cisco small and medium business product guide · selling to smbs: cisco smart business...

Cisco Small and Medium Business Product Guide

This guide is designed to help you determine the bestsolutions to recommend to your customers. Other resources you may want to review include the IDC SmartBusiness Roadmap Discovery Guide and the SolutionsRecommendations Guide.

SMB Customers Face Unique Challenges

The role of technology is changing for today’s small andmedium-sized businesses (SMBs). As organizations andcompetitors become more global, they are turning to networktechnology to better connect with customers, suppliers, andcustomers.

To remain competitive and to thrive, companies must deploytechnology and network solutions that help solve criticalbusiness challenges—both today and for the future. Tokeep pace with these challenges, businesses require aforward-looking technology plan—one that not onlyaddresses current problems, but will also scale easily andeffectively as needs change. To implement the solution,they need a trusted IT partner that can help them planand control the evolution of their company, closely aligning atechnology strategy to suit their business needs.

Selling to SMBs: Cisco Smart Business Communications

A common situation when selling into the SMB market isbridging the communications gap between the technicaland business decision makers within the customer’s organi-zation. Cisco® has developed the Smart BusinessCommunications solution and the Smart Business Roadmapto help businesses bridge this gap.

The Cisco System Smart Business Communications givesorganizations a “smart” platform, with intelligence built intothe IT systems. It provides secure, immediate, and flexibleaccess to company and customer data—anytime, any-where—allowing customers to build closer relationships withtheir customers, suppliers, and employees.

The architectural framework of the Cisco Smart BusinessCommunications (Figure 1) guides customers’ IT evolution.The architecture has two layers: an integrated secure net-work layer with embedded smart communications servicesand an applications layer that is connected to the network forfaster deployment and maximum utilization. Both layersare supported by Cisco Specialized Partners as they design,install, maintain, or host customer IT systems.

2

Purpose Built SMB Solutions

http://www.cisco.com/web/partners/downloads/partner/WWChannels/sales_marketing_resources/smb/documents/PartII_solutions_recommendations_guide.pdf

http://www.cisco.com/web/partners/downloads/partner/WWChannels/sales_marketing_resources/smb/documents/PartII_solutions_recommendations_guide.pdf

http://www.cisco.com/web/partners/downloads/partner/WWChannels/sales_marketing_resources/smb/documents/partI_customer_discovery_guide.zip

http://www.cisco.com/web/partners/downloads/partner/WWChannels/sales_marketing_resources/smb/documents/partI_customer_discovery_guide.zip

Figure 1. Cisco Smart Business Communications Architecture The Smart Business Communications architecture is a testedguide for implementing technologies for SMB customers.Cisco has validated network design guides for four typicalnetwork environments, making it easier for partners to designand install customer networks because they are tested byour systems engineers.

• Main office or company headquarters: Usually wherethe majority of heavy IT processing and callmanagement occurs.

• Branch or remote offices: These offices need the samesecurity, reliability, and access to information as employeesat the main office. In the retail industry, these wouldbe stores; in manufacturing companies, these might besales offices.

• Home offices: Not just for small businesses, but alsofor employees who may work full-time out of their homes,such as call center agents.

3

Cisco Smart Business Communications Architecture

VerticalApplications

CRM SFA

Business

ERP

Productivity

CollaborationMessaging

Applications

Integrated Secure Network

Smart Communications Services

Partn

erS

up

po

rt

MainOffice

BranchOffice

HomeOffice

Validated Designs

DataCenter

Places in Your Business

Cisco Smart Business Roadmap

The Cisco Smart Business Roadmap (Figure 2) is designedto help you improve the way you sell to your customers.Using the Smart Business Roadmap, you can elevate the dis-cussion with your customers from point products to resolvingbusiness challenges.

Figure 2. Cisco Smart Business Roadmap

The roadmap enables you to help your customers resolvetheir business challenges with a technology strategy. Youwork with customers to develop a plan that addresses theircurrent challenges while setting them up for long-termsuccess. The customized plan is designed to be imple-mented over time at a pace that is right for the customer,helping you develop long-term relationships.

The roadmap helps shorten the sales cycle, increase dealsize and attachment rate, and improve customer relation-ships by enabling you to sell on business challenges that areresolved through technology, such as selling on value.

Cisco Offerings

Cisco offers a comprehensive line of technology solutionsto meet customer needs. These offerings include routers,switches, security devices, VPNs, wireless LANs, IP commu-nications solutions, and the software necessary to integrateeach element into a secure, productive, reliable, and easy-to-manage network. Cisco’s unique end-to-end networkingsolutions enable organizations to communicate, collaborate,and compete more effectively by providing real-time accessto information, enhanced communications, and improvedbusiness processes for today while helping companiesevolve to meet constantly changing business requirements.

4


OptimizedGrowthFoundation

Business Securely Connected


ExternallyConnected


ExternallyConnected

Differentiated Services

Cisco solutions offer:

• Integrated, end-to-end security: To safeguard confiden-tial business data, a Cisco network provides enhancedsecurity that helps protect the network from internal andexternal threats. An integrated security solution alsosimplifies security management and greatly reduces thetotal cost of network ownership.

• High network availability: A Cisco network helps ensurethe reliable network access and maximum uptime thatcompanies depend on to support new users, open newoffices, deploy new services, extend their networks to cus-tomers and partners, support a more mobile workforce,and more. Cisco switches and routers include support fornetwork and link redundancy, dynamic routing, automaticfailover, and redundant power for improved fault toleranceand network availability.

