

Modification Fee (/permit) - 120 - 120

Documentary Stamp Tax (/document) 30 30 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

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Receives Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the permit

Ma. Myrna C. Cagasan

12 hours

3.4 Reviews printed permit

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves permit

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims permit at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed permit to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: ISSUANCE OF MOBILE PHONE RETAILER/ RESELLERS PERMIT (MPRRP) (NEW/RENEWAL/MODIFICATION)

CLIENTS: PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

NEW 1. Duly accomplished Application Form (APPL-10) 2. Copy of Securities and Exchange Commission (SEC) / Department of Trade

and Industry (DTI) Registration and valid Business/Mayor's Permit 3. Copy of dealership agreement from Mobile Phone Distributor/Supplier duly

accredited by the NTC 4. List of stocks of spare parts and accessories sufficient enough to cover the

warranty of mobile phone units for at least six(6) months, or in accordance with dealership agreement with the NTC accredited supplier/distributor

5. Proof of paid up capitalization(minimum of P50,000) duly certified by the Treasurer of the Corporation or by the partners in a partnership or by the owner in a sole proprietorship

6. Latest Sales/Stock Report RENEWAL 1. Duly accomplished Application Form (APPL-10) 2. Copy of valid Business/Mayor's Permit 3. Original Copy of Permit 4. Latest Sales/Stock Report MODIFICATION 1. Letter of intent 2. Original Copy of Permit 3. For change of company name

a. Copy of SEC or DTI Registration indicating change of company name 4. For change of address

a. Copy of updated Business or Mayor’s Permit

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative. 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000, 08-08-2004A Refer to the next page

Page 130: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PARTICULARS

AMOUNT (in PHP)

New Renewal

Filing Fee (/permit) 500 -

Permit Fee (/year) 1,500 1,500

Inspection Fee (/year) 1,500 1,500

Modification Fee (/permit) - 120

Documentary Stamp Tax (/document) 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the permit

Ma. Myrna C. Cagasan

12 hours

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3.4 Reviews printed permit

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves permit

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims permit at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed permit to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 132: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF MOBILE PHONE SERVICE CENTER PERMIT (MPSCP) (NEW/RENEWAL/MODIFICATION)

CLIENTS: PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

NEW 1. Duly accomplished Application Form (APPL-10) 2. Copy of Securities and Exchange Commission (SEC) / Department of Trade

and Industry (DTI) Registration and valid Business/Mayor's Permit 3. Certificate of employment of qualified electronic technician who has completed

a formal training course in the repair, servicing and maintenance of mobile phone

4. List of Service test equipment and measuring instruments RENEWAL 1. Duly accomplished Application Form (APPL-10) 2. Copy of valid Business/Mayor's Permit 3. Original Copy of Permit 4. Certificate of employment of qualified electronic technician who has completed

a formal training course in the repair, servicing and maintenance of mobile phone

5. List of Service test equipment and measuring instruments MODIFICATION 1. Letter of intent 2. Original Copy of Permit 3. For change of company name

a. Copy of SEC or DTI Registration indicating change of company name 4. For change of address

a. Copy of updated Business or Mayor’s Permit

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000, 07-08-2004 Refer to the next page

Page 133: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PARTICULARS

AMOUNT (in PHP)

New Renewal

Filing Fee (/permit) 180 -

Permit Fee (/year) 1,200 1,200

Inspection Fee (/year) 720 720

Modification Fee (/permit) - 120

Documentary Stamp Tax (/document) 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

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3.3 Evaluates the application; encodes and prints the permit

Ma. Myrna C. Cagasan

12 hours

3.4 Reviews printed permit

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves permit

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims permit at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed permit to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 135: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF REGISTRATION FOR RADIO FREQUENCY IDENTIFICATION (RFID) EQUIPMENT

CLIENTS: ACCREDITED RADIO DEALERS/

MANUFACTURERS/ GOVERNMENT/ PRIVATE ENTITIES AND INDIVIDUALS

TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

FOR DEALERS: 1. Duly accomplished Application Form (APPL-12) 2. Copy of NTC Dealer’s or Manufacturer’s Permit 3. For Imported Equipment:

a. Copy of NTC Permit to Import or Release Clearance b. Copy of Commercial Invoice c. Copy of Bureau of Customs Release Clearance and Entry Declaration

4. For Equipment Locally Manufactured: a. Sales and Stocks Report

FOR NON-DEALERS: 1. Letter of Intent 2. Duly accomplished Application Form (APPL-12) 3. Copy of NTC Permit to Import or Release Clearance 4. Copy of Commercial Invoice 5. Copy of Bureau of Customs Release Clearance and Entry Declaration

SUPPORTING DOCUMENTS: 1. Electronic copy of list of equipment (must include Make/Type/Model and Serial

Numbers) 2. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 03-08-2006

PARTICULARS

AMOUNT (in PHP)

HIGH POWER LOW POWER

Application Fee (/invoice) 180 180

Registration Fee (/unit) High Power Reader Low Power Reader

300

100

Documentary Stamp Tax (/document) 30 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

Refer to the next page

Page 136: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and

returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the certificate

Charewin M. Baraba

12 hours

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: ISSUANCE OF REGISTRATION FOR SHORT RANGE DEVICE (SRD)

CLIENTS: ACCREDITED RADIO DEALERS/

MANUFACTURERS/ GOVERNMENT/ PRIVATE ENTITIES AND INDIVIDUAL

TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

FOR DEALERS 1. Duly accomplished Application Form (APPL-12) 2. Copy of NTC Dealer’s or Manufacturer’s Permit 3. For Imported Equipment:

a. Copy of NTC Permit to Import or Release Clearance b. Copy of Commercial Invoice c. Copy of Bureau of Customs Release Clearance and Import Entry

Declaration 4. For Equipment Locally Manufactured:

a. Sales and Stocks Report FOR NON-DEALERS 1. Duly accomplished Application Form (APPL-12) 2. Letter of Intent 3. Copy of NTC Permit to Import or Release Clearance 4. Copy of Commercial Invoice 5. Copy of Bureau of Customs Release Clearance and Import Entry Declaration

