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Cisco Jabber

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Cisco Jabber

Cisco Jabber Video for TelePresence (Movi)

Cisco Jabber for Windows / MAC

Cisco Jabber for iPAD / iPhone / Android

Cisco Jabber Software Development Kit

Cisco Jabber Guest (To be released soon)

Categories

2


Cisco Jabber

Cisco Jabber Video for TelePresence (Movi)

Cisco Jabber for Windows / MAC

AND

Jabber related configuration

Focus of this presentation is on the below:

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Cisco Jabber Video for Telepresence

4

Cisco Jabber Video Enterprise Edition

1080p

Video Quality

Full-screen

Sharing

Dedicated Mobile Client

for Telepresence

PC

Mac


Cisco Jabber Video Extends an organization’s telepresence reach to workers on the go

Workers have access to telepresence

anytime, anywhere with mobile, HD

video. Enterprise-ready with centralized

IT management support.

Easy to use, HD mobile video for PC

or Mac

Scale to all of your users and they

can reach any other standards-based

telepresence or video endpoint

Managed centrally for control of user

settings, ease of installation and full

administration


Jabber Video For Telepresence Lab

On your PC / MAC, go to https://www.ciscojabbervideo.com

1. To make a telepresence call or join a meeting,

download jabber video and setup your account registration.

2. Make note of your jabber video address – [email protected]

On your IPAD / IPHONE / ANDROID

Install Cisco Jabber App

Now you can attend / join any Cisco Telepresence bridge / invite and

Call point-to-point over HD Video!!!

Get Telepresence Enabled for free!!!

6

https://www.ciscojabbervideo.com/

https://www.ciscojabbervideo.com/

mailto:[email protected]



Call test GDT bridge from Jabber Video on Laptop 1

Call test GDT bridge from Jabber Video on Laptop 2

Call test GDT bridge from Jabber on IPAD

Confirm three – party Telepresence Video Bridge


7



Demonstrate different types of point-to-point calls:

Call from Test Laptop 1(GDT) to Test Laptop 2 (Free Jabber Video)

Call from Test Laptop 1 to Cisco Codec C60 ([email protected])

Demonstrate FECC feature of Jabber

Call from Test Laptop 1 to [email protected]

Demonstrate FECC feature of Jabber

Demonstrate 'Share Presentation‘ feature of Jabber


8





Different types of point-to-point calls:

Call from Test Laptop 1(GDT) to EX 90

Remote user to demonstrate :

power of EX 90 for Document blowup!


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Jabber Video For Telepresence Vs. Desktop

Jabber Desktop vs. Jabber Movi comparison

Standards-based high-definition video (720p) vs. HD Video 1080p

– Small screen vs. Big screen!

No FECC vs. FECC

No separate presentation sharing vs. presentation sharing

Chat vs. no chat

Voicemail integration vs. no voicemail integration

Compare two jabbers!

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Jabber Video For Telepresence Vs. Desktop

Jabber Desktop vs. Jabber Movi comparison

Escalate to webex vs. not

Screen Capture vs. none

Sending an attachement vs. none

As most Cisco users have Jabber for Desktop they do not need another separate Movi client to be installed!

Compare two jabbers!

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Jabber Video For Windows Lab

Dial from IPAD [email protected], Dial from Jabber desktop 6630, and join the conference,

At Jabber desktop on click 'Stop My Video' / 'Start My Video'

Note that 'Stop My Video' depreciates the call to Audio Only on the bridge

Click on 'Start My Video' and that escalates the call back to Video, as validated on the IPAD screen.

Jabber Demo

12

mailto:[email protected],


Jabber Video For Windows Lab

On Jabber Desktop

Click on 'Start Meeting' and see that both a webex meeting gets created and an email notification to forward to clients also gets generated!

Recommend use of Headset to prevent audio feedback,

Have Remote User call 6630 from her Jabber Desktop and confirm conference Video conference

Demonstrate Desktop Sharing options

Desktop Sharing is a feature similar to a Webex escalation but

much less powerful than it.

