chp 10 empowerment, teamwork and communication

Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

Part 3Part 3

Management: Management: Empowering People Empowering People to Achieve Business to Achieve Business

Objectives Objectives

Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

Chapter 10Chapter 10

Improving Performance

through Empowerment, Teamwork, and Communication

Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.10-3

Chapter ObjectivesChapter Objectives

1. Describe why and how organizations empower employees.

2. Distinguish between the two major types of teams in the workplace.

3. Identify the characteristics of an effective team and the roles played by team members.

4. Summarize the stages of team development.5. Relate team cohesiveness and norms to effective team

performance.6. Describe the factors that can cause conflict in teams

and how conflict can be resolved.7. Explain the importance of effective communication skills

in business.8. Compare the different types of communication.


Empowering EmployeesEmpowering Employees

Empowerment—giving employees authority and responsibility to make decisions about their work without traditional managerial approval and control.Anderson & Associates

engineering firm believes in empowering its employees through information.



Sharing InformationEffective empowerment means keeping

employees informed about the company’s:Financial performanceBusiness environment

Sharing Decision-Making AuthorityEmployees given more authority and

responsibilityMaking decisions that implement a firm’s

vision and competitive strategy



Linking Rewards to Company PerformanceReward employees for contributing

desirable ideas and actionsMake sure employees understand how

their individual actions affect profitsEmployee Stock Ownership PlansStock Options


Employee Stock Ownership Plans and Stock Options


TeamworkTeamwork

Teamwork—cooperative effort by a group of workers acting together for a common cause.

What is a Team?A group of employees who are committed to a common purpose, approach, and set of performance goals.Lockheed Martin’s Joint

Strike Fighter team mustcoordinate a massiveteam of suppliers


Five Species of Teams


TeamworkTeamwork

What is a Team?Work team—relatively permanent group of

employees with complementary skills who perform the day-to-day work of organizations.

Problem-Solving Teams—temporary combination of workers who gather to solve a specific problem and then disband.


Team CharacteristicsTeam Characteristics

Team SizeCan range from 2 to 150 peopleResearch indicates maximum results with

about 6-7 people



Team RolesTask specialist role—time and energy

devoted to helping the team accomplish its specific goals

Socioemotional role—time and energy devoted to supporting the emotional needs of team members and to maintaining the team as a social unit


Team Member Roles



Team DiversityMembers may bring varied perspectives

based on differences in their work experiences and age, gender, and cultural backgrounds

Cross-functional team establishes one type of diversity by bringing together the expertise of members from different functions in the organization



Teamwork in Small OrganizationsSmall companies can benefit from

teamworkIn fact, small firms may function as teamsOwner-manager can cultivate the

characteristics of successful teamsConcept of teamwork also applies to

entrepreneurs



Benefits result only if the type of team created matches the task to be accomplished

Stages of Team DevelopmentStage 1: Forming.Stage 2: Storming.Stage 3: Norming.Stage 4: Performing.Stage 5: Adjourning.


Stages of Team Development



Team Cohesiveness and NormsTeam Cohesiveness—extent to which

team members feel attracted to the team and motivated to remain part of it.

Team Norm—informal standard of conduct shared by team members that guides their behavior.



Team ConflictConflict—antagonistic interaction in which

one party attempts to thwart the intentions or goals of another.



Styles of Conflict ResolutionThe Competing StyleThe Avoiding StyleThe Compromising StyleThe Accommodating StyleThe Collaborating Style


The Importance of Effective CommunicationThe Importance of Effective Communication

The Process of CommunicationCommunication—meaningful exchange of

information through messages.Communication skills are important

throughout an organizationThe Communication Process


Forms of Communication



Basic Forms of CommunicationOral Communication

Listening—skill of receiving a message and interpreting its intended meaning by grasping the facts and feelings it conveys.Cynical listeningOffensive listeningPolite listeningActive listening



Basic Forms of CommunicationWritten Communication

Formal Communication

Informal CommunicationGrapevine—internal information

channel that passes information from unofficial sources.


The Importance of Effective The Importance of Effective CommunicationCommunication

Basic Forms of CommunicationVerbal communication—communication

that conveys meaning through words

Nonverbal communication—transmits messages through actions and behaviors


Influence of Personal Space in Nonverbal Communication


Communication within the OrganizationCommunication within the Organization

Internal communication—system that sends messages through channels within an organization.


Communication within the OrganizationCommunication within the Organization

Communication in TeamsCentralized communication network—

team members exchange messages through a single person to solve problems or make decisions

Decentralized communication network— members communicate freely with other team members and arrive at decisions together


Communication Outside the OrganizationCommunication Outside the Organization

External Communication—meaningful exchange of information through messages transmitted between an organization and its major audiences.


International Business CommunicationInternational Business Communication

Can be a special challenge Appropriateness depends in part on an

accurate translation that conveys the intended nuances of meaning

Low-context cultures tend to rely on explicitly written and verbal messages

High-context cultures – such as those of Japan, Latin American, and India – depend not only on the message itself, but also the conditions that surround it

chp 10 empowerment, teamwork and communication

Education

team characteristics

type of team

team characteristics

effective team performance

team characteristics

communication process

team member roles

massive team of suppliers