cisco network voice engineer
TRANSCRIPT
Position Title: Cisco Network Voice Engineer
Business Unit: Infrastructure Solutions & Managed Cloud Services
Location: Reading or Wayne
Employment Status: Full Time With Complete Benefit Package
Position Description:
Primarily responsible for the configuration and administration of Cisco communications
and telephony systems.
Administer Cisco Communication Manager, Unity Connection, Presence, and Contact
Center Express systems as well as related network hardware and software.
Problem source identify and resolve user and system telephony issues.
Ability to create and update contact queue (CSQ) scripts.
Maintain day to day system operations and fulfill task requests for configurations
updates.
This position will participate in an on-call schedule, providing after hours support as
necessary.
Education/Certification:
Possess college degree or equivalent technical experience
CCVP / CCNP Voice – Desired
Experience:
Must have 2+ years’ experience configuring and supporting complex Cisco IPT solutions
with Cisco Communications Manager, Unity Connection, and Presence Server.
Hands on experience with scripting, configuring and supporting Cisco Contact Center
Express.
Experience configuring and troubleshooting Voice Gateways.
Experience working with VMware ESXi Hypervisor.
Experience troubleshooting Cisco Routers and Switches.
Exhibit strong troubleshooting skills.
Excellent verbal and written communication skills.
Hardware Platform/
OS Knowledge:
CUCM 8.x/9.x, Unity connection 8x,9.x, Cisco UCCX 8.x,9/x, CUPS 8.x
Cisco IOS
Cisco UCS
VMware