Jabber Demo

13


Cisco Jabber Video and Collaboration Collaboration Applications

Cisco Jabber Video for telepresence (Jabber Video) is a video soft client that enables any

PC or Mac to become a business-quality video system that

transparently connects you to any other standards-compliant video

device.

14


Cisco Jabber Video and Collaboration

Product Features:

An intuitive user interface offers easy access to enterprise phone books and presence status (Enterprise version).

The system provides up to 1080p30 HD resolution as well as the mobile video industry-leading audio performance from a PC or Mac.

Intelligent bandwidth distribution and dynamic bandwidth adaptation optimize network load to help control operating expenses (OpEx).

Flexible provisioning system allows the administrator full control over the deployment, reducing end user support load.

Collaboration Applications

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Jabber Video Scale mobile video calling throughout the organization

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PC or Mac HD Video

capable of scaling to

tens of thousands

Call to any standards-

based endpoint

Unmatched B2B calling

capabilities with VCS

Expressway

Clear HD Video and

high quality content

sharing

Intuitive user interface

makes calling easy…no

training required

Manage user settings to

meet IT policies

Simple, centralized

installation &

management

Secure with AES and

TLS encryption

Manage centrally

with full control

Easy, mobile

HD video

Scales for everyone

to anyone


Specifications

Mobile HD video calling soft client for use on PC or Mac computer

Requires Cisco Video Communications Server and TelePresence Management Suite

Video resolutions up to 1080p30 and content sharing up to WXGA

Intuitive user interface for simple control

One-click call launch integration to other applications

Jabber Video key features

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Specifications

Multiway for seamless escalation to a multipoint call – managed through the network devices

H.323 and SIP with bandwidth up to 6 Mbps

Superior, CD-quality audio with wide-band acoustic echo cancellation (48Khz wideband, supporting MPEG4 AAC-LD, G.722.1 and G.711)

Firewall friendly

AES and TLS encryption for secure environments

Deploy with the PrecisionHD USB Camera for exceptional business quality

Jabber Video key features

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Jabber Video

Jabber Video brings telepresence to your PC or Mac so your workers can stay connected from virtually anywhere.

Customer benefits

Connect from public spaces or remote offices to

your telepresence network whenever you need

Easy to use and cost-effective

On-premise solution gives you complete control

and ties directly into your total telepresence

solution

Mobile HD Video calling for PC or Mac supported within an organization

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Jabber Video


Jabber Video For Telepresence

Key information

Business-quality HD video on PC or Mac

Interoperable with standards-based SIP and H.323 systems

Share any content and presentations on your computer with other participants

Scalable to thousands – easy to deploy & manage

Intuitive user interface with easy access to phone books and presence status

Simply add a USB camera or use built-in web cam

The Cisco TelePresence PrecisionHD USB camera is recommended for the best experience

Mobile HD Video calling for PC or Mac supported within an organization

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Jabber Video For Telepresence product offering Enterprise-ready, mobile HD video soft client

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Cisco TelePresence Video Communication Server Starter Pack Express (Cisco VCS Starter Pack Express) is an all-in-one solution for customers who are deploying a small to medium-sized Cisco TelePresence solution for the first time.

Product Features:

• Supports up to 50 registered devices and 25 concurrent traversal calls.

• Offers basic provisioning and management capabilities for Cisco Jabber Video for Telepresence (formerly Movi) and Cisco TelePresence System EX Series.


