Chemical/RefiningProcess TechnicianSkill Standards

Center for the Advancementof Process Technology

February 2005

Page 1

Critical work functionsdescribe the skillsrequired for the job ofa chemical/refiningprocess technician.

Critical Work Function A: Control Separation Systems

Monitor and RegulateDistillation System

1. Production rates meet desired production level per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements,maintenance schedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateStripping System

1. Production rates meet desired production level per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateFiltration System

1. Production rates meet desired production level per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.4. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.5. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.6. Equipment is prepared for mechanical work including shut down and Lockout/Tagout

according to company policy.7. Equipment is returned to service following mechanical work including verifying work,

completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

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Performance CriteriaPerformance criteria correlate to the key activities. The performance criteriaprovide information on how to determine when someone is performing each keyactivity competently.

Key ActivitiesKey activities arethe duties and tasksinvolved in carryingout a critical workfunction

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Monitor and RegulateAbsorption System

1. Production rates meet desired production level per company specifications.2. Production costs which are controlled by operators indicate efficient use of equipment, raw

materials, utilities and other resources.3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateAdsorption System

1. Production rates meet desired production level per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.4. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.5. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.6. Equipment is prepared for mechanical work including shut down and Lockout/Tagout

according to company policy.7. Equipment is returned to service following mechanical work including verifying work,

completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateExtraction System

1. Production rates meet desired production level per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.4. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.5. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.6. Equipment is prepared for mechanical work including shut down and Lockout/Tagout

according to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateDehydration System

1. Production rates meet desired production level per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Performance CriteriaKey Activities

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Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Process VariablesKnowledge of effects and relationships of process variables such as pressure, composition, temperature, level, andflow.

Operating Parameters Knowledge of normal operating procedures and design limits, and the differences between them.

System Components Knowledge of system components and their functions (e.g., stationary equipment, rotating equipment,instrumentation and controls).

Heat and or Material Balances Calculate heat and or material balance for quality and cost optimization.

Distillation Understanding of distillation fundamentals (e.g., boiling points, vapor pressures, latent heat, sensible heat,viscosity, applied pressure, flash points, and distillation curves) and batch and continuous distillation systems (e.g.,atmospheric, vacuum, and azeotropic).

SHE (Safety, Health, & Environment) Understand incidents, hazards (e.g., electrical, physical, chemical, biological, environmental), risks (e.g., releases,equipment failures, chemical incompatibility, and other exposures), audits, investigations, and unsafe workpractices, and awareness of critical federal, state, and local regulations (e.g., OSHA, EPA, USCG, and DOT; readand interpret MSDS sheets) in order to help ensure compliance with the regulations.

Procedures Understand and follow established procedures to operate safely, efficiently and in an environmentally soundmanner (e.g., emergency, startup, shutdown, SOP, LOTO, emissions violations, and other OSHA regulatedprocedures).

Maintain Quality Optimize process systems by acquiring data and making adjustments.

Instrumentation and Control Systems Knowledge of measurement, controls (e.g., indicators, recorders, and gauges), instrumentation (e.g., manual,automatic, cascade, and ratio) and Distributive Control Systems (DCS).

Troubleshooting Ability to recognize a problem, collect and analyze information, define root cause, and take an appropriate plan ofaction.

Process Symbols Understand symbols used in process diagrams.

Use Process Drawings Interpret and sketch process diagrams (e.g., block/flow, process flow, and P&ID) in order to trace and learnsystems, and to aid communication.

Stripping Understanding of stripping fundamentals (e.g., boiling points, vapor pressures, latent heat, sensible heat, viscosity,applied pressure, and flash points) and of the mediums used (e.g., steam, nitrogen, and air) and purposes (e.g.,flash point control, H2S stripping, light ends removal).

Filtration Understanding of filtration fundamentals (e.g., filters, solvents, flow rate, pressure, particle size) and filtrationsystems (e.g., plate and frame, rotary vacuum, centrifuge, filter aids, cyclonic, sand filters).

Absorption Understanding of absorption fundamentals (e.g., relative solubility, temperature, feed rates) and absorptionsystems (e.g., scrubbing medium, towers) and purposes (e.g., removing hazardous gases, product purification, andproduct manufacturing).

About the Worker

Page 4

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Adsorption Understanding of adsorption fundamentals (capacity, saturation, regeneration, pressure differential) and paced orplate adsorption systems (e.g., ionic exchange, demineralizing, anthracite filters, and zeolites).

Extraction Understanding extraction fundamentals (e.g., distribution coefficient, solubility, specific gravity, interface) andliquid/liquid, liquid/solids, recycle streams, counter current, cross current, batch/continuous systems.

Dehydration Understanding of dehydration fundamentals (e.g., drying medium temperature, psychometry – study ofair/water/vapor, direct/indirect drying) and the purpose and types of dehydration systems (e.g., spray dryer, rotaryvacuum dryer, and tray dryer)

Decanting Understanding of decanting fundamentals (e.g., specific gravity, residence time, interface, skimming).

Fired Heaters/Furnaces Knowledge of fired heat/furnace fundamentals (e.g., heat transfer, flame impinging) and systems (e.g., induceddraft, forced draft, convection section, radiant section, shock bank, dampner, air registers).

Cooling Water Understanding cooling H2O fundamentals (e.g., rate of evaporation, pH, conductivity, micro-bio content, chemicalinjection) and cooling water systems (e.g., counter flow, cross flow, temperature control).

Heat Exchangers Understanding of heat exchanger fundamentals (e.g., temperature changes, conduction, convection, fouling, leaks,thermo-siphon) and types of heat exchangers (e.g., shell-tube, single pass, multiple pass, floating head,condensers, Gfin, Plate and frame, Fin fan, and cooling mediums).

Instrument Air Understanding of instrument air fundamentals (e.g., compression, dewpoint, filtration, system pressure) andinstrument air systems (e.g., dryers, filters, cycles, compressors, dessicant filters, switching, receivers, KO pots,back-ups – N2 utility air).

Material Sampling Knowledge of sampling techniques and of proper labeling procedures for samples collected.

Quality Assurance Interpret and verify quality (e.g., certificate of analysis) and quantity when receiving materials.

Hazard Labeling Knowledge of standard labeling systems (e.g., NFPA for equipment).

Equipment Monitoring Conduct physical inspections of equipment (e.g., tanks, pipes, drums, pumps, vents, and safety equipment).

Inventory Control Knowledge of inventory control fundamentals and its impact.

PPE Knowledge of personal protective equipment and their appropriate use.

Safety Equipment Operations Knowledge of operating safety equipment.

Nitrogen Understanding of nitrogen fundamentals (e.g., inert, properties, hazards, uses, sources) and nitrogen systems(e.g., regulators, knock-out pots, generators-varies by site, compressors, analyzers, O2 content).

About the Worker

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Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Number sense and computation 3 MM

Geometry, Measurement, and Spatial Sense 1 LOComplexity of Data Analysis, Statistics, andProbability

1 LO

Functions and Algebraic Thinking 2 ML

Complexity of Mathematics Content

Complexity of Representation and Communication 2 ML

Mathematical Methods 2 ML

Mathematical Reasoning 2 ML

Math

Complexity of Problem Solving

Mathematical Tools 3 MM

Design 2 MLComplexity of Scientific Inquiry

Use of Evidence 3 MMComplexity of Understanding theNature of Science

Unifying Concepts and Processes 2 ML

Physical Science 3 MMLife Science 2 MLComplexity of Core Scientific Content

Earth and Space Science 1 LO

Science and Technology 3 MM

Science

Complexity of Applied ScienceScience in Personal and Social Perspective 3 MM

Complexity of Text 4 MH

Complexity of Reading Skills 3 MM

Reading

Complexity of Reading Purpose 5 HI

Complexity of Text Complexity of Text 4 MH

Type of product 3 MM

Organization 2 MLComplexity of Writing Product

Elaboration 3 MM

Complexity of Writing Process Writing Development 2 ML

To Inform 4 MH

Writing

Complexity of Writing PurposeTo Persuade 3 MM

Content Complexity 4 MH

Demands on Attention 4 MHComplexity of Communication

Communication Indirectness 3 MM

Limitations on Interaction 2 MLListening

Barriers to CommunicationDistractions 5 HI

Content Complexity 3 MM

Tact and Sensitivity Required 3 MMComplexity of Communication

Communication Indirectness 2 ML

Diversity of Audience 2 ML

Constraints on Preparation 4 MH

Distractions 5 HI

Speaking

Context Demands

Listener Resistance 3 MM

Complexity of Equipment or Technology 1 LO

Complexity of Applications 1 LOComplexity of Technology Application

Training Time Constraints 3 MM

UsingInformationand Com-municationsTechnology Frequency of Technology Change New Learning Required 4 MH

Complexity Subdimension ratings: These are complexity level ratings for individual aspects of the particular skill. Scale: 5 (HH) = high complexity; 3 (MM) =moderate complexity; and 1 (LL) = low complexity. At this time, these ratings are provided for workers only.

