cignex datamatics webinar-top 10 use cases of alfresco-ver04-apr2013
DESCRIPTION
How Alfresco - the leader in Open Source enterprise content management solution helped organizations achieve business velocityTRANSCRIPT
Top 10 Use Cases of Alfresco to Enhance your IT Ecosystem
April 4, 2013
Joe Tong
Partner Marketing - Alfresco
Harish Ramachandran
VP – Global Presales & Co-Founder
CIGNEX Datamatics
CIGNEX Datamatics Confidential www.cignex.com
Agenda
• About Alfresco
• Top 10 Use Cases of Alfresco across industries like
– Travel & Hospitality
– Gaming
– Manufacturing
– Banking, Insurance & Retail
– Healthcare
– Education
– Telecom, Media & Publishing
• About CIGNEX Datamatics
2
CIGNEX Datamatics Confidential www.cignex.com
Alfresco Overview
3
CIGNEX Datamatics Confidential www.cignex.com
Alfresco - Overview
4
Alfresco is now the largest open source content management company in the world Founded in 2005, with offices in London & Atlanta
Over 3 million community downloads
250+ global channel partners
2,500 customers in 55 countries, including…
CIGNEX Datamatics Confidential www.cignex.com
Alfresco - Overview
5
The Alfresco Platform
Document Management Capture, share & retain corporate content, including
documents, video, images & graphics files
Records Management Ensure governance, compliance and retention of
company or government records
Web Content Services Author, collaborate & publish to Drupal, Liferay,
JBoss Portal or your custom web app
Enterprise Collaboration Create, share, collaborate, iterate & discuss content.
Then publish to social channels.
Open Source Platform Build content-rich apps and websites using RESTful
APIs or Java & open standards like CMIS & JSR 168
CIGNEX Datamatics Confidential www.cignex.com
Use Case #1
Travel & Hospitality – Hospitality Portals for 7 Hotel Brands
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CIGNEX Datamatics Confidential www.cignex.com
Hospitality Portals for 7 Hotel Brands
• Challenges Faced
– Improve Revenue Per Available Room (RevPAR)
– Emotional connection with guests
– Lead time for making offers to customers/channel partners
• Solution Highlights
– Integration with Document Management & Web Content Management
– Content repository, search & access
– Flexible architecture, data security, multi-lingual & multi-currency support
7
CIGNEX Datamatics Confidential www.cignex.com
Hospitality Portals for 7 Hotel Brands
8
Staging Server
Content Repository, Business Rules, Security, Workflow, Transformations, Document Lifecycle, Search, Reports
Alfresco Web Client Application
Web Server
Hard disk Oracle 10g CMS
Metadata Folders Rules etc.
Media XML files Images etc.
System & Network Administrators
Users
Oracle 10g
Run-Time
FSR/Web Application
Alfresco Run-time Instances
Static Contents
RE
STfu
l Web
Ser
vice
s
Liferay Portal
Fir
ew
all
Alfresco ECM
Search – Hotel, Destination, Special Offers
ECM Service
IBE Service
Social N/W Client
API
Map & Local
Attraction
Video
WTHR
Be Dyn
Portal
Blog IBE Widget Image
Carousel FB
Twtr
Flickr
Portal/Web Apps
Page Mgm
t
Authentication &
Authorization
Blog
Theme
UI
Liferay Framework
Mini Site Management
Benefits Increased RevPAR, Improved Guest Experience and Reduced TCO over 40%
CIGNEX Datamatics Confidential www.cignex.com
Use Case #2
Gaming Company – WCM & DAM Solution
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CIGNEX Datamatics Confidential www.cignex.com
Gaming Company – WCM & DAM Solution
• Challenges Faced
– No single data source for effective marketing and up-selling programs, resulting in the client managing 18 newsletters
– Duplication of the games assets on various sites resulting in a potential legal risk and high infrastructure costs for hosting them
– Time consuming process for content approval, ratings and legal check
– Maintaining security and stability of digital asset fleet causing strain on resources
• Solution Highlights