Jabber Video For Telepresence Lab building blocks

VCS provides SIP registrar, bandwidth management and inter-working to H.323 devices with VCS Control

VCS provides firewall traversal and B2B Communication with VCS Expressway

Enterprise customers require Cisco VCS and TMS

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Video Communications Server 1


Jabber Video For Telepresence building blocks

TMS provides phonebooks and directories, making it easy to provision and deploy

Manage users more efficiently by synchronizing with Microsoft Active Directory or LDAP

Enterprise customers require Cisco VCS and TMS

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Video Communications Server 1 TelePresence Management Suite 2


The Cisco TelePresence Management

Suite provides centralized control for

telepresence conferences with easy

booking, scheduling and One-Button-to-

Push conference attendance. It

facilitates mass provisioning of devices

and users and provides an enhanced

FindMe portal for end user availability

settings.


Product Features:

Facilitates mass provisioning, securely with

minimal end user configuration.

Centralized video portal with FindMeTM for

VCS users provides an enhanced user

experience.

Holistic management across all telepresence

infrastructure and endpoints with reduced IT

administration complexity.


Cisco TelePresence Manager software makes it easy to schedule, initiate, and manage Cisco TelePresence experiences.

Product Features:

• The software provides management of conference resources for the various Cisco TelePresence meeting types.

• Cisco TelePresence Manager equips administrators and help-desk staff with system connectivity and management dashboards.

• Reporting capabilities for usage, productivity, and return-on-investment (ROI) metrics.

http://www.cisco.com/en/US/products/ps7074/index.html


Jabber Video For Telepresence Easy for IT Administrator to manage; simple to use

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SIMPLE SET UP TO ADD USERS 1 USER LAUNCHES ON PC OR MAC 2

Administrator sets up new users

by importing from MSFT active

directory or manually.

Email is sent out to new

users automatically


Jabber Video For Telepresence Easy for IT Administrator to manage; simple to use

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VCS INTELLIGENCE BEHIND SCENE 3 USER CAN MAKE A CALL 4

Jabber Video

registers to VCS and

receives provisioning

and settings from

TMS Agent. VCS Control

with TMS agent


Steps to Success in your deployment

Software requirements. Software distribution

User and Client Provisioning

Authentication

Phonebooks

All discussion is based on Cisco Jabber for Video version 4.6

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Cisco Jabber – products for differing needs

Cisco Jabber Video Cisco Jabber

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Cisco Jabber – Comparison

Jabber Video (Win/Mac)

Jabber for Windows

Jabber for Mac

x x x x x x x x x x x x

x x x x x x 1

x x x x x x x x x x

Call Control Capabilities

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1) Video Availability Presence only and only on VCS


Cisco Jabber

Instant Messaging

and Presence

Cisco Enterprise

Call Control Video/

Desktop Share

Technology Cisco Secure

Remote Access

Unity

Connection

VM

Application

Integration

(MS Office)

WebEx

Conferencing


All-in-one UC Application

• Presence and IM

• Voice, video, voice messaging

• Desktop sharing, conferencing

Collaborate from Any Workspace

• PC, Mac, tablet, smart phone

• On-premises and Cloud

• Integration with Microsoft Office

http://www.cisco.com/go/jabber


Simplify your reachability

Any Addressing

Scheme

John

Smith

Product Manager

My Company

[email protected]

Email, Jabber ID/IM

408-555-1212

Office


SIP URI Check as part of CUCM Features

CUCM 4.x/5.x CUCM 6.x/7.x CUCM 8.0.x CUCM 8.5/8.6 CUCM 9.1

Mobility (SNR, Office Dial) X

Virtualization X X

Jabber on Win/MAC/IOS

(BYOD) X X X

Video (Native support of

Tandberg endpoints) X X X

SIP URI-Dialing X X X X

B2B (VCS Expressway) X X X X

Centralized Licensing

management (ELM) X X X X

Enabling Pervasive Video

(e.g. CAC for video) X X X X


SIP URI Dialling

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With the 9.0 release of Cisco Unified Communications Manager, SIP URI dialing is now a mainstream feature that is easy to deploy within the enterprise.

URI dialing also enables elegant business reachability for voice + video or voice alone over the internet.

But how does a typical Cisco UC Manager voice deployment enable internet facing URI dialing?