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Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity Subdimension

ComplexitySubdimension

Rating forWorkers

ComplexitySubdimension

Rating forWorkers

Amount of Information 3 MM

Number and Variety of Sources 3 MMDifficulty of Information Gathering

Resourcefulness Needed 2 ML

Complexity of Information and Analysis 3 MM

Need to Evaluate Source Information 3 MM

Gathering andAnalyzingInformation

Complexity of Analysis

Lack of Analysis Guidelines 1 LO

Problem Uniqueness or Difficulty 3 MMProblem Complexity

Number and Range of Problems 4 MHAnalyzing andSolvingProblems Solution Complexity Number and Complexity of Possible Solutions 4 MH

Lack of Guidance or Precedents 3 MM

Integration Difficulty 2 MLDegree of Judgment or InferenceRequired

Quantity or Ambiguity of Risks and Consequences 4 MH

Accountability and Autonomy 4 MH

MakingDecisions andJudgments Individual Decision-Making

Responsibility Absence or Ambiguity of Rules or Policy Constraints 2 ML

Goal Complexity or Ambiguity 2 MLFlexibility Required 4 MH

Resource Coordination Required 1 LOComplexity of Plans

Scope and Effects of Planning 2 ML

Lack of Guidelines 1 LO

Lack of Feedback 3 MM

Organizingand Planning

Constraints on Planning

Constraints on Resource Availability 5 HI

Diversity 5 HI

Structure or Protocol Required 3 MMUsing SocialSkills

Complexity of Social Interactions

Tact and Sensitivity Required 3 MM

Degree of Adaptability Required Frequency of Change 4 MH

Unpredictability of Change 4 MHAdaptabilityDifficulty Adapting

Lack of Support for Change 3 MM

Degree of Collaboration Required Task Interdependence 5 HI

Team Member Heterogeneity Team Diversity 3 MM

Lack of Clarity or Support for Team Goals 1 LOWorking inTeams

Goal or Role AmbiguityLack of Clarity or Stability of Responsibilities 1 LO

Challenges to Goal Attainment 3 MM

Work Structuring Requirements 2 MLWork Challenges

Scope and Complexity of Leadership Responsibility 1 LO

Coaching or Monitoring Needs 3 MM

LeadingOthers

People ChallengesConflict Management Needs 3 MM

Number and Diversity of Stakeholders 3 MM

Ambiguity of Goals 2 ML

Lack of Organizational Support, Incentives orConsensus Leadership

3 MMConsensus Process Inhibitors

High Consensus Standard 3 MM

Complexity of Issues 3 MM

Contentiousness of Issues 3 MM

BuildingConsensus

Difficulty of Issues RequiringConsensus

Lack of Opportunities for Agreement 2 ML

Need for Learning and Development Self and Career Development Requirements 4 MH

Time, Resources, or Support Constraints 3 MMSelf andCareerDevelopment

Limitations on Learning andDevelopment Opportunities Application Constraints 1 LO

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Critical work functionsdescribe the skillsrequired for the job ofa chemical/refiningprocess technician.

Critical Work Function B: Control Heat Exchange Systems

Monitor and RegulateFired Heaters/Furnace System

1. Heat transfer rates meet desired temperature per process/equipment specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateBoiler System

1. Heat transfer rates meet desired temperature per process/equipment specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateCooling WaterSystem

1. Cooling rates meet desired temperature per process/equipment specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.4. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.5. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.6. Equipment is prepared for mechanical work including shut down and Lockout/Tagout

according to company policy.7. Equipment is returned to service following mechanical work including verifying work,

completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

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Performance CriteriaPerformance criteria correlate to the key activities. The performance criteriaprovide information on how to determine when someone is performing each keyactivity competently.

Key ActivitiesKey activities arethe duties and tasksinvolved in carryingout a critical workfunction

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Monitor and RegulateRefrigeration System

1. Production rates meet desired production level per company specifications.2. Production costs which are controlled by operators indicate efficient use of equipment, raw

materials, utilities and other resources.3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateHeat ExchangerSystem

1. Heat transfer rates meet desired temperature per process/equipment specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.4. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.5. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.6. Equipment is prepared for mechanical work including shut down and Lockout/Tagout

according to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Performance Criteria

Key Activities

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Page 10

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Process VariablesKnowledge of effects and relationships of process variables such as pressure, composition, temperature, level, andflow.

Operating Parameters Knowledge of normal operating procedures and design limits, and the differences between them.

System Components Knowledge of system components and their functions (e.g., stationary equipment, rotating equipment,instrumentation and controls).

Heat and or Material Balances Calculate heat and or material balance for quality and cost optimization.

SHE (Safety, Health, & Environment) Understand incidents, hazards (e.g., electrical, physical, chemical, biological, environmental), risks (e.g., releases,equipment failures, chemical incompatibility, and other exposures), audits, investigations, and unsafe workpractices, and awareness of critical federal, state, and local regulations (e.g., OSHA, EPA, USCG, and DOT; readand interpret MSDS sheets) in order to help ensure compliance with the regulations.

Procedures Understand and follow established procedures to operate safely, efficiently and in an environmentally soundmanner (e.g., emergency, startup, shutdown, SOP, LOTO, emissions violations, and other OSHA regulatedprocedures).

Maintain Quality Optimize process systems by acquiring data and making adjustments.

Instrumentation and Control Systems Knowledge of measurement, controls (e.g., indicators, recorders, and gauges), instrumentation (e.g., manual,automatic, cascade, and ratio) and Distributive Control Systems (DCS).

Troubleshooting Ability to recognize a problem, collect and analyze information, define root cause, and take an appropriate plan ofaction.

Process Symbols Understand symbols used in process diagrams.

Use Process Drawings Interpret and sketch process diagrams (e.g., block/flow, process flow, and P&ID) in order to trace and learnsystems, and to aid communication.

Fired Heaters/Furnaces Knowledge of fired heat/furnace fundamentals (e.g., heat transfer, flame impinging) and systems (e.g., induceddraft, forced draft, convection section, radiant section, shock bank, dampner, air registers).

Cooling Water Understanding cooling H2O fundamentals (e.g., rate of evaporation, pH, conductivity, micro-bio content, chemicalinjection) and cooling water systems (e.g., counter flow, cross flow, temperature control).

Refrigeration Understanding of refrigeration fundamentals (e.g., energy transfer, sensible heat, latent heat, refrigerants,refrigeration expansion/contraction cycle) and the purpose and types of refrigeration systems (e.g., adsorption andmechanical steam driven, turbine, or electrical motor).

About the Worker

Page 11

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Heat Exchangers Understanding of heat exchanger fundamentals (e.g., temperature changes, conduction, convection, fouling, leaks,thermo-siphon) and types of heat exchangers (e.g., shell-tube, single pass, multiple pass, floating head,condensers, Gfin, Plate and frame, Fin fan, and cooling mediums).

Steam Generation/Distribution Understanding of steam generation fundamentals (e.g., BFW– boiler feed water- quality; superheaters; dry vs. wetsteam; excess O2 control; excess O2 fuel air control; pressure-temperature relationship; boiler level; shrink andswell; three element control) and the purpose and types of steam generation systems (e.g., Drafts – natural, forced,balanced, induced fire-tubed, water tubed, tube and shell; Source of Heat – gas, oil, coal, electrical, dual fuel, andwaste heat) and the understanding of steam distribution (e.g., headers, pressure let down, steam traps, andcondensate recovery).

Instrument Air Understanding of instrument air fundamentals (e.g., compression, dewpoint, filtration, system pressure) andinstrument air systems (e.g., dryers, filters, cycles, compressors, dessicant filters, switching, receivers, KO pots,back-ups – N2 utility air).

Material Sampling Knowledge of sampling techniques and of proper labeling procedures for samples collected.

Quality Assurance Interpret and verify quality (e.g., certificate of analysis) and quantity when receiving materials.

Hazard Labeling Knowledge of standard labeling systems (e.g., NFPA for equipment).

Equipment Monitoring Conduct physical inspections of equipment (e.g., tanks, pipes, drums, pumps, vents, and safety equipment).

Inventory Control Knowledge of inventory control fundamentals and its impact.

PPE Knowledge of personal protective equipment and their appropriate use.

Safety Equipment Operations Knowledge of operating safety equipment.

Boiler Feed Water Understanding of boiler feed water fundamentals (e.g., pressures, phase change/flash point, uses, sources, make-ups, chemical treatment, hydrology) and boiler feed water systems (e.g., dearators, softeners, accumulators,demins, blow downs, condensate return).

Steam Condensate Understanding of condensate fundamentals (e.g., condensate purity, system pressure, uses, sources) andcondensate systems (e.g., flash tanks, drain pots, desuper heater, steam traps, analyzers, let down stations).

Natural Gas Understanding of natural gas fundamentals (e.g., properties & chemistry of natural gas, uses – blanketing, fuel,processes, sources – local utilities, pipelines) and natural gas systems (e.g., pilot gas, compressors, regulators, KOpots, emergency shut downs).

Fuels Understanding of fuel fundamentals—liquids, solids, and gases (e.g., sources, types, fluctuations in make-up, BTU)and fuel system components (e.g., regulators, knockouts, mixing areas, scrubbers, back-up systems, vaporizers,atomizers, conveyors).