SUPPORTING DOCUMENTS: 1. Electronic copy of list of equipment (must include Make/Type/Model and Serial

Numbers) 2. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 03-05-2007

PARTICULARS AMOUNT (in PHP)

Application Fee (/invoice) 180

Registration Fee (/unit) 50

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 138: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the certificate

Charewin M. Baraba

12 hours

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: ISSUANCE OF REGISTRATION FOR WIRELESS DATA NETWORK (INDOOR EQUIPMENT)

CLIENTS: ACCREDITED RADIO DEALERS/

MANUFACTURERS/ GOVERNMENT/ PRIVATE ENTITIES AND INDIVIDUALS

TYPE OF TRANSACTION: SIMPLE REQUIREMENTS:

FOR DEALERS: 1. Duly accomplished Application Form (APPL-12) 2. Copy of NTC Dealer’s or Manufacturer’s Permit 3. For Imported Equipment:

a. Copy of NTC Permit to Import or Release Clearance b. Copy of Commercial Invoice c. Copy of Bureau of Customs Release Clearance and Import Entry Declaration

4. For Equipment Locally Manufactured: a. Sales and Stocks Report

FOR NON-DEALERS: 1. Duly accomplished Application Form (APPL-12) 2. Copy of NTC Permit to Import or Release Clearance 3. Copy of Commercial Invoice 4. Copy of Bureau of Customs Release Clearance and Import Entry Declaration

SUPPORTING DOCUMENTS: 1. Electronic copy of list of equipment (must include Make/Type/Model and Serial

Numbers) 2. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 09-09-2003

PARTICULARS AMOUNT (in PHP)

Application Fee (/invoice) 180

Registration Fee (/unit) 50

Documentary Stamp tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 140: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application: • If complete:

issues Statement of Account (SOA)

• If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the certificate

Charewin M. Baraba

12 hours

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: ISSUANCE OF TVRO REGISTRATION CERTIFICATE

CLIENTS: CABLE TV OPERATORS / PRIVATE AND

GOVERNMENT ENTITIES TYPE OF TRANSACTION: COMPLEX REQUIREMENTS: 1. Duly accomplished Application for Registration (APPL-07) 2. List of all LNB Equipment and Specification and other Head-end equipment signed

and sealed by PECE. 3. Written authorization from the pay program originator/s or network sending the pay

program via satellite must be attached together with this application SUPPORTING DOCUMENT: 1. Legal Clearance if required 2. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Filing Fee (/head-end) 6,500

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

Page 142: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the certificate

Mitchel Mari D. Seno

36 hours

NTC7 Ground Floor

3.4 Reviews printed certificate

The same as indicated in steps 1.1 & 1.2

12 hours

NTC7 Ground Floor

3.5 Approves/Disapproves certificate

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and certificate at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed certificate to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours (7 Working Days)

Page 143: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF TVRO LICENSE (NEW)

CLIENTS: CATV SYSTEM ENTITIES (PRIVATE AND GOVERNMENT)

TYPE OF TRANSACTION: HIGHLY TECHNICAL REQUIREMENTS:

1. Duly accomplished Application for Station License (APPL-07) 2. Original copy of Engineering Plans signed and sealed by a Professional Electronics

Engineer (PECE), to wit: a. Plan 1 A map of appropriate scale 1:150,000 is preferred, showing the location

of the TVRO station placed at the center of the map b. Plan 2 Properly labelled Block Diagram of the proposed TVRO system c. Plan 3 Antenna System with Technical Specifications

3. List of all LNB Equipment and Technical Specifications, and other Head-End equipment signed and sealed by a Professional Electronics Engineer (PECE)

4. Sworn Statement of Employment of the supervising Electronics Engineer (attached valid copy of license)

5. Sworn Statement of Employment of Technician (attached valid copy of certificate) 6. Written authorization from the pay program originator/s or network sending the pay

program via satellite

SUPPORTING DOCUMENT: 1. Legal Clearance, if necessary 2. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 3. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

License Fee (/year) 2,600

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

Refer to the next page

Page 144: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

2 hours

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA) for the

Filing Fee

• If incomplete: issues Notice of

Deficiency (NOD) and

returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

10 mins

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application and endorses to Radio Spectrum and

Mitchel Mari D. Seno

2 hours

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Planning Division (RSPD) for issuance of Frequency Assignment Sheet (FAS) for non-decentralized frequencies

3.4 Issuance of Frequency Assignment Sheet

104 hours

3.5 Encodes and prints the permit

Mitchel Mari D. Seno

47 hours

3.6 Reviews printed permit The same as indicated in steps 1.1 & 1.2

2 hours

3.7 Approves/Disapproves the permit

Dir. Jesus M. Laureno Bobby N. Bautista

2 hours

3.8 Issues Statement of Account (SOA) for the

Permit Fee and Documentary Stamp Tax.

The same as indicated in steps 1.1 & 1.2

30 mins.

PAYMENT STAGE

4.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

4.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins

Cashier Unit, NTC7 Ground Floor

4.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins

RELEASING STAGE

5.0 Presents Acknowledgement Receipt and claims permit at the Releasing Area

NTC7 Ground Floor

5.1 Releases printed permit to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 160 Hours (20 working days)

Page 146: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF TVRO LICENSE (RENEWAL) CLIENTS: CABLE TV OPERATORS (PRIVATE AND

GOVERNMENT) TYPE OF TRANSACTION: COMPLEX REQUIREMENTS: 1. Duly accomplished Application Form (APPL-07) 2. Original copy of TVRO license 3. List of all LNB Equipment and Technical Specifications, and other Head-End

equipment signed and sealed by a Professional Electronics Engineer (PECE) 4. Sworn Statement of Employment of the supervising Electronics Engineer (attached

valid copy of license) 5. Sworn Statement of Employment of Technician (attached valid copy of certificate) SUPPORTING DOCUMENT: 1. Legal Clearance if required 2. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

License Fee (/year) 2,600

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 147: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

36 hours

Page 148: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

12 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours (7 Working Days)

Page 149: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF CATV LICENSE (NEW)

