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Ordering guideCisco partnerconfidential

Cisco Collaboration Flex PlanNovember 2019 Version 1.15


Introduction

Purpose of this guide

This ordering guide is designed to help Cisco’s account teams and

qualified Cisco partners quote and order Meetings and Calling through

the Cisco Collaboration Flex Plan.

Using this guide and the supporting material, you will:

• Understand the Meetings and Calling services in Collaboration

Flex Plan

• Understand the included components for each service, according

to each deployment model

• Understand the buying models

• Walk through the quoting and ordering process

• Understand the resources available to you and how to use Flex Plan

for your customer’s scenario

Offer overviewThe Cisco Collaboration Flex Plan is a single subscription that gives you

access to Cisco’s collaboration services and software. It allows your

customers to mix and match buying models and deployment models

during the subscription, depending on their needs. One agreement covers

software, features, services, and technical support.

Calling

A comprehensive list of all included features, services and entitlements are included in the data sheets for the applicable service and buying model. Terms of Use are stated in the applicable license or service terms. See the offer documentation section of this guide for a complete list of applicable terms and agreement.

Audience

The intended audience for this ordering guide is Cisco sales teams

and partners whohave been approved to sell Collaboration Flex Plan. Partners must be eligible to sell this offer and have accepted Cisco Collaboration Flex Plan terms and conditions.

You should be familiar with Cisco Commerce Workspace (CCW) Annuity platform. You should have completed SaaS Subscriptions training as part of your company’s SaaS subscription resale certification.

© 2019 Cisco and/or its affiliates. All rights reserved.

TeamcollaborationMeetings

On-Premises ♦ Hosted ♦ Cloud

Enterpriseagreement

Nameduser

Activeuser

100% 15%

Deployment model: Customers can choose whether to deploy on-

premises, partner hosted or cloud. Customers can choose to mix

deployment models to fit their needs.

Buying model: Collaboration Flex Plan provides a choice of buying model

for their services: Enterprise Agreement (EA), Active User (AU), and Named

User (NU). Different or same buying models can be chosen for the available

service. Not all buying models are available for all services; for example,

there Is not an Active User buying model for Calling.


All prices are MSRP, per knowledge worker per month unless otherwise indicated. When Meetings EA and Calling EA are bundled together, there is a 15%

savings. Detailed information related to calling EA and meetings EA can be found in the Flex Plan EA data sheets and in this ordering guide.

A detailed list of all SKUs and Prices is in the Appendix to this orderingguide.

Partners/Customers who do not already have a version of Cisco Meeting Server (on-premises meeting solution) installed should purchase R-CMS-K9 ($0 GPL), which will provide the Meeting Server activation key.

EA subscriptions are subject to an annual True Forward as outlined in the EA Program Terms.

*Webex Calling for SP and Webex Calling options are only available to approved partners.


Enterprise Agreement (EA), an enterprise-wide subscription for meetings, calling, or meetings and callingtogether.

For organizations with 250 or more knowledge workers, the Enterprise Agreement helps you ensure company-wide access to the Meetings

and/ or Calling services your users need, without being concerned about how the services are delivered. You can choose Meetings or Calling,

or bundle Meetings and Calling together. Team Collaboration is included for all knowledge workers.

Meetings AUTeam collaboration

and meetings

Tiers for EA and AU

Tier I: 250-1,999 KW

Tier II: 2,000-9,999 KW

Tier III: 10,000+ KW

Meetings EA Meetings & Team Collaboration

Calling EACalling & Team Collaboration

Meetings EA & Calling EA

Meetings, Team Collaboration, & Calling

Tier I - $15.50 On-Premises Hosted & Cloud* On-Premises Hosted & Cloud

Tier II - $14.25 Tier I - $11.00 $20.25 Tier I - $22.50 $30.50

Tier II - $10.25 $18.75 Tier II - $20.75 $28.00

Tier III - $13.75 Tier III - $9.75 $17.75 Tier III - $20.00 $26.75

Add-On to Meetings EA: Conference Audio Add-On to Calling EA

BridgeCallback

$4.00

$9.00 Australia

GlobalCallback$30.00

Common Area PhoneOn-Premises Hosted & Cloud

$5.25 $9.00 (per device in excess of EA Common Area Allowance)

https://www.cisco.com/c/en/us/products/unified-communications/spark-flex-plan/datasheet-listing.html

https://www.cisco.com/c/dam/en/us/solutions/collateral/collaboration/collaboration-events/collab-flex-suites.pdf

https://salesconnect.cisco.com/open.html?c=86c564be-71d4-4bc7-b2de-d934843a823d


Team collaboration is included for all knowledge workers.

All prices are MSRP, per Active User per month, unless otherwise indicated. Complete details on the Meetings Active User Model, including ‘true forward’ calculations can be found in the Offer Description: Cisco Collaboration Flex Plan Offer.

Partners/Customers who do not already have a version of Cisco Meeting Server (on-premises meeting solution) installed should purchase R-CMS-K9 ($0

GPL), which will provide the Meeting Server activation key.

Additional information can be found in the Meetings AU Data sheet.


Active User (AU), a usage-based subscription for meetings.

Allows you to purchase meetings entitlement according to adoption, and closely track the return on your investment. With the Collaboration Flex

Plan - Active User, you can purchase subscriptions for a minimum of 40 Active Users or 15 percent or more of your Knowledge Workers. As active

usage of Meetings increases, the active user subscription quantity increases with an annual true forward.

Tiers for EA andAU

Tier I: 250-1,999 KW

Tier II: 2,000-9,999 KW


Meetings AUMeetings + Team Collaboration

Tier I - $34.00

Tier II - $32.75

Tier III - $31.50

Add-On to Meetings AU: Conference Audio

Bridge Callback

$16.00

$36.00 Australia

Global Callback

$120.00

https://www.cisco.com/c/dam/en_us/about/doing_business/legal/OfferDescriptions/cisco_collaboration_flex_plan.pdf

https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/datasheet-c78-740390.html


Cisco Collaboration Flex Plan –Named User (NU) meetings,a per-user subscription for Meetings.

Allows you to purchase full featured Meetings at a per user rate with no minimum to purchase.* This subscription is designed for organizations that want the

simplest possible approach to buying Cisco Webex Meetings applications.

Cisco Webex meetings can be purchased as a suite or a la carte. Cisco Webex Meetings Suite includes all of the Cisco Webex Meetings (1,000 participants) ,

Events (1,000 participants), Training (1,000 participants) and Support (5 participants). Team Collaboration is included with the purchase of Cisco Webex

Meetings Suite or Meetings, but does not come with the standalone purchase of Events, Training or Support.

Meetings NUMeetings and Team Collaboration

Meetings

On-premises and/or

Cloud

Meetings Suite

Cloud MeetingsSuite*

Events

Webex Events standalone

Training

Webex Training standalone

Support

Webex Support standalone

$32.25 $53.00 $475.00 $499.00 $139.00

Meetings Add-Ons

Content

management

Additional

file

storage

Cloud device

registration

Telepresence

roomPro Pack Conference Audio

Conference

Audio

Committed/Un

committed

Minutes

Webex

Edge/Connect

$1.50

Per user

$100

Per TB

$29.50

Per device

$29.50

Per device

$4.50

Per user

Bridge Callback

$4.00

$9.00 Australia

Global Callback

$30.00

Usage rates apply

Various options and pricing

available (refer to sku list)

Partners/Customers who do not already have a version of Cisco Meeting Server (on-premises meeting solution) installed should purchase R-CMS-K9 ($0

GPL), which will provide the Meeting Server activation key.

*Minimum purchase of 25 users is required with the selection of Meetings Suite in the Named User buying model.

Additional information can be found at the Meetings Named User Data sheet


https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-740827.html


Cisco Collaboration Flex Plan–Named User (NU), a per-user subscription for Calling.

Allows you to purchase full featured Calling at a per user rate with no minimum to purchase. Team Collaboration is included for each user.


Additional detailed information related to Collaboration Flex Plan Calling- Named User offer, including Add-ons can be found in the Flex Plan named user data sheets.

*Webex Calling for SP and Webex Calling options are only available to approved partners.

Calling Add-Ons

Common Area SME ER EXP-RMS

On-Premises Hosted & Cloud $1.50

Per session

$0.75

Per device

$19.50

Per user$5.25 $9.00

Calling NUCalling and Team Collaboration

On-Premises Hosted & Cloud*

$9.00 $19.75




Better together pricing with meetings and calling

When Meetings and Calling are purchased together in a Collaboration Flex Plan subscription, the customer is able to take advantage of better together

pricing even if different buying models are used for different services.

Pricing notes:

• Prices presented here are for guidance while ordering. Final pricing will be presented in the CCW configuration.

• All prices shown are Cisco List Price (MSRP) per month price.

• A complete list of all priced SKUs is in the Appendix


Meetings EA and Calling NUMeetings, Team Collaboration and Calling

Meetings AU and Calling EAMeetings, Team Collaboration and Calling

Meetings AU and Calling NUMeetings, Team Collaboration and Calling

On-Premises Hosted &

Cloud


Cloud


Cloud

Tier I $23.75 $33.50 Tier I $41.00 $49.50 Tier I $42.25 $52.00

Tier II $22.50 $32.25 Tier II $39.00 $46.75 Tier II $41.00 $50.75

Tier III $22.00 $31.75 Tier III $37.50 $45.00 Tier III $39.75 $49.50

Add-On to Meetings EA: Conference Audio Add-On to Meetings AU: Conference Audio

Bridge Callback

$4.00

$9.00 Australia

Global Callback

$30.00

Bridge Callback

$16.00

$36.00 Australia

Global Callback

$120.00

Meetings NU and Calling EAMeetings, Team Collaboration and Calling

Meetings NU Suite and Calling EAMeetings Suite, Team Collaboration and Calling

On-Premises Hosted & Cloud On-Premises Hosted & Cloud

Tier I $40.50 $49.75 Tier I $59.25 $73.25

Tier II $39.75 $48.25 Tier II $58.50 $67.00

Tier III $39.25 $20.25 Tier III $58.00 $66.00

Add-On to Meetings NU: Conference Audio

Bridge Callback

$4.00

$9.00 Australia

Global Callback

$30.00

Calling NU Options same as standalone Tiers for EA and AU

Tier I: 250-1,999 KW

Tier II: 2,000-9,999 KW



Cisco Collaboration Flex Plan–Cloud Calling and Meetings

Allows you to purchase a fully featured Cloud Calling (either Webex Calling or Webex Calling for SP), Meetings (200 participant capacity),

and Team Collaboration (Webex Teams) at a per user rate with no minimum to purchase.


Additional detailed information related to Collaboration Flex Plan-Cloud Calling and Meetings, including Add-ons can be found in the Flex Plan Cloud Calling and Meetings data sheet.

*Webex Calling for SP and Webex Calling options are only available to approved partners. This offer is only available to UScustomers only.

Cloud Calling Only User Add-Ons

Cloud Calling only users $19.75

Common Area licenses $9.00

Cloud Calling and Meetings Cloud Calling, Meetings, and Team Collaboration

Cloud Calling and

Meetings$39.00



Cisco Collaboration Flex Plan Multi Partner Sales Model

The Multi Partner sales model is designed to expand the partner base eligible to sell Collaboration Flex Plan to partners who are not certified to

deliver all workloads in the plan.

The plan allows partners to purchase subscriptions for Collaboration Flex Plan and contract with other Cisco partners to deliver certain

workloads within the Flex Plan bundle.

.


• Lead Partner: Partner ordering Collaboration Flex Plan bundle subscription and billing end-customer for entire service. The partner utilizes the

Multi Partner sales model to deliver workloads in the bundle for which they are not certified.

• Solution Partner: Hosts workloads for which Lead Partner is not certified, under contract with the Lead Partner. This partner is certified to host

and deliver the workload working together with the Lead Partner.

• Hosted Workload: Workloads which are part of the Multi Partner sales model:

✓ Partner Hosted Calling (HCS)

✓ Cloud Connected Audio – Service Provider

✓ Contact Center

Customer Lead Partner

Solution Partner(s)

Cisco sells full Collaboration Flex

Plan bundle through Lead

Partner.

Workloads can be provided by Solutions Partner(s):• Hosted Calling (HCS)• Cloud Connected

Audio – SP• Contact Center

One subscription

Busi

ness

as

Usu

al

New

Pro

cess

Single Lead Partner of Record

One bill from Cisco to Lead Partner

Solution Partner shares in service delivery

Sales compensation to all Cisco account teams

Multi Partner Sales Model Requirements and Process Flow

.


Lead Partner Requirements

✓ Signed Collaboration Flex Plan addendum and Multi Partner terms and conditions

✓ Able to sell outsourced workload

✓ Able to take first customer call for entire subscription feature set

✓ Completes A2Q review of offer

Solution Partner Requirements

✓ Signed Collaboration Flex Plan addendum and Multi Partner terms and conditions

✓ Fully CMSP certified in hosted workload

✓ Hosting offer defined and priced

✓ Completes A2Q review of offer

Lead Partner Process Flow

✓ Sells complete solution to customer

✓ Orders entire subscription from Cisco

✓ Delivers licenses/entitlements for hosted workload to Solution Partner

✓ Pays hosting fee and any other value add to the Solution Partner

Solution Partner Process Flow

✓ Agrees on hosting service definition and price with Lead Partner

✓ Receives licenses/entitlements for hosted workload from Lead Partner

✓ Provisions service for customer on Lead Partner order

✓ Bills hosting fee and any other value add to the Lead Partner

Ordering/Billing/Provisioning Process Flow:

✓ Lead Partner sales team identifies customer opportunity

✓ If order includes workload to be delivered by Solution Partner, a customer specific quote is obtained by Lead Partner

✓ Flex Plan bundle, including contracted workload is ordered from Cisco by Lead Partner in business as usual manner

✓ Solution Partner’s Cisco account team identifies/registers Multi Partner deal in SalesForce



Cisco Collaboration Flex Plan Ordering Steps

Deployment & Buying Models

Determine the best buying model and

deployment model mix for the customer for

Meetings and/or Calling.