– Rich CMS with ease of integration to external applications using web services and Web 2.0 API
– Unified Consumer Database (UCD) in Oracle 10g database for various targeted marketing campaigns
– Legal Risk elimination and content filtering based on user’s age
10
CIGNEX Datamatics Confidential www.cignex.com
Gaming Company – WCM & DAM Solution
11
Benefits Rich CMS experience, Control over content, Online CRM reduced spending by 40%
AMC reduced from US$5 Million to US$50,000
CIGNEX Datamatics Confidential www.cignex.com
Use Case #3
Confectionary Company – Sales & Marketing Portal
12
CIGNEX Datamatics Confidential www.cignex.com
Confectionary Company – Sales & Marketing Portal
• Challenges Faced
– Clients’ R&D department responsible for trends, insights & reports for Sales & Marketing used SAP RPM which lacked collaborative features
– Absence of workflow functionalities
– Difficulty in managing access rights
– Decentralized content leading to higher maintenance and overheads
• Solution Highlights
– Integrated collaborative research portal by integrating Alfresco & Liferay with SAP RPM
– Custom slide viewer
– Easy document & metadata search
– Document image conversion
– Workflow, access rights, content & page management
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CIGNEX Datamatics Confidential www.cignex.com
Confectionary Company – Sales & Marketing Portal
14
Benefits Workflow, Search, Collaboration, Richer User Experience, Security (Access rights)
CIGNEX Datamatics Confidential www.cignex.com
Use Case #4
Online University – Learning Management System
15
CIGNEX Datamatics Confidential www.cignex.com
Online University – Learning Management System
• Challenges Faced
– Disparate content platforms, 19 learning management systems across business units
• Lost opportunity of content reusability
• High maintenance cost due to proprietary and home grown systems
• Convert disparate formats to the PDF, Doc etc.
• Integrate with the standard LMS, Portal applications
• Able to store high quality images and videos
– Interoperability with rich user interface
• Solution Highlights
– Specialized content and content transformation workflow with folder based rules and actions
– Automatic version control, Inline preview, Live page editing & scheduling
– SEO, Multi-tier search
16
CIGNEX Datamatics Confidential www.cignex.com
Online University – Learning Management System
17
Benefits Standardized universal content model, Integration flexibility, Scalability
CIGNEX Datamatics Confidential www.cignex.com
Use Case #5
Insurance Sector - Knowledge Management Portal
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CIGNEX Datamatics Confidential www.cignex.com
Insurance Sector - Knowledge Management Portal
• Challenges Faced
– No centralized application for managing their business documents internally leading to challenges like
• Low productivity
• High manual operations
• Low security and high vulnerability during processing
• Solution Highlights
– Integrated collaborative Knowledge Management Portal by integrating Alfresco
• Document Approval Workflow
– Document tagging with Advanced search
– Drag n drop document creation
– Browser plugin to upload content from web
• User Permission, Security & Administration
– LDAP authentication
– External users registration workflow
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CIGNEX Datamatics Confidential www.cignex.com
Insurance Sector - Knowledge Management Portal
20
Benefits Centralized document approval workflow, User administration,
Auto alerts for documents processed, Cost reduction across licenses, maintenance & support
CIGNEX Datamatics Confidential www.cignex.com
Use Case #6
County Portal for Citizens
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CIGNEX Datamatics Confidential www.cignex.com
County Portal for Citizens
• Challenges Faced
– High cost of license (AMC) and maintenance of the portal
– Upgrades were time consuming and complex
• Low efficiency
