configuring recording for cisco workforce optimization
TRANSCRIPT
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Configuring Compliance Recording with CISCO Workforce Optimization
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Configuring Recording + WF CR ➢ Overview of How to
setup Network Recording➢ Quick Overview WFM Configuration➢ Trade off and deployment decisions!
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Configuring Recording➢ Chose Recording Format ➛ SPAN ➛ Server ➛ Network (i.e. Built in Bridge)
➢ Media Source ➛ Gateway (Trunk side) ➛ IOS M Train for Media Forking ➛ Phone (Extension side)
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Configuration Tasks - CUCM➢ System Parameters ➛Notification ➛Agent or Caller or both ➛BiB set to On for default, device overrides!➢ SIP Trunk ➛From CUCM to Gateway ➛From CUCM to Recorder ➛Check Security Profile for Transport UDP➢ Configure JTAPI User + CTI Permissions
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System, Service Parameters
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System, Cluster Parameters
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System, Cluster ParametersBuilt in Bridge
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SIP Trunk Security Profile Config
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Configuration Tasks➢Configure Dial Pattern, partition, CSS➢Configure a Recording Profile➢Configure Users to be members of CTI
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Configuration Tasks - Devices
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Configuration - Directory Number
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Configuration - Recording Profile
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Configuration - Recording Profile
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Configuration - Recording Profile
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Configuration - Recording Profile
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Configuration - Recording Profile
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Basic System Configuration
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Basic System Configuration
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Cisco Unified CC Database
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Cisco Unified CCX Administration
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Cisco Unified CCX Administration -Password Management
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Cisco Unified CCX Administration -Password Management
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Cisco Unified CCX Administration -Telephony Groups
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Cisco Unified CCX Administration -Enterprise Settings
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Cisco Unified CCX Administration -VoIP Devices
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Cisco Unified Workforce Login
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Cisco Unified Workforce Install Plugins
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Cisco Unified Workforce Plugins Correct URL
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Cisco Unified Workforce Plugins Correct URL
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Cisco Unified Workforce Web Interface
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Cisco Unified Workforce Dashboard
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