CLIENTS: CABLE TV OPERATORS / PRIVATE AND GOVERNMENT ENTITIES

TYPE OF TRANSACTION: COMPLEX

REQUIREMENTS:

1. Duly accomplished Application for Station License (APPL-07) 2. List of Combiner / Satellite Receivers and Modulators signed by the Responsible

Person 3. Sworn Statement of Employment of technician (1PHN) (attached valid copy of

Radio Operator Certificate). 4. Sworn Statement of Employment of the supervising ECE/PECE (attached valid

copy ECE/PECE license). 5. Engineering Plans signed and sealed by a PECE. 6. (CATV) List of Programs Offered - Channel, Program, and Signal Source. SUPPORTING DOCUMENT: 1. Legal Clearance if required. 2. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Filing Fee (/station) 400

Construction Fee (/station) 1,140

License Fee (/year) 3,600

Inspection Fee (/year) 720

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 150: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application: • If complete:

issues Statement of Account (SOA)

• If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

36 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

12 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours (7 working days)

Page 151: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF CATV LICENSE (RENEWAL)

CLIENTS: CABLE TV OPERATORS / PRIVATE AND GOVERNMENT ENTITIES

TYPE OF TRANSACTION: COMPLEX

REQUIREMENTS:

1. Duly accomplished Application Form (APPL-07) 2. Original copy of CATV license 3. List of Combiner / Satellite Receivers and Modulators signed by the Responsible

Person 4. Sworn Statement of Employment of technician (1PHN) (attached valid copy of

Radio Operator Certificate). 5. Sworn Statement of Employment of the supervising ECE/PECE (attached valid

copy ECE/PECE license).

SUPPORTING DOCUMENT: 1. Legal Clearance if required 2. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 3. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office.

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Filing Fee (/station) 400

License Fee (/year) 3,600

Inspection Fee (/year) 720

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 152: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP

CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

36 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

12 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours (7 Working Days)

Page 153: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF PERMIT TO PURCHASE FOR VERY SMALL APERTURE SATELLITE (VSAT)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: HIGHLY TECHNICAL REQUIREMENTS:

PERMIT TO PURCHASE 1. Duly accomplished Application for Authority to Install and Operate New Radio

Communication Stations 2. Duly accomplished Application Form for Permit to Purchase/Possess (APPL-01) 3. Original Engineering Plans signed and sealed by a duly licensed Professional

Electronics Engineer (PECE) , to wit: a. Network Diagram with site names of all stations within the authorized

coverage area b. Map showing exact location (Region, Province, City/Municipality, Barangay)

with Geographical Coordinates (Longitude, Latitude in Degrees, Minutes, Seconds of all stations)

c. Antenna System Plan (Type, Gain, Radiation Pattern, etc.) SUPPORTING DOCUMENTS: 1. Copy of brochures/technical specifications of equipment, if available 2. For VSAT

a. Updated copy of Transponder Lease Agreement (TLA) with any Philippine b. Foreign Satellite Operator and Certification of assigned transponder/s and

respective frequency/ies and bandwidth SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

FB M P

Filing Fee (/unit) 180 180 180

Purchase Permit Fee (/unit) 360 360 360

Possess Permit Fee (/unit) 360 360 360

Construction Fee (/station) 1200 1200 --

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 154: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

2 hours

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA) for the

Filing Fee

• If incomplete: issues Notice of

Deficiency (NOD) and

returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

10 mins

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application and endorses to Radio Spectrum and Planning Division (RSPD) for issuance of Frequency Assignment Sheet (FAS) for non-decentralized frequencies

Mitchel Mari D. Seno

2 hours

Page 155: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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3.4 Issuance of Frequency Assignment Sheet

104 hours

NTC7 Ground Floor

3.5 Encodes and prints the permit

Mitchel Mari D. Seno

47 hours

NTC7 Ground Floor

3.6 Reviews printed permit The same as indicated in steps 1.1 & 1.2

2 hours

NTC7 Ground Floor

3.7 Approves/Disapproves the permit

Dir. Jesus M. Laureno Bobby N. Bautista

2 hours

NTC7 Ground Floor

3.8 Issues Statement of Account (SOA) for the

Permit Fee and Documentary Stamp Tax.

The same as indicated in steps 1.1 & 1.2

30 mins.

PAYMENT STAGE

4.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

4.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins

Cashier Unit, NTC7 Ground Floor

4.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins

RELEASING STAGE

5.0 Presents Acknowledgement Receipt and claims permit at the Releasing Area

NTC7 Ground Floor

5.1 Releases printed permit to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 160 Hours (20 working days)

Page 156: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF VERY SMALL APERTURE

SATELLITE (VSAT) PERMITS AND LICENSES (NEW)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application for Permit to Construct (APPL-02) & Application for

Radio Station License (APPL-03) 2. Copy of Official Receipt/Sales Invoice 3. Original copy of Permit to Purchase 4. Sworn Statement of Employment of technician (1PHN) (attached valid copy of

Radio Operator Certificate). 5. Sworn Statement of Employment of the supervising ECE/PECE (attached valid

copy ECE/PECE license). SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative. 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

FB M P

Construction Fee (/station) 1200 1200 --

License Fee (/year) 2,000 1,440 1,440

Inspection Fee (/year) 1,200 1,200 1,200

*Spectrum User Fee (SUF) (Except Receive Only)

Metro Manila 5 5 5

Highly Urbanized Cities 2.50 2.50 2.50

All other Areas 1.75 1.75 1.75

*SUF = Rate x Bandwidth (in kHz) x No. of Stations

Government Entities are Exempted from SUF

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application: • If complete:

issues Statement of Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2 Formentera, Jr.