Knowledge Worker Count

For the EA and AU buying models, it is

important to assess the correct Knowledge

Worker count for the customer.

2

Flex Plan Value Transfer

For Calling, Meetings, and/or SWSS residual value

adjustments, request value using the appropriate

method.

3

Webex Transfer to Annuity

A Transfer Code is required if the customer’s existing Webex

Meetings site needs to be moved to the Annuity platform without

user impact. Obtain the Transfer Code to be input into deal or

quote before converting to order.

4

CCW Estimate

Go to CCW, create an estimate, enter A-FLEX, hit enter, and enter

appropriate Meetings and/or Calling buying model and deployment mix. Enter in discounts. And purchase

adjustment.

5

Quote Attachments

Attach the following documentation to the quote

and order:• DocuSigned EUIF• LoA (if applicable)• Competitor form (if

applicable)

6

Ordering & Fulfillment

• Smart and virtual accountsshould be assigned at time oforder. The partner should beassigned access to the smart

account.

• A correct eDelivery emailaddress should be provided onthe order to ensure that PAK

notification is received.

7

Each of these numbered steps is covered in more detailin the corresponding section of this ordering guide

1

https://try.webex.com/mk/get/ciscowebexmigration

https://communities.cisco.com/docs/DOC-57261

https://communities.cisco.com/docs/DOC-64326


1

Define the enterprise boundaries and knowledge worker (KW)count

• Determine the number of KW and affiliates that will make use of the offer. Calling EA and Meetings EA will require all the customers KWs to be covered.

Meetings AU will require a minimum of 15% of the total KW count to be covered.

Outline deployment strategy

• Does the customer require Meetings and/or Calling; expected number of years to deploy/duration of term (1-5 years); and the expected Requested

Start Date; deployment mix of cloud, on-premises, or hosted (calling only). The customer’s CapEx and OpEx strategy will help determine the mix of

licenses needed.

Outline the buying modelstrategy

• Does the customer require Meetings EA, Meetings NU or Meetings AU? Does the customer require Calling EA or Calling NU? Determine the buying

models that will be part of this agreement.

End User Information Form (EUIF)

• For Calling EA and Meetings EA or Meetings AU, the EUIF is required. It is NOT required to be signed at time of quote. It will need to be signed at time of

order.


Deployment and buying models

2 Determining the knowledge worker count

It is important to determine the correct KW count for the customer if Calling EA, Meetings EA, and/or Meetings AU are being considered.

“Knowledge Workers” means your Employees and Contractors that use Devices as part of their job duties that are performed on your behalf. A “Device”

means computing or communications devices capable of running the software or browser plugins associated with the Collaboration suite.

Determine the knowledge worker count

• The EUIF is used to define the KWs and any exclusions of non-KWs. It can also be used to define exclusions based on affiliates and/or geography. Cisco

reserves the right to verify KW counts based on externally available information for the customer entity.


Flex Plan Value Transfer3

Obtain continuing credit value for perpetual licenses, competitor calling licenses and initial term credit value

for active SWSS in exchange for a purchase adjustment on Cisco Collaboration Flex Plan.

Eligibility

Transfer Credit is applicable for a subscription term of 36

months or longer

For Calling, current software releases of Cisco Unified

Communications Manager are eligible.

Eligible towardsA-FLEX, A-FLEX-CC, A-CJP

offers only.

A-SPK, A-SPK-EDU offers do not qualify for Purchase Adjustments.

For Contact Center and Meetings, an active SWSS

support contract is required to transfer licenses

See Cisco Collaboration Flex Plan Value Transfer Policy for additional details

The Transfer Credit will be applied to any renewal term(s). For example, if Partner places an order for a thirty-six (36) month subscription that renews at the end of the initial term for a renewal term of twelve (12) months, Cisco will apply the Transfer Credit to the renewal subscription.

The SWSS Residual Credit and “Other Credits” will only be applied to the initial term.

https://salesconnect.cisco.com/open.html?c=c99bd5da-c9e9-4253-8707-ec6571ec31a9

Flex Plan Value Transfer (cont.)3


Once the order has closed and subscription PAKs have been eDelivered, the perpetual value transfer licenses will

be marked as ‘expired’ by Cisco’s Flex Plan Operations Team in Cisco.

*Will be available for Tier 1 partners. 2-tier partner access coming soon. *Tier 1 and Tier 2 partners have the option to purchase via distributor. In this case, the distributor will apply value transfer credits in CCW.

Streamline the transfer credit process in one

place with CCW

Cisco Commerce Workspace (CCW)*

Click here for

CCW

New quotes and deals

Continue to section 5 for detailed CCW instructions.

New quotes and deals will have to use CCW

for credits with Flex Plan Value Transfer

https://apps.cisco.com/Commerce/home


This step is only needed if the customer has an existing Webex Meetings subscription that is transferring to Annuity for the first time.

1. Transfer codes have been proactively provided for existing customers transferring Webex URLs to subscription

2. If the transfer code has been misplaced:

• To receive a copy of the transfer code, contact [email protected] and include Customer Name, Requestor Name & Email, BLiSAccount Number, Webex Site URL.

3. Before partner converts Deal/Quote to order on Cisco Annuity platform in CCW:

a. For end of term transfers, enter existing contract renewal date into “Requested start date”

b. Answer “Yes” to transfer question

c. Enter transfer code (received via email) into “Qty” field for transfer code

d. Enter partner “Provisioning contact email”

4. On the requested start date, the Provisioning Contact will receive an email to “Set up your service”.

a. The Transfer Code will be required during this step.

b. IMPORTANT! Upon receipt of the provisioning email, Provisioning Contact MUST click the “Set up your service” button immediately to complete

order and service setup, as this starts the service and billing on the Annuity platform.


4 Webex transfer to annuity

The next set of screenshots walk you through the process of creating an estimate in CCW for Collaboration Flex Plan

Bill of Materials (BOM)

• The Bill of Materials for Collaboration Flex Plan should be generated by creating an estimate in CCW. Collaboration Flex Plan provides a guided selling

experience and includes all the buying model and deployment options under one top level SKU. As options are selected, questions will be dynamically

generated tied to the previous option/feature selected. If an option is accidentally selected, there are selections such as “No (insert feature name)

required” available to back out of an option.

Single ATO

Enter the entire high level ATO: A-FLEX into the configurator and select ADD.

5 Creating the CCW estimate for Cisco Collaboration Flex Plan

mailto:[email protected]


Enter the transfer code that the Partner received in the

email notification afterinitiating the request.

Enter the customer’s start date

Select the term needed:12, 24, 36, 48, or 60

months

• Requested Start date must be within 90 days of

order submission.

• If the customer is transferring their existing Webex

Meetings subscription to Annuity, for end of term transfers

align with contract end date of the previous service. For

mid term transfers, select a billing date.

• Renewal Terms available: 12 months

• Payments terms are prepay for initial term, monthly,and annual billing.

Transfer question

• If the customer is transferring their existing Webex

Meetings subscription to Annuity for the first time, a

Transfer Code is required. The transfer process can be

started by going to cs.co/transfer-request

• Transfer codes have been proactively provided for

existing customers transferring Webex URLs to

subscription. If a resend is required, contact

[email protected]

Terms and payments


5 Creating the CCW estimate (cont.)

Yes must be selected if the customer is transferring their Webex Meetings subscription to Annuity for the first time.

https://cs.co/transfer-request


A-FLEX


• Meetings EA requires coverage of all Knowledge Workers

(KWs) for the customer entity.

• Quantities entered per deployment method must equalTotal

knowledge worker count for meetings EA.

• If Meeting Bridge Country Call Back Audio is needed

select between the standard option or Australia.

Meetings active user

• Meetings AU requires the greater of 15% of total KWs

or 40 Active Users.

• Meetings AU requires you to first enter the total number

of Knowledge Workers and then the number of Active

users. The total number of Knowledge Workers entered

must be correct in order to ensure the correct number

of total licenses are provisioned

5 Creating the CCW estimate (cont.)Meetings enterprise agreement

First enter total number of Knowledge Workers for

the customer entity.

Enter the number oflicenses needed per

deployment model for the Active Users.

Next, enter the number of Active Users (minimums

required).

Webex Edge Audio is included when Meetings Toll Dial-In or CCA-SP User + VoIP Audio is selected as the Webex conferencing option for EA and AU at no additional cost. In order to take advantage of the Webex Audio footprint beyond the Toll included in A-FLEX you must either select Committed/Uncommitted Billing or upgrade the fixed rate monthly plan to enable those call types. It is recommended that when enabling Webex Edge Audio to purchase and provision Webex Edge Connect as well. This will guarantee a premium meeting quality experience combined with great cost savings on audio and internet bandwidth together. Webex Edge Connect is available under Additional Options.


A-FLEX

Enter the number of licenses needed per

deploymentmodel required by the customer.

Select if additional priced audio options

are required.

Select whichincluded audio

option.

Meetings EA requirescoverage of all KWs for

the customer entity.

If Meetings are required, select between Meetings EA or AU.

A-FLEX


• Meetings NU cannot be selected with Meetings EA

or Meetings AU.

• Cloud Meetings customers can choose one of either

Meetings suite or any combination of a la carte.

Meetings suite includes Meetings, Event, Training, and

Support in a bundle. A la carte includes the same

services as standalone selections.

• Minimum for the Meetings suite is 25. No minimum for a

la carte or On-Premises Meetings.

• Among the additional Meetings NU services, Cloud

Device Registration and TelePresence Room require a

quantity to be entered.

• If Meeting Bridge Country Call Back Audio is needed

select between the standard option or Australia.


5 Creating the CCW estimate (cont.)Meetings named user

If Meetings NU is required, select Yes

Select which deployment is required.

If Cloud Meetings is selected, enter quantity of

Named Users required.

Select which type of Cloud Meetings is required.

Single select only.

If On-Premises Meetings is selected, enter quantity of

Named Users required.

Select anincluded

Audiooption.

If TelePresence Room is selected, select a version.

Enter quantities required, if prompted.

Select which additional Named

User Meetings services are

required.

• Webex Edge Audio is included when Meetings Toll Dial-In or CCA-SP User + VoIP Audio is selected as the Webex conferencing option for EA and AU at noadditional cost. In order to take advantage of the Webex Audio footprint beyond the Toll included in A-FLEX you must either select Committed/UncommittedBilling or upgrade the fixed rate monthly plan to enable those call types. It is recommended that when enabling Webex Edge Audio to purchase and provisionWebex Edge Connect as well. This will guarantee a premium meeting quality experience combined with great cost savings on audio and internet bandwidthtogether. Webex Edge Connect is available under Additional Options.


• Webex Events is sold per named user.

• Webex Events 3,000 is sold as a standalone

meetings subscription. This option can not be

combined with EA, AU, and NU meetings options

under the same subscription.

• Customers who wish to have both Webex Events

3,000 and the Meetings suite available under the EA,

AU, and NU buying models will need to purchase two

separate subscriptions under the A-FLEX ATO.


5 Creating the CCW estimate (cont.)Webex Events 3,000

Select an Audiooption if desired.

*Only required ifcommitted audio spend

is selected.

Unlimited NBR storage can be purchased under Content Management.

• Audio Broadcast and VoIP are included with the site

purchase.

• Committed/Uncommitted Audio, or Cloud Connected

Audio for Service Providers (CCA-SP) options are

available to purchase as and add on to the Webex

Events site.

• Unlimited Network Based Recording (NBR) storage is

available to purchase as an add on for each user. The

total number of users purchased will match the total

number of users purchased for Webex Events 3,000.

Once Webex Events is selected, enter quantity of Named Users

required.

If Webex Events is required, select Yes


Select Yes if Calling NU is required by the

customer.

• Calling EA requires coverage of all Knowledge Workersfor the customer entity.

• Common area desktop licenses are included at up to50% of total knowledge workers for calling EA. Aninitial 20% are provisioned at time of order. Additionallicenses up to the 50% can be requested by opening acase with GLO. Excess common area desktop licensesshould only be entered in excess of the 50%.

Calling named user

• Only one Calling buying model should be selected EA or

NU. Both should NOT be selected.

• No minimums for On-Premises, Hosted, Webex CallingEnterprise and Basic Named User Calling.

• UCM Cloud Calling is recommended to be purchased fororganizations with 1,000+ users. UCM Cloud Callingrequires at least 250 users to be purchased.



Calling enterprise agreement

Select any additionaloptional priced Calling NU features required by thecustomer and enter the

needed quantities.

Select if Excess Common Area Desktop licenses are needed

and enter quantity per deployment model.

Enter the number of licensesneeded per deployment model

and version (if applicable) required by the customer.

Calling EA requirescoverage of all KWs

for the customerentity.

Select Yes if Calling EA is required by the

customer.


Calling Named User with Webex Calling options


5 Creating the CCW estimate (cont.)Calling Enterprise Agreement with Webex Calling options

Cloud Calling requires a selection from Webex Calling, Webex Calling (formerly Spark Call), or Webex Calling for SP.

• Cloud Calling now has an option to select WebexCalling, Webex Calling (formerly Spark Call) or WebexCalling for SP. Only one option can be selected for asingle subscription.

• Webex Calling for SP and Webex Calling are availablein specific geographies.

• Webex Calling requires a local gateway connectionfor PSTN, which will require the purchase of additionalCUBE hardware and licensing. To learn more aboutCUBE and how to order visit here.

• Calling NU offers both Enterprise and Basic Calling options for a Webex Calling deployment.Basic Calling is only available for Webex Calling and Webex Calling for SP. Customers withWebex Calling (formerly Spark Call) are not eligible to select Basic Calling.

