Kenneth Dowdell

12/07/2017

Cisco WebEx Training CenterHost Orientation

Agenda

Content Sharing

High Quality Video

Video Sharing

Breakout Sessions

Administer Tests

Visual Attention Indicator

Quick Response Tools

Threaded Q&A

Polling

Network Based Recording

Integrated Hybrid Audio

Reporting and Assessment

e-Commerce

LMS Integration

• Value of Training Center

• Feature Review

• Next Steps

Cisco WebEx Training Center

Training Center allows you simultaneously slash costs, extend audience reach, and provide a more impactful learning experience.

WebEx Training Center is a hosted online training solution that lets you

deliver highly interactive, live instruction to any user, anywhere with Web

access.

It features innovative real-time tools, such as high-quality video and

breakout sessions to actively engage learners and enhance retention.

ClassEffectiveness

Online Instructional ChallengesClass

InteractivityMaterial

ComprehensionParticipantAvailability

• Knowing learners are engaged when there is no visual cue from the audience

• Measuring knowledge retention

• Making the class interactive and not just a one-way conversation

• Building rapport between instructors and learners

• Ensuring that learners are “getting it”…

• … and retaining the information after the class has ended

• Overcoming scheduling conflicts

• Leveraging availability of special guest instructors or presenters

Training Center Features

Presentation or DocumentUsed to share any type document that can be

printed from your computer, such as a

PowerPoint, Word, or Excel document.

ApplicationUsed to share one or more applications on

your computer to demonstrate software or

edit documents.

DesktopUsed to share your entire computer desktop–

including applications, windows, file directories,

and so on.

WhiteboardUsed to write text and draw objects as if you

were using a conference room whiteboard.

Web ContentUsed to share a Web site so that attendees can

navigate the “content” of the site independently.

Web BrowserUsed to share a Web site so that attendees can

watch you navigate the site.

Content Sharing

High-Quality Video

Engage learners and personalize the online

training experience

FEATURE HIGHLIGHTS

• High-quality resolution: 360p

• Active speaker switching

• View up to 6 video thumbnails at a time –scroll to see more

• Lock in on presenter or participant

• Self adjusting video quality

• Display flexibility: theater mode, full screen mode, thumbnails

• Webcam or video cam

Real-Time Video Sharing

c

Breakout Sessions

• Private, small group collaboration and brainstorming

• Promotes active participation and learning

FEATURE HIGHLIGHTS

• Share documents, presentations, whiteboards, videos, applications etc.

• Choose to separate audio sub-conferences

• Pre-defined, manual or random assignment of attendees to sessions

• Broadcast messages to all breakout sessions

• Present content from breakout session in the main session

• Instructors can “wander” across breakout sessions

Integrated Testing Engine

FEATURE HIGHLIGHTS

• Multiple question types

• Deliver tests before, during or after session

• Automatic scoring and reporting

• Store and re-use tests

Visual Attention Indicator

• Monitor individual and overall class attentiveness

• Allows you to course correct and regain audience attention

FEATURE HIGHLIGHTS

• Individual attention indicator (!) next to name based on active window

• Global attentiveness meter for the class

• Data available under reports

Quick Response Tools

• Real-time feedback and communications with trainees

FEATURE HIGHLIGHTS

• Hand raising

• Automatic ordering of raised hands (visible only to panelists)

• Yes/No or Agree/Disagree

• Indicate to instructor to go faster or go slower

• Emoticons

• Count of Yes/No answers

Indicate to the instructor to go faster

Threaded Q&AAnswer, track and manage audience

questions during training

FEATURE HIGHLIGHTS

• Question prioritization

• Questions can be asked and answered privately

• Response options

Private

Public

Defer/dismiss

Assign to colleague

Marked as responded verbally

Polls• Get instant feedback and opinions

• Share group views

FEATURE HIGHLIGHTS

• Deliver multiple polls in one session

• Question formats: multiple choice/multiple answer, multiple choice/single answer, short answer

• Instant tabulation

• Show instant reports

• Share poll results

• Save poll results in consolidated file (.csv, .txt, .html)

Network-Based Recording

Record One Time Truncate Recording Play Back Many Times

Network-Based RecordingAccessed and Played on Network

Network-Based RecordingRecorded and Saved to Network

Integrated Hybrid Audio• Fully integrated audio for seamless

experience – host can know who’s talking, mute/un-mute attendees individually or collectively

FEATURE HIGHLIGHTS

• Telephony, VoIP or mixed mode options for

flexibility and cost savings

• Mixed mode conferencing possible within

main session and breakout sessions.

• Global access telephone numbers

• Call-in, call-back, toll and toll-free options

• Encourage usage of computer audio (VOIP) in order to avoid the typically higher cost telephony charges

Rich Reporting and Assessment

• Registration

• Attendance & Attention

• Polling

• Sessions Delivered

• Recorded Session Registration

E-CommerceMonetize training and instruction

FEATURE HIGHLIGHTS

• Sell live or recorded sessions

• Supports US, CAN and UK currencies

• Flexible payment options

• Configure credit cards and currency

• Ability to edit/delete coupons

• PayPal PayFlow Pro and Website Payments Pro supported out-of-the box

LMS Integration

*Cisco does not manage integrations

FEATURE HIGHLIGHTS

• Bring WebEx synchronous and collaborative learning functionality to your Learning Management System

• WebEx Training Center’s open APIs facilitate integration with different LMS platforms*

• Integrations can be performed by Cisco Advanced Services or your LMS partner

Q&A

THANK YOU!

Appendix

Centers ComparisonProduct Comparison Cisco WebEx

Meeting Center

Cisco WebEx

Training Center

Cisco WebEx

Event Center

Cisco WebEx

Support Center

Capacity Up to 1,000 Up to 1,000 Up to 3,000 Up to 10

Real-time presentation, application, desktop,

browser and whiteboard sharingDesktop and App Only

Polling

Mobility

Q&A Panel

Visual Attention Indicator

Breakout Sessions

Testing

Practice Room

Custom Registration

Lead scoring & sourcing

Desktop Support, WebACD queue, System

troubleshooting tools