chief digital officer - konnect learning · chief digital officer summit 2018 ... chief executive...

CHIEF

SUMMIT 2018

DIGITAL

OFFICER

ASIA PACIFIC

26 FEB - 1 MAR, SYDNEY 2018

CHIEF DIGITAL OFFICER SUMMIT 2018

Kylie McLeanChief Digital Officer ANZ,IBM

Domestic Expert Speaker Line up:

Global Perspectives from:

P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u

Mark DrasutisChief Digital OfficerIAG (Prev. News Corp Australia)

John DardoChief Digital OfficerAustralian Taxation Office

Clive DickensChief Digital OfficerSeven West Media

David McGrathChief Digital OfficerClubs Australia

Mary-Lou O’BrienChief Digital OfficerMelbourne Girls Grammar

Craig McDougallGeneral Manager of Digital and PricingRACQ

Bruce CallowChief Digital OfficerGriffith University

Leisa BaconDirecor, AudiencesABC

Grant BaxterHead of Brand StrategyTwitter

Libby O’BrienHead of Digital, CorporateFlight Centre

Dr Ian OppermannChief Executive Officer and Chief Data ScientistNSW Data Analytics Centre

Barbara-Anne BenstedChief Digital OfficerEnergy Queensland

Cara WalshManager, Digital StrategyRACQ

Dr Genevieve BellProfessor, Engineering & Computer ScienceSenior Fellow, New Technology GroupAustralian National University & Intel

Paul ShetlerExpert in Residence, Stone & Chalk (Prev. Chief Digital OfficerDigital Transformation

Gurmeet SinghSenior Vice President & Chief Digital Officer7-Eleven USA

Martyn WallaceChief Digital OfficerScottish Local Government

Vivien JongChief Digital Officer, AsiaBNP Paribas Wealth Management

Avi GolanChief Digital OfficerAir New Zealand

Jora GIllChief Digital OfficerThe Economist

KEY BENEFITS OF ATTENDING

Implement large scale digital transformations company-wide Overcome internal resistance and to drive organizational buy-in Optimise digital strategy by eliminating wasteful processes Utilise the full potential of data to achieve organisational goals Drive radical digital transformations

PLUS: Hear war stories and lessons learned from a cross industry spread of experienced CDOs

AUDIENCE

This event will bring together digital leaders and transformation experts currently undergoing or anticipating digital transformation. Typical job title categories that will attend include:

Chief Digital Officers

Heads of Digital

CMO/Head of Marketing/Marketing Manager

Digital Transformation Specialists

Chief Information Officers

Chief Executive Officers

Heads of Innovation

Chief Data Officers

Heads of Analytics

Head of Commercial Strategy

CONFERENCE LOGISTICS

Venue: L’Aqua DocksideAddress: Cockle Bay Wharf, Sydney NSW 2000Dates: 26 February – 1 March 2018Start/Finish: 8:50 am – 6:10 pm

REGISTRATION AND ENQUIRIESTo register for Chief Digital Officer Summit 2018 simply complete the registration form at the back of this brochure and send to: [email protected] or call 02 8248 0200. Alternatively, registrations can be made online at: http://www.konnectlearning.com.au/conferences

SPONSORSHIP

Strategic sponsorship opportunities are limited. Contact the sponsorship team on 02 8248 0200 or email events@ konnectlearning.com.au to discuss sponsorship package options.

CONFERENCE OVERVIEWChief Digital Officer Summit 2018 brings together local and international digital leaders to share their expertise so you can implement best practice across your organisation.This summit will give you the skills to roll out an effective, timely, and meaningful digital strategy. You will learn how to drive organisational buy-in for your digital strategy, implement best practice data governance and security and harness new methodologies to drive digital change.



To register for Bullying & Cyber Safety in Education 2017 simply complete the registration form at the back of this brochure and send to: [email protected] or call 02 8248 0200. Alternatively, registrations can be made online at: http://www.konnectlearning.com.au/conferences

Pre-Conference Workshop, 26th February 2018

8:30 Registration, morning coffee and tea

12:30 Lunch

Finding Digital Talent: Empowering digital strategy by finding the right people

Your strategy can only be as effective as the people who drive it. Understanding the questions that you must ask about your transformation

is essential to identifying the talent you need to make it a success. This workshop will teach you the mindset of putting together a successful

team, ensuring staff are engaged and challenged, and what conditions a team needs to flourish in a digital context. Effective and relevant

talent is essentially leverage for the capability to drive growth and profitability, and is fundamental to successful digital strategy.