About the Worker

Page 12

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Number sense and computation 1 LO

Geometry, Measurement, and Spatial Sense 1 LOComplexity of Data Analysis, Statistics, andProbability

1LO

Functions and Algebraic Thinking 1 LO

Complexity of Mathematics Content

Complexity of Representation and Communication 1 LO

Mathematical Methods 1 LO

Mathematical Reasoning 1 LO

Math

Complexity of Problem Solving

Mathematical Tools 1 LO

Design 1 LOComplexity of Scientific Inquiry

Use of Evidence 1 LOComplexity of Understanding theNature of Science

Unifying Concepts and Processes1

LO

Physical Science 2 MLLife Science 1 LOComplexity of Core Scientific Content

Earth and Space Science 1 LO

Science and Technology 1 LO

Science

Complexity of Applied ScienceScience in Personal and Social Perspective 1 LO

Complexity of Text 2 ML

Complexity of Reading Skills 2 ML

Reading

Complexity of Reading Purpose 3 MM

Complexity of Text Complexity of Text 2 ML

Type of product 3 MM

Organization 2 MLComplexity of Writing Product

Elaboration 3 MM

Complexity of Writing Process Writing Development 2 ML

To Inform 2 ML

Writing

Complexity of Writing PurposeTo Persuade 3 MM

Content Complexity 4 MH

Demands on Attention 4 MHComplexity of Communication

Communication Indirectness 2 ML

Limitations on Interaction 2 MLListening

Barriers to CommunicationDistractions 5 HI

Content Complexity 4 MH

Tact and Sensitivity Required 3 MMComplexity of Communication

Communication Indirectness 1 LO

Diversity of Audience 2 ML

Constraints on Preparation 5 HI

Distractions 5 HI

Speaking

Context Demands

Listener Resistance 3 MM

Complexity of Equipment or Technology 1 LO

Complexity of Applications 1 LOComplexity of Technology Application

Training Time Constraints 2 ML

UsingInformationand Com-municationsTechnology Frequency of Technology Change New Learning Required 4 MH

Amount of Information 3 MM

Number and Variety of Sources 3 MMDifficulty of Information Gathering

Resourcefulness Needed 1 LO

Complexity of Information and Analysis 3 MM

Need to Evaluate Source Information 3 MM

Gathering andAnalyzingInformation

Complexity of Analysis

Lack of Analysis Guidelines 1 LO

Page 13

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Problem Uniqueness or Difficulty 3 MMProblem Complexity

Number and Range of Problems 4 MHAnalyzing andSolvingProblems Solution Complexity Number and Complexity of Possible Solutions 4 MH

Lack of Guidance or Precedents 3 MM

Integration Difficulty 2 MLDegree of Judgment or InferenceRequired

Quantity or Ambiguity of Risks and Consequences 3 MMAccountability and Autonomy 4 MH

MakingDecisions andJudgments Individual Decision-Making

Responsibility Absence or Ambiguity of Rules or Policy Constraints 2 ML

Goal Complexity or Ambiguity 2 ML

Flexibility Required 3 MM

Resource Coordination Required 1 LOComplexity of Plans

Scope and Effects of Planning 2 ML

Lack of Guidelines 1 LO

Lack of Feedback 3 MM

Organizing andPlanning

Constraints on Planning

Constraints on Resource Availability 4 MH

Diversity 5 HI

Structure or Protocol Required 3 MMUsing SocialSkills

Complexity of Social Interactions

Tact and Sensitivity Required 3 MM

Degree of Adaptability Required Frequency of Change 4 MH

Unpredictability of Change 3 MMAdaptabilityDifficulty Adapting

Lack of Support for Change 2 ML

Degree of Collaboration Required Task Interdependence 5 HI

Team Member Heterogeneity Team Diversity 3 MM

Lack of Clarity or Support for Team Goals 1 LOWorking inTeams

Goal or Role AmbiguityLack of Clarity or Stability of Responsibilities 1 LO

Challenges to Goal Attainment 3 MM

Work Structuring Requirements 4 MHWork Challenges

Scope and Complexity of Leadership Responsibility 5 HI

Coaching or Monitoring Needs 3 MM

LeadingOthers

People ChallengesConflict Management Needs 3 MM

Number and Diversity of Stakeholders 3 MM

Ambiguity of Goals 2 ML

Lack of Organizational Support, Incentives orConsensus Leadership

3 MMConsensus Process Inhibitors

High Consensus Standard 3 MM

Complexity of Issues 3 MM

Contentiousness of Issues 3 MM

BuildingConsensus

Difficulty of Issues RequiringConsensus

Lack of Opportunities for Agreement 2 ML

Need for Learning and Development Self and Career Development Requirements 4 MH

Time, Resources, or Support Constraints 3 MMSelf andCareerDevelopment

Limitations on Learning andDevelopment Opportunities Application Constraints 1 LO

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Critical Work Function C: Control Reaction Systems

Monitor and RegulateContinuous ReactionSystem

1. Chemical reaction rates meet desired production level per companyspecifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.4. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.5. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.6. Equipment is prepared for mechanical work including shut down and Lockout/Tagout

according to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateBatch ReactionSystem

1. Chemical reaction rates meet desired production level per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Crit

ical

Wor

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C:

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ion

Sys

tem

s

Performance CriteriaPerformance criteria correlate to the key activities. The performance criteriaprovide information on how to determine when someone is performing each keyactivity competently.

Key ActivitiesKey activities arethe duties and tasksinvolved in carryingout a critical workfunction

Page 16

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Process VariablesKnowledge of effects and relationships of process variables such as pressure, composition, temperature, level, andflow.

Operating Parameters Knowledge of normal operating procedures and design limits, and the differences between them.

System Components Knowledge of system components and their functions (e.g., stationary equipment, rotating equipment,instrumentation and controls).

Heat and or Material Balances Calculate heat and or material balance for quality and cost optimization.

SHE (Safety, Health, & Environment) Understand incidents, hazards (e.g., electrical, physical, chemical, biological, environmental), risks (e.g., releases,equipment failures, chemical incompatibility, and other exposures), audits, investigations, and unsafe workpractices, and awareness of critical federal, state, and local regulations (e.g., OSHA, EPA, USCG, and DOT; readand interpret MSDS sheets) in order to help ensure compliance with the regulations.

Procedures Understand and follow established procedures to operate safely, efficiently and in an environmentally soundmanner (e.g., emergency, startup, shutdown, SOP, LOTO, emissions violations, and other OSHA regulatedprocedures).

Maintain Quality Optimize process systems by acquiring data and making adjustments.

Instrumentation and Control Systems Knowledge of measurement, controls (e.g., indicators, recorders, and gauges), instrumentation (e.g., manual,automatic, cascade, and ratio) and Distributive Control Systems (DCS).

Troubleshooting Ability to recognize a problem, collect and analyze information, define root cause, and take an appropriate plan ofaction.

Process Symbols Understand symbols used in process diagrams.

Use Process Drawings Interpret and sketch process diagrams (e.g., block/flow, process flow, and P&ID) in order to trace and learnsystems, and to aid communication.

Continuous Reaction Understanding of continuous reaction fundamentals (e.g., flow, temperature, reaction rate, feed quality &consistency, catalysts, and pressures) and continuous reaction systems (e.g., what is a fixed bed, liquid, catalystinjection, fluidized bed).

Batch Reaction Understanding of batch reaction system fundamentals (e.g., levels, temperature, reaction rate, feed quality andconsistency, pressures, catalyst, agitation)

Instrument Air Understanding of instrument air fundamentals (e.g., compression, dewpoint, filtration, system pressure) andinstrument air systems (e.g., dryers, filters, cycles, compressors, dessicant filters, switching, receivers, KO pots,back-ups – N2 utility air).

About the Worker

Page 17

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Material Sampling Knowledge of sampling techniques and of proper labeling procedures for samples collected.

Quality Assurance Interpret and verify quality (e.g., certificate of analysis) and quantity when receiving materials.

Hazard Labeling Knowledge of standard labeling systems (e.g., NFPA for equipment).

Equipment Monitoring Conduct physical inspections of equipment (e.g., tanks, pipes, drums, pumps, vents, and safety equipment).

Inventory Control Knowledge of inventory control fundamentals and its impact.

PPE Knowledge of personal protective equipment and their appropriate use.

Safety Equipment Operations Knowledge of operating safety equipment.

Nitrogen Understanding of nitrogen fundamentals (e.g., inert, properties, hazards, uses, sources) and nitrogen systems(e.g., regulators, knock-out pots, generators-varies by site, compressors, analyzers, O2 content).

About the Worker

Page 18

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Number sense and computation 3 MM

Geometry, Measurement, and Spatial Sense 1 LOComplexity of Data Analysis, Statistics, andProbability

1 LO

Functions and Algebraic Thinking 2 ML

Complexity of Mathematics Content

Complexity of Representation and Communication 2 ML

Mathematical Methods 2 ML

Mathematical Reasoning 2 ML

Math

Complexity of Problem Solving

Mathematical Tools 3 MM

Design 3 MMComplexity of Scientific Inquiry

Use of Evidence 3 MMComplexity of Understanding theNature of Science

Unifying Concepts and Processes 2 ML

Physical Science 3 MMLife Science 2 MLComplexity of Core Scientific Content

Earth and Space Science 1 LO

Science and Technology 3 MM

Science

Complexity of Applied ScienceScience in Personal and Social Perspective 3 MM

Complexity of Text 3 MM

Complexity of Reading Skills 3 MM

Reading

Complexity of Reading Purpose 5 HI

Complexity of Text Complexity of Text 4 MH

Type of product 3 MM

Organization 3 MMComplexity of Writing Product

Elaboration 3 MM

Complexity of Writing Process Writing Development 2 ML

To Inform 4 MH

Writing

Complexity of Writing PurposeTo Persuade 2 ML

Content Complexity 4 MH

Demands on Attention 4 MHComplexity of Communication

Communication Indirectness 3 MM

Limitations on Interaction 2 MLListening

Barriers to CommunicationDistractions 5 HI

Content Complexity 3 MM

Tact and Sensitivity Required 3 MMComplexity of Communication

Communication Indirectness 2 ML

Diversity of Audience 2 ML

Constraints on Preparation 4 MH

Distractions 5 HI

Speaking

Context Demands

Listener Resistance 3 MM

Complexity of Equipment or Technology 1 LO

Complexity of Applications 1 LOComplexity of Technology Application

Training Time Constraints 3 MM

UsingInformationand Com-municationsTechnology Frequency of Technology Change New Learning Required 4 MH