• Common area device licenses can only be selected for the same deployment model andversion as selected for the user licenses.

• All Flex Calling options have specific partnerrequirements. Webex Calling for SP and WebexCalling are systematically checked at time of quote forpartner eligibility. For further questions and assistanceplease contact your Partner Account Team or look toSalesConnect for more information.

Select Yes if Calling NU isrequired by the customer.

Cloud Calling now offers the ability for customer to select Enterprise Calling and/or Basic Calling users. Please note that the Webex Calling option selected is required to be the same for both Enterprise and Basic Calling users.

Select Yes if Calling EA is required by thecustomer.

Calling EA requirescoverage of all KWs for the customer entity.

https://collaborationhelp.cisco.com/article/en-us/nqzhfbo

https://www.cisco.com/c/en/us/products/unified-communications/unified-border-element/index.html

https://salesconnect.cisco.com/#/content-detail/86c564be-71d4-4bc7-b2de-d934843a823d



5 Creating the CCW estimate (cont.)Calling Enterprise Agreement and Calling Named User with UCM Cloud Calling options

• UCM Cloud Calling is recommended for customers with larger user deployments. Ciscorecommends a minimum of 1,000 users for this deployment model. A 250 user minimum isrequired for both EA and NU buying models.

• Please see the Cisco Collaboration Flex Plan Calling-Enterprise Agreement Data Sheet andthe Cisco Collaboration Flex Plan Calling- Named User Data Sheet for detailed informationon UCM Cloud Calling and the various add-on services available.

• Webex Remote Support:1 Remote Support license provides ability to connect to 50computers

• UCM Cloud Calling orders will require a completedCustomer Questionnaire be submitted by thepartner either prior to ordering or immediately afterorder submission. The order will be placed on acompliance hold pending review of the completedCustomer Questionnaire. Partners needingassistance with the Customer Questionnaire shouldreach out to their UCM Cloud Partner SuccessManager.

Cisco UCM Cloud Direct Connect is a set of services that allow customers to connect direct to the Cisco UCM Cloud in the Cisco Webex cloud.

Additional Capacity for device registration to secure mobile and remote access for mobile, desktop, and fixed client can be purchased.

Additional Capacity is sold in blocks of 2,500. Enter how many 2,500 blocks are needed.

Enter desired number of users for UCM Cloud CallingUCM Cloud Calling

provides add on purchases of Direct Connect and/or Additional Capacity

Virtual Connect (SD-WAN or VPN), Fiber Connect, and MPLS allow for single or multiple regions to be selected.




• Additional Cloud Calling only (Webex Calling or Webex Calling

for SP) users are available to purchase along with Cloud Calling

and Meetings users. If the customer only needs Cloud Calling

users, please select those users under the “Calling” option.

• Cloud Calling and Meetings option provides other Cloud

Meetings solutions a la carte (i.e. can add Events, Training, and

Support Cloud Meetings solutions the subscription).

• Pro Pack selection provides both Pro Pack for Webex Control

Hub and Content Management.

• Content Management provides unlimited cloud storage for

recording meetings and retention settings for file storage.


5 Creating the CCW estimate (cont.)Cloud Calling and Meetings

Select if Cloud Calling and Meetings option needed.

Select either Webex Calling or Webex Calling for SP for users.

Select the included Webex Conferencing

option needed for Meetings

Enter the number of Cloud Calling and Meetings users needed.

If additional calling only user or

common area license are needed,

select the checkmark next to the option needed and enter quantity

needed

A la carte Meetings can be added to the subscription.

Select the appropriate

Meeting; Events, Training, Support and enter quantity

of users

• Customers choosing the Cloud Calling and Meetings

option can select either Webex Calling or Webex

Calling for SP for their Cloud Calling solution. A

mixture of Cloud Calling solutions cannot be

selected.

• Additional Cloud Calling only users will default to the

same Cloud Calling solution being provided to the

Cloud Calling and Meetings users. IE: Webex Calling

is selected for the Cloud Calling and Meetings users,

only Webex Calling only users can be added to the

subscription vis versa for Webex Calling for SP.Webex Calling for SP

Webex Calling for SP


Select the Supportlevel required.

• Additional Options are optional purchasable items against

both Meetings and Calling.

• Additional Cloud Storage can be purchased in increments of

1TB. Collaboration Flex Plan includes 20GB/KW of pooled

storage for file sharing in Webex Teams.

• Webex Edge Connect is an optional add-on and can be

purchased in multiple bandwidth options and the option to

add-on redundancy. See next slide for additional

information.

• CCA ENT is only available for existing sites migrating from

A-WX.

• Extended Security Pack is available as an add on to

Meetings and/or Calling. NU customers must also purchase

Pro Pack in order to be eligible to purchase the Extended

Security Pack.


Support options

• Basic Support is embedded in the Cisco Collaboration Flex Plan

subscription. No additional fees are required to receive Basic

support with a software subscription.

• Solution Support, Enhanced and Premium Support are available

to purchase for an additional fee. Minimum thresholds for

purchase eligibility are enforced, see SKU list for prices. For

more information about Cisco Software Support, download the

datasheet.

Cisco Advanced Services for Cisco Collaboration Flex

Plan

• Cisco provides advisory, design, deployment, training,

adoption, and migration services for Cisco Collaboration

Flex solutions. Customers and partners need to engage

a Cisco Account Manager to purchase these services.

The Cisco Account Manager is responsible for creating

an accurate Advanced Services-Transaction quote and

SOW and must engage a Cisco Collaboration Business

Development Manager.

5 Creating the CCW estimate (cont.)Additional options

https://www.cisco.com/c/en/us/products/collateral/software/datasheet-c78-740973.html



• Once Webex Edge Connect is selected, then a new question

will be displayed asking where peering is needed. To support

multi-geographical designs, one or both peering options can

be selected. Edge Connect is available in two geographical

regions, US/EMEAR and APAC, which each have

corresponding PIDs.

• Webex Edge Connect is available in six bandwidth capacities

– 200Mbps, 500Mbps, 1Gbps, 2Gbps, 5Gbps or 10Gbps

options. These are the only capacities available

• Within the region, customers are able to combine capacities

to build your desired peering capacity. For example, if you

require a 7Gbps bandwidth connection for a location within

the APAC region, you could select 5Gbps and 2Gbps to

create a combined 7Gbps link. However, only a single

capacity can be used at any single location if HA or Geo-

Redundancy is required. Select the capacity required and

enter the quantity needed. Based on the peering location(s)

selected, the capacity option(s) will be displayed by peering

location.

• You will have the option to select Redundancy peering links,

same capacity as the selected peering link. They will auto

expand based on the quantity of the peering links you are

ordering and in the peering region.

• There is a maximum quantity of 1 when ordering the

200Mbps peering link in either location.



Additional options – Webex Edge Connect

Select if Edge Connect is required.

Select where peering is required. One or both options can be selected.

If only Americas / EMEAR is selected, then these options will be displayed. Check the capacity needed and enter the required quantity.

If only APAC is selected, then only these options will be displayed.

If both Americas / EMEAR and APAC are selected, then all twelve options will be displayed.

Select if you want to add Redundancy.


The Additional Calling Licenses Options are only available with

Collaboration Flex Plan Calling with premise and/or partner

hosted deployments

SRST, CUE, and CME Components

• SRST is available with Collaboration Flex Plan EA or NU

buying models. CUE and CME are only available with

Collaboration Flex Plan Calling EA. We currently generate

those licenses as Right To Use (RTU) licenses. SRST, CME,

and CUE licenses have gone End of Sale, and the classic

licensing will soon be removed from Collaboration Flex Plan

for these components.

• Collaboration Flex Plan will instead provide Smart Enabled

licenses for SRST, CME, and CUE (expected by end of

December 2018). SRST, CME, and CUE licenses will have to

selected through the Additional Calling Licenses Screen.

When selected, this will require setting up a Smart Account

as part of the ordering process in order to obtain these

licenses.

• These licenses are included as part of Collaboration Flex

Plan and are available to the customer at any point in time

including at initial order or through a change/modify order.

The customer or partner will already have the software

available on the Cisco hardware. This option provides the

licenses at $0 when the customer is ready for those.

• These are optional in order not to cause delays in the

ordering process (by requiring a Smart Account upfront) for

those customers on v10 or V11 who may not require these

components currently.



Additional Calling Options

CUAC Components

• CUAC id available with Collaboration Flex Plan EA Calling with premise and/or partner

hosted deployments. It is only available for v11 and v12.

• CUAC Standard (per server license), CUAC Advanced (per user licenses), and/or CUAC

Advanced HA (per service license) may be selected. Please note that CCW will enforce

maximums for these licenses. If a customer had a need for a large number of CUAC

licenses, please work with an Offer Manager contact and/or your Cisco sales contact prior

to closing the order.

• CUAC software is available for download at https://www.cisco.com/go/ac.

• CUAC license keys are included as part of Collaboration Flex Plan Calling EA and are

available to the customer at any point in time including at initial order or through a

change/modify order.

CUAC questions will expand as checkboxes are selected.

Select components needed – quantities will auto-expand based on buying model

https://www.cisco.com/go/ac



Additional Meetings Options- Webex Assist

Webex Assist Services - Uncommitted Billing

• EVENT ASSIST- Includes live event support (1 hour Event) with a certified producer. The

assumption for this level of service is that the Webex host has scheduled and tested the

meeting on their own and would like support ONLY on the day of the meeting (Can be used

with Webex Events, Webex Meetings, OR Webex Training).

• LIFECYCLE ASSIST- Includes live event support (1 hour Event) AND pre-event planning as

well. This option is for the New Webex Customer or Webex host that would like additional

help with best practices for scheduling their meeting and a technical rehearsal with their

producer prior to the live event date. This is more comprehensive support for the entire

lifecycle of the meeting (Can be used with Webex Events, Webex Meetings, OR Webex

Training).

Please Note: For event duration longer than 1 hour, Cisco will bill the customer for each

additional hour of event time.


Select Yes if Webex Assist Services is needed for customers with Cloud Meeting subscriptions.

Both Event Assist and Lifecycle Assist default with this selection so that the customer can make a determination at a later date which type of service they wish to use.

• The selection of Webex Assist Services is a usage service and

is only billed when the service is completed.

• Cancellation Policy:

• Greater than 2 weeks prior to event date: No Fee

• Less than 2 weeks to 2 days prior to event date: $100

Cancellation Fee

• Less than 2 days prior to the event date: 100% total

cost/event

Webex Assist Services are enabled– What’s

next?

1. Once Webex Assist Skus are enabled on the

customer subscription, the customer can

begin requesting Assist Services for their

Webex Meetings, Trainings, or Events.

2. To submit a request for Event Assist or

Lifecycle Assist, please refer the customer to:

https://app.smartsheet.com/b/form/c9a21fd7

50b046248c85f33846c53fd5

3. Questions about the schedule or producer

availability can be directed to ps-

[email protected]

https://app.smartsheet.com/b/form/c9a21fd750b046248c85f33846c53fd5





Additional Meetings Options- Meeting Broker for EPIC Integration

Meeting Broker for EPIC Integration

• The Meeting Broker service provided by Cisco enables healthcare systems to imlement

context aware linking Telehealth services within a customer's Epic electronic medical record

(EMR) systems. The customer must have access to Epic EMR Telehealth video services in

order to utilize this product offering at this time. For more information please contact your

account manager or visit healthcare.webex.com

• Cannot be purchased without Cloud based Meetings Licenses (sold separately)

Select “yes” if Meeting Broker for EPIC is needed


Full configuration summary

After you have completed the configuration, you will see the priced components grouped together in the Configuration Summary window under “Priced

Items”. You will also see $0 Included items grouped together under “Included deliverable items”. Once the estimate is complete, all SKUs will appear in the

Full Configuration Summary with the same groupings. Discounts can be applied and configurations can be exported using standard CCW tools.



$0 items grouped

Priced items grouped in this

section


Discounts and purchase adjustments

• Once the estimate is complete, you can either Create a Quote or Create a

Deal in CCW. Create a Quote will apply any push promotion discounts

available for Collaboration Flex Plan line items. Create a Deal will allow

the partner to choose incentives, such as Hunting (OIP) or Teaming (OIP).

More information on Flex Plan promotions and incentives is available at

www.cisco.com/go/sparkpartnerpricing. More information on Hunting or

Teaming is available at www.cisco.com/go/incentives

• Partner hosted calling is eligible for partner hosted discounts based

on % of list. The Cisco AM on the deal can enter these as incremental

discounts for additional review and approval. More information on what

the hosted discounts are by offer type is at cs.co/flexplan

• Purchase adjustments are able to be entered on a per line basis for

Collaboration Flex. The process for calculating your transfer credits and

SWSS residual in a previous section.

• More information on quoting in CCW and selecting incentives, non

standard discounts and purchase adjustments is available at https://

forums.cisco.com/OperationsExchange/s/training

Incentives in CCW



https://www.cisco.com/go/sparkpartnerpricing

https://www.cisco.com/go/incentives

https://cs.co/flexplan

https://forums.cisco.com/OperationsExchange/s/training


Attaching the End User Information Form (EUIF)

• The End User Information Form and Signatures for Collaboration Offers

can now be uploaded and attached in CCW (Quote, Order & View

Status). Please note that the EUIF is a required document for Enterprise

Agreement and Active User models. Delays in provisioning and/or

release from compliance hold can be experienced if a signed EUIF is not

attached.

• Partners and Distributors can download the latest template and upload

the End User Information Form (EUIF) from within CCW for Collaboration

Flex Plan EA/AU offers that require the customer end user signature to

fulfill the order. The EUIF uploaded in CCW can be sent to the end

customer for signature through DocuSign™. Users can also

systematically track and access the uploaded documents anytime in

CCW.

