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CHILE ANDREA MILES FAY ESPINOZACINDY ORDUÑO ARMANDO ALARCÓNCAROLINA AGUERREBERE ROBERTO SAMANIEGO

FAST FACTS

Population: 15.8 thousandsArea: 756,950 square kms.Government: Republic (13 Regions)GDP per capita: $9,900Currency: Chilean Peso = 100 cents of dollar Official language: SpanishLanguage of business: Spanish and EnglishReligion: Catholic (80%), Evangelicals (10%), Protestant (4%) Capital: Santiago Major cities: Viña del Mar, Concepción and Valparaíso. National holiday: September 18

KEY NEGOTIATION POINTS

- When making first contact is advisable to use an intermediary. Banks, consultants and business associations facilitate contact with firms.

- The ability to interact professionally is very

important. Establish personal relationships that enable start businesses and resolve difficulties that may arise is key.

- Decision making is very hierarchical. The first visit should be at senior management level, although negotiations are conducted with middle managers.


- You have to set appointments with two weeks notice. Once in the country re-confirm the date and time.

- The first meeting is usually not go into

details. This is the party's co-nise and to describe the activity of the respective companies.

- The Chileans are straightforward and take

the negotiations seriously. The trading environment is more formal than in other Latin American countries.

- Occasionally make use of a witty sense of humor.


- Presentations must use subjective arguments and show enthusiasm, rather than overwhelm you with a lot of data.

- Punctuality a quality sought, although delayed ten fifteen minutes is considered normal.

REDUCING COMMUNICATION NOISE

- When greeting handshake. When you are known, can give a kiss on the cheek.

- Titles are rarely used. Lord, lady, Mr/Ms are best suited

- Don’t comment of General Pinochet- Favorite topics; Travel, Football, American history

and literature (Pablo Neruda and Gabriela Mistral Nobel prizes)

- Best time to set a meeting, mid-morning to prolong the meeting with lunch.

- It’s customary to give gifts. If you receive one should be opened inmediately in the presence of who delivers it.

- Avoid making certain gestures. Give a blow with his right fist into his left hand is consider obscene, and extended palm with fingers spread means “IDIOT”.

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GENDER ISSUES

- The occupations in which women play are not the same occupations to men entering, therefore, their working conditions are not similar

- In Chile the integration of women into the labor market is relatively late and one of the lowest in Latin America. Women account for one third of the labor force (36.2%) and are concentrated in lower-skilled jobs and pay.

• Business Entertainment Guidelines “Fashionably late” can mean more than an

hour late for dinner parties. Mosts business will be done in restaurants, but

a Chilean might invite you home.The main meal is eaten at midday. 12:30 – 2:30

p.m.A 5 to 10 percent tip is customary in

restaurants.

DAY TO DAY POINTERS

• Table manners and food.Many dishes include fish, seafood, chicken,

beef, beans, eggs or corn. Favorite dishes: empanadas de horno and

cazuela de ave.It is considered impolite to ask for second

helpings. Continental style of eating.

DAY TO DAY POINTERS

RECOMMENDATIONS

VIDEO

CASE

Puerto de Valparaíso, Chile.

• "La Mujer Y El Trabajo." Dirección Del Trabajo. Gobierno De Chile, n.d. Web. 04 Nov. 2012. <http://www.dt.gob.cl/1601/w3-article-59923.html>.