Amount of Information 3 MM

Number and Variety of Sources 3 MMDifficulty of Information Gathering

Resourcefulness Needed 2 ML

Complexity of Information and Analysis 3 MM

Need to Evaluate Source Information 3 MM

Gathering andAnalyzingInformation

Complexity of Analysis

Lack of Analysis Guidelines 1 LO

Page 19

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Problem Uniqueness or Difficulty 3 MMProblem Complexity

Number and Range of Problems 4 MHAnalyzing andSolvingProblems Solution Complexity Number and Complexity of Possible Solutions 4 MH

Lack of Guidance or Precedents 3 MM

Integration Difficulty 2 MLDegree of Judgment or InferenceRequired

Quantity or Ambiguity of Risks and Consequences 4 MHAccountability and Autonomy 4 MH

MakingDecisions andJudgments Individual Decision-Making

Responsibility Absence or Ambiguity of Rules or Policy Constraints 2 ML

Goal Complexity or Ambiguity 2 ML

Flexibility Required 4 MH

Resource Coordination Required 1 LOComplexity of Plans

Scope and Effects of Planning 2 ML

Lack of Guidelines 1 LO

Lack of Feedback 3 MM

Organizingand Planning

Constraints on Planning

Constraints on Resource Availability 5 HI

Diversity 5 HI

Structure or Protocol Required 3 MMUsing SocialSkills

Complexity of Social Interactions

Tact and Sensitivity Required 3 MM

Degree of Adaptability Required Frequency of Change 4 MH

Unpredictability of Change 4 MHAdaptabilityDifficulty Adapting

Lack of Support for Change 3 MM

Degree of Collaboration Required Task Interdependence 5 HI

Team Member Heterogeneity Team Diversity 3 MM

Lack of Clarity or Support for Team Goals 1 LOWorking inTeams

Goal or Role AmbiguityLack of Clarity or Stability of Responsibilities 3 MM

Challenges to Goal Attainment 3 MM

Work Structuring Requirements 3 MMWork Challenges

Scope and Complexity of Leadership Responsibility 1 LO

Coaching or Monitoring Needs 3 MM

LeadingOthers

People ChallengesConflict Management Needs 3 MM

Number and Diversity of Stakeholders 4 MH

Ambiguity of Goals 2 ML

Lack of Organizational Support, Incentives orConsensus Leadership

3 MMConsensus Process Inhibitors

High Consensus Standard 3 MM

Complexity of Issues 3 MM

Contentiousness of Issues 3 MM

BuildingConsensus

Difficulty of Issues RequiringConsensus

Lack of Opportunities for Agreement 2 ML

Need for Learning and Development Self and Career Development Requirements 4 MH

Time, Resources, or Support Constraints 3 MMSelf andCareerDevelopment

Limitations on Learning andDevelopment Opportunities Application Constraints 1 LO

Page 20

Page 21

Critical work functionsdescribe the skillsrequired for the job ofa chemical/refiningprocess technician.

Critical Work Function D: Control Generation Systems

Monitor and RegulateSteam System

1. Production rates meet desired production level per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateElectrical Generation/Distribution System

1. Electrical distribution meets desired level per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Performance CriteriaPerformance criteria correlate to the key activities. The performance criteriaprovide information on how to determine when someone is performing each keyactivity competently.

Key ActivitiesKey activities arethe duties and tasksinvolved in carryingout a critical workfunction

Crit

ical

Wor

k F

unct

ion

D:

Co

ntr

ol G

ener

atio

n S

yste

ms

Page 22

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Process VariablesKnowledge of effects and relationships of process variables such as pressure, composition, temperature, level, andflow.

Operating Parameters Knowledge of normal operating procedures and design limits, and the differences between them.

System Components Knowledge of system components and their functions (e.g., stationary equipment, rotating equipment,instrumentation and controls).

Heat and or Material Balances Calculate heat and or material balance for quality and cost optimization.

SHE (Safety, Health, & Environment) Understand incidents, hazards (e.g., electrical, physical, chemical, biological, environmental), risks (e.g., releases,equipment failures, chemical incompatibility, and other exposures), audits, investigations, and unsafe workpractices, and awareness of critical federal, state, and local regulations (e.g., OSHA, EPA, USCG, and DOT; readand interpret MSDS sheets) in order to help ensure compliance with the regulations.

Procedures Understand and follow established procedures to operate safely, efficiently and in an environmentally soundmanner (e.g., emergency, startup, shutdown, SOP, LOTO, emissions violations, and other OSHA regulatedprocedures).

Maintain Quality Optimize process systems by acquiring data and making adjustments.

Instrumentation and Control Systems Knowledge of measurement, controls (e.g., indicators, recorders, and gauges), instrumentation (e.g., manual,automatic, cascade, and ratio) and Distributive Control Systems (DCS).

Troubleshooting Ability to recognize a problem, collect and analyze information, define root cause, and take an appropriate plan ofaction.

Process Symbols Understand symbols used in process diagrams.

Use Process Drawings Interpret and sketch process diagrams (e.g., block/flow, process flow, and P&ID) in order to trace and learnsystems, and to aid communication.

Boilers Understanding of boiler fundamentals (e.g., boiling point, latent heat, superheat, radiant heat, desuperheating,chemical addition, H2O quality, thermal shock) and how the boiler system works (e.g., heat recovery).

Steam Generation/Distribution Understanding of steam generation fundamentals (e.g., BFW– boiler feed water- quality; superheaters; dry vs. wetsteam; excess O2 control; excess O2 fuel air control; pressure-temperature relationship; boiler level; shrink andswell; three element control) and the purpose and types of steam generation systems (e.g., Drafts – natural, forced,balanced, induced fire-tubed, water tubed, tube and shell; Source of Heat – gas, oil, coal, electrical, dual fuel, andwaste heat) and the understanding of steam distribution (e.g., headers, pressure let down, steam traps, andcondensate recovery).

Electrical Generation/Distribution Understanding of electrical power generation (e.g., turbines, generators, auxiliary equipment, voltage, currents,Ohms, excitation, MCC-motor control center, emergency back-up supply) and power generation sources (e.g.,cogen, auxiliary equipment, transformers, boilers, and turbines).

About the Worker

Page 23

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Instrument Air Understanding of instrument air fundamentals (e.g., compression, dewpoint, filtration, system pressure) andinstrument air systems (e.g., dryers, filters, cycles, compressors, dessicant filters, switching, receivers, KO pots,back-ups – N2 utility air).

Material Sampling Knowledge of sampling techniques and of proper labeling procedures for samples collected.

Quality Assurance Interpret and verify quality (e.g., certificate of analysis) and quantity when receiving materials.

Hazard Labeling Knowledge of standard labeling systems (e.g., NFPA for equipment).

Equipment Monitoring Conduct physical inspections of equipment (e.g., tanks, pipes, drums, pumps, vents, and safety equipment).

Inventory Control Knowledge of inventory control fundamentals and its impact.

PPE Knowledge of personal protective equipment and their appropriate use.

Safety Equipment Operations Knowledge of operating safety equipment.

Boiler Feed Water Understanding of boiler feed water fundamentals (e.g., pressures, phase change/flash point, uses, sources, make-ups, chemical treatment, hydrology) and boiler feed water systems (e.g., dearators, softeners, accumulators,demins, blow downs, condensate return).

Steam Condensate Understanding of condensate fundamentals (e.g., condensate purity, system pressure, uses, sources) andcondensate systems (e.g., flash tanks, drain pots, desuper heater, steam traps, analyzers, let down stations).

Natural Gas Understanding of natural gas fundamentals (e.g., properties & chemistry of natural gas, uses – blanketing, fuel,processes, sources – local utilities, pipelines) and natural gas systems (e.g., pilot gas, compressors, regulators, KOpots, emergency shut downs).

Fuels Understanding of fuel fundamentals—liquids, solids, and gases (e.g., sources, types, fluctuations in make-up, BTU)and fuel system components (e.g., regulators, knockouts, mixing areas, scrubbers, back-up systems, vaporizers,atomizers, conveyors).

About the Worker

Page 24

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Number sense and computation 3 MM

Geometry, Measurement, and Spatial Sense 1 LOComplexity of Data Analysis, Statistics, andProbability

3 MM

Functions and Algebraic Thinking 1 LO

Complexity of Mathematics Content

Complexity of Representation and Communication 2 ML

Mathematical Methods 2 ML

Mathematical Reasoning 2 ML

Math

Complexity of Problem Solving

Mathematical Tools 3 MM

Design 3 MMComplexity of Scientific Inquiry

Use of Evidence 3 MMComplexity of Understanding theNature of Science

Unifying Concepts and Processes 3 MM

Physical Science 2 ML

Life Science 2 MLComplexity of Core Scientific Content

Earth and Space Science 2 ML

Science and Technology 3 MM

Science

Complexity of Applied ScienceScience in Personal and Social Perspective 2 ML

Complexity of Text 4 MH

Complexity of Reading Skills 3 MM

Reading

Complexity of Reading Purpose 5 HI

Complexity of Text Complexity of Text 4 MH

Type of product 3 MM

Organization 2 MLComplexity of Writing Product

Elaboration 3 MM

Complexity of Writing Process Writing Development 2 ML

To Inform 4 MH

Writing

Complexity of Writing PurposeTo Persuade 3 MM

Content Complexity 4 MH

Demands on Attention 4 MHComplexity of Communication

Communication Indirectness 3 MM

Limitations on Interaction 2 MLListening

Barriers to CommunicationDistractions 5 HI

Content Complexity 3 MM

Tact and Sensitivity Required 3 MMComplexity of Communication

Communication Indirectness 2 ML

Diversity of Audience 2 ML

Constraints on Preparation 4 MH

Distractions 5 HI

Speaking

Context Demands

Listener Resistance 3 MM

Complexity of Equipment or Technology 1 LO

Complexity of Applications 1 LOComplexity of Technology Application

Training Time Constraints 2 ML

UsingInformationand Com-municationsTechnology Frequency of Technology Change New Learning Required 4 MH