• A step by step walkthrough of this functionality is available as a pdf.

Click link in CCW to prepare, upload, and initiate signature.



Please note that the EUIF is a required document for Enterprise Agreement and Active User models. provisioning and/or release from compliance hold can be experienced if a signed EUIF is not attached.

https://community.cisco.com/t5/cisco-software-documents/cisco-software-docusign-integration-for-euif-for-collab-offers/ta-p/3718537?attachment-id=161459



Cisco Transfer

CompetitiveCompetitive Calling Licenses – Partner HostedCompetitive Calling Licenses – Premise or Cloud

Cisco Calling Licenses – Premise or CloudCisco Calling Licenses – Partner Hosted

Residual

SWSS Residual

Select the credit type from the Credit Category drop-

down list.

Flex Plan Value Transfer in CCW QuotesAfter you have completed the configuration, navigate to the Discounts and Credits tab and click on “Apply Credits”. This option will only show on quotes with a

subscription term of 36 months or greater.


Competitive Calling Licenses – Premise or Cloud 100 275.00

Enter the contract number(s) and click Calculate. Review the residual

value* and click Add.

For SWSS Residual

For Cisco Transfers

Enter the quantity of licenses and click Add.

Added credits show as a monthly value.

SWSS Residual and “other” credits do not continue on renewal

and include the subscription end date.

*If you have questions or concerns about your SWSS residual calculated value, reach out to [email protected]

Separate multiple contract numbers with a comma.

Flex Plan Value Transfer in CCW Quotes



Attach documents to the quote and order

(Approved PAW, LOA, competitor screenshots)Avoid order processing delays

Assign Smart and Virtual Account to the order Allows the partner to view/register/manage the PAKs via the Smart

Account in the License Registration Portal (LRP)

Provide the eDelivery email address on the orderThe eDelivery provides notification to the email contact that

the PAKs are available to register in LRP

Attaching documents in CCW

• Cisco Collaboration Flex Plan requires documents to be attached when submitting the quote for approval and at time of order entry

(attachments do not flow through from quote to order)

• Instructions for how to attach documents to an order in CCW can be found in the CCW Order User Guide on page 100, section 6.17.3.1.

This is the only area in CCW where you are able to upload attachments

• Alternatively, the PAW (for existing quotes before CCW automation capabilities) and any value transfer competitor proof for competitive

programmatic discounts/incentives can be sent to [email protected]. Any post order documents such as the signed

EUIF or LOA email attachments can be sent to [email protected] to avoid delays in order processing

Failure to attach the required documents may cause a delay in order processing


Order entry items that will help your order flow smoothly

6 Quote/order attachments

http://tools.cisco.com/SWIFT/LicensingUI/Quickstart

https://www.cisco.com/E-Learning/gbo-ccw/cdc_bulk/Cisco_Commerce_Core_Curriculum/Cisco_Commerce_Order_User_Guide.pdf




PAK registration and management

PAKs may be viewed, registered and managed from the smart account in the license registration portal (LRP)

Note: Upon order close, the PAKs will be assigned to the Smart Account in LRP only if the Smart Account was assigned to the order

If the E-delivery email address was not provided in the order and the Smart Account was not assigned to the order, the partner may

proactively find the PAKs in CCW under the ‘Items’ tab by clicking the, ‘All PAK Numbers’ link

Cisco Collaboration Flex Plan does not use the EA Workspace to manage licenses, instead License Registration Portal (SW release 10 and 11 for Traditional licenses) and Cisco Smart Software Manager (SW release 12 and above for Smart Licensing) are used.

Subscription Management

Make changes to a subscription:

Changes or modifications to an existing Flex Plan subscription can be completed by entering a change/modify subscription order in CCW. Examples of modifications include:

• Turn on/off auto renew

• Change the requested start date

• Update provisioning contact and more!

Visit the Best Practices for Managing SaaS Subscriptions in CCW guide for step-by-step instruction

Replace existing subscription:

• Replacing the current offer with a new offer can be completed by entering a change/replace subscription order in CCW (e.g.changing from A-WX to A-FLEX or A-SPK to A-FLEX)

• Replacing the offer will restart the terms and conditions of your subscription


7 Order fulfillment

Firmware migration for Cisco IP Phone to MPP Phone and from MPP Phone to Cisco IP Phone is included in the value of Collaboration Flex Plan. Licensing for this firmware migration can be accessed through the Product Upgrade Tool . You may select 1 firmware migration license for each Flex Plan user you have purchased using L-CP-E2M-FLEX-CNV= for IP Phone to MPP Phone or L-CP-M2E-FLEX-CNV= for MPP Phone to IP Phone.

http://tools.cisco.com/SWIFT/LicensingUI/Quickstart

https://salesconnect.cisco.com/#/content-detail/d97aff9b-5967-43c0-8a51-eb532c917328

http://upgrad.cloudapps.cisco.com/upgrad/jsp/index.jsp


Subscription Management cont.

Upgrading software version:

Software Release Upgrade from V10 to V11

• Partner enters a $0 change/modify subscription order in CCW. The new V11 license entitlements will deliver to the assignedSmart Account upon order close.

• Software media may be accessed via eDelivery

Software Release Upgrade from V10/V11 to V12

NEW! End Customers with On Premise EA Calling may self-serve to upgrade from Traditional V10/V11 licensing to Smart entitlements via License Registration Portal (LRP) or using Cisco Smart Software Manager (CSSM)

• EA On Premise Customers will access the Cisco Software Central > Product Upgrade Tool (PUT) and use their Flex Plancontract number to obtain software media.

• Software releases V11 and V12 for Flex EA On Premise may now be obtained from the Product Upgrade Tool (PUT).

• End customers will enter their Flex contract number and then select “Advanced”.

• $0 change/modify order is no longer required when upgrading to V12 Smart licensing for EA On Premise Calling only

• Available for the following offer types: A-FLEX, A-FLEX-PUBLICSECT, A-SPK-EMP-COUNT, ASPK-ACTIVE, A-SPK-EDU only

• Smart Account is required to convert traditional licenses to Smart licenses

• User must be associated to the Smart and Virtual Account the licenses will be associated to in order to transact


Important! If the CCW subscription is not updated to Smart (v12 or higher) during the subscription term, at renewal, the legacy version software and licensing will be delivered. If this occurs, the customer will need to use CSSM or LRP to convert their newly delivered licensing once again. The conversion to Smart licensing must be completed within 90 days of renewal to avoid service disruption.

Exception: If a change/modify is placed during the term to add additional license features/options, Customers are encouraged to make their partner aware of the need to upgrade to Smart within the CCW transaction. This will ensure that at renewal of the subscription, currently utilized software and licensing will be delivered.This will avoid the requirement to convert using LRP and/or CSSM to convert at the time of renewal

https://www.cisco.com/c/en_ca/partners/partner-tools/edelivery.html#~tab-4


Subscription Management cont.

Convert Flex Plan EA On Premise Calling PAKs to Smart Entitlements

Customers will access Cisco Software Central, and select either the License Registration Portal (LRP) or Cisco Smart SoftwareManager (CSSM) to self-serve to convert their EA On Premise Classic, PAK-based licenses to a Smart Entitlement.

• In LRP, go to the 'PAKs/Tokens' tab, select 'Actions', then 'Convert to Smart Entitlement’

• Watch a short video: LRP (License Registration Portal) Conversion

• In CSSM, go to the 'License Conversion' tab to convert Classic Licenses to Smart Licenses

• Watch a short video: Convert Classic Licenses to Smart Licenses

Additional resource: Cisco Software: Classic Licensing Managementwith Smart Accounts


Note: Upon conversion, the traditional licenses will now be smart entitlements. The converted entitlements will reflect in Cisco Software Software Manager (CSSM),and are no longer available in the License Registration Portal (LRP). Smart entitlements cannotbe downgraded back to traditional licenses.

Alert: This is not available for Flex Plan Hosted EA Calling, Named User Hosted Calling, or Named User On Premise Calling. For theseconfigurations, the existing change/modify process will be utilized to transact in CCW.

https://community.cisco.com/t5/smart-licensing-enterprise/lrp-conversion/ba-p/3666108

https://video.cisco.com/detail/videos/latest-videos/video/5841741892001/convert-classic-licenses-to-smart-licenses?socialshare=performPlayer&autoStart=true

https://www.cisco.com/c/dam/en/us/products/collateral/software/security-enterprise-license-agreement/software-classic-licensing.pdf


Cisco Collaboration Flex Plan support contract

• Upon closure of the order in CCW, a new contract for the Collaboration Flex Plan subscription will be created

• To obtain the new contract number

- Visit CCW, search and open the Web Order ID

- Under the ‘Items’ tab, expand the SKU to view all line items. Find the support SKU, the contract number will be listed below the

line item.

• Add the new contract number to the Cisco.com ID profiles of those who may for contact Cisco for support

There may be delays in support if the contract number has not been added to the Cisco.com ID when a user contacts

Cisco for support

What if the customer needs additionallicenses?

If additional licenses are needed after the initial order closes, open a case with GLO to request the licenses.

• To ensure accurate case routing, advise the GLO agent the request is for Cisco Collaboration Flex Plan

• Include your Cisco.com ID, Web Order ID, and a screenshot of your PLM which highlights the insufficient licenses

• Provide a description of the request

Exception -Common Space licenses

• If up to 50% of KW count, then open a case with GLO to request additional licenses

• If beyond 50% of KW count, then complete a change/modify subscription order

Exception –TMS Base

• TMS Base cannot be requested via GLO. TMS comes with a serial number (SN) that is only deliveredif ordered.


https://www.cisco.com/c/en/us/about/help/registration-benefits-help/faq.html#VA5



Cisco collaboration flex plan offer documentationThe documents that govern the customer’s services depend on the deployment model (Cloud, Hosted, or On-premises) and the buying model (Enterprise

agreement, Active user or Named user). The following documents govern customer and partner terms of service or license agreement for each of the

services or licenses, the included features and limits. Click the document title to download.


Document Audience Buying Model Description

Cisco End User Information Form(EUIF) Customer Meetings AUThis form is used by Cisco to verify and ensure that allknowledge workers are accounted for, along with anycustomer affiliates.

Cisco End User Information Form.+

Cisco Enterprise Agreement (EA)

Program Terms (Bundle)Customer

Meetings EA

Calling EA

This document includes the EUIF and the EA Program Termsfor Collaboration Flex Plan Enterprise Agreement. Note: Cisco requires that Customers sign the EUIF and acknowledge the Program Terms. Docusign or wet signatures are acceptable. For Meetings EA or Calling, only the EUIF + Program Terms bundle need be shared with the customer, as all the other relevant customer documents in this table(including EULA, UCA, Offer Description, Data Sheets) are incorporated by reference in the Program Terms.

Universal Cloud Agreement CustomerMeetings EA or AU

Calling EA or NUThese are the customer’s terms and conditions for all Cisco SaaS, including all Cisco Webex services.

Cisco Collaboration Flex Plan Offer

DescriptionCustomer

Meetings EA or AU

Calling EA or NUThis document provides the supplemental terms specific to Collaboration Flex Plan.

Cisco End User License Agreement

(EULA)Customer

Meetings EA or AU

Calling EA or NUThe terms and conditions provided here govern yourcustomer’s use of on-premises software. S

Collaboration Flex Plan Data Sheets CustomerMeetings EA or AU

Calling EA or NUThere is a separate data sheet for each Service andBuying Model.

Partner Required Agreements- All Cisco partners selling the Collaboration Flex Plan are required to agree to the below Terms and Conditions before they can begin

selling the offer to their customers.

Software-as-a-ServiceSubscription

Resale Program Terms and ConditionsPartner

Meetings EA or AU

Calling EA or NUPartner must agree to these Program Terms andConditions to participate in the program.

Cisco Enterprise Agreement

Partner Program Terms and

ConditionsPartner Meetings EA or Calling EA

These terms and conditions are for partners who are reselling any EA Suite, including Meetings and Calling EA. Partner agree to these terms in Partner Program Enrollment(PPE). See PPE for full terms and conditions.