This workshop will cover:

What capability do you need, and what is the form of that capability?

Ensuring that your organisational environment is conducive to attracting and motivating talent

Scenario building: mapping out your capability requirements, particularly when needs will change rapidly and frequently

Developing criteria: Diagnosing the skills and mindsets to align with particular challenges

Build, buy, or blend? The advantages and disadvantages of going in-house

Looking under the bonnet: What is in the DNA of great talent? How are we designing our organization to attract that?

Managing your expectations, and more importantly, theirs

Workshop Facilitator: Anne Moore, Founder and CEO, PlanDo

Anne Moore is the CEO and Founder of PlanDo. She is a social scientist and entrepreneur with a lifelong passion for

people and learning that has become the cornerstone of her career. She has worked with some of the best known local

and global brands – Optus, David Jones, Holden and Raytheon, building skills, transforming culture and making sure

individuals, teams and organizations are set up for success and growth. Anne has built and run a number of businesses

during her 30-year career including leadership consulting, business skills development and lifestyle services. Anne has a

Bachelor of Social Science (Dist) and is a Graduate of the Australian Institute of Company Directors. She is a member of

the UTS Business School Advisory Board and a long standing visiting lecturer at Sydney Business School.



2:00 Minimising the cost of your digital strategy by maximising dataefficiency “Data—everyone has it, but no one knows how to use it”

Not just “turbo-charged CRM”: Determining the myriadapplications of existing data

Fulfilling the potential of the data that you currently have How to make your data work for you by knowing what you

want from it Best practice for holistic data cleanse, structure, and flow

Implementing grass-roots data education initiatives to ensuredata care among employees: o Minimising data corruption and replacement Building a holistic data integrity ethos from the board-room

to front-of-house Driving the message that data is fundamental to business

performance Dr Ian Oppermann, Chief Executive Officer and Chief Data Scientist,NSW Data Analytics Centre

2:30 Afternoon tea

2:45 Navigating massive organisational restructure Evolving business efficiency and maximising profit by

disentangling outdated systems Fostering consensus in new business needs:

Disregarding past investment in outdated systems Mitigating past cost-regret and future cost-shock

Boosting executive confidence by managing long timehorizons and navigating delays: Identifying and managing key stakeholders Managing expectations

Ensuring full realisation of your strategy by preventing internalinterference

David McGrath, Chief Digital Officer, Clubs Australia3:30 Ensuring a successful strategy by understanding the human side of

transformation Maximise the effectiveness of your strategy by comprehending

whether past transformation has changed the way we think Reduce unnecessary expense by investing in tech that people

will respond to Choosing innovations that create excitement rather than

anxiety Build relevant and sustainable innovation by remembering the

human factor in digitalDr. Genevieve Bell, Professor, Engineering & Computer Science/SeniorFellow, New Technology Group, Australian National University/INTEL

4:15 Pushing digital as a core company value Ensuring that digital becomes a core company operational

principle Integrating digital philosophy to core company processes Eliminating reticence to embrace digital strategies by

negotiating with traditionalists Increasing buy-in by ensuring your voice is heard in the

organisation Reducing operational cost with BYO tech initiatives

Mary-Lou O’Brien, Chief Digital Officer, Melbourne Girls Grammar

5:00 Networking Cocktail Function5:30 End of day one

8:30 Registration, morning coffee and tea8:50 Opening remarks from chair:

DAY ONE: 27th February 2018

THE CDO SCENE 9:00 Defining the role of the Chief Digital Officer

Driving digital outcomes by understanding the organisationand where you fit within it

Communicating your role and responsibilities to internal andexternal stakeholders

Creating a company culture that welcomes change andinnovation

Examining evolutions in the CDO role abroad What does that mean for the Australian CDO? What do the next 5 years hold?

