cisco collaboration best practices · platform unified app for every user single application...

Jaroslav Martan, Jarry Pilař

Apr 7th 2020

Cisco CollaborationBest Practices

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

• Cisco Collaboration in CZ after Mar 16th

• Webex Teams• Meeting planning• Scheduling

• Start• Control

• Wrap up• Large meeting – Event Center

Agenda


Collab CZafter Mar 16th


Deployment timeline

Thu Mar 12 Fri Mar 13 Sat Mar 14 Sun Mar 15 Wed Mar 18Mon Mar 16 Tue Mar 17

Core ministeries deployedand tested

Rest day

First Government meeting starts at 9am

First press conference with remote journalists

More devices deployed

Routine operations

OK to get started

Webex Meetings concepteasy buttons

Decision to changefrom Meetings to Teams Space call


• Cisco SE Team

• Cisco Partners:• Alef Nula• NTT• Anect• GiTy

Special Thanks


• Users:• Create Webex Teams account• Install desktop & mobile app

• Assistants:• Create space, invite members• Use proximity to start meeting on a

device• Admit guests to a space

• Remote assistance• Webex Teams space• Screen share for assistance

Users Onboarding


Kviz:

Kolik procent uživatelů napoprvé zvládlo aktivaci účtu a práci s proximitou?


100% - všichni


Webex Teams

Intelligentdevice for every space

Singleplatform

Unifiedapp for every user Single Application

Modular | Personalized | Configurable

CallingMeetings Messaging Devices Intelligence

Single PlatformSingle Calendaring Single Messaging Single Client Framework Single Meetings

Single Proximity Common Identity Cognitive Collaboration Whiteboarding Single VDI

Single Calling Architecture Single Media Engine Single Device OS and more…


• Internal & external messaging in one application• Advantages to mail:• No „reply-to-all“• Speed – response, who read the message

• Set your notifications to avoid overload• Organize your Spaces – Favorites, Hidden• Use @mentions• Use threads• Use reactions

Webex Teams Tips


• https://www.cisco.com/c/dam/en_us/solutions/collaboration/docs/cisco-webex-teams-solution-overview.pdf

Webex Teams Benefits

https://www.cisco.com/c/dam/en_us/solutions/collaboration/docs/cisco-webex-teams-solution-overview.pdf


Meeting Planning


Optimized for the way you work Two ways to participate, designed to suit your workstyle

Simple, modern,video-first meetings Industry-standard way to meet, Industry-leading experiences

Meetings as part of ateam’s continuous workflow

A new evolutionary approach, reflecting how teams work together


Meetings or Teams?Criteria Meetings TeamsMeeting frequency One time ContinuousPre/post meeting communication E-mail Built-inEase of access Anonymous Account preferredApplication install Not required PreferredRemote desktop control Yes NoMulti-user view Grid 5x5 1+4Meeting controls Full Mute+Mute all onlyAdd user to meeting Phone only User onlyPhone easy dial-in Yes Yes

Unified App


A single app that can be configured to meet any end user workstyle and need*

Calling + MeetingsMessaging Only Meetings Only Full Team collaboration capabilities

(*and the combinations you need, configured via Control Hub)

The Webex Unified App: configuration options and choice for your workforce


Cisco’s Unified App Journey

The Unified App Journey is about completing this unification by enabling all customer personas to leverage the Teams app as their only app!

NOTE: As of September 2019, the Webex Team app supports most use-cases for customers including messaging, meetings, callingand device control.

Sept 2019Webex Teams: • Rich Messaging and Device

capabilities • Core Meetings • Core Calling (Webex Calling &

CUCM)Webex Meetings: • advanced Meetings

capabilitiesJabber: • advanced Calling capabilities

June 2020Webex Unified App: • All customers can use the

Teams application for all Messaging, Meetings, Calling and Device control experiences

• Unified App can be configured for which capabilities are exposed to end-users

January 2020Webex Teams: • Rich Messaging and Device

capabilities. • Limited Availability of advanced

Meetings capabilities via Meetings Module

• Support for Cloud/Prem CallingWebex Meetings • advanced Meetings capabilitiesJabber • advanced Calling capabilities

April 2020Webex Unified App:• Rich Messaging and Device

capabilities• Limited availability of advanced

Meetings capabilities via Meetings Module

• Advanced Calling capabilitiesWebex Meetings • advanced Meetings capabilities

General availability starting from 2019 –> Q2 CY20


Webex Meetings module in Webex Teams app Users can experience the full set of familiar Webex Meetings capabilities when joining a meeting through Webex Teams

Pop-out to Webex in-meeting experience from Webex Teams


Scheduling


• Do I really need to schedule?How about ad-hoc start PMR or Space Meeting?