• Poor speed of rolling out changes / information to citizens
• Solution Highlights
– Custom migration tool which enabled automating 98%+ of content / data migration
– Integration with external systems including SAP, Filenet, Elavon Payment gateway and Recware
– Single Sign On (SSO) and in-line editing of Alfresco web content from portal interface
22
CIGNEX Datamatics Confidential www.cignex.com
County Portal for Citizens
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Benefits Enhanced content management with UI functionalities,
Administrative features for user management roles and permissions, RSS & email alerts
CIGNEX Datamatics Confidential www.cignex.com
Use Case #7
Semiconductor Company – WCM/CMS Portal
24
CIGNEX Datamatics Confidential www.cignex.com
Semiconductor Company – WCM/CMS Portal
• Challenges Faced
– Absence of a workflow functionality to approve and publish content
– Multisite data centers causing high cost structure (duplication of infrastructure)
– Content publish transmission was not guaranteed, necessitating the user to confirm transaction by manually checking the website
• Solution Highlights
– Integrating legacy systems with the Alfresco CMS
– Roll out new CMS features such as:
• Import/Export metadata in spreadsheet
• Akamai cache purge in deployment
• Advance search for WCM
– Migration of all the applications and data, across 14 sites, on an as-is basis from Documentum to Alfresco WCM by using our Migration Toolkit
25
CIGNEX Datamatics Confidential www.cignex.com
Semiconductor Company – WCM/CMS Portal
26
Benefits Migrated 14 website (8 regional sites) with 40 GB data from Documentum,
Easy to to roll-out web content with an integrated workflow, TCO reduced by 80%
CIGNEX Datamatics Confidential www.cignex.com
Use Case #8
Healthcare Company – Staffing Workflow Solution
27
CIGNEX Datamatics Confidential www.cignex.com
Healthcare Company – Staffing Workflow Solution
• Challenges Faced
– Poor operational efficiency & productivity due to semi-automated system
• Ineffective cross checking of credentials or miscommunication among various team members / users
– Expensive – high cost of license and maintenance
• Solution Highlights
– Use of Liferay Wiki to store the Dossiers
– Integration with Documentum to store the Dossier Requests – Rest based services were invoked in Liferay to store the request in Documentum.
– Alfresco system -FIDO
28
CIGNEX Datamatics Confidential www.cignex.com
Healthcare Company – Staffing Workflow Solution
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RightFax (Scanned Images)
Alfresco (CIFS)
Imscan
IRIS PostGreSQL SAN
IBM/Lotus eforms Server
Alfresco WebServer
ViewOnePro
Migrated Documents
Database, Metadata Content
Repository Metadata
Alfresco WebServer
ViewOnePro
Workflows User 1 Workflows User n
Benefits Flexible ECM leading to increased efficiency & accuracy in recruitment and staffing
Over 70% savings by eliminating vendor lock-in
CIGNEX Datamatics Confidential www.cignex.com
Use Case #9
Auto Parts Company – Contract Management Solution
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CIGNEX Datamatics Confidential www.cignex.com
Alfresco based Contract Management Solution
• Challenges Faced
– No centralized application/solution for managing business agreements leading to challenges such as
• Low productivity
– Lack of central repository of agreements/contracts for suppliers/vendors
– Absence of internal approval workflow as per policies and guidelines
• High manual operations
– No workflow process resulting in high amount of errors
• Low security
– High vulnerability risks during manual transfer of agreements to multiple vendors
• Solution Highlights
– Contract Approval Workflow
• Contract drafting, Advanced search
• Drag n drop contract creation and Bulk upload for legacy contract
– User Permission, Security & Administration
• LDAP authentication for internal users and Secure login for external users
• Role based login statistics