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 158: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF VERY SMALL APERTURE SATELLITE (VSAT) PERMITS AND LICENSES (RENEWAL)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application for Radio Station License (APPL-03) 2. Copy of license/s to be renewed 3. Sworn Statement of Employment of technician (1PHN) (attached valid copy of

Radio Operator Certificate). 4. Sworn Statement of Employment of the supervising ECE/PECE (attached valid

copy ECE/PECE license). SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative. 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS

AMOUNT (in PHP)

FB M P

License Fee (/year) 2,000 1,440 1,440

Inspection Fee (/year) 1,200 1,200 1,200

*Spectrum User Fee (SUF) (Except Receive Only)

Metro Manila 5 5 5

Highly Urbanized Cities 2.50 2.50 2.50

All other Areas 1.75 1.75 1.75

*SUF = Rate x Bandwidth (in kHz) x No. of Stations

Government Entities are Exempted from SUF

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

Page 159: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.2 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA) • If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 160: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF PAGING (IN-HOUSE), LOW POWER DEVICES SERVICE & OTHER SPECIAL SERVICES PERMITS AND LICENSES (NEW)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: COMPLEX REQUIREMENTS:

PERMIT TO PURCHASE 1. Duly accomplished Application for Authority to install and Operate New Radio

Communication Stations 2. Duly accomplished Application Form for Permit to Purchase/Possess (APPL-01) 3. Copy of NTC Certificate of Type Acceptance of Equipment 4. Copy of Brochures/Technical Specifications of Equipment

NEW 1. Duly accomplished Application for Permit to Construct (APPL-02) & Application

for Radio Station License (APPL-03) 2. Copy of Official Receipt/Sales Invoice 3. Original copy of Permit to Purchase 4. Authenticated Copy of the Valid First Class Radio Telephone Operator

Certificate with Certificate of Employment / Supervising ECE/PECE

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM)

FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Filing Fee (/unit) 180

Permit to Purchase (/unit) 96

Permit to Possess (/unit) 60

Construction Fee (/unit) 480

License Fee (/unit) 720

Inspection Fee (/unit) 720

*Spectrum User Fee (SUF)

Metro Manila 20

Highly Urbanized Cities 10

All other Areas 5

*SUF = Rate x Bandwidth (in kHz) x No. of Stations Government Entities are Exempted from SUF

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

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STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

36 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

12 hours

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3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 56 Hours

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GOVERNMENT SERVICE: ISSUANCE OF PAGING (IN-HOUSE), LOW POWER DEVICES SERVICE & OTHER SPECIAL SERVICES PERMITS AND LICENSES (RENEWAL)

CLIENTS: GOVERNMENT AND PRIVATE ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application for Radio Station License (APPL-03) 2. Copy of license/s to be renewed 3. Authenticated Copy of the Valid First Class Radio Telephone Operator Certificate

with Certificate of Employment / Supervising ECE/PECE SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative 2. Any permit/license/certificate submitted by the applicant shall be verified by the

Receiving Office. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM)

FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

License Fee (/unit) 720

Inspection Fee (/unit) 720

*Spectrum User Fee (SUF)

Metro Manila 20

Highly Urbanized Cities 10

All other Areas 5

*SUF = Rate x Bandwidth (in kHz) x No. of Stations Government Entities are Exempted from SUF

PROCEDURE ON HOW TO AVAIL THE SERVICE: Refer to the next page

STEP CLIENT STEP LOCATION OFFICE

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ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7 Ground Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

Mary Antonette T. Lacustales

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

3.3 Evaluates the application; encodes and prints the license

Mitchel Mari D. Seno

12 hours

3.4 Reviews printed license

The same as indicated in steps 1.1 & 1.2

4 hours

3.5 Approves/Disapproves license

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims license at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed license to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: AUTHENTICATION OF PERMITS, LICENSES AND CERTIFICATES ISSUED BY THIS OFFICE

TYPE OF TRANSACTION: SIMPLE CLIENT: ALL COMPANIES, ENTITIES AND INDIVIDALS

WITH PERMITS, LICENCES AND/OR CERTIFICATES ISSUED BY THIS OFFICE.

REQUIREMENTS: 1. Original copy of Permit, License or Certificate to be authenticated. 2. Request for Authentication Form. SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid

ID of authorized representative SCHEDULE OF ACTIVITY OF SERVICE: Monday- Friday (7:00 AM - 6:00 PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

First Copy Succeeding Copies

Radio Operator Certificate(/copy) 6 2.50

All Permits and Licenses (/copy) 24 6

Documentary Stamp Tax (/document) 30 -

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Licensing Unit, 2nd Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

PAYMENT STAGE

2.0 Pays the prescribed fees

NTC7 2nd Floor/Ground Floor

2.1 Issues Order of

Payment

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

Cashier Unit, NTC7

2.2 Receives payment, issues Official Receipt and indicates proof of

Mary Antonette T. Lacustales

10 mins.

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Ground Floor

payment on documents

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

Charewin M. Baraba

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

NTC7 Ground Floor

3.3 Evaluates the application; encodes and prints the authenticated copies of permits/licenses/ certificates

Catrina Abella

12 hours

NTC7 Ground Floor

3.4 Reviews printed authenticated copies of permits/licenses/ certificates

The same as indicated in steps 1.1 & 1.2

4 hours

NTC7 Ground Floor

3.5 Approves/Disapproves authenticated copies of permits/licenses/ certificates

Dir. Jesus M. Laureno Bobby N. Bautista

4 hours

4.0 Presents Acknowledgement Receipt and claims authenticated copies of permits/licenses/ certificates

at the Releasing Area

NTC7 Ground Floor

4.1 Releases printed authenticated copies of permits/licenses/ certificates to the Client

Evelyn D. Miguel

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: ISSUANCE OF PERMITS FOR IMPORTATION OF

CUSTOMER PREMISES EQUIPMENT (CPE) THROUGH THE PHILIPPINE NATIONAL SINGLE WINDOW (PNSW)

CLIENTS: ACCREDITED RADIO DEALERS/

MANUFACTURERS/ GOVERNMENT/ PRIVATE ENTITIES AND INDIVIDUALS

TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Copy of Proforma Invoice 2. Copy of Permit to Purchase (for Individuals/Corporation) SCHEDULE OF ACTIVITY OF SERVICE: Monday- Friday (7:00 AM - 6:00 PM) FEES: Based on NTC Memorandum Circular No. 19-12-2000

PARTICULARS AMOUNT (in PHP)

Import Permit Fee (/invoice) 240

Certificate Of Exemption (/invoice) 120

Release Clearance - for 2 units and below (/invoice) 240

Release Clearance - for 3 units and up (/unit) 85

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION OFFICE

ACTION/ACTIVITY

RESPONSIBLE PERSON

PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits Application Form online thru National Single Window (NSW) with required documents

Receives the application and Notice of Deficiency (NOD)

NSW Online 1.1 Accepts application for preliminary assessment

30 mins.