And how can you enable this reachability without compromising your voice environment?

We shall cover the steps required to enable URI dialing on Cisco UC Manager including the integration with the VCS Expressway solution, emphasizing secure deployment considerations every step along the way.


SIP URI Configuration in UCM

UCM treats URIs as aliases for directory numbers (DNs)

Endpoints have no notion of their associated URI(s), they still register with DN

A call to a URI behaves as if the call was made directly to the DN

Calls from an endpoint will include a URI in the caller ID if assigned to the DN

A call from an endpoint always includes the DN in the caller ID so it can be presented to a device that doesn’t support URIs, and those devices can return the call

[email protected]

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UCM SIP URI Overlay Dial Plan

URI Dial Plan overlays existing (and required) numeric dial plan

Each DN can have up to 5 SIP URI aliases

Each DN with a SIP URI will have a primary SIP URI for caller id purposes

Benefits of the URI overlay

– All UCM endpoints are reachable at SIP URI: SIP, SCCP, Analog

– Not all IP phones can dial SIP URI’s, but Speed Dials are an option

– Use SIP alpha URI for SNR Remote Destination

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Import and Assign SIP URI

How do I add SIP URIs to my existing dial plan? Easiest approach via LDAP Directory Integration

– Recommendation is to map the mail attribute to Directory URI

– Set end user primary line if not already set, to associate Directory URI associated DN

Other URI import options include

– Bulk Admin Tool

– AXL API

– Manual update to DN page

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UCM Directory URI Partition

End User Directory URIs will be added to Directory URI partition

Directory URI partition needs to be included in the dial plan by either

– Adding the partition to existing Calling Search Spaces

– Alias the Directory URI partition to an existing partition

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UCM SIP Profile for SIP Endpoints

SIP Profile for endpoints should be set to use, Use Fully Qualified Domain Name in SIP Requests

If this parameter is not enabled, the endpoint might end up with strange looking connected party id, instead of seeing the dialed URI

Avoid this: [email protected]

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UCM SIP Profile for SIP Trunk

Start by copying the Standard SIP Profile For Cisco VCS

SIP Profile should be set to use, Use Fully Qualified Domain Name in SIP Requests

The SIP Profile can be configured for different dial string interpretation settings

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UCM SIP Trunk

Recommendation is to set the Calling and Connected Party Info Format to “Deliver URI only in connected party, if available”

Associate SIP Trunk Profile created for VCS

Configure trunk with one or more VCS Control IP addresses

Set appropriate CSS allowing for inbound access to local URIs

Integration point with VCS Control

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UCM SIP Route Patterns

Use the SIP Route Pattern’s Domain Routing option

* character is a wildcard, matching all numbers, alpha chars, “.” and “-”

Simplest approach is using * pattern to match any domain, good for a default route to VCS

Option to route/block using more specific patterns (*.com, cisco.com, , *.org, *.xxx)

Starting w/ UCM 9, SIP Route Patterns can now utilize SIP Trunk or a Route List

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Enterprise Parameters of Interest

URI Lookup Policy controls URI case sensitive treatment

– Default is case sensitive, per RFC 3261

– Suggest Case Insensitive

Specify an Organization Top Level Domain (OTLD) to allow end users to dial only the user portion of a URI (left hand side)

Also include Cluster Fully Qualified Domain Name(s) to allow routing to numeric URIs

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Unified CM Dial Plan Segmentation

What if you don’t want all end users to be reachable from the internet by their SIP URI?

SIP URI import via LDAP sync results in all URIs in a default Directory URI partition

Directory URIs are associated with a user, and also a DN when a user has a primary line configured

SIP URIs can also be directly assigned to DNs

When directly assigning to a DN, the SIP URIs can reside in any partition

Multiple options on how to import URIs, including what partition they reside in

Don’t forget about the Directory URI Alias Partition Enterprise Parameter

Partitions for SIP URIs

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SIP Trunk CSS allow you to shield gateways, conferencing resources, messaging applications, etc.