• Predictable performance: Intelligent, end-to-end networkmanagement maximizes the availability and performanceof critical applications. Cost-conscious SMBs can increaseWAN bandwidth to serve more users and conduct morebusiness over the Internet without upgrading to moreexpensive WAN facilities.

• Ease of use: Intuitive end-to-end Web-based manage-ment helps keep administrative expenses down, even asthe network expands.

• Cost-effectiveness: An end-to-end solution approachreduces complexity and network management costs.Modular and scalable products help reduce costs of futureexpansion. The Cisco Smart Business Roadmap easesgrowth with technology planning advice that bringstogether tailored technology solutions, a lifecycle servicesapproach, and flexible financing options.

• Investment protection: Customers can receive trade-invalue for existing Cisco products against the purchase ofnew Cisco products. Cisco’s breadth of solutions, and itsability to work closely with companies to help them plantheir evolution with a lifecycle services approach, canhelp companies evolve quickly to meet new challenges.

Cisco Technology Solutions for Small and Medium-Sized Businesses

• The Cisco Secure Network Foundation provides a flexiblecommunications platform that serves as the cornerstoneto a business’s evolution and as the foundation for othernetworking solutions. The Cisco Secure NetworkFoundation delivers integrated security and maximizesreliability, helping to ensure that data is protected andthat applications function as promised.

5

Wireless and mobility solutions are part of the CiscoSecure Network Foundation. These solutions enhance pro-ductivity by making information and applications morereadily available to employees in the office, on the road, orat home. With Cisco wireless solutions, companies can setup standalone wireless LANs in buildings, branch offices,kiosks, or wherever they need connectivity. They can trans-mit data, voice, and video between buildings and providesite-to-site links that cost less than leased lines. Ciscowireless products deliver the same level of security, scala-bility, and manageability that a business enjoys witha wired LAN.

The Cisco Secure Network Foundation protects anorganization’s communications by identifying, preventing,and adapting to threats from both internal and externalsources. With this protection, organizations are better pre-pared to take advantage of their network resources—improving business processes and cutting costs.

• The Cisco Unified Communications Solution is theindustry’s first integrated voice, video, data, and wirelesscommunications system designed and priced for SMBs.This innovative system approach to security, connectivity,and communications enabling organizations to grow andoptimize their business. The Cisco Unified CommunicationsSolution is smart, simple, and secure. It provides an intelli-gent, resilient, adaptable infrastructure that enables com-panies to enhance the way they do business and build acompetitive edge.

• Service and support through local partners providesthe technical expertise and customer services neededto successfully deploy and operate the network. No mat-ter what phase an organization is in—preparation, plan-ning, design, implementation, operation, or optimization—Cisco and its certified, local partners have a specificsupport strategy that can help accelerate the success oftechnology deployments and ongoing support.

For more information, visit www.cisco.com/go/smbpartner

6

www.cisco.com/go/smbpartner

The Cisco Smart Business Communications System offersa new way for small businesses to reach, serve, and retaincustomers. Having secure access—anytime, anywhere—tovoice, video, and wireless networking enables more effec-tive and efficient communication with customers andemployees. The Cisco Smart Business CommunicationsSystem lets you integrate business operations applicationswith your voice, video, and wireless communications in anaffordable, complete system, complemented by award-winning support and easy financing, all delivered throughtrusted local partners.

7

Cisco Smart Business Communications System for Small Business

New Cisco Smart Business Communications System forSmall Business

The Cisco Smart Business Communications Systemsupports up to 16 IP Phones and is made up of multiplecomponents:• Cisco Unified Communications 500 Series For Small Business

– Wireless Integrated Option

• Cisco Catalyst® Express 520 Switch

• Cisco Mobility Express Solution

– Cisco 500 Series Wireless Express Access Point

– Cisco 500 Series Wireless Express Mobility Controller

• System Management

– Cisco Smart Assist

– Cisco Configuration Assistant

– Cisco Monitor Manager and Cisco Monitor Director

8

Unified Communications500 Series ForSmall Business

Unified Communications & Network Foundation

Cisco IPPhones

Management ToolsCisco Smart Assist Features / Cisco Configuration Assistant

Cisco Monitor Manager / Cisco Monitor Director

Switching Wireless Teleworker

• 8 and 16 IP Phone versions• Desktop Model• Integrated Wireless Option

supporting Voice, Video and Data• Integrated Switch ports for Voice, Video and Data

Cisco Unified IP Phones

• All Cisco Unified IP Phones are Supported

Cisco CatalystExpress 520

Switch

• Desktop Companion Switch for Unified Communications 500 Series• Scales the Unified Communications 500 Series to 16 Users

Cisco MobilityExpress Solution

• Cisco 500 Series Wireless Express Access Points• Cisco 500 Series Wireless Express Mobility Controller

Cisco 871wIntegrated

Services Router

• VPN, Wired & Wireless Acess, IP Phone Ext.