Cisco Collaboration Flex Plan Value

Transfer PolicyPartner

Required only if customer istransferring licenses towardPurchase Adjustment

These terms and conditions are for partners who are transferring perpetual software licenses and moving theircustomers to the Flex Plan.

https://www.cisco.com/c/dam/en/us/solutions/collateral/collaboration/collaboration-events/ccs-end-user-information-form.docx

https://www.cisco.com/c/dam/en/us/solutions/collateral/collaboration/collaboration-events/collab-flex-suites.pdf

https://www.cisco.com/c/dam/en_us/about/doing_business/legal/docs/universal-cloud-terms.pdf

https://www.cisco.com/c/en/us/about/legal/cloud-and-software/cloud-terms.html

https://www.cisco.com/c/en/us/about/legal/cloud-and-software/software-terms.html


https://communities.cisco.com/community/partner/collaboration/blog/2018/02/14/collaboration-software-as-a-service-subscription-resale-program-terms-and-conditions

https://www.cisco.com/c/dam/en/us/products/collateral/collaboration/flex-plan-value-policy.pdf


Additional resourcesFor further assistance, please use the following resources

Description Location

Description Location

Cisco Collaboration Flex Plan on SalesConnect

One location all your Flex Plan collaterals and selling resourcescs.co/flexplan

Cisco Webex Partner Community

Landing page to everything Cisco Collaboration Flex Planwww.cisco.com/go/webexpartner

Cisco Flex Plan Product Specific Requirements Cisco Flex Offers with Eligibility Requirements

Partner Pricing Community for Cisco Collaboration offershttps://www.cisco.com/c/en/us/partners/sell-integrate-consult/promotions/

spark-partner-pricing-program.html

Transfer to Annuity from GRA/GPL for meetings

Scroll to “Cisco Webex GPL and GRA Transfer to Annuity Platform

Resources”

https://community.cisco.com/t5/annuity-saas-subscriptions/bd-p/5124j-

disc-partner-annuity-saas-subs

Cisco Collaboration Flex Plan – Quick Tips Guide

Flex Plan Value Transfer, Smart Accounts/Virtual Accounts and License delivery and training

Cisco Collaboration Flex Plan on Sales Connect

Collaboration Community and Downloads Cisco Collaboration Help

Cisco Technical Support1. Raise a support case on-line

2. Contact Technical support by phone. Number available on-line

Cisco Software Support Ordering Guidehttps://www.cisco.com/c/dam/en/us/products/se/2017/5/Collateral/software-support-ordering-guide-partner.pdf

Cisco Software Support www.cisco.com/go/swss


https://cs.co/flexplan

http://www.cisco.com/go/webexpartner


https://www.cisco.com/c/en/us/partners/sell-integrate-consult/promotions/spark-partner-pricing-program.html

https://communities.cisco.com/community/partner/collaboration/demandgen/saas-subscriptions

https://salesconnect.cisco.com/#/program/PAGE-2888

https://collaborationhelp.cisco.com/contact?language=en-us

https://www.cisco.com/c/en/us/support/index.html

https://www.cisco.com/c/en/us/support/index.html

https://www.cisco.com/c/dam/en/us/products/se/2017/5/Collateral/software-support-ordering-guide-partner.pdf

http://www.cisco.com/go/swss


Appendix:Collaboration Flex PlanSKUsTo download an excel workbook with these SKUs, please download the Collaboration flex plan SKUs workbook on the collaboration ordering guides sectionof partner central

Pricing and quantities are provided for reference only. CCW and the Cisco pricing tool

(https://prpub.cloudapps.cisco.com/lpc/currentPL.faces) are the final authority on list pricing.


https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html

https://prpub.cloudapps.cisco.com/lpc/currentPL.faces



Collaboration Flex Plan priced SKUsMeetings Enterprise AgreementMeetings Enterprise Agreement

A-FLEX-EACM1 EntW Cloud Meetings Tier 1 (250-1,999 KWs) $15.50

A-FLEX-EACM2 EntW Cloud Meetings Tier 2 (2,000-9,999 KWs) $14.25

A-FLEX-EACM3 EntW Cloud Meetings Tier 3 (10,000+ KWs) $13.75

A-FLEX-EAPM1 EntW On-Premises Meetings Tier 1 (250-1,999 KWs) $15.50

A-FLEX-EAPM2 EntW On-Premises Meetings Tier 2 (2,000-9,999 KWs) $14.25

A-FLEX-EAPM3 EntW On-Premises Meetings Tier 3 (10,000+ KWs) $13.75

Meetings Active User

A-FLEX-AUCM1 AU Cloud Meetings Tier 1 (250-1,999 KWs) $34.00

A-FLEX-AUCM2 AU Cloud Meetings Tier 2 (2,000-9,999 KWs) $32.75

A-FLEX-AUCM3 AU Cloud Meetings Tier 3 (10,000+ KWs) $31.50

A-FLEX-AUPM1 AU On-Premises Meetings Tier 1 (250-1,999 KWs) $34.00

A-FLEX-AUPM2 AU On-Premises Meetings Tier 2 (2,000-9,999 KWs) $32.75

A-FLEX-AUPM3 AU On-Premises Meetings Tier 3 (10,000+ KWs) $31.50

Meetings Named User

A-FLEX-NUCM-MC NU Cloud Meetings -Meetings $32.25

A-FLEX-NUCM-EE NU Cloud Meetings -Meetings suite $53.00

A-FLEX-NUCM-EC NU Cloud Meetings –Events $475.00

A-FLEX-NUCM-TC NU Cloud Meetings –Training $499.00

A-FLEX-NUCM-SC NU Cloud Meetings –Support $139.00

A-FLEX-NUPM NU On-Premises Meetings $32.25

Webex Events 3000

A-FLEX-EC-3000 Webex Events 3,000 $990.00

Calling Enterprise Agreement

A-FLEX-EACL1 EntW Webex Calling Tier 1 (250-1,999 KWs) $20.25

A-FLEX-EACL2 EntW Webex Calling Tier 2 (2,000-9,999 KWs) $18.75

A-FLEX-EACL3 EntW Webex Calling Tier 3 (10,000+ KWs) $17.75

A-FLEX-EASL1 EntW Calling fka Spark Call Tier 1 (250-1,999 KWs) $20.25

A-FLEX-EASL2 EntW Calling fka Spark Call Tier 2 (2,000-9,999 KWs) $18.75

A-FLEX-EASL3 EntW Calling fka Spark Call Tier 3 (10,000+ KWs) $17.75

A-FLEX-EAPL1 EntW On-Premises Calling Tier 1 (250-1,999 KWs) $11.00

A-FLEX-EAPL2 EntW On-Premises Calling Tier 2 (2,000-9,999 KWs) $10.25

A-FLEX-EAPL3 EntW On-Premises Calling Tier 3 (10,000+ KWs) $9.75

A-FLEX-EAHL1 EntW Partner Hosted Calling Tier 1 (250-1,999 KWs) $20.25

A-FLEX-EAHL2 EntW Partner Hosted Calling Tier 2 (2,000-9,999 KWs) $18.75

A-FLEX-EAHL3 EntW Partner Hosted Calling Tier 3 (10,000+ KWs) $17.75

Calling Enterprise Agreement

A-FLEX-EABL1 EntW Webex Calling for SP Tier 1 (250-1,999 KWs) $20.25

A-FLEX-EABL2 EntW Webex Calling for SP Tier 2 (2,000- 9,999 KWs) $18.75

A-FLEX-EABL3 EntW Webex Calling for SP Tier 3 (10,000+ KWs) $17.75

A-FLEX-EAUL1 EntW UCM Cloud Calling Tier 1 $20.25

A-FLEX-EAUL2 EntW UCM Cloud Calling Tier 2 $18.75A-FLEX-EAUL3 EntW UCM Cloud Calling Tier 3 $17.75

Calling Named User

A-FLEX-NUCL1 NU Webex Calling $19.75

A-FLEX-NUSL1 NU Calling fka Spark Call $19.75

A-FLEX-NUPL1 NU On-Premises Calling $9.00

A-FLEX-NUHL1 NU Partner Hosted Calling $19.75

A-FLEX-NUBL1 NU Webex Calling for SP $19.75

A-FLEX-NUBL-BASIC Webex Calling for SP Basic Calling $12.75

A-FLEX-NUCL-BASIC Webex Calling Basic Calling $12.75

A-FLEX-NUUL1 NU UCM Cloud Calling $19.75

Meetings Enterprise Agreement purchased with Calling Enterprise Agreement

A-FLEX-EACM1-EALEntW Cloud Meetings Tier 1 purchased with EntWCalling (250-1,999 KWs)

$13.25

A-FLEX-EACM2-EALEntW Cloud Meetings Tier 2 purchased with EntWCalling (2,000-9,999 KWs)

$12.00

A-FLEX-EACM3-EALEntW Cloud Meetings Tier 3 purchased with EntWCalling (10,000+ KWs)

$11.75

A-FLEX-EAPM1-EALEntW On-Premises Meetings Tier 1 purchased withEntW Calling (250-1,999 KWs)

$13.25

A-FLEX-EAPM2-EALEntW On-Premises Meetings Tier 2 purchased withEntW Calling (2,000-9,999 KWs)

$12.00

A-FLEX-EAPM3-EALEntW On-Premises Meetings Tier 3 purchased withEntW Calling (10,000+ KWs)

$11.75

Meetings Enterprise Agreement purchased with Calling Named User

A-FLEX-EACM1-NULEntW Cloud Meetings Tier 1 purchased with NUCalling (250-1,999 KWs)

$15.50

A-FLEX-EACM2-NULEntW Cloud Meetings Tier 2 purchased with NUCalling (2,000-9,999 KWs)

$14.25

A-FLEX-EACM3-NULEntW Cloud Meetings Tier 3 purchased with NUCalling (10,000+ KWs)

$13.75

A-FLEX-EAPM1-NULEntW On-Premises Meetings Tier 1 purchased withNU Calling (250-1,999 KWs)

$15.50

A-FLEX-EAPM2-NULEntW On-Premises Meetings Tier 2 purchased withNU Calling (2,000-9,999 KWs)

$14.25

A-FLEX-EAPM3-NULEntW On-Premises Meetings Tier 3 purchased withNU Calling (10,000+ KWs)

$13.75


Collaboration Flex Plan priced SKUsMeetings Active User purchased with Calling EnterpriseAgreement


Meetings Active User purchased with Calling Enterprise Agreement

A-FLEX-AUCM1-EALAU Cloud Meetings Tier 1 purchased with EntWCalling (250-1,999 KWs)

$31.00

A-FLEX-AUCM2-EALAU Cloud Meetings Tier 2 purchased with EntWCalling (2,000-9,999 KWs)

$29.75

A-FLEX-AUCM3-EALAU Cloud Meetings Tier 3 purchased with EntW Calling (10,000+ KWs)

$28.75

A-FLEX-AUPM1-EALAU On-Premises Meetings Tier 1 purchased with EntWCalling (250-1,999 KWs)

$31.00

A-FLEX-AUPM2-EALAU On-Premises Meetings Tier 2 purchased with EntWCalling (2,000-9,999 KWs)

$29.75

A-FLEX-AUPM3-EALAU On-Premises Meetings Tier 3 purchased with EntWCalling (10,000+ KWs)

$28.75

Meetings Active User purchased with Calling Named User

A-FLEX-AUCM1-NULAU Cloud Meetings Tier 1 purchased with NU Calling (250-1,999 KWs)

$34.00

A-FLEX-AUCM2-NUL AU Cloud Meetings Tier 2 Calling (2,000-9,999 KWs) $32.75

A-FLEX-AUCM3-NULAU Cloud Meetings Tier 3 purchased with NU Calling (10,000+ KWs)

$31.50

A-FLEX-AUPM1-NULAU On-Premises Meetings Tier 1 purchased with NU Calling (250-1,999 KWs)

$34.00

A-FLEX-AUPM2-NULAU On-Premises Meetings Tier 2 purchased with NU Calling (2,000-9,999 KWs)

$32.75

A-FLEX-AUPM3-NULAU On-Premises Meetings Tier 3 purchased with NU Calling (10,000+ KWs)

$31.50

Meetings Named User purchased with Calling Enterprise Agreement

A-FLEX-NUCM-MCEALNU Cloud Meetings -Meetings purchased withEntW Calling

$29.50

A-FLEX-NUCM-EEEALNU Cloud Meetings -Meetings suite purchased withEntW Calling

$48.25

A-FLEX-NUPM-EALNU On-Premises Meetings purchased withEntW Calling

$29.50

Calling Enterprise Agreement purchased with Meetings Enterprise Agreement

A-FLEX-EACL1-EAMEntW Webex Calling Tier 1 purchased with EntWMeetings (250-1,999 KWs) $17.25

A-FLEX-EACL2-EAMEntW Webex Calling Tier 2 purchased with EntWMeetings (2,000-9,999 KWs) $16.00

A-FLEX-EACL3-EAMEntW Webex Calling Tier 3 purchased with EntWMeetings (10,000+ KWs) $15.00

A-FLEX-EASL1-EAMEntW Calling fka Spark Call Tier 1 purchased w EntWMeetings (250-1,999 KWs)

$17.25

A-FLEX-EASL2-EAMEntW Calling fka Spark Call Tier 2 purchased w EntWMeetings (2,000-9,999 KWs)

$16.00

A-FLEX-EASL3-EAMEntW Calling fka Spark Call Tier 3 purchased w EntWMeetings (10,000+ KWs)

$15.00

A-FLEX-EAPL1-EAMEntW On-Premises Calling Tier 1 purchased withEntW Meetings (250-1,999 KWs)

$9.25

Calling Enterprise Agreement purchased with Meetings Enterprise Agreement

A-FLEX-EAPL2-EAMEntW On-Premises Calling Tier 2 purchased withEntW Meetings (2,000-9,999 KWs)

$8.75

A-FLEX-EAPL3-EAMEntW On-Premises Calling Tier 3 purchased withEntW Meetings (10,000+ KWs)

$8.25

A-FLEX-EAHL1-EAMEntW Partner Hosted Calling Tier 1 purchased withEntW Meetings (250-1,999 KWs)

$17.25

A-FLEX-EAHL2-EAMEntW Partner Hosted Calling Tier 2 purchased withEntW Meetings (2,000-9,999 KWs)

$16.00

A-FLEX-EAHL3-EAMEntW Partner Hosted Calling Tier 3 purchased withEntW Meetings (10,000+ KWs)

$15.00

A-FLEX-EABL1-EAMEntW Webex Calling for SP Tier 1 purchased with EntWMeetings (250-1,999 KWs)

$17.25

A-FLEX-EABL2-EAMEntW Webex Calling for SP Tier 2 purchased with EntWMeetings (2,000-9,999 KWs)

$16.00

A-FLEX-EABL3-EAMEntW Webex Calling for SP Tier 3 purchased with EntWMeetings (10,000+ KWs)

$15.00

A-FLEX-EAUL1-EAM EntW UCM Cloud Calling Tier 1 purchased with EntW Meetings $17.25