Verify existing partitions in the dial plan offer enough segmentation

Consider creating a new CSS specifically for the VCS SIP Trunk inbound traffic

If necessary create a second SIP Trunk to VCS on a different port, with a CSS specifically for B2B traffic and new sip trunk security profile

Consider Time of Day routing to deactivate segments of the dial plan after hours

“Drop Ad hoc Conferences” + “Block OffNet to OffNet transfer” (Service Parameter)

Don’t forget to monitor Call Detail Records

Calling Search Spaces & Service Parameters

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Can I limit what domains my end users can and cannot call directly on UCM?

A * wildcard SIP Route Pattern routing to the VCS SIP trunk in a route partition accessible to end users provides access to any domain

SIP Route patterns can also be set to block outbound calls to specific or wildcard domains

How can I support HA B2B reachability?

SIP Route patterns now support Route List if there is a need to route to multiple VCS clusters with 2 or more trunks

SIP Route Pattern pointing directly at a SIP Trunk defined with multiple VCS nodes

SIP Route Patterns

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Software Requirements and Distribution


Infrastructure Prerequisites

Video Communications Server (VCS)

Recommended version 6.1+

Telepresence Management Suite (TMS)

Required version 12.6 +

Provisioning option enabled on both

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Client Computer Minimum Requirements

Processor- 2 GHz Intel Core 2 Duo or equivalent.

Memory

Windows XP: 512 MB RAM or more.

Windows 8, Windows 7 or Vista 32-bit: 1 GB RAM .

Windows 8, Windows 7 or Vista 64-bit: 2 GB RAM

Operating System

Windows XP SP2 or later

Windows Vista SP1 or later

Windows 7

Windows 8 ( only classic Desktop user interface)

Graphics

OpenGL version 1.3 or version 1.2 with multi-texturing extension.

Processor - 2 GHz Core 2 Duo processor or better

Operating System Mac OS X 10.8

Mac OS X 10.7

Mac OS X 10.6

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For PC: For Mac:

Recommended: Cisco

PrecisionHD™ USB camera


Obtain Setup Files Deploy client to desktops

53

Archive Contents Purpose

JabberVideo<version>.msi For creating custom Jabber Video installer for windows

JabberVideoSetup<version>.exe Ready made Jabber Video installer for windows

JabberVideoSetup<version>.dmg Application bundle for Mac OS X

JabberVideoProvisioningConfig

Template<version>.xml TMS Provisioning file for Jabber Video

Jabber_Video_Web_Help_<version>.zip Web help file – for providing help via web service.


Windows Client configuration overview

54

Registry Settings

Push configuration to windows registry key :

HKEY_CURRENT_USER\Software\Cisco\JabberVideo

Pre-configuring the .exe installer


Mac Client configuration overview

55

plist Settings

Push configurations to accounts in a managed

Mac OS X environment using MCX.

Preconfigure the installation software.


Preconfigured Settings

Minimum client settings to locate the provisioning service and register with VCS

Domain SIP domain on the VCS with which the client will register.

InternalVcs DNS address of the primary VCS control cluster.

ExternalVcs DNS address of a VCS Expressways cluster, if used.

56


Sign-in Settings Default behavior and recommended change

57

Recommendation:

disable sign in settings

Value Name

HideAdvanced Login

Windows Installer Public Property:

FORCEDHIDEADVANCEDLOGIN

Value :

1

Mac OS X .plist element:

<true>


Creating a Customized Windows Installer

Distribution includes JabberVideoSetup.exe , an InstallShield generated installer that utilizes some standard InstallShield switches.

The executable can utilize standard MSIExec.exe public properties as well as the preconfigured settings of the previous slide.

Syntax:

JabberVideoSetup.exe /v “<property1>=<value1> <property2>=<value2>…

Utilize any tool of your choice to pack this into a self extracting executable with a minimal UI and automatically launches it with the desired command line settings.