Cisco Unified Communications 500 Series forSmall Business

• Call processing, with the intelligence of a telephonysolution, directing how calls should be routed andused throughout the network

• Local storage of voicemail• Eight Ethernet ports that support PoE, to provide

power to IP phones using the IEEE 802.3af powerstandard

• WAN connection (Ethernet only) for either Internetconnectivity or connection into a corporate datanetwork

• Connectivity to the public switched telephonenetwork (PSTN) for making and receiving externalcalls

• FXS ports to connect local analog devices, such asfax machines

• Optional wireless connectivity for both wireless voiceand data

• Security for connectivity to the Internet

Cisco Catalyst 520 Switch

• Eight 10/100 Ethernet ports• 370W IEEE 802.3af • Two Small Form-Factor

Pluggable (SFP) ports• Extends number of voice

users up to 16 users

9

Cisco Mobility Express Solution

Cisco 521 Wireless Express Access Point

• Supports 8 to 10 wireless IP phones• Standalone mode: The access points are directly

connected to the wired infrastructure and providewireless connectivity to users in the area theycover

• Controller-based mode: The access pointsassociate with a Cisco Wireless Express MobilityController

Cisco 526 Wireless Express Mobility Controller

• Supports up to six wireless access points• Single point of wireless access point management• Scales to two controllers supporting up to 12

Cisco 521 Wireless Express Access Points

10

Smart Assist

Smart Assist enables plug-and-play capabilityto reduce setup time and help optimizenetwork settings. It includes:

• Autodiscovery of supported devices• Firewall activated with a default

configuration• Password and VLAN synchronization for

supported system devices

Cisco Configuration Assistant

The Cisco Configuration Assistant is used toconfigure the full Cisco Smart BusinessCommunications System, including:

• Cisco Unified Communication 500 Series(Cisco Unified 500 Series)– Cisco Unified Communications ManagerExpress– Cisco Unity® Express– Integrated wireless option

• Cisco Catalyst Express 520 Switch (16-userversion)

• Cisco Mobility Express Solution– Cisco 500 Series Wireless Express AccessPoint– Cisco 500 Series Wireless Express MobilityController

• Cisco Unified IP Phones

Cisco Monitor Manager and Cisco MonitorDirector

The Cisco Monitor Manager and Cisco MonitorDirector bring real-time management to theCisco Smart Business Communications System.Some features include:

Cisco Monitor Manager

• Network discovery• Device inventory• Configuration archive • Performance monitoring• Fault management

Cisco Monitor Director

• Real-time alerts and notifications• Configurable e-mail and pager addresses

based on time-of-day setting• Automated e-mails sent to prevalent trouble

ticketing applications• Multilayer alert filtering capability

Ethernet ADSL

• 4-port 10/100 Mbps switch• Ethernet 10BASET• Cisco IOS Firewall

• 4-port 10/100 Mbps switch• ADSLi WAN port • Cisco IOS Firewall

• 4-port 10/100 Mbps switch• ADSL WAN port• Cisco IOS Firewall

Small Business Routers

Access Technologies

Note:ADSLi = ADSL over ISDNADSL = ADSL over POTS

ADSLi

Cisco SB 101 Cisco SB 106 Cisco SB 107

11

Cisco SB Series Small Business Routers

Need Power overEthernet (PoE)?

WS-CE500-24TT WS-CE500-24LC

• Twenty-four 10/100-Mbps ports for desktop connectivity• Two 10/100/1000-Mbps copper

ports for switch interconnect uplink or server connectivity

• Twenty 10/100-Mbps ports for desktop connectivity• Four 10/100-Mbps PoE ports for desktop, wireless access point, IP telephony, or closed-circuit TV camera connectivity• Two 10/100/1000-Mbps copper or

SFP ports for switch interconnect uplink or server connectivity

WS-CE520-8PC-UC

• Eight 10/100-Mbps PoE ports for desktop, wireless, IP telephony,

or closed-circuit TV camera connectivity• Cisco Inline Power• Plug-and-play integration with the Smart Business Communications System

WS-CE500-24PC

• Twenty-four 10/100-Mbps PoE ports for desktop, wireless, IP telephony, or closed-circuit

TV camera connectivity• Two 10/100/1000-Mbps copper or

SFP ports for switch interconnect uplink or server connectivity

NOTE: Cisco Catalyst Express 500 Series Switches are Web/GUI managed only with preset configuration options.

Yes

4 PoE Ports 8 PoE Ports 24 PoE Ports

Small Business Switching

10/100 Mbps

No

What Type of Ethernet Network Connectivity?

WS-CE500G-12TC

• Eight 10/100/1000-Mbps copper and four 10/100/1000 Mbps copper or SFP ports for switch aggregation or

server connectivity

10/100/1000 Mbps

12

Cisco Catalyst Express 500 Series Small Business Switches

13

Cisco Catalyst Switches: Management and Software Images

Cisco Network Assistant

• Intuitive, centralizednetwork management:A PC-based networkmanagement applicationdesigned for SMB networkswith up to 250 users, CiscoNetwork Assistant offerscentralized network manage-ment and configurationcapabilities. This applicationalso features an intuitive GUI where users easily can apply commonservices such as configuration management, inventory reports,password synchronization, and drag-and-drop Cisco IOS Softwareupgrades across Cisco SMB-class switches, routers, and accesspoints. Cisco Network Assistant is available at no cost and can bedownloaded by registered Cisco.com users

• Smartports Advisor: Cisco Smartports technology provides a setof common configurations that help accurately enable network securityand QoS functions for Cisco network devices. The Smartports Advisorhelps Cisco Catalyst Express 500 Series switches automaticallydiscover connected Cisco devices and suggests appropriateSmartports roles. Unique to the Cisco Catalyst Express 500 Series areadditional Smartports roles for third-party devices such as servers,and the ability to detect misconfigured ports.

• Troubleshooting Advisor: Cisco Network Assistant simplifiestroubleshooting even further by automatically identifying potentialnetwork issues—such as cabling issues and configuration errors—anddocumenting them with a graphical trend chart. The troubleshootingadvisor provides users with an explanation of the problem and givesthem the option to take corrective action with a single mouse click.