Calling Named User purchased with Meetings Enterprise Agreement

A-FLEX-NUCL1-EAM NU Webex Calling purchased with EntW Meetings $18.00

A-FLEX-NUSL1-EAM NU Calling fka Spark Call purchase w EntW Meetings $18.00

A-FLEX-NUPL1-EAM NU On-Premises Calling purchased with EntW Meetings $8.25

A-FLEX-NUHL1-EAM NU Partner Hosted Calling purchased with EntW Meetings $18.00

A-FLEX-NUBL1-EAM NU Webex Calling for SP purchased with EntW Meetings $18.00

A-FLEX-NUUL1-EAM NU UCM Cloud Calling purchased with EntW Meetings $18.00

Calling Enterprise Agreement purchased with Meetings Active User

A-FLEX-EACL1-AUMEntW Webex Calling Tier 1 purchased with AU Meetings (250-1,999 KWs) $18.50

A-FLEX-EACL2-AUMEntW Webex Calling Tier 2 purchased with AU Meetings (2,000-9,999 KWs) $17.00

A-FLEX-EACL3-AUMEntW Webex Calling Tier 3 purchased with AU Meetings (10,000+ KWs) $16.25

A-FLEX-EASL1-AUMEntW Calling fka Spark Call Tier 1 purchase w AU Meetings(250-1,999 KWs) $18.50

A-FLEX-EASL2-AUMEntW Calling fka Spark Call Tier 2 purchase w AU Meetings (2,000-9,999 KWs) $17.00

A-FLEX-EASL3-AUMEntW Calling fka Spark Call Tier 3 purchase w AU Meetings (10,000+ KWs) $16.25

A-FLEX-EAPL1-AUMEntW On-Premises Calling Tier 1 purchased withAU Meetings (250-1,999 KWs) $10.00

A-FLEX-EAPL2-AUMEntW On-Premises Calling Tier 2 purchased withAU Meetings (2,000-9,999 KWs) $9.25

A-FLEX-EAPL3-AUMEntW On-Premises Calling Tier 3 purchased withAU Meetings (10,000+ KWs) $8.75

A-FLEX-EAHL1-AUMEntW Partner Hosted Calling Tier 1 purchased withAU Meetings (250-1,999 KWs) $18.50

A-FLEX-EAHL2-AUMEntW Partner Hosted Calling Tier 2 purchased withAU Meetings (2,000-9,999 KWs) $17.00

A-FLEX-EAHL3-AUMEntW Partner Hosted Calling Tier 3 purchased withAU Meetings (10,000+ KWs) $16.25



Collaboration Flex Plan priced SKUsCalling Named User purchased with Meetings Active UserCalling Enterprise Agreement purchased with Meetings Active User

A-FLEX-EAB1-AUMEntW Webex Calling for SP Tier 1 purchased with AU Meetings (250-1,999 KWs) $18.50

A-FLEX-EAB2-AUMEntW Webex Calling for SP Tier 2 purchased with AU Meetings (2,000- 9,999 KWs) $17.00

A-FLEX-EAB3-AUMEntW Webex Calling for SP Tier 3 purchased with AU Meetings (10,000+ KWs) $16.25

A-FLEX-EAUL1-AUM EntW UCM Cloud Calling Tier 1 purchased with AU Meetings $18.50



Calling Named User purchased with Meetings Active User

A-FLEX-NUCL1-AUM NU Webex Calling purchased with AU Meetings $18.00

A-FLEX-NUSL1-AUM NU Calling fka Spark Call purchase w AU Meetings $18.00

A-FLEX-NUPL1-AUM NU On-Premises Calling purchased with AU Meetings $8.25A-FLEX-NUHL1-AUM NU Partner Hosted Calling purchased with AU Meetings $18.00

A-FLEX-NUBL1-AUM NU Webex Calling for SP purchased with AU Meetings $18.00

A-FLEX-NUUL1-AUM NU UCM Cloud Calling purchased with AU Meetings $18.00

ADD-ONS (available for Cloud Meetings Users)

Storage

A-FLEX-STORAGE-1TB Messaging File Storage 1TB Add-on $100.00

Spark Care

A-FLEX-CARE-K1 Cisco Spark Care Package 1 $17.00

Fixed Monthly Rate Audio

A-FLEX-TOLL-DIALIN Meetings Toll Dial-In Audio $0.00

A-FLEX-EA-BCCB EntW Meetings Bridge Country Call Back Audio $4.00

A-FLEX-EA-AUSCB EntW Meetings Bridge Country Call Back Audio Australia $9.00

A-FLEX-EA-GLCB EntW Meetings Global Call Back Audio $30.00

A-FLEX-AU-BCCB AU Meetings Bridge Country Call Back Audio $16.00

A-FLEX-AU-AUSCB AU Meetings Bridge County Call Back Australia $36.00

A-FLEX-AU-GLCB AU Meetings Global Call Back Audio $120.00

A-FLEX-NU-BCCB NU Meetings Bridge Country Call Back Audio $4.00

A-FLEX-NU-AUSCB NU Meetings Bridge Country Call Back Audio Australia $9.00

A-FLEX-NU-GLCB NU Meetings Global Call Back Audio $30.00

CCA SP Audio

A-FLEX-CCA-SP-USER CCA SP User $0.00

Cloud Meetings only

A-SPK-VOIP Included VoIP $0.00

CCA ENT Audio

A-FLEX-CCA-ENT Flex Cloud Connected Audio Enterprise Users $0.00

ADD-ONS (Available for Calling Enterprise Agreement Users)

Storage


A-FLEX-EA-CLCOMMON EntW Webex Calling Common Area Add-on $9.00

A-FLEX-EA-C-COMMONEntW Webex Calling fka Spark Call Common Area Add-on

$9.00

A-FLEX-EA-P-COMMON EntW On-Premises Calling Common Area Add-on $5.25

A-FLEX-EA-H-COMMON EntW Hosted Calling Common Area Add-on $9.00

A-FLEX-EA-B-COMMON EntW Webex Calling for SP Common Area Add-on $9.00

A-FLEX-EA-U-COMMON UCM Cloud Calling Common Area Add-on $9.00

ADD-ONS (Available for Calling Named Users)


A-FLEX-NU-COMMON NU On-Premises Calling Common Area Add-on $5.25

A-FLEX-NU-H-COMMON NU Hosted Calling Common Area Add-on $9.00

A-FLEX-NU-CLCOMMON NU Webex Calling Common Area Add-on $9.00

A-FLEX-NU-C-COMMON NU Webex Calling fka Spak Call Common Area Add-on $9.00

A-FLEX-NU-B-COMMON NU Webex Calling for SP Common Area Add-on $9.00

A-FLEX-ADD-ER NU Emergency Responder Add-on $0.75

A-FLEX-ADD-EXP-RMS NU Expressway RMS Add-on $19.50

A-FLEX-ADD-SME NU Session Manager Add-on $1.50

A-FLEX-NU-PRO-PK NU Pro Pack for Cisco Webex Control Hub (1) $4.50

A-FLEX-NU-U-COMMON NU UCM Cloud Calling Common Area Add-on $9.00

ADD-ONS (Available for Meetings Named Users)

A-FLEX-NU-PRO-PACK NU Pro Pack for Cisco Webex Control Hub $4.50

A-FLEX-NU-CONT-MGT NU Content Management $1.50

A-FLEX-ADD-DEVREG Cloud Device Registration $29.50

A-FLEX-NU-TPROOM NU TelePresence Room $29.50

ADD-ONS (Available for Meetings Enterprise Agreement, Named Users & Active Users)

Webex Edge Connect

A-FLEX-EDGCON-200M Webex Edge Connect 200MB Peering Link Americas/EMEAR $720.00

A-FLEX-EDGCON-500M Webex Edge Connect 500MB Peering Link Americas/EMEAR $2,000.00

A-FLEX-EDGECON-1GB Webex Edge Connect 1GB Peering Link Americas/EMEAR $3,800.00



A-FLEX-EDGCON-10GB Webex Edge Connect 10GB Peering Link Americas/EMEAR $21,000.00

A-FLEX-EDGCON200-RWebex EC 200MB Peering Link for Redundancy Americas/EMEAR

$360.00

A-FLEX-EDGCON500-RWebex EC 500MB Peering Link for Redundancy Americas/EMEAR

$1,000.00

A-FLEX-EDGCON-1G-RWebex EC 1GB Peering Link for Redundancy Americas/EMEAR

$1,900.00



Collaboration Flex Plan priced SKUs

ADD-ONS (Available for all Calling/Meeting buying models)

A-FLEX-NU-SEC-PK Extended Security Pack NU add-on $6.50

A-FLEX-EA1-SEC-PK Extended Security Pack EntW add-on for 250-1,999 KWs $4.00

A-FLEX-EA2-SEC-PKExtended Security Pack EntW add-on for 2,000-9,999 KWs $3.00

A-FLEX-EA3-SEC-PK Extended Security Pack EntW add-on for 10,000+ KWs $2.00

A-FLEX-AU1-SEC-PKExtended Security Pack Active User add-on for 250-1,999 KWs $9.00

A-FLEX-AU2-SEC-PKExtended Security Pack Active User add-on for 2,000-9,999 KWs $7.00

A-FLEX-AU3-SEC-PKExtended Security Pack Active User add-on for 10,000+ KWs $5.00

ADD-ONS (Available for UCM Cloud only)

A-FLEX-FC-AP Fiber Connect- Asia Pacific $3,900.00

A-FLEX-FC-EU Fiber Connect- Europe $3,900.00

A-FLEX-FC-NA Fiber Connect- North America $3,900.00

A-FLEX-MPL-AP MPLS-Asia Pacific $13,200.00

A-FLEX-MPL-EU MPLS-Europe $13,200.00

ADD-ONS (Available for UCM Cloud only)

A-FLEX-MPL-NA MPLS- North America $13,200.00

A-FLEX-OTT-2500 Additional OTT/MRA registrations-units of 2,500 $4,900.00

A-FLEX-PP-AP Private Peering SD-WAN or VPN- Asia Pacific $1,850.00

A-FLEX-PP-EU Private Peering SD-WAN or VPN- Europe $1,850.00

A-FLEX-PP-NA Private Peering SD-WAN or VPN- North America $1,850.00

A-FLEX-UC-CUAC-HA Attendant Console-Advanced High Availability $5,975.00

A-FLEX-UC-EDG-10GB 10Gps Redundant Peering Links $31,500.00

A-FLEX-UC-EDG-1GB 1Gbps Redundant Peering Links $5,700.00

A-FLEX-UC-EDG-200M 200Mbps Redundant Peering Links $1,080.00


A-FLEX-UC-EDG-500M 500Mbps Redudant Peering Links $3,000.00


ADD-ONS (Available for Meetings Enterprise Agreement, Named Users & Active Users)

Webex Edge Connect (Continued)

A-FLEX-EDGCON-2G-R Webex EC 2GB Peering Link for Redundancy Americas/EMEAR

A-FLEX-EDGCON-5G-R Webex EC 5G Peering Link for Redundancy Americas/EMEAR

A-FLEX-EDGCON10G-R

Webex EC 10GB Peering Link for Redundancy Americas/EMEAR

A-FLEX-EC-200-APAC Webex Edge Connect 200MB Peering Link APAC $720.00

A-FLEX-EC-500-APAC Webex Edge Connect 500MB Peering Link APAC $2,000.00

A-FLEX-EC-1G-APAC Webex Edge Connect 1GB Peering Link APAC $3,800.00




A-FLEX-EC-200APACR Webex EC 200MB Peering Link for Redundancy APAC $360.00

A-FLEX-EC-500APACR Webex EC 500MB Peering Link for Redundancy APAC $720.00

A-FLEX-EC-1GAPAC-R Webex EC 1GB Peering Link for Redundancy APAC $1,900.00

A-FLEX-EC-2GAPAC-R Webex EC 2GB Peering Link for Redundancy APAC $3,400.00

A-FLEX-EC-5GAPAC-R Webex EC 5G Peering Link for Redundancy APAC $7,500.00

A-FLEX-EC-10GAPACR Webex EC Peering Link for Redundancy APAC $10,500.00

ADD-ONS (Available for Cloud Meetings option) Webex Assist Services

A-FLEX-ASSIST-EVNTWebex Event Assist (Standard Event) Uncommitted $721.00

A-FLEX-ASSIST-LCLifecycle Webex Assist (Premium Event) Uncommitted $1,901.00

A-FLEX-ASSIST-ADHWebex Assist Additional Hours (per Event Overage) $345.00

A-FLEX-ASSIST-CXLWebex Assist Last Minute Cancellation $100.00



Collaboration Flex Plan-Cloud Calling and Meetings priced SKUs

Calling Named User purchased with Meetings Active UserCloud Calling and Meetings

A-FLEX-NUCMCL-BNDL Cloud Calling and Meetings with Webex Calling$39.00

A-FLEX-NUCMBL-BNDL Cloud Calling and Meetings with Webex Calling for SP$39.00

Cloud Calling only

A-FLEX-NUBL-BNDL Cloud Calling and Meetings Webex Calling for SP only $19.75

A-FLEX-NUCL-BNDL Cloud Calling and Meetings Webex Calling only$19.75

A-FLEX-C-COM-BNDLCloud Calling and Meetings Webex Calling Common area

$9.00

A-FLEX-B-COM-BNDLCloud Calling and Meetings Webex Calling for SP Common

$9.00

ADD-ONS (available for Cloud Calling and Meetings)

Fixed Monthly Rate Audio + VOIP

A-FLEX-TOLL-DIALIN Meetings Toll Dial-In Audio $0.00

A-FLEX-NU-BCCB NU Meetings Bridge Country Call Back Audio $4.00

A-FLEX-NU-AUSCB NU Meetings Bridge Country Call Back Audio Australia $9.00

A-FLEX-NU-GLCB NU Meetings Global Call Back Audio $30.00

CCA SP Audio + VOIP

A-FLEX-CCA-SP-USER CCA SP User $0.00

VOIP

A-SPK-VOIP Included VoIP $0.00

Meetings add-ons

A-FLEX-NUCM-EC NU Cloud Meetings –Events $475.00

A-FLEX-NUCM-TC NU Cloud Meetings –Training $499.00

A-FLEX-NUCM-SC NU Cloud Meetings –Support $139.00

Pro Pack for Cisco Webex Control Hub

A-FLEX-NU-PRO-PACK NU Pro Pack for Cisco Webex Control Hub $4.50

Content Management

A-FLEX-NU-CONT-MGT NU Content Management $1.50

Cloud Device Registration

A-FLEX-DEVREG-ADD Cisco Cloud Device Registration $29.50

Storage


Collaboration Flex Plan-Cloud Calling and Meetings included licenses The licenses provided below are typically $0 SKUs included with various configurations of Cloud Calling and Meetings. ActiveUser