Expanding organisational capability by pushing a pervasivedigital philosophy

Gurmeet Singh, Senior Vice President/Chief Digital Officer, 7-Eleven(USA)

9:45 The changing nature of the CDO role Harnessing the digital revolution to maximise your influence

within the organisation Boosting effectiveness by eliminating preconceptions about

the role Digital capability is power, the CDO holds this power The CDO is hired for agency, not consultancy

Big change needs empowerment, how to derive corporateleverage from your task

Ensuring adaptability by anticipating future trends in theexecutive roles

Maximising cooperation: toe-stepping and the expandingC-Suite

“We are digital, we have a CDO”: Exploiting your significance fororganisational buy-in

Vivien Jong, Chief Digital Officer, Asia, BNP Paribas WealthManagement (Singapore)

10:30 Morning tea

10:45 Overcoming internal resistance Maintaining momentum in your digital strategy by anticipating

and overcoming resistance Proving digital value by eliminating cost myths

Communicating to stakeholders that digital innovation willproduce a ROI

Rallying organisational support by dispelling short-termthinking Looking further than the “easy wins” Transitioning from a reactionary thinking to a proactive

approach Going bigger than baby steps

Championing agile mindsets to drive efficiency Overcoming risk assessments Traditional ROI models vs Digital ROI mindset

Barbara-Anne Bensted, Chief Digital Officer, Energy Queensland

11:30 How to make digital a company imperative Transitioning from the ‘nice to have’ and ‘need to have’ mentality Driving the message home that digital is crucial to success Convincing and onboarding internal ‘digital dinosaurs’ Stamping your authority on the digital role to ensure buy-in

and outcomes Knowing how much you already control to generate leverage Martyn Wallace, Chief Digital Officer, Scottish Local Government

12:15 lunch1:15 Ensuring a successful strategy by cultivating a digital company culture

Getting your digital strategy off the ground by overcominginternal resistance

Driving organisational buy-in to ensure an effective digitalstrategy

Understanding sources of resistance and why it is prevalent How to overcome various ‘pockets of resistance’ throughout

your company Bruce Callow, Chief Digital Officer, Griffith University

ORGANISATIONAL BUY-IN


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8:30 Registration, morning coffee and tea8:50 Opening remarks from chair:

DAY TWO: 28th February 2018

BEST PRACTICE DIGITAL STRATEGIES 9:00 The transformative value of the Chief Digital Officer

Changing the strategic direction of the organisation with digitalinnovation

“The Digital Journey”: Steering the digital evolution of theorganisation

Moving towards a mindset of constant adaptability rather thanindividual updates

Lessons learned from the frontier of digital transformation Jora Gill, Chief Digital Officer, The Guardian (UK)

9:45 Continuous improvement approaches to your digital strategy Guaranteeing strategic relevance by adopting the right

methodology for your business structure Stop trying to keep up: Ensure relevant investment by

anticipating technological movements Avoid the redundancy loop: Implementing new strategies with

new methodologies “No pain no gain”: Why risk assessment is a source of resistance

and an unnecessary expenseKylie McLean, Chief Digital Officer, A/NZ, IBM

10:30 Morning tea

10:45 Digital to Digitisation Building on digital capability to become a digitised organisation Linking operational technology, information technology,

analytics and digital capabilities Using real-time data to see the bigger picture

John Dardo, Chief Digital Officer, Australian Taxation Office

11:30 Implementing an effective digital strategy Comfortably meet your goals by building the optimal

technology infrastructure Minimise expense by pinpointing ideal platforms and scope Implementing future-focused change beyond immediate

market trends Reduce cost and hassle by knowing when to go in-house and

for what reasons Raising the tech-stacks: Understanding what is best practice for

each industry “Is it worth it?” Avoiding losses by setting realistic objectives for

your strategyMark Drasutis, Chief Digital Officer, IAG (Prev. Chief Product OfficerHead of Innovation, News Corp Australia)

12:15 lunch

1:15 The importance of going digital Avoid redundancy by streamlining digital and analogue

businesses Maximise profit and reach with appropriate digital investment Minimise waste by planning your transformation for the right

future outcomes Generate organisational buy-in by understanding the nuances

of digital RoILeisa Bacon, Director Audiences, ABC


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CHIEF DIGITAL OFFICER SUMMIT 20182:00 Embracing and promoting a global digital culture

How to avoid local trends and make your digital strategyinternationally relevant

Exploiting ‘the content dilemma’ to expand your company’sdigital agenda: The changing nature of customer product value assessment Increasing reach by updating “legacy” business models Staying ahead of changing distribution networks Building revenue by facilitating meaningful connections

between customers Navigating the challenges faced by established companies.Clive Dickens, Chief Digital Officer, Seven West Media

2:45 Afternoon tea

3:00 What can we learn from nimble digital natives? How do digital natives and big companies experience digital

differently? What are the cutting-edge digital strategies from the start-up

universe? “The harder they fall”: Big companies and big transformation,

how can it go well? How can a digital native strategy ever benefit a large

organisation? What lessons can digital natives learn from big businesses? If

any?