Cisco Catalyst Switch Software Image Descriptions

• LAN Base Image for Cisco IOS Software: The enhanced Layer 2 CiscoIOS Software image for switches based on the most recent hardwarearchitecture.

• Standard Image (SI) for Cisco IOS Software: Offers Cisco IOS Softwarefunctions for basic data, voice, and video services.

• Enhanced Image (EI) for Cisco IOS Software: Offers the same standardservices as SI, plus intelligent services such as rate limiting and securityfiltering for deployment at the network edge for networks withrequirements for additional security, advanced QoS, and high availability.

• IP Base License: Offers advanced QoS, rate-limiting, access control lists(ACLs), and basic routing. Can be upgraded in the field to an Advanced IP Services License.

• IP Services License: Provides a richer set of enterprise-class features,including advanced hardware-based IP unicast and IP multicast routingas well as policy-based routing (PBR). Can be upgraded in the field toAdvanced IP Services License.

• Advanced IP Services License: Adds IPv6 routing to both IP servicesand IP base images.

S WS-C2950-12S WS-C2950-24

+ WS-C2950C-24 S WS-C2940-8TF-S + WS-C2960-24TT-L + WS-C2960-48TT-L

S WS-C2940-8TT-S

• Twelve or twenty-four 10/100-Mbps ports• 1 rack-unit switch• Standard Image (SI)

• Twenty-four 10/100-Mbps ports• 1 rack-unit switch• Two 100BASE-FX fiber switch

interconnect uplink ports (built-in)• Enhanced Image (EI)

• Eight 10/100-Mbps ports• Small form factor• One 100BASE-FX fiber switch interconnect uplink port (built-in) or one SFP transceiver port• Standard Image (SI)

• Twenty-four or forty-eight 10/100-Mbps ports• 1 rack-unit switch• Two 10/100/1000 Mbps copper switch interconnect uplink ports• LAN Base Image

• Eight 10/100-Mbps ports• Small form factor• One 10/100/1000-Mbps copper

switch interconnect uplink port• Standard Image (SI)

What Type of Switch Interconnect Uplink Port?

W

1000BASE-TXCopper GigabitEthernet Copper

100BASE-FXFiber

Fast Ethernet

10/100 Mbps

14

Cisco Catalyst Switches: Layer 2 Access Switches

• Twenty-four or forty-eight 10/100-Mbps ports• 1 rack-unit switch• Two 1000BASE-SX fiber switch interconnect uplink ports (built-in)• Standard Image (SI)

• Twenty-four or forty-eight 10/100-Mbps ports • 1 rack-unit switch• Two dual-purpose copper (built-in) or SFP transceiver switch interconnect uplink ports • LAN Base Image

• Twenty 10/100/1000-Mbps ports • 1 rack-unit switch• Four dual-purpose copper (built-in) or SFP transceiver switch interconnect uplink ports• LAN Base Image

S Standard Image (SI) + Enhanced Image (EI)—for enhanced security/QoS (= LAN Base)

Layer 2 Access Switching

10/100/1000 Mbps

1000BASE-SXFiber Gigabit

Ethernet

Flexible Switch Interconnect Uplink

W

What Type of Ethernet Network Connectivity?

S WS-C2950SX-24S WS-C2950SX-48

+ WS-C2960-24TC-L+ WS-C2960-48TC-L

+ WS-C2960G-24TC-L

1

15

Cisco 850 IntegratedServices Router



C

• 4-port 10/100 Mbps switch• Fast Ethernet WAN port (871/871W)• ADSL over ISDN WAN port (876/876W)• ADSL over POTS WAN port (877/877W)• G.SHDSL WAN port (878/878W)• Cisco IOS Firewall, DMZ, 802.1X• Cisco IPS, NAC• IPSec VPN, 3DES, AES, 10 tunnels• QoS, Access Zone Routing• Optional ISDN backup (876/876W only) • WLAN 802.11b/g (871W/876W/877W/878W)• USB 2.0 port (871)• Optional POE

Note:ADSLi = ADSL over ISDNADSL = ADSL over POTS

• 4-port 10/100-Mbps switch• Ethernet WAN port (851/851W)• ADSL WAN port (857/857W)• Cisco IOS Firewall• IPsec VPN, 3DES, AES, 5 tunnels• WLAN 802.11b/g (851W/857W)

• 8-port 10/100 Mbps switch• ADSL WAN port (1801/1801W)• ADSLi WAN port (1802/1802W)• G.SHDSL WAN port (1803/1803W)• 2 Fast Ethernet WAN ports (1811/1811W/1812/1812W)• Cisco IOS Firewall, IPS, NAC• IPSec VPN 3DES, AES, 50 tunnels, SSLVPN• Advanced QoS• Standard ISDN or analoge backup• 802.1Q, 802.1X• WLAN 802.11a/b/g (1801W,1802W,1803W,1811W,1812W)• 2 USB 2.0 ports (1811/1811W/1812/1812W)• Optional POE

•

Fixed or Modular?

Switch Portsand VLANs?

D

Fixed Configuration

Advanced Functions for QoS, Security, and Voice Transport?