58


Creating a Customized Mac Installer

Extract the file create_custom_dmg.tar.gz from the archive.

Unpack the file: tar –xzf create_custom_dmg.tar.gz

Change to the directory create_custom_pkg

Run the script create_custom.dmg.sh with a plist file as parameter.

A customized install file JabberVideo.dmg will be written in the current directory

59


DNS SRV

DNS Service records, defined in RFC 2782, are a method to define a DNS record for a service instead of a specific host.

The DNS SRV record will resolve to one or more hostnames of servers and port numbers where the desired service may be found.

Can be used to implement location specific registration behavior.

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http://tools.ietf.org/html/rfc2782


Adding DNS SRV Records Windows

61

_tcp

clustername.cisco.com


Example DNS Records - Internal

_service._proto.name TTL class SRV priority weight port target

_sip._tcp.clustername.internal.com. 86400 IN SRV 10 60 5060 server1.internaldomain.com.

_sip._tcp.clustername.internal.com. 86400 IN SRV 10 60 5060 server2. internaldomain.com.

_sip._tcp.clustername.internal.com. 86400 IN SRV 10 60 5060 server3. internaldomain.com.

Accomplishes load balancing of endpoint registrations to VCS-C cluster.

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Example DNS Records - External

_service._proto.name TTL class SRV priority weight port target

_sip._tcp.express.external.com. 86400 IN SRV 10 60 5060 server1.external.com.

_sip._tcp.express.external.com. 86400 IN SRV 10 60 5060 server2. external.com.

Provides a single service view to external endpoints and hides sever names.

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Client Provisioning

64


Provisioning Extension

Provisioning of Jabber Video endpoints has evolved from provisioning agent , to provisioning extension.

Provisioning extension is the only method for newer endpoint such as the EX series, C series and Jabber Video starting in TMS 14.1.

Provisioning extension is a feature activated on the Telepresence Management Suite server and stores endpoint configuration data in a SQL database.

Endpoints use SIP subscribe messages sent to the VCS which retrieves the data from the TMS Provisioning Extension database and provides those setting to the endpoint.

Lets see this shown graphically……

Introduction

65


TMS

VCS Cluster

with PE or TMS Agent

2 – TMS Agent /PE replicates

the provisioning data to the

cluster

3

• VCS challenges user for

credentials.

• When authenticated, endpoint

receives provisioning profile by

SIP Notify Message.

• Endpoint registers to a VCS per

the provisioning profile.

• Endpoint subscribes to VCS for

Directory services.

4 – Success! endpoint is

ready for SIP calls

1 –Administrator imports users

from AD and creates

provisioning profiles.

AD

Administrator

SMTP Server

User

2 TMS emails user the

account credentials

Automated Provisioning with VCS & TMS

Endpoint

66


TMS

Control

Cluster

1. Subscribe

message to

Expressway

AD

Administrator

SMTP Server

Provisioning Outside the Enterprise

Expressway

Cluster

Mobile Users

Home Users

Remote Office

2. Proxy to Control

for provisioning

67


Provisioning Flow

Jabber Video Ethernet DHCP VCS

Control

TMS

Provisioning

Extension

DNS

Network and IP Connectivity

SRV and NAPTR lookup for Internal then External VCS

SIP Register to VCS

TMSPE

replication

SIP SUBSCRIBE sent for provisioning

(with user’s credentials)

SIP: Subscribe for phone book

(with user’s credentials)

68


VCS Traversal

Any call where the Cisco VCS takes the media as well as the signaling is a traversal call and will use a traversal call license on that Cisco VCS.

Usually a Cisco VCS Expressway needs a traversal call license to route calls, even for calls between devices directly registered to it. This is because endpoints behind firewalls need the Cisco VCS Expressway to receive and forward media in order to guarantee that the media is routable between the endpoints in the call.

