Facilitated by:

Four icons populate the screen to choose from:• Service Level View• Alerts and Events• Service Quality Alerts• IP Phone Status

There are also menu items at the top that allow you to gain access to other areas of CUOM.

Cisco Unified Operations Manager’s Service Level View displays a logical topology view of your IP telephony implementation.

When a fault occurs in your network, Operations Manager generates an event or events that are rolled up into an alert. If the alert occurs on an element, it is shown on the Service Level View.

You can use the Service Level View to:

Display a logical or neighbor topology view of your IP telephony deployment.

View and act on alerts for devices.

Run other Operations Manager tools.

Launch administration pages for devices.

The Alerts and Events display provides real-time information about the operational status of your network.

After setting up a view, you can customize your Alerts and Events display by selecting specific views and using filters:

• Views control the device groups that appear on the Alerts and Events display.

• Filters control the specific device types you monitor, along with alert severities and their status.

Filtering Alerts and Events• Filters allow you to manipulate the

Alerts and Events display to show alerts based on their severity, status, and originating device.

Responding to Alerts/Events• In the bottom right corner you have options

to respond to these events. They are: Refresh – simply refreshes the screen to display

new events if any Reset filters – allows you to alter your filters if

necessary Clear – to change the event to cleared in the list Acknowledge – signals other users that event

has been made aware of Close – closes the screen that lists the events

The Service Quality Alerts display provides real-time information about IP phone service quality.

When Operations Manager receives traps from Service Monitor, Operations Manager generates an event or events that are rolled up into an alert.

The alert is shown on your Service Quality Alerts display.

Along the bottom right corner there are options to respond to the quality alerts generated.

• Refresh• Reset filters• Clear• Close

The Phone Activities display provides real-time information about the operational status of your IP phones.

The Phone Activities display shows information about the IP phones in your network that have become disconnected from the switch, are no longer registered to a Cisco Unified Communications Manager, or have gone into SRST mode.

From the screen shot above we can see there are phones that are in need of some resolution. CUOM gives as much information as possible to assist you and under the “Tools” section are services that can be used for troubleshooting.

With these four features you should be able to quickly recognize and isolate a problem existing within your network and be well on your way to resolving it. But CUOM can do so much more.

We now will go over other tools that can be used to enhance your interaction with CUOM.

Diagnositcs

Reports

Notifications

Devices

Administration

Phone Status Test – Used to monitor key phones within a network.

Synthetic Test – Use voice applications as other devices (phones) normally would, and analyze the behavior of the system.

Batch Test – Enable you to test the health and connectivity of a branch office.

Node-to-Node Test – Monitor the response time and availability of multiprotocol networks on both an end-to-end and a hop-by-hop basis.

This option accesses reports generated by the following areas:

• Alert and Event History

• Service Quality History

• IP Phones and Applications

• Video Phones

• Personalized Reports – Can be used to develop personal reports containing information specific to you or your company.

Event Sets

• In some cases, you might want to send notifications for only a subset of the events that Operations Manager monitors. You can set the events that are of interest to you when you define the notification criterion:

Specify an event set for a device-based notification criterion. You can create as many events sets as you would like.

Select the events that you want Operations Manager to monitor for Service Quality-based notification criteria. There are few Service Quality-based events and you can select among them when you add or edit Service Quality-based notification criteria.

Notification Criteria

• Device Based – Define devices to monitor.

• Service Quality Based - Define criteria to use while sending outbound notifications of service quality events.

• Destinations - Forward alerts and events as SNMP traps, e-mail, or syslog to specified recipients. All notifications are based on notification criteria defined.

Device Management - Add devices to the Device and Credentials Repository (DCR), and edit and delete devices that already exist in the DCR. Import and export devices to and from the DCR. Configure device and phone inventory collection. Synchronize the DCR in the Management Domain. Select devices for Cisco Unified Operations Manager. View device attributes. Select and manage devices in Cisco Unified Operations Manager. Perform LDAP server configuration and SNMP configuration. View duplicate devices from the DCR.

Group Administration - Create and edit user-defined groups. View system-defined group details.

Device Credentials - Access the local DCR for the Cisco Unified Operations Manager server.

Polling and Thresholds - Set polling intervals and threshold settings for devices.

SRST Poll Settings - Set up SRST poll settings.

Service Quality Settings - Configure Service Monitors and set event thresholds.

System Status - Report that provides information about failed Cisco Unified Operations Manager processes, inventory status, data purging status, diagnostic test configuration failures, external notification failures, and system-wide resource/licensing limitations.

Logging - Set the logging level for the various modules.

Preferences: - Set up system-wide preferences, including trap-forwarding servers, SMTP server, cross-launchable applications, and community strings to be used in traps.

Add Users - Provides a link to the Common Services Add Users page.

This presentation is to be used in conjunction with the Cisco Unified Operations Manger User Guide.