N

No Yes

4 Switch PortsUp to 4 VLANs

8 Switch PortsUp to 8 VLANs

Firewall Security,Site-to-Site VPN,

Basic IP QoSN

16

Cisco Integrated Services Routers: Secure Routing

Cisco 1841Integrated

Services Router

Cisco 2801Integrated

Services Router

Cisco 2811/2821/2851Integrated

Services Routers

Cisco 3800 SeriesIntegrated

Services Routers

• • 2-port Fast Ethernet• 2 HWIC/VWIC/WICs• Advanced Integration Module• Cisco IOS Firewall, IPS, NAC, SSL VPN• IPsec VPN, up to 800 tunnels• Advanced QoS• 802.1Q, 802.1X

• 2-port Fast Ethernet• 2 HWIC/VWIC/WICs 1 VWIC/WIC/VIC 1 VWIC/VIC (voice only)• 2 Advanced Integration Modules• Cisco IOS Firewall, IPS, NAC, SSL VPN• IPsec VPN, up to 1500 tunnels• Advanced QoS • 802.1Q, 802.1X• 2 onboard PVDM slots for voice• Optional Cisco Unified CallManager Express,

SRST, voicemail, PoE

• 2-port Fast Ethernet• 4 HWICs• 2 Advanced Integration Modules• 1 Network Module • 1 Network Module Extended (NME)• Cisco IOS Firewall, IPS, NAC, IPsec VPN up to 1500 tunnels, SSL VPN• Advanced QoS• 802.1Q, 802.1X• Up to 3 onboard PVDM slots for voice• Optional Cisco Unified Communications Manager Express, SRST, voicemail, PoE

• 2-port Fast Ethernet• 4 HWICs• 2 Advanced Integration Modules• 4 Network Modules• Cisco IOS Firewall, IPS, NAC, IPsec VPN up to 2500 tunnels, SSL VPN• 1 SFP-based Gigabit port• Advanced QoS• 802.1Q, 802.1X• Up to 4 onboard PVDM slots for Voice• Optional Cisco Unified Communications Manager Express, SRST, voicemail, PoE

Do You Need IntegratedVoice Services?

F

No Yes

Modular (Serial, T1/E1, ISDN, DSL)

N

No YesNetwork Module

Needed? No YesT3/E3/OC-3

Support?

17

Wireless module: HWIC 802.11 Access Point for Modular

Cisco Integrated Services Routers

Cisco Wireless LAN Controller Module forCisco integrated services routers

• 802.11a/b/g and 802.11b/g models• Removable antennas

• Manages up to six Cisco Aironet®

lightweight access points• Centralized security policies • Wireless intrusion prevention system (IPS) capabilities • Award-winning Radio Frequency (RF) management • Quality of service (QoS)• Layer 3 fast secure roaming for WLANs

18

Cisco Routers: Wireless and Management

Cisco Router and SecurityDevice Manager

• Intuitive, Web-based interface forsecurely managing a single remote Cisco router

• Intelligent wizards enable quickdeployment of network environment,security services, wireless access,and QoS policy features.

• Innovative security auditing capabilityto check and recommend changesto router configuration

• Simple monitoring and troubleshootingtools for day-to-day operations

How Many Employees?

10

Cisco PIX 501 Cisco PIX 501 Cisco PIX 506E

Cisco PIX® 501 Security Appliance(10 users with 3DES)PIX-501-BUN-K9

Cisco PIX 501 Security Appliance(50 users with 3DES)PIX-501-50-BUN-K9

Cisco PIX 506E Security Appliance(100 users with 3DES)PIX-506E-BUN-K9

• Stateful inspection firewall (100 Mbps clear-text throughput)• 56-bit DES IPsec VPN (20 Mbps throughput)• 168-bit 3DES IPsec VPN (17 Mbps throughput)• 128-bit AES IPsec VPN (30 Mbps throughput)• 25 simultaneous remote-access/site-to-site VPN peers• Intrusion detection• 2 10/100 ports• Plug and play, Auto Update, and Easy VPN• Free VPN client

• Stateful inspection firewall (10 Mbps clear-text throughput)• 56-bit DES IPsec VPN (6 Mbps throughput)• 168-bit 3DES IPsec VPN (3 Mbps throughput)• 128-bit AES IPsec VPN (4.5 Mbps throughput)• 10 simultaneous remote-access/site-to-site VPN peers• Intrusion detection• 4-port 10/100 switch• Plug and play, Auto Update, and Easy VPN• Free VPN client

• Stateful inspection firewall (10 Mbps clear-text throughput)• 56-bit DES IPsec VPN (6 Mbps throughput)• 168-bit 3DES IPsec VPN (3 Mbps throughput)• 128-bit AES IPsec VPN (4.5 Mbps throughput)• 10 simultaneous remote-access/site-to-site VPN peers• Intrusion detection• 4-port 10/100 switch• Plug and play, Auto Update, and Easy VPN• Free VPN client

50 100

19

Cisco PIX: Security Appliances

Up to 500

Cisco ASA 5505

Ideal solution for small offices and businesses in an easy-to-deploy, cost-effective security appliance

1 desktop security appliance providing:

• Market-proven security and VPN capabilities• 8 integrated 10/100 Fast Ethernet interfaces• Combined IPSec/SSLVPN• Up to 25 IPSec VPN peers• Up to 25 SSLVPN license levels• Up to 150-Mbps firewall throughput• Up to 100-Mbps VPN throughput

Up to 500 users

Cisco ASA 5510

Ideal solution for SMB and remote/branch offices in a powerful, cost-effective security appliance

1 rack-unit security appliance providing:

• Market-proven security and VPN capabilities• 3 or 5 integrated 10/100 Fast Ethernet interfaces• Optional security services module for IPS/Content Security protection• Combined IPSec/SSLVPN• Extensible VPN peer counts and high availability capabilities• Up to 250 IPSec peers• Up to 250 SSLVPN peer license levels• Up to 300-Mbps firewall throughput• Up to 150-Mbps firewall+IPS throughput• Up to 170-Mbps VPN throughput

How Many Employees?