Avi Golan, Chief Digital Officer, Air New ZealandGrant Baxter, Head of Brand Strategy, TwitterLibby O’Brien, Head of Digital, Corporate, Flight Centre

3:45 Effecting significant digital transformation Increase the success of your transformation by scoping it

appropriately How far to look ahead? Avoid redundancies at roll-out by

anticipating tech movements Empower your transformation by ensuring your data is ready for

anything Tools and talent: What do you actually need? Do you already

have it?

Craig McDougall, General Manager of Digital and Pricing, RACQCara Walsh, Manager, Digital Strategy, RACQ

4:30 What it takes to achieve a meaningful digital transformation Ensure a successful strategy by setting realistic but meaningful

goals “Timing is everything”: maintain speed and deadlines to keep

your transformation relevant Data: Know the power you already have and make sure it is

ready for anything Increase success and reduce cost by securing the right people

and the right tech

Paul Shetler, Expert in Residence, Stone & Chalk (Prev. Chief DigitalOfficer, Digital Transformation Office)

5:15pm End of day two

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POST-CONFERENCE WORKSHOPS: 1st March 2018

8:30 Registration, morning coffee and tea

Workshop A: 9:00 am – 12:30 pm

Building a culture of sustainable innovation

Truly understanding innovation is essential to driving it in your

organisation. This interactive workshop will give you the tools to

identify the difference between invention and innovation and

focus on the key aspects of innovation. You will learn how to

create a culture where innovation can flourish in an enterprise

setting. You will review the 5 key principles that go beyond

innovation for innovation sake and lead to tangible business

value.


Driving innovation by learning to separate it from invention

Understanding the power of innovation through examples

where it has been extremely profitable

Determining the best placed people to drive innovation in

your organization

Maximising successful innovation within your organisation by

learning to lead by following

Delivering successful outcomes by implementing failure

Solving problems faster and more effectively through inverted

thinking

Workshop Facilitator: Michael Bromley, Vice

President Digital Consulting ANZ, Genpact (prev. Group

Head of Digital – IAG, Head of Digital and Innovation,

BoQ)

Michael is a digital and innovation change

agent with more than 25 years of digital

transformation experience in telecommunications, financial

services and consulting. He helps businesses transform into

digitally innovative organisations through the implementation of

Lean, Agile and Design practices. As a member of Executive Teams

driving change and high performance his accomplishments

include digital transformation, product development, delivery and

lifecycle management for many iconic organisations including;

AOL, Blackberry, Telstra, the National Broadband Network and IAG.

Michael is currently Vice President and Head of Digital Consulting

for Genpact Australia.

Lunch: 12:30


Workshop B: 1:30pm-5:00pm

Driving organisational buy-in

The most common issue among Chief Digital Officers is

frustration at seeming contradictions in organisational logic: the

role exists to effect digital transformation, yet every step seems

to be met with resistance. This workshop will equip you with the

tools to overcome resistance and drive organisational buy-in with

time-tested leadership techniques.


Earning internal trust for your digital strategy from the board

room to front of house

Overcome resistance more effectively by understanding where

it is coming from

Eliminating preconceptions about the cost of digital

transformation and emphasising the exponential returns

Moving beyond short-term thinking and crippling risk

assessments

Stamping your authority on the digital role to ensure buy-in

and outcomes

Knowing how much you already control to generate leverage

Workshop Facilitator: Sebastian Salicru, Founder and Director, Leadership Development and Engagement Solutions

Sebastian is a business psychologist,

specialising in leadership and organisational

development. He is the Director of PTS

Consultants, an Associate of Melbourne Business School –

Executive Education, and Fellow of the Institute of Coaching

(McLean/Harvard Medical School).

With over 20 years of experience working across sectors and

industries with some of the top Fortune Global 500 companies

in Australia, USA, Europe, UAE, China and Singapore, Sebastian

helps organisations to build the leadership capacity required

to successfully navigate change and thrive in an increasingly

demanding global economy where hyper-complexity and

adaptive challenges are the new normal. He also assists emerging

and high potential leaders to unleash their leadership potential.

End of Workshops: 5:00


PO Box H264AUSTRALIA SQUARE, NSW, 121502 8248 0200

[email protected] www.konnectlearning.com.auwww

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