Amount of Information 3 MM

Number and Variety of Sources 3 MMDifficulty of Information Gathering

Resourcefulness Needed 2 ML

Complexity of Information and Analysis 2 ML

Need to Evaluate Source Information 3 MM

Gathering andAnalyzingInformation

Complexity of Analysis

Lack of Analysis Guidelines 1 LO

Page 25

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Problem Uniqueness or Difficulty 3 MMProblem Complexity

Number and Range of Problems 4 MHAnalyzing andSolvingProblems Solution Complexity Number and Complexity of Possible Solutions 4 MH

Lack of Guidance or Precedents 3 MM

Integration Difficulty 2 MLDegree of Judgment or InferenceRequired

Quantity or Ambiguity of Risks and Consequences 4 MHAccountability and Autonomy 4 MH

MakingDecisions andJudgments Individual Decision-Making

Responsibility Absence or Ambiguity of Rules or Policy Constraints 2 ML

Goal Complexity or Ambiguity 3 MM

Flexibility Required 3 MM

Resource Coordination Required 2 MLComplexity of Plans

Scope and Effects of Planning 3 MM

Lack of Guidelines 2 ML

Lack of Feedback 4 MH

Organizingand Planning

Constraints on Planning

Constraints on Resource Availability 5 HI

Diversity 5 HI

Structure or Protocol Required 3 MMUsing SocialSkills

Complexity of Social Interactions

Tact and Sensitivity Required 3 MM

Degree of Adaptability Required Frequency of Change 4 MH

Unpredictability of Change 4 MHAdaptabilityDifficulty Adapting

Lack of Support for Change 3 MM

Degree of Collaboration Required Task Interdependence 5 HI

Team Member Heterogeneity Team Diversity 3 MM

Lack of Clarity or Support for Team Goals 1 LOWorking inTeams

Goal or Role AmbiguityLack of Clarity or Stability of Responsibilities 1 LO

Challenges to Goal Attainment 3 MM

Work Structuring Requirements 2 MLWork Challenges

Scope and Complexity of Leadership Responsibility 1 LO

Coaching or Monitoring Needs 3 MM

LeadingOthers

People ChallengesConflict Management Needs 3 MM

Number and Diversity of Stakeholders 2 ML

Ambiguity of Goals 2 ML

Lack of Organizational Support, Incentives orConsensus Leadership

3MMConsensus Process Inhibitors

High Consensus Standard 3 MM

Complexity of Issues 3 MM

Contentiousness of Issues 3 MM

BuildingConsensus

Difficulty of Issues RequiringConsensus

Lack of Opportunities for Agreement 2 ML

Need for Learning and Development Self and Career Development Requirements 4 MH

Time, Resources, or Support Constraints 3 MMSelf andCareerDevelopment

Limitations on Learning andDevelopment Opportunities Application Constraints 1 LO

Page 26

Page 27

Critical work functionsdescribe the skillsrequired for the job ofa chemical/refiningprocess technician.

Critical Work Function E: Control Waste Treatment/Destruction Systems

Monitor and RegulateWaste IncinerationSystem

1. Process variables meet/do not exceed company/government specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateFlare System

1. Process variables meet/do not exceed company/government specifications.

2. Emissions meet/do not exceed company/government specifications.3. Production costs which are controlled by operators indicate efficient use of equipment, raw

materials, utilities and other resources.4. Product/process meets established process specifications.

5. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

6. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

7. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

8. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

9. Process variables meet product and equipment parameters.

Monitor and RegulateStorm Water System

1. Storm water treatment meets established company/government specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.4. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.5. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.6. Equipment is prepared for mechanical work including shut down and Lockout/Tagout

according to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Performance CriteriaPerformance criteria correlate to the key activities. The performance criteriaprovide information on how to determine when someone is performing each keyactivity competently.

Key ActivitiesKey activities arethe duties and tasksinvolved in carryingout a critical workfunction

Crit

ical

Wor

k F

unct

ion

E:

Co

ntr

ol W

aste

Tre

atm

ent/

Des

tru

ctio

n S

yste

ms

Page 28

Critical Work Function E: Control Waste Treatment/Destruction Systems

Monitor and RegulateWaste Water System

1. Waste stream meets/does not exceed established company/government specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

4. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

5. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

6. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

7. Process variables meet product and equipment parameters.

Performance Criteria

Key Activities

Crit

ical

Wor

k F

unct

ion

E:

Co

ntr

ol W

aste

Tre

atm

ent/

Des

tru

ctio

n S

yste

ms

Page 29

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Process VariablesKnowledge of effects and relationships of process variables such as pressure, composition, temperature, level, andflow.

Operating Parameters Knowledge of normal operating procedures and design limits, and the differences between them.

System Components Knowledge of system components and their functions (e.g., stationary equipment, rotating equipment,instrumentation and controls).

Heat and or Material Balances Calculate heat and or material balance for quality and cost optimization.

SHE (Safety, Health, & Environment) Understand incidents, hazards (e.g., electrical, physical, chemical, biological, environmental), risks (e.g., releases,equipment failures, chemical incompatibility, and other exposures), audits, investigations, and unsafe workpractices, and awareness of critical federal, state, and local regulations (e.g., OSHA, EPA, USCG, and DOT; readand interpret MSDS sheets) in order to help ensure compliance with the regulations.

Procedures Understand and follow established procedures to operate safely, efficiently and in an environmentally soundmanner (e.g., emergency, startup, shutdown, SOP, LOTO, emissions violations, and other OSHA regulatedprocedures).

Maintain Quality Optimize process systems by acquiring data and making adjustments.

Instrumentation and Control Systems Knowledge of measurement, controls (e.g., indicators, recorders, and gauges), instrumentation (e.g., manual,automatic, cascade, and ratio) and Distributive Control Systems (DCS).

Troubleshooting Ability to recognize a problem, collect and analyze information, define root cause, and take an appropriate plan ofaction.

Process Symbols Understand symbols used in process diagrams.

Use Process Drawings Interpret and sketch process diagrams (e.g., block/flow, process flow, and P&ID) in order to trace and learnsystems, and to aid communication.

Waste Incineration Understanding of waste incineration fundamentals (e.g., air emissions, excess O2, NOx, VOC, phases of waste,temperature) and the purpose and types of waste incineration systems (e.g., natural, forced, balanced or induceddraft, solid/vapor/liquid incinerators).

Flare Understanding of flare system fundamentals (e.g., density, process variables, emissions, opacity, sweep gas) andthe purpose and types of flare systems (e.g., ground flare, vertical flare, equipment).

Instrument Air Understanding of instrument air fundamentals (e.g., compression, dewpoint, filtration, system pressure) andinstrument air systems (e.g., dryers, filters, cycles, compressors, dessicant filters, switching, receivers, KO pots,back-ups – N2 utility air).

About the Worker

Page 30

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Material Sampling Knowledge of sampling techniques and of proper labeling procedures for samples collected.

Quality Assurance Interpret and verify quality (e.g., certificate of analysis) and quantity when receiving materials.

Hazard Labeling Knowledge of standard labeling systems (e.g., NFPA for equipment).

Equipment Monitoring Conduct physical inspections of equipment (e.g., tanks, pipes, drums, pumps, vents, and safety equipment).

PPE Knowledge of personal protective equipment and their appropriate use.

Safety Equipment Operations Knowledge of operating safety equipment.

Natural Gas Understanding of natural gas fundamentals (e.g., properties & chemistry of natural gas, uses – blanketing, fuel,processes, sources – local utilities, pipelines) and natural gas systems (e.g., pilot gas, compressors, regulators, KOpots, emergency shut downs).

Fuels Understanding of fuel fundamentals—liquids, solids, and gases (e.g., sources, types, fluctuations in make-up, BTU)and fuel system components (e.g., regulators, knockouts, mixing areas, scrubbers, back-up systems, vaporizers,atomizers, conveyors).

Natural Gas Understanding of natural gas fundamentals (e.g., properties & chemistry of natural gas, uses – blanketing, fuel,processes, sources – local utilities, pipelines) and natural gas systems (e.g., pilot gas, compressors, regulators, KOpots, emergency shut downs).

Nitrogen Understanding of nitrogen fundamentals (e.g., inert, properties, hazards, uses, sources) and nitrogen systems(e.g., regulators, knock-out pots, generators-varies by site, compressors, analyzers, O2 content).

Water Systems Understanding of fundamentals of water systems (e.g., potable, process, utility, fire, service, storm, waste) andwater system components (e.g., filtration, clarification, tanks, aeration, reverse osmosis, demineralization, anddeionization).