Cloud Calling and Meetings licenses

A-FLEX-MSGBNDL-ENT Cloud Calling and Meetings Messaging entitlement$0.00

A-FLEX-FILESTG-ENT Webex Teams File Storage$0.00

A-FLEX-MTBNDL-ENT Cloud Calling and Meetings Meetings Entitlement $0.00

A-FLEX-WC-BNDL-ENT Cloud Calling and Meetings Webex Calling Entitlement

A-FLEX-BC-BNDL-ENTCloud Calling and Meetings Webex Calling for SP Entitlement

$0.00

ADD-ONS (Entitlement licenses)

Meetings add-ons

A-FLEX-EC-ENT Cloud Meetings –Events $0.00

A-FLEX-TC-ENT Cloud Meetings –Training $0.00

A-FLEX-SC-ENT Cloud Meetings –Support $0.00

Cloud Device Registration

A-FLEX-DEVREG-ENT Cisco Cloud Device Registration Entitlement $0.00


Collaboration Flex Plan priced SKUs


Cisco Webex Per Minute Audio Conferencing-Committed/Uncommitted Spend (Available for Cloud Meetings Users)

From To Price

A-SPK-CS-MNTH Committed Audio Monthly Spend $18.00 $1 increments

A-SPK-CS-TA-BCT Bridge Country Toll Call-In Tier 1 $226.00 $999.00 $0.0341/min

A-SPK-CS-TA-BCT Bridge Country Toll Call-In Tier 2 $1,000.00 $2,499.00 $0.278/min

A-SPK-CS-TA-BCT Bridge Country Toll Call-In Tier 3 $2,500.00 and above $0.0230/min

A-SPK-CS-TA-BCTF Committed Bridge Country Toll Free Dial In Tier 1 $226.00 $999.00 $0.0816/min

A-SPK-CS-TA-BCTF Committed Bridge Country Toll Free Dial In Tier 2 $1,000.00 $2,400.00 $0.0646/min

A-SPK-CS-TA-BCTF Committed Bridge Country Toll Free Dial In Tier 3 $2,500.00 and above $0.0500/min

A-SPK-CS-TA-BCCB Committed Bridge Country Call Back Tier 1 $226.00 $999.00 $0.0593/min

A-SPK-CS-TA-BCCB Committed Bridge Country Call Back Tier 2 $1,000.00 $2,499.00 $0.0455/min

A-SPK-CS-TA-BCCB Committed Bridge Country Call Back Tier 3 $2,500.00 and above $0.033/min

A-SPK-CS-TA-ICB Committed Global Call Back Tier 1 $226.00 $999.00 Rate table

A-SPK-CS-TA-ICB Committed Global Call Back Tier 2 $1,000.00 $2,499.00 Rate table

A-SPK-CS-TA-ICB Committed Global Call Back Tier 3 $2,500.00 and above Rate table

A-SPK-CS-TA-IT Committed Global Toll Tier 1 $226.00 $999.00 Rate table

A-SPK-CS-TA-IT Committed Global Toll Tier 2 $1,000.00 $2,499.00 Rate table

A-SPK-CS-TA-IT Committed Global Toll Tier 3 $2,500.00 and above Rate table

A-SPK-CS-TA-ITF Committed Global Toll Free Tier 1 $226.00 $999.00 Rate table

A-SPK-CS-TA-ITF Committed Global Toll Free Tier 2 $1,000.00 $2,499.00 Rate table

A-SPK-CS-TA-ITF Committed Global Toll Free Tier 3 $2500.00 and above Rate table

Support Options (Available for Calling and Meeting Users)

SVS-SPK-SUPT-BAS Support -Basic (24x7 Tier 1 Support) Included with Subscription

SVS-CSS-SUPT-SSPT Support – Solution (24x7) 24x7 + primary contact, solution expertise 10% of the contract value

SVS-SPK-SUPT-ENH Support -Enhanced (24x7 Tier 2 SME + Adoption Services) 15% of the contract value | Minimum $15,000

SVS-SPK-SUPT-PRE Support -Premium (Enhanced + Designated Support Manager) 25% of the contract value | Minimum $150,000

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=31EE2F1BFFD4DBA4738FDA4AA5F345E1&plid_cur=GLOBAL_USD&name=Committed_Rates_T1

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=293F03EF4AF86A6A3A6E2DE4AD42442A&plid_cur=GLOBAL_USD&name=Committed_Rates_T2

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=8B8DCD32EE7B5881DB2AF06471D250EB&plid_cur=GLOBAL_USD&name=Committed_Rates_T3

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=A2F5C88FB701D44D59BFF64039AAEC11&plid_cur=GLOBAL_USD&name=Committed_Rates_T1

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=386BE0155BD04CF9914B922B7C5519B1&plid_cur=GLOBAL_USD&name=Committed_Rates_T2

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=A632F1C9099B580686E0FAE502EDC599&plid_cur=GLOBAL_USD&name=Committed_Rates_T3

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=B73CFD6C4337275E1409B1E049F65562&plid_cur=GLOBAL_USD&name=Committed_Rates_T1

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=B2FA82D202EBA0407D347333CCDC11DF&plid_cur=GLOBAL_USD&name=Committed_Rates_T2

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=E4AF0A15CA25E465ADA1CB10F113D4E6&plid_cur=GLOBAL_USD&name=Committed_Rates_T3


Collaboration Flex Plan priced SKUs Continued


Cisco Webex Per Minute Audio Conferencing-Committed/Uncommitted Spend (Available for Cloud Meetings Users)

From To Price

A-SPK-US-TA-BCT Bridge Country Toll Call-in $0.0659/min

A-FLEX-CS-PREMTOLL Premium Toll Committed Spend Tier 1 $226.00 $999.00 Rate table

A-FLEX-CS-PREMTOLL Premium Toll Committed Spend Tier 2$1,000.00 $2,400.00 Rate table

A-FLEX-CS-PREMTOLL Premium Toll Committed Spend Tier 3 $2,500.00 and above Rate table

A-SPK-US-TA-BCTF Bridge Country Toll Free Dial In $0.1404/min

A-SPK-US-TA-BCCB Bridge Country Call Back $0.1027/min

A-SPK-US--TA-ICB Global Call Me Rate table

A-SPK-US-TA-IT Global Toll Rate table

A-SPK-US-TA-ITF Global Toll Free Rate table

A-FLEX-US-PREMTOLL Premium Toll Uncommitted Spend Rate table

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=E60F2C1B75293DF1F221559413849036&plid_cur=GLOBAL_USD&name=Committed_Rates_T1

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=053AFCFA6B006233490936B8189BA9BB&plid_cur=GLOBAL_USD&name=Committed_Rates_T2

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=850E21BDD6DB8C0DE1E46C1553729A03&plid_cur=GLOBAL_USD&name=Committed_Rates_T3

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=34BF3292A3C65DBE5A422D91037AAB79&plid_cur=GLOBAL_USD&name=Uncommitted_Rates

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=E4D4FA106C98C745484AC22C3812E931&plid_cur=GLOBAL_USD&name=Uncommitted_Rates

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=E4D4FA106C98C745484AC22C3812E931&plid_cur=GLOBAL_USD&name=Uncommitted_Rates

https://prpub.cloudapps.cisco.com/lpc/saaSRateTable.do?rc=E2DAF857ADEBECEBCF20030C0D834DA2&plid_cur=GLOBAL_USD&name=Uncommitted_Rates

Ordering guideCisco partner confidential

Collaboration Flex Plan included licensesThe licenses provided in this section are typically $0 SKUs included with various Collaboration Flex Plan buying and deployment models. Please note that

some licenses provided at $0 in a Enterprise Agreement buying model may be an optional purchasable option in a Named User buying model.

SKU Description Initially provisioned Notes



Meetings -On-Premises OR Meetings Cloud with Calling On-Premises

A-FLEX-TMS-250USR TMS 250 System License

EA/AU: 1 per every 250 KWsNU: If customer has at least 250 NUs, then 1 forevery 250TMS is a per system license and not a per KW license.

A-FLEX-TMS-APITMS Integration API with MicrosoftExchange

EA/AU: 1NU: If customer has at least 250 NUs, then 1

A-FLEX-TMS-SN TMS Serial NumberEA/AU: 1NU: If customer has at least 250 NUs, then 1

A-FLEX-EDGAUD-USER A-FLEX Webex Edge AudioEA/AU/NU: Equal to the number of Meetings Toll Dial-In Audio + VoIP or CCA SP Users + VoIP, Meetings Bridge County Call Back Audio or Meeting Global users

Meetings -On-Premises only

A-FLEX-CMS-REC Cisco Meeting Server Recording PortEA/AU: 1 for every 100 KWsNU:1 for every 100 Nus

A-FLEX-CMS-MBRD Cisco Meeting Server Multibranding 1

A-FLEX-PMP Personal Mulitiparty User LicenseEA/AU: 1 per KWNU: 1 for every NU

A-FLEX-SMP Shared Multiparty User LicenseEA/AU: 1 for every 250 KWsNU: Not included

Cloud Provisioning

A-FLEX-MSG-ENT Messaging EntitlementEA/AU: 1.2 for every 1 KWNU : 1 for every NU

Included with Meetings and CallingNU Meetings: Not included with Training,Events, or Support

A-FLEX-FILESTG-ENT File Storage EntitlementEA/AU: 24GB for every 1 KWNU: 20GB for every NU

Included with Meetings and Calling

A-FLEX-DEVREG-ENT Cloud Device Registration EntitlementEA/AU: 1.2 for every 1 KWNU: 1 for every Common Area TelePresence Roomor Cloud Device Registration add-on

Included with Meetings and Calling

A-FLEX-MEET-ENT Cloud Meetings Entitlement 1.2 for every 1 KW Included with Cloud Meetings

A-FLEX-SCALL-ENT Webex Calling fka Spark Call EntitlementEA: 1.2 for every 1 KWCalling NU: 1 for every NU

Included with Cloud Calling

A-FLEX-C-CALL-ENT Webex Calling Entitlement EA: 1.2 for every 1 KWCalling NU: 1 for every NU


A-FLEX-CCOMMON-ENT Webex Calling Common Area EntitlementEA: .2 for every 1 KWNU: Quantity of Webex Calling Common Area Desktop Licenses purchased


A-FLEX-S-BCALL-ENT Webex Calling for SP EntitlementEA: 1.2 for every 1 KWNU: 1 for every NU

Included with Webex Calling for SP

A-FLEX-BCOMMON-ENT Webex Calling for SP Common Area EntitlementEA: .2 for every 1 KWNU: Quantity of Webex Calling for SP Common Area Desktop Licenses purchased

Included with EA Webex Calling for SPOptional purchasable component in Calling NU

A-FLEX-B-BAS-ENT Webex Calling for SP Basic Calling EntitlementNU: 1 for every NU Webex Calling for SP Basic Calling user selected Optional purchase in Calling NU

A-FLEX-C-BAS-ENT Webex Calling Basic Calling Entitlement

NU: 1 for every NU Webex Calling Basic user selected Optional purchase in Calling NU

A-FLEX-MC-ENT Meetings Entitlement Meetings NU: 1 for every NU Included with NU Cloud Meetings – Meetings

A-FLEX-EE-ENT Meetings Suite Entitlement Meetings NU: 1 for every NUIncluded with NU Cloud Meetings -Meetings Suite



Collaboration Flex Plan included licensesSKU Description Initially provisioned


Cloud Provisioning (cont.)

A-FLEX-EC-ENT Events Entitlement Meetings NU: 1 for every NUIncluded with NU Cloud Meetings –Events

A-FLEX-TC-ENT Training Entitlement Meetings NU: 1 for every NUIncluded with NU Cloud Meetings –Trainings

A-FLEX-SC-ENT Support Entitlement Meetings NU: 1 for every NU IncludedIncluded with NU Cloud Meetings -Support

A-FLEX-EA-PRO-PK Pro Pack for Cisco Control Hub Calling EA 1 for every Calling userIncluded for EA Calling, already bundled in to EA/AU Meetings and is an optional add on in NU Calling.

A-FLEX-SEC-PK-ENT Extended Security Pack EntitlementEA/AU: 1 for every KWNU: 1 for every NU user

Available as an add on to EA/NU Calling and/or EA/AU/NU Meetings

Calling-UCM Cloud Calling only

A-FLEX-UL-COMMON UCM Cloud Calling Common Area ENT

EA: 0.2 for every 1 KW+ Number of ExcessCommon Area Desktop Licenses NU: Quantity ofCommon Area Desktop Licenses purchased

All services are provisioned to the customer through the cloud.

A-FLEX-UL-ER UCM Cloud Calling Emergency Responder ENTEA: 1.2 for every 1 KW NU: 1 for every user All services are provisioned to

the customer through the cloud.

A-FLEX-UL-ESS UCM Cloud Calling Essential ENT EA:1 for every 10 KWAll services are provisioned to the customer through the cloud.

A-FLEX-UL-TPR UCM Cloud Calling TelePresence Room ENTEA: 1 for every 100 KWs NU: Quantity of CommonArea TP room license purchased

All services are provisioned to the customer through the cloud.