1.2 Assesses application:

• If complete: issues Order of

Payment (OP)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

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PAYMENT STAGE

2.0 Pays the prescribed fees

Accredited Banks of PNSW

2.1 Confirms acceptance of payment made thru accredited banks of PNSW

10 mins.

PROCESSING STAGE

3.0

Licensing Unit,

2nd floor

3.1 After payment (online), processes the application for Permit to Import/ Certificate of Exemption/Release Clearance via National Single Window (NSW)

18 hours

3.2 Approval/Disapproval by Authorizer 1

2 hours

3.3 Approval/Disapproval by Authorizer 2

2 hours

Office of Deputy Commissioner,

3rd floor,

NTC-Main Office

3.4 Approval/Disapproval by Authorizer 3

2 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

NOTE: Approved Permit to Import/Certificate of Exemption is available at NSW Portal and may be printed by the Client at their convenience.

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GOVERNMENT SERVICE: HANDLING OF COMPLAINT ON SERVICES PROVIDED BY PUBLIC TELECOMMUNICATION ENTITIES (PTE’S) CATV COMPANIES AND OTHER SERVICE PROVIDER REGULATED BY THE COMMISSION FOR WALK-IN

CLIENTS: GENERAL PUBLIC TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Application Form for Complaint 2. Photocopy of Two (2) valid ID’s with picture (for students: Valid School ID) 3. Copy of Proof of Complaint (e.g. Billing Statement, Contract etc.)

SUPPORTING DOCUMENTS: 1. For representative(s): Authorization letter duly signed by the Applicant and valid

ID of authorized representative

2. The Receiving Office shall verify all permits, licenses and certificates submitted by the applicant.

SCHEDULE OF ACTIVITY OF SERVICE: Monday- Friday (7:00 AM - 6:00 PM) PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts request for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PROCESSING STAGE

2.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

2.1 Receives application with complete requirements, other supporting documents

Catrina Abella

30 mins

Receives Acknowledgement Receipt

2.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

2.3 Endorse to CWPD -

Central Office Catrina Abella

23.5 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: HANDLING OF COMPLAINT ON TEXT MESSAGE (TEXT SPAM, TEXT SCAM, ILLEGAL/OBSCENE TEXT MESSAGE, THREATS AND OTHER RELATED ITEMS). FOR WALK-IN

CLIENTS: GENERAL PUBLIC

TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished Complaint Sheet 2. Copy of valid Government issued ID (for students: School ID) 3. Copy of duly notarized Affidavit of Complaint

SUPPORTING DOCUMENTS: 1. Police Report

2. Birth Certificate

3. For representative(s): Authorization letter duly signed by the Applicant and valid ID

of authorized representative

SCHEDULE OF ACTIVITY OF SERVICE: Monday- Friday (7:00 AM - 6:00 PM) PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits request

Receives the request and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts request for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

30 mins.

1.2 If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PROCESSING STAGE

2.0 Returns to the Receiving Area for official submission of the application

NTC7 Ground Floor

2.1 Receives request with complete requirements, other supporting documents

Catrina Abella

45 mins.

Receives Acknowledgement Receipt

2.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

2.3 Endorse application to CWPD-Central Office

Catrina Abella

23.25 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: HANDLING OF REQUEST FOR BLOCKING ON LOST/STOLEN MOBILE PHONE UNIT/S AND SIM CARD/S FOR WALK-IN

CLIENTS: GENERAL PUBLIC TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Any of the following proof of ownership:

a. Official Receipt of unit (mobile phone) b. Box of the unit with IMEI (International Mobile Equipment Identity)

2. Photocopy of two (2) valid ID’s with picture (for students: valid school ID)

SUPPORTING DOCUMENTS: 1. Duly notarized Affidavit of Loss 2. Police Report 3. Birth Certificate 4. For representative(s): Authorization letter duly signed by the Applicant and valid

ID of authorized representative

SCHEDULE OF ACTIVITY OF SERVICE: Monday- Friday (7:00 AM - 6:00 PM) PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

NTC7 Ground Floor

1.1 Accepts request for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

20 mins.

1.2 If incomplete:

issues Notice of Deficiency (NOD) and returns the application

PROCESSING STAGE

2.0 Consumer information verification / interview

NTC7 Ground Floor

2.1 Receives application

with complete

requirements, other

supporting documents

Catrina Abella

45 mins.

Receives Acknowledgement Receipt

2.2 Assigns Unique

Identification Number (UIN) and issues Acknowledgement Receipt

2.3 Endorse application to CWPD - Central Office

Catrina Abella

23.25 hours

Total Processing Time (Maximum): 24 Hours (3 Working Days)

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GOVERNMENT SERVICE: ISSUANCE OF CERTIFICATE OF REGISTRATION AS A VALUE ADDED SERVICE (VAS) PROVIDER

CLIENTS: REGISTERED BUSINESS ENTITIES TYPE OF TRANSACTION: COMPLEX REQUIREMENTS:

NEW 1. Duly accomplished Application Form for VAS Registration 2. Description of each of the value added services intended to be offered 3. List of Equipment and Materials to be used for the system, including equipment

to be installed, if any 4. Functional Block Diagram, system configuration and a brief description of the

proposed system 5. Copy of valid agreement for the use of local distribution networks for access to

consumers/subscribers and valid agreements for the use of national and international transmission networks

6. Copy of Securities and Exchange Commission (SEC) Registration (Articles of Incorporation and By-Laws) or Department of Trade and Industry (DTI) Registration showing that the entity is at least sixty percent (60%) owned by Filipino citizens

7. Latest Audited Financial Statement (or capitalization for the proposed project, for newly established entities)

8. Schedule of Service Rates

RENEWAL 1. Duly accomplished Application Form for VAS Registration 2. Updated valid agreements with Public Telecommunications Entities (PTE’s) for

the use of the local distribution and national and international networks 3. Copy of Certificate of Registration