• Multi-level security for contract approval
31
CIGNEX Datamatics Confidential www.cignex.com
Alfresco based Contract Management Solution
32
Migrated 100K+ legacy contracts with 500+ suppliers & 50+ internal users
CIGNEX Datamatics Confidential www.cignex.com
Use Case #10
Medical Company – Drupal & Alfresco WCM Solution
33
CIGNEX Datamatics Confidential www.cignex.com
• Challenges Faced
– Site performance while data sync & import
– Content mapping among the different domains
• Solution Highlights
– Integration with Document Management & Web Content Management
– Content repository, search & access
– Flexible architecture, data security, multi domain -central admin support
34
Medical Company – Drupal & Alfresco WCM Solution
CIGNEX Datamatics Confidential www.cignex.com
Medical Company – Drupal & Alfresco WCM Solution
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Benefits High Site Performance and Operational Efficiency with integration of
Document Management and Web Content Management
Alf
resc
o S
har
e
Alf
resc
o S
ervi
ces
User & Group Management
Authentication
Content Management
Work Flow
CMIS Services
Content CMIS Queries
Alfresco Repository
Content Creator
Dru
pal
Use
r In
terf
ace
Dru
pal
Ad
min
UI
View, Article, Blogs
View Issues
View Magazines
CMIS Services
Manage Contents Content
Drupal DB
Website User
CM
S C
all
CM
S R
esp
on
se
Drupal CMS
Alfresco ECM
CIGNEX Datamatics Confidential www.cignex.com
About CIGNEX Datamatics
A subsidiary of Datamatics Global Services Limited
36
CIGNEX Datamatics Confidential www.cignex.com
What Does CIGNEX Datamatics Do?
37
Since 2000, delivering Open Source
solutions for the enterprise through
adoption and integration to:
• Address business goals
• Increase business velocity
• Lower the cost of doing business
• Reduce TCO
• Gain competitive advantage
Portal Solutions Content
Solutions
Big Data Solutions
400+ implementations worldwide across industries
CIGNEX Datamatics Confidential www.cignex.com
Where We Can Help You
38
SOLUTIONS
Managed Cloud Services Develop • Deploy • Manage
VAR/Annual Product Subscription Liferay • Alfresco • Cloudera Hadoop • MongoDB
Extended Development Center Center of Excellence
UI • Development • Integration • Customization • Migration • Testing • Training • Support (24*7)
User eXperience Platform
Portals Liferay, Drupal, JBoss,
ZK, HTML5,
MuleSoft
• Intranet • Extranet • EAI • SOA
• Social Collaboration
• Mobile Portals
Enterprise Content Management
Content Alfresco, Adobe CQ,
Drupal, Magento,
JBoss, Moodle, Ephesoft,
Liferay
• WCM • DM • RM • CMS • DAM
• e-Commerce • e-Learning • ERP • Imaging Solutions
SERVICES
Making Data Work
Big Data Hadoop, MongoDB, Neo4j,
Flume, Hive
Solr, Pentaho, Jaspersoft
• Analytics • Mobile • Social • Web • Real-time
• DW - BI • Log Processing
and Analysis • Enterprise
Search
CIGNEX Datamatics Confidential www.cignex.com
Alfresco Expertise at CIGNEX Datamatics
39
Brief Snapshot
Team Size : 50+ Projects : 80+
• Alfresco Platinum Partner (US) & Gold Partner (RoW)
• 2010 - Alfresco Partner of the Year Award
• 2008 - Best North American implementation of the
year
• 2007 - WCM implementation of the year
• Authored 4 Alfresco Books
• Community Contributions
• Conduct Alfresco trainings worldwide
• Developed Accelerators & frameworks
• Toolkit: Migration from Documentum
• Contract Management Solution
• Smart Document Processing Solution
Alfresco APAC Partner of the Year, 2010
Alfresco North America Partner of the Year, 2010
CIGNEX Datamatics Confidential www.cignex.com 40
Alfresco Implementations
Industry
Healthcare High Tech Telecom, Media, Entertainment
BFSI Education Government Travel &
Hospitality
Document Management
Record Management
Web Content Services
Enterprise Collaboration
Content Integration And Services
Integrations
Applications
Solutions
DM, WCM, DAM, RM Portals, Workflow, Contract Management System, Smart Document Processing
Legacy & Proprietary Applications