About the Worker

Page 31

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Number sense and computation 2 ML

Geometry, Measurement, and Spatial Sense 1 LOComplexity of Data Analysis, Statistics, andProbability

1 LO

Functions and Algebraic Thinking 1 LO

Complexity of Mathematics Content

Complexity of Representation and Communication 2 ML

Mathematical Methods 2 ML

Mathematical Reasoning 1 LO

Math

Complexity of Problem Solving

Mathematical Tools 3 MM

Design 2 MLComplexity of Scientific Inquiry

Use of Evidence 3 MMComplexity of Understanding theNature of Science

Unifying Concepts and Processes 2 ML

Physical Science 3 MM

Life Science 2 MLComplexity of Core Scientific Content

Earth and Space Science 1 LO

Science and Technology 3 MM

Science

Complexity of Applied ScienceScience in Personal and Social Perspective 3 MM

Complexity of Text 3 MM

Complexity of Reading Skills 3 MM

Reading

Complexity of Reading Purpose 4 MH

Complexity of Text Complexity of Text 3 MM

Type of product 2 ML

Organization 2 MLComplexity of Writing Product

Elaboration 3 MM

Complexity of Writing Process Writing Development 2 ML

To Inform 3 MM

Writing

Complexity of Writing PurposeTo Persuade 3 MM

Content Complexity 3 MM

Demands on Attention 3 MMComplexity of Communication

Communication Indirectness 3 MM

Limitations on Interaction 2 MLListening

Barriers to CommunicationDistractions 5 HI

Content Complexity 3 MM

Tact and Sensitivity Required 3 MMComplexity of Communication

Communication Indirectness 2 ML

Diversity of Audience 2 ML

Constraints on Preparation 4 MH

Distractions 5 HI

Speaking

Context Demands

Listener Resistance 3 MM

Complexity of Equipment or Technology 1 LO

Complexity of Applications 1 LOComplexity of Technology Application

Training Time Constraints 3 MM

UsingInformationand Com-municationsTechnology Frequency of Technology Change New Learning Required 4 MH

Amount of Information 3 MM

Number and Variety of Sources 3 MMDifficulty of Information Gathering

Resourcefulness Needed 2 ML

Complexity of Information and Analysis 2 ML

Need to Evaluate Source Information 2 ML

Gathering andAnalyzingInformation

Complexity of Analysis

Lack of Analysis Guidelines 1 LO

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Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Problem Uniqueness or Difficulty 2 MLProblem Complexity

Number and Range of Problems 3 MMAnalyzing andSolvingProblems Solution Complexity Number and Complexity of Possible Solutions 3 MM

Lack of Guidance or Precedents 3 MM

Integration Difficulty 2 MLDegree of Judgment or InferenceRequired

Quantity or Ambiguity of Risks and Consequences 3 MMAccountability and Autonomy 4 MH

MakingDecisions andJudgments Individual Decision-Making

Responsibility Absence or Ambiguity of Rules or Policy Constraints 2 ML

Goal Complexity or Ambiguity 2 ML

Flexibility Required 4 MH

Resource Coordination Required 1 LOComplexity of Plans

Scope and Effects of Planning 2 ML

Lack of Guidelines 1 LO

Lack of Feedback 3 MM

Organizingand Planning

Constraints on Planning

Constraints on Resource Availability 5 HI

Diversity 5 HI

Structure or Protocol Required 3 MMUsing SocialSkills

Complexity of Social Interactions

Tact and Sensitivity Required 3 MM

Degree of Adaptability Required Frequency of Change 4 MH

Unpredictability of Change 4 MHAdaptabilityDifficulty Adapting

Lack of Support for Change 3 MM

Degree of Collaboration Required Task Interdependence 5 HI

Team Member Heterogeneity Team Diversity 3 MM

Lack of Clarity or Support for Team Goals 1 LOWorking inTeams

Goal or Role AmbiguityLack of Clarity or Stability of Responsibilities 1 LO

Challenges to Goal Attainment 3 MM

Work Structuring Requirements 2 MLWork Challenges

Scope and Complexity of Leadership Responsibility 1 LO

Coaching or Monitoring Needs 3 MM

LeadingOthers

People ChallengesConflict Management Needs 3 MM

Number and Diversity of Stakeholders 3 MM

Ambiguity of Goals 2 ML

Lack of Organizational Support, Incentives orConsensus Leadership

3 MMConsensus Process Inhibitors

High Consensus Standard 3 MM

Complexity of Issues 3 MM

Contentiousness of Issues 3 MM

BuildingConsensus

Difficulty of Issues RequiringConsensus

Lack of Opportunities for Agreement 2 ML

Need for Learning and Development Self and Career Development Requirements 4 MH

Time, Resources, or Support Constraints 3 MMSelf andCareerDevelopment

Limitations on Learning andDevelopment Opportunities Application Constraints 1 LO

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Page 34

Critical work functionsdescribe the skillsrequired for the job ofa chemical/refiningprocess technician.

Critical Work Function F: Control Utility Systems

Monitor and RegulateInstrument Air System

1. Production rates meet desired instrument air pressure per established company/equipmentspecifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateUtility Air System

1. Production rates meet desired utility air pressure per established company/equipmentspecifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Product/process meets established process specifications.4. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.5. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.6. Equipment is prepared for mechanical work including shut down and Lockout/Tagout

according to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateProcess WaterSystem

1. Production rates meet desired level per established company specifications.

2. Product/process meets established process specifications.3. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.4. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.5. Equipment is prepared for mechanical work including shut down and Lockout/Tagout

according to company policy.

6. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

7. Process variables meet product and equipment parameters.

Performance CriteriaPerformance criteria correlate to the key activities. The performance criteriaprovide information on how to determine when someone is performing each keyactivity competently.

Key ActivitiesKey activities arethe duties and tasksinvolved in carryingout a critical workfunction

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Critical Work Function F: Control Utility Systems

Monitor and RegulatePotable WaterSystem

1. Production rates meet desired potable water pressure per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Potable water meets company/government specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateFire Water System

1. Fire water flow rates meet desired level per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Fire water meets established process specifications.4. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.5. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.6. Equipment is prepared for mechanical work including shut down and Lockout/Tagout

according to company policy.7. Equipment is returned to service following mechanical work including verifying work,

completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateService Water System

1. Service water flow rates meet desired rates per company specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Service water meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Performance Criteria

Key Activities

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Critical Work Function F: Control Utility Systems

Monitor and RegulateBoiler Feed Water

1. Production rates meet desired production level per process/equipment specifications.

2. Feed water meets established process specifications.3. Production costs which are controlled by operators indicate efficient use of equipment, raw

materials, utilities and other resources.4. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.5. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateCondensate System

1. Production rates meet desired production level per process/equipment specifications.

2. Condensate meets established process specifications.

3. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateNatural Gas System

1. Production rates meet desired level per process/equipment specifications.

2. Production costs which are controlled by operators indicate efficient use of equipment, rawmaterials, utilities and other resources.

3. Natural gas usage meets company established cost criteria

4. Natural gas meets established product specifications.5. Equipment is monitored and maintained according to manufacturer/company operational

parameters, safety standards and government regulations.6. Equipment maintenance is coordinated according to mechanical requirements, maintenance

schedule or equipment malfunction.7. Equipment is prepared for mechanical work including shut down and Lockout/Tagout

according to company policy.

8. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

9. Process variables meet product and equipment parameters.

Performance Criteria

Key Activities

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Critical Work Function F: Control Utility Systems

Monitor and RegulateFuel Gas System

1. Process flow meets/does not exceed company/government specifications.

2. Operation meets company established cost criteria.3. Operation meets established process specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Monitor and RegulateNitrogen System

1. Nitrogen rates meet desired level per process/equipment specifications.

2. Nitrogen usage meets company established cost criteria.

3. Nitrogen meets established product specifications.

4. Equipment is monitored and maintained according to manufacturer/company operationalparameters, safety standards and government regulations.

5. Equipment maintenance is coordinated according to mechanical requirements, maintenanceschedule or equipment malfunction.

6. Equipment is prepared for mechanical work including shut down and Lockout/Tagoutaccording to company policy.

7. Equipment is returned to service following mechanical work including verifying work,completing Lockout/Tagout, completing paperwork and start-up according to companypolicy.

8. Process variables meet product and equipment parameters.

Performance Criteria

Key Activities

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Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Process VariablesKnowledge of effects and relationships of process variables such as pressure, composition, temperature, level, andflow.

Operating Parameters Knowledge of normal operating procedures and design limits, and the differences between them.

System Components Knowledge of system components and their functions (e.g., stationary equipment, rotating equipment,instrumentation and controls).

SHE (Safety, Health, & Environment) Understand incidents, hazards (e.g., electrical, physical, chemical, biological, environmental), risks (e.g., releases,equipment failures, chemical incompatibility, and other exposures), audits, investigations, and unsafe workpractices, and awareness of critical federal, state, and local regulations (e.g., OSHA, EPA, USCG, and DOT; readand interpret MSDS sheets) in order to help ensure compliance with the regulations.

Procedures Understand and follow established procedures to operate safely, efficiently and in an environmentally soundmanner (e.g., emergency, startup, shutdown, SOP, LOTO, emissions violations, and other OSHA regulatedprocedures).

Maintain Quality Optimize process systems by acquiring data and making adjustments.

Instrumentation and Control Systems Knowledge of measurement, controls (e.g., indicators, recorders, and gauges), instrumentation (e.g., manual,automatic, cascade, and ratio) and Distributive Control Systems (DCS).

Troubleshooting Ability to recognize a problem, collect and analyze information, define root cause, and take an appropriate plan ofaction.

Process Symbols Understand symbols used in process diagrams.

Use Process Drawings Interpret and sketch process diagrams (e.g., block/flow, process flow, and P&ID) in order to trace and learnsystems, and to aid communication.

Boilers Understanding of boiler fundamentals (e.g., boiling point, latent heat, superheat, radiant heat, desuperheating,chemical addition, H2O quality, thermal shock) and how the boiler system works (e.g., heat recovery).

Steam Generation/Distribution Understanding of steam generation fundamentals (e.g., BFW– boiler feed water- quality; superheaters; dry vs. wetsteam; excess O2 control; excess O2 fuel air control; pressure-temperature relationship; boiler level; shrink andswell; three element control) and the purpose and types of steam generation systems (e.g., Drafts – natural, forced,balanced, induced fire-tubed, water tubed, tube and shell; Source of Heat – gas, oil, coal, electrical, dual fuel, andwaste heat) and the understanding of steam distribution (e.g., headers, pressure let down, steam traps, andcondensate recovery).