Call traversal

69


DMZ Outside Network Inside Network

How VCS Expressway Firewall Traversal Works…

1. No inbound ports need to be opened on internal firewall to VCS Control, minimizing any potential attack area

2. VCS Control initiates outbound connection through the firewall to VCS Expressway using secure login credentials

3. VCS Control sends keep-alive packets to the VCS Expressway, to maintain the connection through the firewall

4. When VCS Expressway receives an incoming call, it issues an incoming call request to VCS Control

5. The VCS Control then initiates connection to the endpoint

6. The call is established and media traverses the firewall securely

A VCS

Expressway

B VCS

Control

Internet

70

Provisioning Options

71


Transport Options Client Provisioned options

72

Field Values

IP version

Public IP version

4 Auto

6

Media Port Range End 21900

Media Port Range Start 21000

Multiple Server Connections

Public Multiple Server

Connections

Off On

SIPKeepAlive Interval 24

• IP version

• Media port ranges can be changed if needed to accommodate specific firewall or other network interoperability challenges.

• Multiple server connections allows simultaneous active connections to both the main and backup servers. (typically not used)

• Keep alives are primarily to keep sessions through firewalls refreshed.


Encryption Options Client Provisioned options

73

Field Values

Encryption Policy Auto,

AutoNoSrtp

ForceTlsForceSrtp

ForceTlsAutoSrtp

ForceTlsNoSrtp

ForceTcpNoSrtp

• Sets the transport mechanism for the signaling and media.

• SIP communication is either TLS or TCP.

• Media is either SRTP, or no SRTP

• Signaling must be encrypted for any encrypted media.


FECC Options Client Provisioned options

74

Field Values

Far End Camera Control On Off

Far End Camera Control Selects

Source Off On

• Far end camera control determines whether this client is

allowed to control the far end camera. Also depends on

whether the far end allows the camera to be controlled.

• Allows this client to send source selection during FECC

establishment.


Services Options Client Provisioned options

75

Field

Help URL

Http Log URL

Inviter Contact URI

• Help: Specifies a help file or help web page. Invoked on client via the help button.

• HTTP Log: Specify a logging server.

• Inviter contact: Specify info of this client to be added to

favorites list on endpoints

Format = “Contact Person<sip:[email protected]>"


Services Options ( 2) Client Provisioned options

76

Field

FindMe URI

Multiway Participant URI

Phone Book Server URI

Presence Server URI

• Findme: Specify the Findme service on the VCS

• Phone book: Specify the Phone book URI of the TMS

• Presence: Specify the Presence URI of the VCS.


Client Software Upgrade Managing upgrades with TMS

77

Field

Windows Software

URL

Windows Software

Version

OS X Software URL

OS X Software Version

• TMS can check client version at login and prompt user to upgrade immediately.

• Download and install will begin if user accepts

• No restart of computer is necessary

• The client provisioning options specify the software download link and the desired software version.

• Group users in TMS. Provisioning options are specific to the group.

• If forced software upgrades are desired, utilize a third party software distribution package.


SIP Protocol Handler

Jabber Video installs itself as the default protocol handler for URI’s that have the sip: prefix.

Windows

78

Use Cases

• Add SIP URI’s to email signatures and vcards

• Embed in intranet employee profiles, helpdesk contact pages, etc.

• Integrate with any application that can send a protocol request to the operating system.


VCS Cluster Size Registration and call handling

79

VCS01 VCS03 VCS02

VCS01 VCS03 VCS02 VCS04

VCS01 VCS03 VCS02 VCS04 VCS05

VCS01 VCS03 VCS02 VCS04 VCS05 VCS06

5000 active users, redundancy for 2500. Call Limits: 200 Traversal, 1000 Non Traversal 7500 active users, redundancy for 2500. Call Limits: 300 Traversal, 1500 Non Traversal

7500 active users, redundancy for 5000. Call Limits: 300 Traversal, 1500 Non Traversal 10000 active users, redundancy for 5000. Call Limits: 400 Traversal, 2000 Non Traversal


Scaling Deployments

10k limit for number of provisioned users on a single VCS cluster

TMS can support 100K provisioned users. Partition users into groups to control how provisioning is sent to VCS clusters.