MODIFICATION 1. Duly accomplished Application Form for VAS Registration 2. Original copy of Certificate of Registration 3. Description of each of the value added services intended to be offered 4. List of Equipment and Materials to be used for the system, including equipment

to be installed, if any 5. Functional Block Diagram, system configuration and a brief description of the

proposed system 6. Original copy of Certificate of Registration

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) FEES: Memorandum Circular No. 02-05-2008 Refer to the next page

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PARTICULARS AMOUNT (in PHP)

Filing Fee (/application) 300

Registration Fee (/year)

for the first 5 services registered 6,000

for each additional service registered 1,000

Modification Fee (/certificate) 180

Documentary Stamp Tax (/document) 30

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PRE-ASSESSMENT STAGE

1.0 Submits application

Receives the application and Notice of Deficiency (NOD)

Licensing Unit, 2nd Floor

1.1 Accepts application for preliminary assessment

Peralta, B.L/ Rocamora, D.C./ Gumalo, F.A. Jr/ Ignacio, R.B./ Seno, MM/ Juntar, JE./ Formentera, RG Jr./ Reginio, RC.

60 mins.

1.2 Assesses application:

• If complete: issues Statement of

Account (SOA)

• If incomplete: issues Notice of

Deficiency (NOD) and returns the application

PAYMENT STAGE

2.0 Pays the prescribed fees

Accounting Unit, 2nd Floor

2.1 Issues Order of

Payment

10 mins.

Cashier Unit, 2nd Floor

2.2 Receives payment, issues Official Receipt and indicates proof of payment on documents

10 mins.

PROCESSING STAGE

3.0 Returns to the Receiving Area for official submission of the application

Receiving Area, 2nd Floor

3.1 Receives application with complete requirements, other supporting documents and proof of payment

2 hours

Receives Acknowledgement Receipt

3.2 Assigns Unique Identification Number (UIN) and issues Acknowledgement Receipt

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3.3 Evaluates the application; encodes and prints the certificate

36 hours

3.4 Reviews printed certificate

12 hours

3.5 Approves/Disapproves certificate

4 hours

4.0 Presents Acknowledgement Receipt and claims certificate at the Releasing Area

Releasing Area, 2nd Floor

4.1 Releases printed certificate to the Client

2 hours

Total Processing Time (Maximum): 56 Hours (7 working days)

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GOVERNMENT SERVICE: ISSUANCE OF ORDER OF PAYMENT CLIENTS: PRIVATE AND PUBLIC ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly approved Statement of Account (SOA) from Servicing Unit SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE STEP

ACTION/ ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

1.0 Presents duly approved SOA

NTC7 2nd Floor/Ground Floor

1.1 Accepts SOA for preliminary assessment

If SOA is presented after validity, mark the statement with “ACCEPTED AFTER VALIDITY”

Bautista, C/ Toroy, J/ Bobilles, P/ Miguel, E

10 mins.

1.2 Issues the OP

1.3 Forwards the OP to the Cashier Unit

Total Processing Time (Maximum): 10 Minutes

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GOVERNMENT SERVICE: ISSUANCE OF OFFICIAL RECEIPT FOR PAYMENT OF VARIOUS FEES AND CHARGES

FOR SERVICES APPLIED CLIENTS: PRIVATE AND PUBLIC ENTITIES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Three (3) copies of duly signed Order of Payment (OP) 2. Three (3) copies of duly approved Statement of Account (SOA) 3. Application/Documents 4. Legal Tender in Cash or Check (e.g.Manager’s/Cashier’s) SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM)

STEP CLIENT STEP LOCATION

OFFICE STEP

ACTION/ ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PAYMENT STAGE

1.0

Presents the Application documents and pays the prescribed fees Submits Application documents with proof of payment to Receiving Unit

Cashier Unit, NTC7 Ground Floor Cashier Unit, NTC7 Ground Floor

Receives Order of Payment (OP) and Statement of Account (SOA) from Accounting Unit Cashier calls Client to present Application Document

1.1 Receives payment and issues Official Receipt

1.2 Indicates proof of payment on application documents

1.3 Returns Application documents with proof of payment and informs Client to proceed to Receiving Unit

Mary Antonette T. Lacustales

Mary Antonette T. Lacustales

10 minutes

Total Processing Time: 10 Minutes

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GOVERNMENT SERVICE: HANDLING OF REQUEST FOR VERIFICATION OF LICENSE/ CERTIFICATE/ PERMIT

CLIENTS: PROCESSING UNITS TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Endorsed Application for verification with a copy of license/certificate/permit

SUPPORTING DOCUMENTS 1. For representative(s): Authorization letter duly signed by the Applicant and valid

ID of authorized representative

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM)

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE STEP

ACTION/ACTIVITY RESPONSIBLE PERSON

PROCESSING TIME

1.0 Submits request

NTC7 Ground

Floor

1.1 Accepts request for verification

If there is no available file, the request is marked “NO AVAILABLE FILE”

Peralta, B.L/

Rocamora, D.C./

Gumalo, F.A. Jr/

Ignacio, R.B./ Seno,

MM/ Juntar, JE./

Formentera, RG Jr./

Reginio, RC.

1 hour

NTC7 Ground

Floor 1.2 Stamps the request

“VERIFIED” and provides a machine copy of the license/permit/certificate marked “CERTIFIED TRUE COPY” extracted from file

Catrina Abella 1 hour

NTC7 Ground

Floor 1.3 Issues the certified true copy

of license/certificate/ permit

Catrina Abella 15 mins.

2.0 Receives the

verified

request

NTC7 Ground

Floor

2.1 Releases the request Catrina Abella 15 mins.

TOTAL MAXIMUM PROCESSING TIME : 2 hours and 30 minutes

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GOVERNMENT SERVICE: ISSUANCE OF OBLIGATION REQUEST AND (NON-FRONTLINE) STATUS (ORS) AND DISBURSEMENT

VOUCHER (DV) CLIENTS: REQUESTING OFFICE TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Two (2) copies duly signed (Box A) Disbursement Voucher (DV) Form 2. Two (2) copies duly signed (Box A) Obligation Request and Status (ORS) 3. Complete Supporting Documents (SD) based on Annex _ “Checklist of

Requirements per Nature of Transaction” SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLINT STEP LOCATION

OFFICE STEP

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

1.0 Submits request Receives the request and Notice of Deficiency (NOD)

NTC7 2nd Floor

1.1 Accepts request for preliminary assessment

If complete: Acknowledges receipt of request in the logbook of Requesting Office

If incomplete: issues Notice of Deficiency (NOD) and returns the request

Pedrita V. Bobilles

30 mins.

