CIL 2015: Technology & the Customer Experience SMRLA Libr@ry Tech-Know 2015
Then: Now: TaxisVideostoresClothing Stores HotelsSchoolsBookstores
UberNetflixFast ClothingAirbnbLifelong LearningAmazon
What can we do so our customers say
“Wow!”?
John PalfreyAuthor of
BiblioTech: Why we need libraries more
than ever in the Age of Google
Osmo• iPad ad-on • Interactive • Ages 6 & up
Mathieu Plourde {(Mathplourde on Flickr) - http://www.flickr.com/photos/mathplourde/8620174342/sizes/l/in/photostream/
http://www.engadget.com/2015/01/20/fda-wearables-guidance-note/