Provisioning

80


Case Study - Changing mix of endpoints Consider traversal and non-traversal

81

VCS Cluster H.323 Only

Endpoints

ISDN GW’s Jabber Video

SIP/H.323 Endpoints

MCU’s

Traversal calls required for Jabber Video calls. Other calls defaulted to H.323 end to end.


Case Study - Changed to SIP as the prime protocol

82

VCS Cluster H.323 Only

Endpoints

ISDN GW’s Jabber Video

SIP/H.323 Endpoints

MCU’s

Shift to SIP limited the traversal calls


Administrative Bandwidth Settings Client settings

83

Field Values

Resolution Preferences High Medium

Low

• Resolution preference specifies the maximum

High: widescreen HD (1920x1080 or 1280x720)

Medium: wide CIF (512x288)

Low: wide QCIF (256x144)


User Bandwidth Setting

84

1024x728 / AAC-LD 1.1M+

1024x576 / AAC-LD 729-1.09M

768x448 / AAC-LD 472-728

512x288 / G722 <471


Maximum Bandwidth

85

Max BW

Out

Max BW

In

Maximum BW Sent =

Min(Max BW Out , Max BW In)

• The initial resolution sent ( BW) is capped by the Maximum BW

• Media in each direction is independently controlled.

• BW at the start of the call is based on a database of the last 250 calls ( location specific). It choses a safe initial bandwidth.

• Database can be viewed at : Win XP: %userprofile%\Local Settings\Application Data\Cisco\Jabber Video

Win Vista /Win 7: %userprofile%\AppData\Local\Cisco\Jabber Video


Phonebooks

86

Favorites

Global

Directory

Phonebook

Enterprise

Directory

Phonebook

History

Local

TMS

LDAP

Troubleshooting

87


File Locations

Program Executable

– Vista and 7 ( 64 bit) : %Program Files (x86)%\Cisco\

– Vista and 7 ( 32 bit) %Program Files%\Cisco\

– Windows XP ~\Program Files\Cisco\

– Mac /Applications/Jabber Video

Favorites and History

– Windows %APPDATA%\Cisco\JabberVideo\

– Mac ~/Library/Application Support/Jabber Video

Debugging logs

– Vista and 7 %LOCALAPPDATA%

– Windows XP %USERPROFILE%\Local Settings\Application Data

– Mac ~/Library/Logs/Jabber Video

88


Call Statistics Troubleshooting

89


Cisco vs. Internal Camera

90


Common Issues

No video one way

– Verify whether video can be seen in self view mode.

– Verify that the internal camera is selected as the camera source.

– Ensure latest camera and video card drivers are loaded from the manufacturer.

– Verify that no other application has control of the camera. i.e webex, or Lync.

91


Cisco Jabber Guest

92

• Cisco Jabber Guest brings collaboration to the browser. Now,

customers can interact directly with a customer service agent,

resolving a problem by quickly and securely sharing high-

definition

• Guests simply click a URL, website link, or mobile application to

start the interaction.

• Cisco Jabber Guest is designed to use web advancements such

as HTML5 and upcoming standards such as WebRTC.

• You can also use Jabber Guest to host people with whom you do

business, for example, partners and suppliers. It's as good for B2B

as B2C.


Cisco Jabber Guest

See for yourselves!

One minute on Youtube

93

• http://www.youtube.com/watch?v=TaOQLm021lM

http://www.youtube.com/watch?v=TaOQLm021lM

http://www.youtube.com/watch?v=TaOQLm021lM

cisco jabber - cisco userscisco-users.org/zips/20131204_dfwcug_cisco_jabber.pdfcisco telepresence...

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