20

Cisco Adaptive Security Appliances: Cisco ASA

Cisco Security Monitoring, Analysis, and Response System (Cisco Security MARS) is a high-performance, scalable appliance for threat management, monitoring, and mitigation that helps customers make better network security decisions. The appliance:

• Combines traditional security event monitoring with network intelligence, to deliver automated mitigation capabilities• Empowers companies to quickly and confidently identify, manage, and eliminate

network attacks, as well as maintain compliance• Collects events from firewalls, VPN concentrators, host/network IPSs, and system logs, then correlates them with vulnerability assessment to detect anomalies• Monitors security data from across the network’s IDS/IPS, firewalls, routers, switches, Cisco Security Agent syslot, SNMP, and host event logs (Windows and UNIX)• Analyzes data to rapidly locate known and unknown attacks• Responds to an attack by “reaching-out” and taking action on your network

21

Cisco Security Management: Cisco Security MARS

Cisco Adaptive Security Device Manager

• Intuitive, Web-based interface for securely managing a single remoteCisco PIX or ASA Security Appliance

• Web-based real-time monitoring of CPU/memory utilization, interfacethroughput, connections, and VPN tunnels.

• Full-featured wizards for initial firewall

• Twenty-four or forty-eight 10/100-Mbps ports with PoE

• 1 rack-unit switch

• 2 SFP ports (24-port model)

• 4 SFP ports (48-port model)

• PoE IEEE 802.3af and Cisco prestandard Inline Power

How Many Handsets Are Required?

16

Cisco Unified Communications 500 Series for Small Business

Cisco2811-CCME/K9

Cisco Unified Communications 500 Series for Small Business

• Four ports of FXS• Four ports of FXO or two Ports of BRI• Eight Ethernet PoE ports• Cisco Unified Communications Manager Express• Cisco Unity Express• Optional integrated wireless• 16-user version requires Cisco Catalyst

Express 520 Switch

Cisco 2811 Unified Communications Manager Express bundle

Options suggestions:• 1-port RJ-48 multiflex trunk E1• Two Cisco Catalyst Express 500 24PC 24-port 10/100 switches with PoE or one Cisco Catalyst 3560 24/48-port

10/100 switch with PoE• Wide choice of Cisco IP phones • Cisco Unity Express• AIM-CUE (includes 12 mailboxes)• SCUE-LIC-25CME (additional 25 mailboxes)


Options suggestions:• 1-port RJ-48 multiflex trunk E1• One Cisco Catalyst 3560 24/48-port

10/100 switch with PoE • Wide choice of Cisco IP phones (see P18-19)• Cisco Unity Express• AIM-CUE (includes 12 mailboxes)• SCUE-LIC-50CME (additional 50 mailboxes)

C

36

Cisco2821-CCME/K9

48 9

Cisco2801-CCME/K9


Options suggestions:• 1-port RJ-48 multiflex trunk E1• One Cisco Catalyst Express 500 24PC 24-port 10/100 switch with PoE• Wide choice of Cisco IP phones • Cisco Unity Express• AIM-CUE (includes 12 mailboxes)• SCUE-LIC-25CME (additional 25 mailboxes)

24

22

Cisco Unified Communications Solutions

Cisco 2851 Unified Communications Manager Express Bundle

Options suggestions:• 1-port RJ-48 multiflex trunk E1• One Cisco Catalyst 3560 24/48-port

10/100 switch with PoE or one Cisco Catalyst 3750 Series switch• Choice of Cisco IP Phones (see pages 19–21)• Cisco Unity Express• NM-CUE (includes 12 mailboxes) • SCUE-LIC-100CME (additional 100 mailboxes)


Options suggestions:• 2-port RJ-48 multiflex trunk E1• One Cisco Catalyst 3560 24/48-port 10/100 switch with PoE or one Cisco Catalyst 3750 Series switch• Choice of Cisco IP phones (see P18-19)• Voicemail option: Cisco Unity Express or Cisco Unity (depending on the number of mailboxes required)


Options suggestions:• 2-port RJ-48 multiflex trunk E1• 1-port RJ-48 multiflex trunk E1• One Cisco Catalyst 3560 24/48-port 10/100 switch with PoE or one Cisco Catalyst 3750 Series switch• Choice of Cisco IP phones (see P18-19)• Voicemail option: Cisco Unity Express or Cisco Unity (depending on the number of mailboxes required)

3 96

Cisco2851-CCME/K9

Cisco3825-CCME/K9

168

Cisco3845-CCME/K9

240

23

24

Selecting WAN and Voice Modules

• VIC-2E/M—2-port E&M VIC

• VIC-2FXS—2-port analog FXS VIC

• VIC-2FXO—2-port analog FXO VIC

• VIC-2FXO-EU—2-port analog FXO VIC (for Europe)

• VIC-2BRI-NT/TE—2-port BRI VIC (NT and TE)

• VIC-2BRI-S/T-TE—2-port BRI VIC (terminal)

• VWIC2-1MFT-E1—1-port E1/PRI VWIC

• VWIC2-2MFT-E1—2-port E1/PRI VWIC

• VIC2-2FXS—2-port VIC (FXS)

• VIC2-2FXO—2-port VIC (FXO: universal)

• VIC2-4FXO—4-port VIC (FXO: universal)