Instrument Air Understanding of instrument air fundamentals (e.g., compression, dewpoint, filtration, system pressure) andinstrument air systems (e.g., dryers, filters, cycles, compressors, dessicant filters, switching, receivers, KO pots,back-ups – N2 utility air).

About the Worker

Page 39

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Utility Air Understanding of utility air fundamentals (e.g., higher pressure and moisture content than instrument air,compression, uses-pneumatics, atomization, waste treatment) and utility air systems (e.g., filters, compressors,headers, manifolds, and back-ups).

Material Sampling Knowledge of sampling techniques and of proper labeling procedures for samples collected.

Quality Assurance Interpret and verify quality (e.g., certificate of analysis) and quantity when receiving materials.

Hazard Labeling Knowledge of standard labeling systems (e.g., NFPA for equipment).

Equipment Monitoring Conduct physical inspections of equipment (e.g., tanks, pipes, drums, pumps, vents, and safety equipment).

Inventory Control Knowledge of inventory control fundamentals and its impact.

PPE Knowledge of personal protective equipment and their appropriate use.

Safety Equipment Operations Knowledge of operating safety equipment.

Boiler Feed Water Understanding of boiler feed water fundamentals (e.g., pressures, phase change/flash point, uses, sources, make-ups, chemical treatment, hydrology) and boiler feed water systems (e.g., dearators, softeners, accumulators,demins, blow downs, condensate return).

Steam Condensate Understanding of condensate fundamentals (e.g., condensate purity, system pressure, uses, sources) andcondensate systems (e.g., flash tanks, drain pots, desuper heater, steam traps, analyzers, let down stations).

Natural Gas Understanding of natural gas fundamentals (e.g., properties & chemistry of natural gas, uses – blanketing, fuel,processes, sources – local utilities, pipelines) and natural gas systems (e.g., pilot gas, compressors, regulators, KOpots, emergency shut downs).

Fuels Understanding of fuel fundamentals—liquids, solids, and gases (e.g., sources, types, fluctuations in make-up, BTU)and fuel system components (e.g., regulators, knockouts, mixing areas, scrubbers, back-up systems, vaporizers,atomizers, conveyors).

Nitrogen Understanding of nitrogen fundamentals (e.g., inert, properties, hazards, uses, sources) and nitrogen systems(e.g., regulators, knock-out pots, generators-varies by site, compressors, analyzers, O2 content).

Water Systems Understanding of fundamentals of water systems (e.g., potable, process, utility, fire, service, storm, waste) andwater system components (e.g., filtration, clarification, tanks, aeration, reverse osmosis, demineralization, anddeionization).

About the Worker

Page 40

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Number sense and computation 3 MM

Geometry, Measurement, and Spatial Sense 1 LOComplexity of Data Analysis, Statistics, andProbability

3 MM

Functions and Algebraic Thinking 1 LO

Complexity of Mathematics Content

Complexity of Representation and Communication 2 ML

Mathematical Methods 2 ML

Mathematical Reasoning 2 ML

Math

Complexity of Problem Solving

Mathematical Tools 4 MH

Design 3 MMComplexity of Scientific Inquiry

Use of Evidence 3 MMComplexity of Understanding theNature of Science

Unifying Concepts and Processes 3 MM

Physical Science 3 MM

Life Science 2 MLComplexity of Core Scientific Content

Earth and Space Science 2 ML

Science and Technology 3 MM

Science

Complexity of Applied ScienceScience in Personal and Social Perspective 2 ML

Complexity of Text 4 MH

Complexity of Reading Skills 3 MM

Reading

Complexity of Reading Purpose 5 HI

Complexity of Text Complexity of Text 4 MH

Type of product 3 MM

Organization 2 MLComplexity of Writing Product

Elaboration 3 MM

Complexity of Writing Process Writing Development 2 ML

To Inform 4 MH

Writing

Complexity of Writing PurposeTo Persuade 3 MM

Content Complexity 4 MH

Demands on Attention 4 MHComplexity of Communication

Communication Indirectness 3 MM

Limitations on Interaction 2 MLListening

Barriers to CommunicationDistractions 5 HI

Content Complexity 3 MM

Tact and Sensitivity Required 3 MMComplexity of Communication

Communication Indirectness 2 ML

Diversity of Audience 2 ML

Constraints on Preparation 4 MH

Distractions 5 HI

Speaking

Context Demands

Listener Resistance 3 MM

Complexity of Equipment or Technology 1 LO

Complexity of Applications 1 LOComplexity of Technology Application

Training Time Constraints 3 MM

UsingInformationand Com-municationsTechnology Frequency of Technology Change New Learning Required 4 MH

Amount of Information 3 MM

Number and Variety of Sources 3 MMDifficulty of Information Gathering

Resourcefulness Needed 2 ML

Complexity of Information and Analysis 2 ML

Need to Evaluate Source Information 3 MM

Gathering andAnalyzingInformation

Complexity of Analysis

Lack of Analysis Guidelines 1 LO

Page 41

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Problem Uniqueness or Difficulty 3 MMProblem Complexity

Number and Range of Problems 4 MHAnalyzing andSolvingProblems Solution Complexity Number and Complexity of Possible Solutions 4 MH

Lack of Guidance or Precedents 3 MM

Integration Difficulty 2 MLDegree of Judgment or InferenceRequired

Quantity or Ambiguity of Risks and Consequences 4 MHAccountability and Autonomy 4 MH

MakingDecisions andJudgments Individual Decision-Making

Responsibility Absence or Ambiguity of Rules or Policy Constraints 2 ML

Goal Complexity or Ambiguity 3 MM

Flexibility Required 3 MM

Resource Coordination Required 2 MLComplexity of Plans

Scope and Effects of Planning 3 MM

Lack of Guidelines 2 ML

Lack of Feedback 4 MH

Organizingand Planning

Constraints on Planning

Constraints on Resource Availability 5 HI

Diversity 5 HI

Structure or Protocol Required 3 MMUsing SocialSkills

Complexity of Social Interactions

Tact and Sensitivity Required 3 MM

Degree of Adaptability Required Frequency of Change 4 MH

Unpredictability of Change 4 MHAdaptabilityDifficulty Adapting

Lack of Support for Change 3 MM

Degree of Collaboration Required Task Interdependence 5 HI

Team Member Heterogeneity Team Diversity 3 MM

Lack of Clarity or Support for Team Goals 1 LOWorking inTeams

Goal or Role AmbiguityLack of Clarity or Stability of Responsibilities 1 LO

Challenges to Goal Attainment 3 MM

Work Structuring Requirements 2 MLWork Challenges

Scope and Complexity of Leadership Responsibility 1 LO

Coaching or Monitoring Needs 3 MM

LeadingOthers

People ChallengesConflict Management Needs 3 MM

Number and Diversity of Stakeholders 2 ML

Ambiguity of Goals 2 ML

Lack of Organizational Support, Incentives orConsensus Leadership

3 MMConsensus Process Inhibitors

High Consensus Standard 3 MM

Complexity of Issues 3 MM

Contentiousness of Issues 3 MM

BuildingConsensus

Difficulty of Issues RequiringConsensus

Lack of Opportunities for Agreement 2 ML

Need for Learning and Development Self and Career Development Requirements 4 MH

Time, Resources, or Support Constraints 3 MMSelf andCareerDevelopment

Limitations on Learning andDevelopment Opportunities Application Constraints 1 LO

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Critical work functionsdescribe the skillsrequired for the job ofa chemical/refiningprocess technician.

Critical Work Function G: Control Chemical Materials Handling and Storage

Receive ChemicalMaterials

1. Material composition is verified according to company specifications.

2. Material quantity is verified according to company specifications.

3. Materials are unloaded according to governmental regulation, company policies and safework practices.

Store ChemicalMaterials

1. Material quantity and quality are maintained according to company parameters.

2. Materials are labeled per governmental regulations and company policies.

Transfer ChemicalMaterials

1. Specified quantity/quality of materials are transferred to process units, storage and/orexternally per governmental regulations, company policies and safe work practices.

2. Materials are transferred to the specified destination according to company distributionschedule.

3. Internal and external material transfers are coordinated according to company policies andprocedures.

4. Materials are loaded according to governmental regulations, company policies and safework practices.

Performance CriteriaPerformance criteria correlate to the key activities. The performance criteriaprovide information on how to determine when someone is performing each keyactivity competently.

Key ActivitiesKey activities arethe duties and tasksinvolved in carryingout a critical workfunction

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Page 44

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Process VariablesKnowledge of effects and relationships of process variables such as pressure, composition, temperature, level, andflow.

Operating Parameters Knowledge of normal operating procedures and design limits, and the differences between them.

System Components Knowledge of system components and their functions (e.g., stationary equipment, rotating equipment,instrumentation and controls).

SHE (Safety, Health, & Environment) Understand incidents, hazards (e.g., electrical, physical, chemical, biological, environmental), risks (e.g., releases,equipment failures, chemical incompatibility, and other exposures), audits, investigations, and unsafe workpractices, and awareness of critical federal, state, and local regulations (e.g., OSHA, EPA, USCG, and DOT; readand interpret MSDS sheets) in order to help ensure compliance with the regulations.

Procedures Understand and follow established procedures to operate safely, efficiently and in an environmentally soundmanner (e.g., emergency, startup, shutdown, SOP, LOTO, emissions violations, and other OSHA regulatedprocedures).

Maintain Quality Optimize process systems by acquiring data and making adjustments.

Instrumentation and Control Systems Knowledge of measurement, controls (e.g., indicators, recorders, and gauges), instrumentation (e.g., manual,automatic, cascade, and ratio) and Distributive Control Systems (DCS).

