citadel general presentation v2

Empowering Citizens to Transform European Public Administrations

CITADEL Consortium

(c) CITADEL Consortium 2

Agenda

01 Project Fiche02 Mission03 Project goal04 Concept05 Approach06 Results07 Value Chain08 Benefits09 Use CasesGA 726755


01 Project Fiche: Key Data

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1st October 2016 – 30th September 2019

3,591,431 €

12 partners from 5 European countries


01 Project Fiche: Consortium

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02 Mission

“Understanding and transformingthe landscape of the

European Public Sector”

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03 Project Goal

Explore, monitor and analyse the drivers, enablers, impact, risks and barriers of open, innovative and collaborative government across a diverse terrain of PAs through an open and scalable platform based on innovative ICTs in order to understand, transform and improve by proposing recommendations to enhance the PAs policies and processes with a view to deliver effective, inclusive and high quality public services across Europe.

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04 Concept

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Based on “Making Public Services Efficient and Inclusive”, Hirschman (1970) and Rokkan (1974).

High value Public

Administrations

LOYALTYSatisfied Citizens

Co-creation

ENTRYParticipation & Understanding - Transform public administration to

make more attractive and

bring citizens in

EXIT Understanding

reasons for leaving used to Improve Public Administration

Policies and bring citizens back in

VOICECitizen Feedback Improves Public

ServicesCo-creation


05 Approach

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06 Results (1)

CITADEL Recommendations and guidelines to transform the PAs.

CITADEL Information monitoring service: This service monitors and analyses all available citizens´ (user and non-users) data (e.g. feedback, open data, demographic statistics, preferences and so on, to extract, information required for the formulation of the recommendations.

CITADEL tool-supported methodology for the co-creation of services: to guide and support PAs in the co-creation process which will be customized taking into account the characteristics of each PA.

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CITADEL Co-creation collaborative tool that allows PAs, Private Sector and citizens to co-create new public services at a conceptual level


06 Results (2)

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CITADEL Discovery service, that allows discovering digital public services based on the citizen’s profile and data such as preferences, utilization, opinions and so on.

CITADEL Assessment service, which allows citizens that use digital public services to evaluate them so as to provide useful information to improve them.

CITADEL Security toolkit: including a dedicated asset for the integration of privacy regulations , an implementation of cloud- and device-based personal data privacy features as well as Privacy-by-Default features

CITADEL Ecosystem, aggregating both the social and technical aspects


07 Value chain

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Loyalty Voice ExitEntry

Co-create to transform Understand to transform

CITADEL Co-creation methodology and toolCITADEL Discovery service

CITADEL Assessment service

CITADEL Security toolkit

CITADEL Security toolkit

CITADEL Recommendations

CITADEL Monitoring Service


08 Benefits

For Public AdministrationsUnderstand and assess the use of digital public

services by citizensMake services more inclusive, citizen-centric,

efficient and more personalized For citizens

Feel heard in the creation and improvement of digital public services

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09 Use Cases (1)

Regional - Apuglia Region (IT): GET IN TOUCH - Growing citizens Engagement by Technology application IN apulian TOUristic and Cultural Heritage: fuel data driven tourism policy and tourism decisions.

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Municipal - City of Antwerp (BE): LECTOR: Life Events CiTizen platform: Make the E-loket platform more citizen-centric, more accessible and more user-friendly

https://www.antwerpen.be/


09 Use Cases (2)

National – Latvia: Improve take-up of digital services at National Citizens portal of Latvia, providing pro-active and personalized services (with a strong focus on life-events) on the portal

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National - The Netherlands: Life events. Open up life based e-gov offering towards intermediaries and other stakeholders


Contact Information

Leire Orue-Echevarria (TECNALIA)[email protected]+34 664 103 005

www.citadel-h2020.eu

@citadelh2020

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mailto:[email protected]

http://www.citadel-h2020.eu/

(c) CITADEL Consortium 16GA 726755

THANK YOU!

(c) CITADEL Consortium 17GA 726755

This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 726755

citadel general presentation v2

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