• VIC2-2E/M—2-port E&M VIC

• VIC2-2BRI-NT/TE—2-port BRI VIC (NT and TE)

• 1-slot Cisco Unified Communications voice/fax network module (up to four channels of analog/BRI voice)

• 2-slot Cisco Unified Communications voice/fax network module (up to eight channels of analog/BRI voice)

• 2-slot Cisco Unified Communications enhanced voice/fax networkmodule (up to 24 channels of analog/BRI voice)

New Features Available with Cisco Unified CommunicationsManager Express 4.1

• SIP line side enhancements• DN status (busy/Idle) with presence subscribe for Cisco Unified

Communications Manager Express endpoints (CLID and status)• Out of dialog refer for third-party dial call control• SIP voicemail MWI pass to a TDM Q.SIG PBX• 7941/61/11/70/71 SIP phone load support (Cisco Unified

Communications Manager Express/SRST)• Dialplan pattern on phones for SRST call handling• DSP-based conferencing

– Ad hoc: 3 to 8 parties– Meet-me: To 32 parties

Features from Cisco Unified Communications Manager Express 4.0

• Basic Q.SIG support • Remote phone teleworker support• Cisco Unified Communications Manager Express support for IP

Communicator• Fax passthrough in Skinny Client Control Protocol (SCCP) mode for

Cisco ATA, VG224, and VG248• Cisco Unified SRST support for Cisco Unity using auto phone

registration with Cisco Unified Communications Manager Express

25

Features from Cisco Unified Communications Manager Express 3.2.3• Feature access codes for IP phones and VG224 FXS phones • Per-phone feature block• Secondary Cisco Unified Communications Manager Express for

redundancy• Overlay-expansion on multiple buttons• Direct inward dial (DID) Tool Command Language (TCL)

script handling• 10,000-number bulk speed-dial• Distinctive ringing enhancements• Auto-Answer enhancements (Headset & Intercom)• Conference last party drop • B-ACD agents see display of number of calls in Queue

New Cisco Unity Express 2.3 Features• 150, 200, or 250 voice mailboxes• SIP enhancements—RFC3261

– Message waiting indicator in SRST mode– Faststart support– RFC2833—DTMF – Consultative transfer, incorrect DN message

• Cisco Unified Communications Manager 5.0 and 4.x support• VoiceView Express• Additional languages: Japanese, Mexican Spanish,

and French Canadian

• Integrated messaging• .wav file attachment as an e-mail notification• IMAP4 client access support• Optional mandatory message expiry• Message notification

– E-mail, text based e-page, numeric-only page, phone, SMS notification

• Future message (individual) delivery • Cisco Unity Express automated attendant “simple GUI”• Dial-by-name or dial-by-extension

Features from Cisco Unity Express 2.2

• SNMP MIB and trap support

Features from Cisco Unity Express 2.1

• Additional languages– Italian– Latin American Spanish– Brazilian Portuguese– Danish– UK English

• Cisco Unified Communications Manager Express interoperability testing– B-ACD– Audible message waiting indicator with Cisco VG224

•Graphical monochrome display with resolution of 192 x 64 pixels• Lighted hold key• Lighted menu key• Single line• Four dynamic soft keys and a scroll toggle• IEEE standards based 802.3af inline power• Cisco Inline Power

• Graphical monochrome display withresolution of 192 x 64 pixels

• Single line• Lighted hold key• Lighted menu key• Four soft-key buttons and a scroll toggle bar• Supports text and audio-based XML applications• IEEE standards based 802.3af inline power• Cisco Inline Power

• 24 lighted line keys• Graphical monochrome display with resolution of 192 x 64 pixels• Dedicated keys for hold, redial, and transfer• Four dynamic soft keys and

a four-way rocker key• Dual-port integrated Ethernet switch• IEEE standards based 802.3af inline power

Cisco Unified IP Phone 7906G

Cisco Unified IP Phone 7911G

Cisco UnifiedIP Phone 7931

Basic Features

26

Cisco Unified IP Phones

27

Analog/Fax

Cisco ATA 186/188• Device with two analog ports to connect

faxes or analog phones• 1 RJ-45 10BASE-T Ethernet port (Cisco 186 ATA)• 2 Ethernet RJ-45 10/100BASE-T ports (Cisco ATA 188)

• Ideal for desktop office use• B/W graphic display with two fixed lines of characters• Four dynamic soft keys• Four configurable keys• Integrated external headset socket• Full-duplex speakerphone• Integrated dual Ethernet switch port

• High-resolution B/W graphic display• Four dynamic soft keys• Four configurable keys• Integrated external headset socket• Full-duplex speakerphone• Integrated dual Ethernet switch port• IEEE standards-based 802.3af inline power• Cisco Inline Power• Double-byte and Unicode characters • Lighted line keys

• 10/100/1000BASE-T Ethernet• High-resolution B/W graphic display• Four dynamic soft keys• Four configurable keys• Integrated external headset socket• Full-duplex speakerphone• Integrated dual Ethernet switch port• IEEE standards-based 802.3af inline power• Cisco Inline Power• Double-byte and Unicode characters • Lighted line keys

• Ideal for desktop office use• B/W graphic display with two fixed lines of characters• Four dynamic soft keys• Six configurable keys• Integrated external headset socket• Full-duplex speakerphone• Integrated dual Ethernet switch port

Cisco UnifiedIP Phone 7940G



•• 10/100/1000BASE-T Ethernet• High-resolution B/W graphic display• Four dynamic soft keys• Six configurable keys• Integrated external headset socket• Full-duplex speakerphone• Integrated dual Ethernet switch port• IEEE standards-based 802.3af inline power• Cisco Inline Power• Double-byte and Unicode characters• Lighted line keys