A-FLEX-UL-UCMUCM Cloud Calling Unified Communciations Manager ENT

EA: 1.2 for every 1 KW NU: 1 for every NUAll services are provisioned to the customer through the cloud.

A-FLEX-UL-UCXN UCM Cloud Calling Unity Connection ENT EA: 1.2 for every 1 KW NU: 1 for every NUAll services are provisioned to the customer through the cloud.



Collaboration Flex Plan included licensesSKU Description Initially provisioned


Calling -On-Premises and Partner Hosted

A-FLEX-SME-10X Session Manager v10EA: 2 for every 5 KWsNU: Session Management quantity

v10 onlyIncluded with Calling EAOptional Priced Feature with Calling NU





A-FLEX-CME Communications Manager Express 1 for every 10 KWsIncluded with Calling EA onlyRTU license expected to go End of Sale

A-FLEX-CUCME Communication Manager ExpressWhen selected,1 per KW

Included with Calling EA onlySmart Enabled licenseMust be selected through Additional Calling Licenses

A-FLEX-CUE-VM Unity Express with Voicemail 1 for every 10 KWsIncluded with Calling EA onlyRTU license expected to go End of Sale

A-FLEX-CUEVM Unity Express with VoicemailWhen selected,1 for every 10 KWs


A-FLEX-CUE-IVR Unity Express with Interactive Voice Response 1 for every 500 KWsIncluded with Calling EA onlyRTU license expected to go End of Sale

A-FLEX-CUEIVR Unity Express with Interactive Voice ResponseWhen selected, 1 for every 500 KWs


A-FLEX-SRST-EP SRST Endpoints 1Included with Calling EA and Calling NUThis is a RTU licenseRTU license expected to go End of Sale

A-FLEX-SRSTEP SRST EndpointsWhen selected,1 per KW

Included with Calling EA and Calling NUSmart Enabled licenseMust be selected through Additional Calling Licenses



Collaboration Flex Plan included licensesSKU Description Initially provisionedSKU Description Initially provisioned Notes

Calling -On-Premises and Partner Hosted (cont.)

A-FLEX-EXP-GW Enable GW Feature (H323-SIP) 4 for every 500 KWs/NusIncluded with Calling EA and Calling NUMaximum of 16

A-FLEX-EXP-E Enable Expressway-E Feature Set 2 for every 500 KWs/NusIncluded with Calling EA and Calling NUMaximum of 8

A-FLEX-EXP-TURN 1800 TURN Relay Option 2 for every 500 KWs/NusIncluded with Calling EA and Calling NUMaximum of 8

A-FLEX-EXP-AN Enable Advanced Networking Option 2 for every 500 KWs/NusIncluded with Calling EA and Calling NUMaximum of 8

A-FLEX-EXP-SERIES Enable Expressway Series Feature Set 4 for every 500 KWs/NusIncluded with Calling EA and Calling NUMaximum of 16

A-FLEX-EXP-RMS Expressway Rich Media Session 1 for every 20 KWs Included with Calling EA only

A-FLEX-EXP-DESK Expressway Deskphone Registration1 for every KW/NU1 for every excess Common Area Device

Included with Calling EA and Calling NUExcess can be purchased with both buying models

A-FLEX-S-AC-11X Cisco Unified Attendant Console Standard v11When selected, a maximum of 6 can entered though CCW. Please only enter the quantity required by the customer. Do not request the maximum if not required.

Included with Calling EAThis is a per server license.Must be selected through Additional Calling Licenses

A-FLEX-S-AC-12X Cisco Unified Attendant Console Standardv12

When selected, a maximum of 6 can entered though CCW. Please only enter the quantity required by the customer. Don not request the maximum if not required.

Included with Calling EAThis is a per server licenseMust be selected through Additional Calling Licenses

A-FLEX-A-AC-11X Cisco Unified Attendant Console Advanced v11When selected, a maximum of 20 can entered though CCW. Please only enter the quantity required by the customer. Do not request the maximum if not required.

Included with Calling EAThis is a per user license.Must be selected through Additional Calling Licenses

A-FLEX-A-AC-12X Cisco Unified Attendant Console Advanced v12

When selected, a maximum of 20 can entered though CCW. Please only enter the quantity required by the customer. Don not request the maximum if not required.

Included with Calling EAThis is a per user license.Must be selected through Additional Calling Licenses

A-FLEX-A-HAAC11X Cisco Unified Attendant Console Advanced HA v11When selected, a maximum of 6 can entered though CCW. Please only enter the quantity required by the customer. Do not request he maximum if not required.


A-FLEX-A-HAAC12X Cisco Unified Attendant Console Advanced HA v12When selected, a maximum of 6 can entered though CCW. Please only enter the quantity required by the customer. Do not request the maximum if not required.




Collaboration Flex Plan included licenses


Calling -On-Premises and Partner Hosted (cont.)

A-FLEX-EXP-ROOM Expressway Room Registration

EA:1 for every 100 KWsCalling NU: Quantity of Common Area TP roomlicense purchasedMeetings NU: Quantity of Telepresence Roomlicenses purchased

Included with Calling EAOptional purchasable component for CallingNU and Meetings NU

A-FLEX-CUCILYNC CUCILYNC 3 for every 25 KWs Included with Calling EA and Calling NU

A-FLEX-JABBER Jabber 1 for every 2 KWs Included with Calling EA and Calling NU

Calling -On-Premises only

A-FLEX-P-PLMENC-K9Unified Communications ManagerEncryption License

1v10 or v11 only Included with Calling EAand Calling NU

A-FLEX-P-UCM-10XUnified Communications Manager v10License

EA: 1.2 for every 1 KWNU: 1 for every NUv10 onlyIncluded with Calling EA and Calling NU

A-FLEX-P-TPRM-10X Telepresence Room v10 License

EA: 1 for every 100 KWs Calling NU: Quantity ofCommon Area TP room license purchased MeetingsNU: Quantity of Telepresence Room licensesPurchased

v10 onlyIncluded with Calling EA . Optional included selection in EA/AU MeetingsOptional purchasable component for

Calling NU and Meetings NU

A-FLEX-P-ESS-10X Essential v10 License 1 for every 10 KW v10 only Included with Calling EA only

A-FLEX-P-COMMON10X Common Area v10 LicenseEA: 1 for every 5 KWs + Number of ExcessCommon Area Desktop Licenses NU: Quantity ofCommon Area Desktop Licenses purchased

For Calling EA Maximum of 50% of totalKW count for Calling EA can be requested.Excess above 50% will need to be purchased.For Calling NUOptional purchasable component forCalling NU

A-FLEX-P-UCXN-10X Unity Connection v10 License EA: 1.2 for every 1 KW NU: 1 for every NUv10 onlyIncluded with Calling EA and Calling NU

A-FLEX-P-ER-10X Emergency Responder v10 LicenseEA: 3 for every 1 KW NU: 1 for every add-onEmergency Responder

v10 onlyIncluded with Calling EA Optionalpurchasable component for Calling NU


EA: 1.2 for every 1 KW NU: 1 for every NUv11 onlyIncluded with Calling EA and Calling NU



v11 onlyIncluded with Calling EA. Optional included selection in EA/AU Meetings Optionalpurchasable component for Calling NU andMeetings NU





Calling -On-Premises only (cont.)

A-FLEX-P-ESS-11X Essential v11 License 1 for every 10 KWsv11 onlyIncluded with Calling EA only

A-FLEX-P-COMMON11X Common Area v11 LicenseEA: 1 for every 5 KWs + Number of ExcessCommon Area Desktop Licenses NU: Quantity ofCommon Area Desktop Licenses purchased

v11 onlyFor Calling EA Maximum of 50% oftotal KW count for Calling EA can berequested. Excess above 50% will needto be purchased. For Calling NU Optional purchasable component for Calling NU

A-FLEX-P-UCXN-11X Unity Connection v11 License EA: 1.2 for every 1 KW NU: 1 for every NUv11 onlyIncluded with Calling EA and Calling NU


v11 onlyIncluded with Calling EAOptional purchasable component forCalling NU





v12 onlyIncluded with Calling EA . Optional included selection in EA/AU Meetings Optional purchasable component for Calling NU and Meetings NU

A-FLEX-P-ESS-12X Essential v12 License 1 for every 10 KWv12 onlyIncluded with Calling EA only

A-FLEX-PCOMMON12X Common Area v12 License

EA: 1 for every 5 KWs + Number of ExcessCommon Area Desktop LicensesNU: Quantity of Common Area Desktop LicensesPurchased

v12 onlyFor Calling EA Maximum of 50% oftotal KW count for Calling EA can berequested. Excess above 50% will needto be purchased. For Calling NU Optional purchasable component for Calling NU

A-FLEX-P-UCXN-12X

Unity Connection v12 License EA: 1.2 for every 1 KW NU: 1 for every NUv12 onlyIncluded with Calling EA and Calling NU







Calling -Partner Hosted only

A-FLEX-H-PLMENC-K9Unified Communications Manager Encryption License

1v10 or v11 only Included with Calling EAand Calling NU

A-FLEX-H-UCM-10XUnified Communications Manager v10 License


A-FLEX-H-TPRM-10XTelepresence Room v10 License

EA: 1 for every 100 KWs NU: Quantity of CommonArea TP room license purchased

v10 onlyIncluded with Calling EA only Optionalpurchasable component for Calling NU

A-FLEX-H-ESS-10X Essential v10 License 1 for every 10 KW v10 only Included with Calling EA only

A-FLEX-H-COMMON10X Common Area v10 LicenseEA: 1 for every 5 KWs + Number of ExcessCommon Area Desktop Licenses NU: Quantity ofCommon Area Desktop Licenses purchased

v10 onlyFor Calling EAMaximum of 50% of total KW count forCalling EA can be requested. Excessabove 50% will need to be purchased.For Calling NUOptional purchasable component forCalling NU

A-FLEX-H-UCXN-10XUnity Connection v10 License


A-FLEX-H-ER-10XEmergency Responder v10 License

EA: 3 for every 1 KW NU: 1 for every add-onEmergency Responder


A-FLEX-HCMF-10X HCMF v10 License EA: 1.2 for every 1 KW NU: 1 for every NUv10 onlyIncluded with Calling EA and Calling NU





Calling -Partner Hosted only (cont.)






A-FLEX-H-ESS-11X Essential v11 License 1 for every 10 KWv11 onlyIncluded with Calling EA only

A-FLEX-HCOMMON11X Common Area v11 LicenseEA: 1 for every 5 KWs + Number of ExcessCommon Area Desktop Licenses NU: Quantity ofCommon Area Desktop Licenses purchased

v11 onlyFor Calling EA Maximum of 50% oftotal KW count for Calling EA can berequested. Excess above 50% will needto be purchased. For Calling NU Optionalpurchasable component for Calling NU






A-FLEX-HCMF-11X HCMF v11 License EA: 1.2 for every 1 KW NU: 1 for every NUv11 onlyIncluded with Calling EA and Calling NU





Calling -Partner Hosted only (cont.)






A-FLEX-H-ESS-12X Essential v12 License 1 for every 10 KWv12 onlyIncluded with Calling EA only

A-FLEX-HCOMMON12X Common Area v12 LicenseEA: 1 for every 5 KWs + Number of ExcessCommon Area Desktop Licenses NU: Quantity ofCommon Area Desktop Licenses purchased

v12 onlyFor Calling EA Maximum of 50% oftotal KW count for Calling EA can berequested. Excess above 50% will needto be purchased. For Calling NU Optionalpurchasable component for Calling NU






A-FLEX-HCMF-12X HCMF v12 Software EA: qty.1 NU: qty.1v12 onlyIncluded with Calling EA and Calling NU





Product Authorization Keys

A-FLEX-TMS-PAKTMS Product Authorization Key (1)

1

Included with On-Premises Meetings andCloud Meetings when purchased with On-Premises Calling

TMS cannot be requested via GLO. TMS comes with a serial number (SN) that is only delivered if ordered.

A-FLEX-CMS-PAKCMS Product Authorization Key (1)

1 Included with On-Premises Meetings

A-FLEX-EXP-PAKExpressway Product Authorization Key (1)

1Included with On-Premises and PartnerHosted Calling, Meetings NU TelePresence Add-on

A-FLEX-EXP-KEY Expressway Release Key (1) 4 for every 500 KWIncluded with On-Premises and PartnerHosted Calling

A-FLEX-UCM-PAKUCM Product Authorization Key (1)

1

v10, v11 onlyIncluded with On-PremisesCalling,Meetings NU Tele PresenceAdd-on

A-FLEX-H-UCM-PAKUCM Product Authorization Key (1)

1 Included with Partner Hosted Calling



© 2019 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks,go to this URL: https://www.cisco.com/go/trademarks.Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) C07-740917-01 11/19


Software Bundles

A-FLEX-SW-10X-K9On-Premises and Partner Hosted CallingSW Bundle v10 (1)

1v10 onlyIncluded with On-Premises and PartnerHosted Calling





A-FLEX-ER-10X-K9Emergency Responder SW Bundle v10 (1)

1

v10 onlyIncluded with On-Premises and PartnerHosted Calling EA Optional purchasablecomponent for On-Premises and PartnerHosted Calling NU


1

v11 onlyIncluded with On-Premises and PartnerHosted Calling EA Optional purchasablecomponent for On-Premises and PartnerHosted Calling NU


1

v12 onlyIncluded with EA On-Premises and PartnerHosted Calling Optional purchasablecomponent for On-Premises and PartnerHosted Calling NU

A-FLEX-HCMF-10X-K9HCMF SW Bundlev10 (1)

1v10 onlyIncluded with Partner Hosted Calling

A-FLEX-HCMF-11X-K9HCMF SW Bundlev11 (1)

1v11 onlyIncluded with Partner Hosted Calling

http://www.cisco.com/go/trademarks

http://www.cisco.com/go/trademarks

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