NTC7 2nd Floor

1.2 Assigns Serial Number on the ORS and records on RAOD

Corazon M. Edano

1 hour

NTC7 2nd Floor

1.3 Certifies in the ORS that allotment is available and obligated for the purpose/adjustment necessary as indicated

Caroline P. Bautista

3 hours

NTC7 2nd Floor

1.4 Assigns DV Number, records in logbook, and if applicable, computes tax

Janet I. Toroy 3 hours

NTC7 2nd Floor

1.4 Indicates accounting entries

Janet I. Toroy 3 hours

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NTC7 2nd Floor

1.6 Certifies in the DV that a. Cash available, and b. Supporting

documents complete and amount claimed proper

Janet I. Toroy

NTC7 2nd Floor

1.7 Pre-audits DV and supporting documents

Janet I. Toroy 3 hours

NTC7 Ground Floor

1.8 Approves/Disapproves payment

Dir. Jesus M. Laureno

10 hours

1.9 Forwards approved DV(s) to Cashier Unit

If disapproved, return to Accounting Unit

30 mins

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 180: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: ISSUANCE OF CHECK AND LLDAP-ADA TO (NON-FRONTLINE) DISBURSEMENT VOUCHERS FOR PAYMENT OF SERVICES RENDERED TYPE OF TRANSACTION: SIMPLE CLIENTS: ACCOUNTING UNIT REQUIREMENTS: 1. Two (2) copies of duly signed Disbursement Voucher. 2. Supporting Documents

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE STEP

ACTION/ ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

PAYMENT STAGE

1.0

2.0

Submits DVs and supporting documents Issue official receipts and signs the disbursement voucher

Cashier Unit, NTC7 Ground Floor Cashier Unit, NTC7 Ground Floor NTC7 2nd Floor NTC7 Ground Floor Cashier Unit, NTC7 Ground Floor Cashier Unit, NTC7 Ground Floor Cashier Unit, NTC7 Ground Floor

1.1 Receives duly signed Disbursement Vouchers with Supporting Documents

1.2 Issue Checks/ LLDAP ADA

1.3 Signs Checks/

LLDAP ADA 1.4 Signs/Approves

Checks/LLDAP-ADA

1.5 Informs Client/

employees that payment thru check is ready for release and for LLDAP ADA payment is already credited to their account.

2.1 Release check payments/ availablity of LDDAP ADA payments

Mary Antonette T. Lacustales

Mary Antonette T. Lacustales Caroline P. Bautista Dir. Jesus M. Laureno Mary Antonette T. Lacustales Mary Antonette T. Lacustales Mary Antonette T. Lacustales

22 hours 90 mins. 30 mins.

Total Processing Time (Maximum): 24 Hours

Page 181: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

Page 172 of 176

GOVERNMENT SERVICE: REQUEST FOR CLEARANCE FROM MONEY, (NON-FRONTLINE) PROPERTY AND WORK-RELATED

ACCOUNTABILITIES CLIENTS: EMPLOYEES (IN-SERVICE AND SEPARATED) TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished NTC-NCR HR Request Form or Letter Request

SUPPORTING DOCUMENTS: 1. In case of resignation or transfer, Acceptance of Resignation

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE STEP

ACTION/ ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

1.0 Submits duly accomplished Request Form

Receives Acknowledgement Receipt

NTC7 2nd Floor

1.1 Receives request and Issues

Acknowledgement Receipt

1.2 Prepares the

Clearance Form (CSC Form No. 7 s. 2017)

Corazon M. Edano

2 hours

1.3 Checks the status of money, property and work-related accountabilities of the requesting employee, from the following units:

20 hours

NTC7 2nd Floor

Accounting Unit Janet I. Toroy

NTC7 2nd Floor/Ground Floor

Supply and Property Unit

Pedrita V.

Bobilles / Dennis

C. Rocamora

NTC7 2nd Floor/Ground Floor

Human Resource Unit

Corazon M. Edano, Evelyn

D. Miguel

NTC7 Ground Floor

Legal Unit Atty. Allan Felix J. Macaraya Jr.

Office of the Immediate Supervisor

NTC7 2nd Floor

1.4 Reviews the duly accomplished

Caroline P. Bautista

1 hour

Page 182: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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Clearance with status of accountability and the necessary actions/requirements that the employee must satisfy and comply to be cleared

NTC7 Ground Floor

1.5 Issues Clearance with columns for “Cleared” or “Uncleared” ticked.

Dir. Jesus M. Laureno

45 mins.

2.0 Presents Acknowledgement Receipt and claims Clearance Certificate

NTC7 2nd Floor

1.6 Releases the Clearance Certificate

Corazon M. Edano

15 mins

Total Processing Time (Maximum): 24 Hours (Three days)

Page 183: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE: REQUEST FOR COPY OF CERTIFICATE OF (NON-FRONTLINE) EMPLOYMENT WITH OR WITHOUT SALARIES,

BENEFITS AND OTHER REMUNERATIONS; SERVICE RECORD

CLIENTS: IN-SERVICE, RESIGNED, TRANSFERED OR

RETIRED EMPLOYEES; OTHER GOVERNMENT OFFICES TYPE OF TRANSACTION: SIMPLE REQUIREMENTS: 1. Duly accomplished HR Request Form SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM)

PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE STEP

ACTION/ ACTIVITY RESPONSIBLE

PERSON PROCESSING

TIME

1.0 Submits duly accomplished Request Form

Receives Acknowledgement Receipt

NTC7 2nd Floor

1.1 Receives request and Issues

Acknowledgement Receipt

Corazon M. Edano

15 mins

NTC7 2nd Floor

a. Checks employment/ leave record of the requester a. 201 File b. Personal Services