Cisco UnifiedIP Phone 7961G-GE

C

• High-resolution B/W graphic display• Four dynamic soft keys• Six configurable keys• Integrated external headset socket• Full-duplex speakerphone• Integrated dual Ethernet switch port• IEEE standards-based 802.3af inline power• Double-byte and Unicode characters • Lighted line keys



Advanced Features

28

• Wireless IP phone802.11b standard

• B/W pixel-based display• Two soft keys• XML script support• A range of 15–300m

according to environmental conditions• Supported on Cisco 340, 350, 1100, and 1200 Series

access points

• 10/100/1000BASE-T Ethernet• Eight programmable keys• 320x234 pixel touch screen display• Five soft keys• Advanced XML support• IEEE 802.3af inline

power support• Can connect external microphone and speakers

• Eight programmable keys• 320x234 pixel touch screen display• Five soft keys• Advanced XML support• IEEE 802.3af inline

power support• Can connect external microphone and speakers

•



Cisco UnifiedIP Phone 7920

• • Equipped with three microphones for better

space coverage• Full-duplex speakerphone• Three dynamic soft keys• Supports three external directional microphones

Cisco Unified IP Conference Station 7936

• Attendant console station to be used in conjunction

with the Cisco Unified IP Phones 796XG/G-GE

and 797XG/G-GE• Up to 34 extensions can

be monitored

Cisco Unified IP Expansion Module 7914

• 640x480 VGA sensor for improved video quality• Supports Cisco Unified IP Phones and IP Communicator• Camera on/off• H.263 video codec-128 kbps

to 1.5 Mbps bit rates• USB 2.0-compliant interface with 6-foot cable

Cisco UnifiedVideo Advantage

Cisco IP Communicator

• Five dynamic soft keys• Eight configurable line keys• Headset and speaker modes• Audio tuning wizard• Echo suppression and noise cancellation• Automated support for most VPN clients• Drag-and-drop dialing• Copy-and-paste dialing• Alphanumeric translation

Default Mode

Screen OnlyMode

Compact Mode

29

Cisco Aironet Wireless Access Points

Challenging Indoor Environment?

Cisco 521 Wireless ExpressAccess Point

Cisco Aironet 1000 Series Lightweight Access Point

Cisco Aironet 1240AG Series Access Point

• Support 8 to 10 wireless IP phones• Standalone mode: The access points are directly connected to the wired infrastructure and provide wireless connectivity to users in the area they cover.• Controller-based mode: The access points associate with a Cisco Wireless Express Mobility Controller• When used with the Smart Business Communications System it is plug-and-play

• Zero-touch configuration and management• Simultaneous air monitoring and data service• Internal and external antenna options• Works in conjunction with Cisco Wireless LAN Controller and optional Cisco Wireless Control System (WCS)• Operates as a lightweight access

point running LWAPP

• 2.4- and 5-GHz antenna connectors • Supports external antennas• 108 Mbps total bandwidth• Inline power support• Optional autonomous and LWAPP support• Rugged metal chassis• UL 2043 Plenum Rating and extended operating temperature

No Yes

Cisco Aironet 1130AG SeriesAccess Point

• 2.4- and 5-GHz integrated omnidirectional antennas• 108 Mbps total bandwidth• Inline power support• Optional autonomous and LWAPP support

30

Cisco Wireless Products

Cisco Aironet Wireless LAN Controllers

Number of Access Points to Support?

Cisco 526 WirelessExpress Mobility Controller

Cisco 4000 Series Wireless LAN Controller

• Cisco Wireless LAN Controllers are responsible for systemwide wirelessLAN functions, such as security policies, intrusion prevention, RF management,

QoS, and mobility. They work in conjunction with Cisco Aironet 1000 Series Lightweight Access Points and the Cisco Wireless Control System (WCS) to support business-critical wireless applications.

Up to 6 Specific Model to Support 12/25/50

Cisco 2000 Series Wireless LAN Controller

Up to 6

Cisco 2700 Series Wireless Location Appliance

• Scalable location tracking and asset management• Real-time visibility• Intuitive centralized management and GUI• Tight integration with a spectrum of technology and application partners through a rich and open application programming interface (API)

Cisco Wireless Control System (WCS)

• Manage LWAPP access points and controllers• Intuitive GUI and hierarchical maps• Wireless LAN planning and monitoring tools• Policy management templates• Complete wireless LAN intrusion protection• Integrated location tracking (optional)

When used with the Smart Business Communications System this product has additional features including:• Plug-and-play• Configured through the Configuration Assistant• Managed through Monitor Manager and Monitor Director

31

Related Links

Cisco Catalyst Series Switches

http://www.cisco.com/go/switching

Cisco Routers

http://www.cisco.com/go/routers

Cisco Security Solutions

http://www.cisco.com/go/security

Cisco Wireless Networking Products

http://www.cisco.com/go/wireless

Cisco Unified Communications

http://www.cisco.com/go/unified


http://www.cisco.com/go/sbr

Product Links

© 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the UnitedStates and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnershiprelationship between Cisco and any other company. (0601R) C07-357888-02 4/07

http://www.cisco.com/go/sbr

http://www.cisco.com/go/unified

http://www.cisco.com/go/wireless

http://www.cisco.com/go/security

http://www.cisco.com/go/routers

http://www.cisco.com/go/switching

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