• @meet or @webex• Webex Space• Calendar plugin (Outlook, Gmail)• Web

Scheduling Tips


Space MeetingStart

Schedule(jump to Outlook)

Anonymous access

SIP URI

Phone dial-in

© 2019 Cisco and/or its affiliates. All rights reserved.

Joining a Cisco Teams meeting

See who has joined the meeting and who hasn’tJoin with green button


• Space members = meeting invitees

• Don't worry to start at any time• Don't worry to skip the meeting – use messaging to call in the

needed participants• User list will show you who's missing

• Anonymous attendees need to be accepted „Let in“• Anyone can „Mute“ or „Mute All“

• Use moderating and Announcement mode to block meeting start

Space Meeting Tips


Webex MeetingAd-hoc start Start

Join

Start

Join

http://cs.co/meet-jmartan

http://cs.co/meet-jmartan


Calendar scheduling your personal room

Webex Meetings desktop app adds meeting details to Outlook

@Webex populates the calendar invite with the user’s personal room information

For Microsoft Exchange, Google Calendar, Office 365

Note: @Webex requires Calendar Connector


Modern view dashboardStart, join, or schedule

Join upcoming meetings

Start your personal room

Recent personal rooms

Note: Calendar Connector not required


Start


Join from the desktop

Meeting client: Video-first

Web app: Join from your preferred browser, automatically. Great for

guest users.


Desktop app pre-meeting experience Windows and Mac

One click to start or joinFaster join time

Integrated calendarlists ALL meetings

On-premises + cloud


Cisco Webex Meetings mobile (Android and iOS)Consistent experience

One click to start or joinFaster join time

Integrated calendarlists ALL meetings

Recorded meetingsView at later time


Hover over and see who’s already

joined

Click to join/start meeting

Cisco Webex TeamsConsistent experience


Join/start from integrated calendar

Cisco Webex TeamsConsistent experience


Pairing endpoint detectionCall back

Cloud Proximity(iOS v10.7, Android v11.0,

WBS33.2)

Automatically detects nearby video devices (cloud and on-premises) and prepopulates

SIP URI for one-click connection



Use Siri to join meetings

MobileSiri voice commands (iOS)

Available voice commands include:

“Call Sherry using Cisco Webex®”“Using Webex, call Sherry”“Join/call my room using Webex”“Join/call next meeting using Webex”


Control & Engage


Content share

Video only

Active speaker and thumbnail Grid view

Top–and-bottom view Side-by-side view

Customizable layouts


MobileVideo layout redesign

Optimized two-screen display for 1:1 or active speakers

Portrait-mode

Equal-sized grid layout for video users

Landscape mode


Cisco Webex web appBrowser-based app

• Video-centric experience• Host• Share content (Firefox and Chrome)

Cisco Webex® Meetings

Fully engage as an attendee

Webex Events


Detects knocking, typing, sirens, dogs barking, etc.

Automatically, suppresses tapping noises while

using VoIP

Background noise detection/automatic suppression


Supports most major brands

Mac supports meetings. Windows supports meetings and events.

Third-party headset mute

Muting/unmuting from your headset will mute/unmute you in meetings (and vice-versa)


Multistreaming video experience

Only Cisco can support a “people+people” experience to show participants across both screens of a dual-screen device when content is not being shared.


Unified roster and controls

Consistent experience across Cisco Webex® Meetings, Cisco Webex Teams™,

and video devices


Anotation


Wrap Up


• Recordings – cloud-based or desktop

• Webex Teams advantage:• Continuous communication – pre/during/post meeting• Recording posted in space

Meeting Wrap Up


Large MeetingEvent Center


• Attendee registration, e-mail reminders (pre and post)• Listen-only participants• Roles• Panelists - host, presenter, poll manager• Attendees

• Share files including video. Do not share video via desktop share.• Attendee engagement• Hands up, other signals• Annotation• Polls

Event Center Tips


• Getting Startedhttps://help.webex.com/landing/gettingstarted

• Webex Essentialshttps://www.webex.com/webexremoteessentials.html

• Project Workplacehttps://projectworkplace.cisco.com/en-us/home

• Webex Security Whitepaperhttps://www.cisco.com/c/dam/en/us/products/collateral/conferencing/webex-meeting-center/white-paper-c11-737588.pdf

• Webex Teams Security Whitepaperhttps://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/esp/cisco-spark-security-white-paper.pdf

Resources

https://help.webex.com/landing/gettingstarted

https://www.webex.com/webexremoteessentials.html

https://projectworkplace.cisco.com/en-us/home

https://www.cisco.com/c/dam/en/us/products/collateral/conferencing/webex-meeting-center/white-paper-c11-737588.pdf

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/esp/cisco-spark-security-white-paper.pdf

cisco collaboration best practices · platform unified app for every user single application...

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