Itemization and Plantilla of Personnel (PSIPOP)

c. Appointment Paper (Original and Promotion)

d. Certificate of Assumption

e. Notice of Salary Adjustment/Step Increment (NOSA/NOSI)

f. Payroll for other benefits and remunerations

Corazon M. Edano

20 hours

For Service Record to include the following: a. Leave w/o Pay

Page 184: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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b. Supspensions c. Date of Separation

NTC7 2nd Floor

b. Reviews the prepared Certificate

Caroline P. Bautista

3 hours

NTC7 Ground Floor

1.4 Issues the requested Certificate

Dir. Jesus M. Laureno

30 mins

2.0 Presents Acknowledgement Receipt and claims the Certificate

NTC7 2nd Floor

1.5 Releases the requested Certificate

Corazon M. Edano

15 mins

Total Processing Time (Maximum): 24 Hours (3 Working Days)

Page 185: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

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GOVERNMENT SERVICE : HANDLING OF REQUEST FOR THE ISSUANCE OF NON-FRONTLINE ACCOUNTABLE FORMS AND COMMON USE SUPPLIES AND MATERIALS EMPLOYEES: BRANCH AND REGIONAL OFFICES TYPES OF TRANSACTION: SIMPLE REQUIREMENTS : 1. Four (4) copies of duly signed Requisition and Issue Slip (RIS)

SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (7:00AM to 6:00PM) PROCEDURE ON HOW TO AVAIL THE SERVICE:

STEP CLIENT STEP LOCATION

OFFICE STEP

ACTION/ACTIVITY RESPONSIBLE

PERSON PROCESSING TIME

1.0 Submits Requisition and Issue Slip (RIS) Receives the RIS form with information of the deficiencies Receives the RIS form with information on non-availability Receives requested items

GSD, 2nd Floor

1.1 Receives Requisition and Issue Slip (RIS) If incomplete, returns the

RIS form

1.2 Checks the availability of

requested accountable forms or common use supplies and materials If available, Approves

Requisition and Issue Slip (RIS)

If not available, returns the Requisition and Issue Slip (RIS) with information on the availability of the requested forms

Danilo O. Ligson Solita S. Abon Ramon P. Rodulfo Susan Casilang

1 hour 2 hours

1.3 Prepares the requested accountable forms or common use supplies and materials

1.4 Releases the requested accountable forms or common use supplies and materials

Danilo O. Ligson Solita S. Abon

20 hours

1 hour

For Regional Offices,

accountable forms will be shipped through courier

For Central Office and NCR, accountable forms will be delivered on-site

Danilo Ligson Solita S. Abon

Total Processing Time (Maximum): 24 hours (3 working days)

Page 186: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

A-1

ANNEX A

ISSUANCE OF A MODIFIED RADIO STATION LICENSE WHICH ALSO SERVES AS A CONSTRUCTION PERMIT

(MEMORANDUM CIRULAR NO. 5-14-88)

TYPE OF TRANSACTION:

A) SIMPLE

Requirements for: Change of vehicle Change of Equipment Application for Construction Permit (APPL-02) ✓

Application for Modification (APPL-04) ✓ ✓

Letter of Intent ✓ ✓

Original Copy Engineering Plans signed and sealed by duly licensed PECE

Copies of the vehicle’s OR/CR ✓

Copy of Sales Invoice purchased from local accredited Radio Dealer or Commercial Invoice and Release Clearance from BOC if purchased from abroad

Original Copy of Radio Station License ✓ ✓

Original Copy Permit Purchase/Possess ✓

For Representative(s): Authorization Letter duly signed by the applicant and valid ID

Page 187: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

A-2

ANNEX A

ISSUANCE OF MODIFIED RADIO STATION LICENSE WHICH ALSO SERVES AS A CONSTRUCTION PERMIT

(MEMORANDUM CIRULAR NO. 5-14-88)

TYPE OF TRANSACTIONS:

B) COMPLEX

Requirements for:

Change of location of any land station in

urban areas, and in non-urban

areas beyond 500 –meter radius from location

Change of Radio frequency

Change of Mode of Transmission

Modification of

Antenna

Increase in the

authorized power output (ERP)

Additional Frequency with additional radio stations

Additional Frequency without additional radio stations

*Change of Points of Communications

and Service Area (not included in the

M.C.)

Application for Construction Permit (APPL-02)

✓ ✓

✓ ✓ ✓ ✓ ✓

Application for Modification (APPL- 04)

✓ ✓ ✓

✓ ✓ ✓ ✓ ✓

Letter of Intent ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Original Copy of Engineering Plans signed and sealed by a duly licenses PECE

✓ ✓

✓ ✓ ✓ ✓ ✓

Original Copy of Radio Station License

✓ ✓ ✓

✓ ✓ ✓ ✓ ✓

Page 188: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

A-3

Requirements for:

Change of location of any land station in urban areas, and in non-urban areas beyond 500 –meter radius from location

Change of Radio frequency

Change of Mode of Transmission

Modification of Antenna

Increase in the authorized power output (ERP)

Additional Frequency with additional radio stations

Additional Frequency without additional radio stations

Additional Frequency -with additional radio stations -without additional radio stations

Original Copy of Permit to Purchase/Possess

For Representative(s): Authorization Letter duly signed by the applicant and valid ID

✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

Page 189: CITIZEN S CHARTER - NTC · 2019. 3. 30. · citizen’s charter march 2019* regional office vii cor. m. logarta and lopez jaena sts., subangdaku, mandaue city, cebu *compliant with

A-4

ANNEX B

MODIFICATION OF RADIO STATION LICENSE, CONSTRUCTION PERMIT NOT NEEDED

TYPE OF TRANSACTION: SIMPLE

Requirements for: *Additional Spare Unit (not

included in the M.C.) Change of Company Name

Application for Modification (APPL-04) ✓ ✓ Letter of Intent ✓ ✓

Original Copy of Radio Station License ✓ ✓

Original Copy of Permit Purchase/Possess ✓

Copy of SEC Registration/DTI or Business Permit ✓ For Representative(s): Authorization Letter duly signed by the applicant and valid ID