Troubleshooting Ability to recognize a problem, collect and analyze information, define root cause, and take an appropriate plan ofaction.

Process Symbols Understand symbols used in process diagrams.

Use Process Drawings Interpret and sketch process diagrams (e.g., block/flow, process flow, and P&ID) in order to trace and learnsystems, and to aid communication.

Material Sampling Knowledge of sampling techniques and of proper labeling procedures for samples collected.

Quality Assurance Interpret and verify quality (e.g., certificate of analysis) and quantity when receiving materials.

Hazard Labeling Knowledge of standard labeling systems (e.g., NFPA for equipment).

Equipment Monitoring Conduct physical inspections of equipment (e.g., tanks, pipes, drums, pumps, vents, and safety equipment).

Inventory Control Knowledge of inventory control fundamentals and its impact.

PPE Knowledge of personal protective equipment and their appropriate use.

Safety Equipment Operations Knowledge of operating safety equipment.

About the Worker

Page 45

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Number sense and computation 3 MM

Geometry, Measurement, and Spatial Sense 1 LOComplexity of Data Analysis, Statistics, andProbability

1 LO

Functions and Algebraic Thinking 2 ML

Complexity of Mathematics Content

Complexity of Representation and Communication 2 ML

Mathematical Methods 2 ML

Mathematical Reasoning 2 ML

Math

Complexity of Problem Solving

Mathematical Tools 3 MM

Design 2 MLComplexity of Scientific Inquiry

Use of Evidence 3 MMComplexity of Understanding theNature of Science

Unifying Concepts and Processes 2 ML

Physical Science 3 MM

Life Science 2 MLComplexity of Core Scientific Content

Earth and Space Science 1 LO

Science and Technology 3 MM

Science

Complexity of Applied ScienceScience in Personal and Social Perspective 3 MM

Complexity of Text 4 MH

Complexity of Reading Skills 3 MM

Reading

Complexity of Reading Purpose 5 HI

Complexity of Text Complexity of Text 4 MH

Type of product 3 MM

Organization 2 MLComplexity of Writing Product

Elaboration 3 MM

Complexity of Writing Process Writing Development 2 ML

To Inform 3 MM

Writing

Complexity of Writing PurposeTo Persuade 3 MM

Content Complexity 4 MH

Demands on Attention 5 HIComplexity of Communication

Communication Indirectness 1 LO

Limitations on Interaction 2 MLListening

Barriers to CommunicationDistractions 5 HI

Content Complexity 3 MM

Tact and Sensitivity Required 3 MMComplexity of Communication

Communication Indirectness 2 ML

Diversity of Audience 4 MH

Constraints on Preparation 5 HI

Distractions 5 HI

Speaking

Context Demands

Listener Resistance 2 ML

Complexity of Equipment or Technology 1 LO

Complexity of Applications 1 LOComplexity of Technology Application

Training Time Constraints 2 ML

UsingInformationand Com-municationsTechnology Frequency of Technology Change New Learning Required 4 MH

Amount of Information 4 MH

Number and Variety of Sources 5 HIDifficulty of Information Gathering

Resourcefulness Needed 2 ML

Complexity of Information and Analysis 3 MM

Need to Evaluate Source Information 3 MM

Gathering andAnalyzingInformation

Complexity of Analysis

Lack of Analysis Guidelines 1 LO

Page 46

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Problem Uniqueness or Difficulty 3 MMProblem Complexity

Number and Range of Problems 5 HIAnalyzing andSolvingProblems Solution Complexity Number and Complexity of Possible Solutions 4 MH

Lack of Guidance or Precedents 1 LO

Integration Difficulty 3 MMDegree of Judgment or InferenceRequired

Quantity or Ambiguity of Risks and Consequences 4 MHAccountability and Autonomy 4 MH

MakingDecisions andJudgments Individual Decision-Making

Responsibility Absence or Ambiguity of Rules or Policy Constraints 1 LO

Goal Complexity or Ambiguity 2 ML

Flexibility Required 4 MH

Resource Coordination Required 1 LOComplexity of Plans

Scope and Effects of Planning 2 ML

Lack of Guidelines 1 LO

Lack of Feedback 2 ML

Organizingand Planning

Constraints on Planning

Constraints on Resource Availability 5 HI

Diversity 5 HI

Structure or Protocol Required 3 MMUsing SocialSkills

Complexity of Social Interactions

Tact and Sensitivity Required 3 MM

Degree of Adaptability Required Frequency of Change 4 MH

Unpredictability of Change 4 MHAdaptabilityDifficulty Adapting

Lack of Support for Change 1 LO

Degree of Collaboration Required Task Interdependence 5 HI

Team Member Heterogeneity Team Diversity 3 MM

Lack of Clarity or Support for Team Goals 1 LOWorking inTeams

Goal or Role AmbiguityLack of Clarity or Stability of Responsibilities 1 LO

Challenges to Goal Attainment 2 ML

Work Structuring Requirements 2 MLWork Challenges

Scope and Complexity of Leadership Responsibility 1 LO

Coaching or Monitoring Needs 2 ML

LeadingOthers

People ChallengesConflict Management Needs 2 ML

Number and Diversity of Stakeholders 1 LO

Ambiguity of Goals 1 LO

Lack of Organizational Support, Incentives orConsensus Leadership

1 LOConsensus Process Inhibitors

High Consensus Standard 1 LO

Complexity of Issues 5 HI

Contentiousness of Issues 2 ML

BuildingConsensus

Difficulty of Issues RequiringConsensus

Lack of Opportunities for Agreement 2 ML

Need for Learning and Development Self and Career Development Requirements 4 MH

Time, Resources, or Support Constraints 1 LOSelf andCareerDevelopment

Limitations on Learning andDevelopment Opportunities Application Constraints 1 LO

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Critical work functionsdescribe the skillsrequired for the job ofa chemical/refiningprocess technician.

Critical Work Function H: Troubleshoot Process Abnormalities andEquipment Malfunctions

Diagnose Malfunctionor Abnormality

1. Abnormal condition is recognized.

2. Process is stabilized as specified by company policies and procedures.

3. Relevant data is collected according to data points used to determine the condition of theprocess or equipment under normal operations.

4. Relevant data is analyzed according to data point comparison that determines deviationfrom normal operating conditions.

5. Cause of malfunction or abnormality is identified.

RemedyEquipment/ProcessMalfunction

1. Plan of action to remedy equipment malfunction or process abnormality is determinedaccording to company procedures.

2. Plan of action to remedy equipment malfunction or process abnormality is implemented asper company procedures.

3. Equipment or process is verified to be within acceptable operational parameters according tocompany procedures.

Performance CriteriaPerformance criteria correlate to the key activities. The performance criteriaprovide information on how to determine when someone is performing each keyactivity competently.

Key ActivitiesKey activities arethe duties and tasksinvolved in carryingout a critical workfunction

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Page 49

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Process VariablesKnowledge of effects and relationships of process variables such as pressure, composition, temperature, level, andflow.

Operating Parameters Knowledge of normal operating procedures and design limits, and the differences between them.

System Components Knowledge of system components and their functions (e.g., stationary equipment, rotating equipment,instrumentation and controls).

Heat and or Material Balances Calculate heat and or material balance for quality and cost optimization.

SHE (Safety, Health, & Environment) Understand incidents, hazards (e.g., electrical, physical, chemical, biological, environmental), risks (e.g., releases,equipment failures, chemical incompatibility, and other exposures), audits, investigations, and unsafe workpractices, and awareness of critical federal, state, and local regulations (e.g., OSHA, EPA, USCG, and DOT; readand interpret MSDS sheets) in order to help ensure compliance with the regulations.

Procedures Understand and follow established procedures to operate safely, efficiently and in an environmentally soundmanner (e.g., emergency, startup, shutdown, SOP, LOTO, emissions violations, and other OSHA regulatedprocedures).

Maintain Quality Optimize process systems by acquiring data and making adjustments.

Instrumentation and Control Systems Knowledge of measurement, controls (e.g., indicators, recorders, and gauges), instrumentation (e.g., manual,automatic, cascade, and ratio) and Distributive Control Systems (DCS).

Troubleshooting Ability to recognize a problem, collect and analyze information, define root cause, and take an appropriate plan ofaction.

Process Symbols Understand symbols used in process diagrams.

Use Process Drawings Interpret and sketch process diagrams (e.g., block/flow, process flow, and P&ID) in order to trace and learnsystems, and to aid communication.

Material Sampling Knowledge of sampling techniques and of proper labeling procedures for samples collected.

Quality Assurance Interpret and verify quality (e.g., certificate of analysis) and quantity when receiving materials.

Equipment Monitoring Conduct physical inspections of equipment (e.g., tanks, pipes, drums, pumps, vents, and safety equipment).

PPE Knowledge of personal protective equipment and their appropriate use.

Safety Equipment Operations Knowledge of operating safety equipment.

About the Worker

Page 50

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Number sense and computation 3 MM

Geometry, Measurement, and Spatial Sense 1 LOComplexity of Data Analysis, Statistics, andProbability

3 MM

Functions and Algebraic Thinking 2 ML

Complexity of Mathematics Content

Complexity of Representation and Communication 3 MM

Mathematical Methods 2 ML

Mathematical Reasoning 3 MM

Math

Complexity of Problem Solving

Mathematical Tools 3 MM

Design 3 MMComplexity of Scientific Inquiry

Use of Evidence 3 MMComplexity of Understanding theNature of Science

Unifying Concepts and Processes 3 MM

Physical Science 3 MM

Life Science 2 MLComplexity of Core Scientific Content

Earth and Space Science 1 LO

Science and Technology 3 MM

Science

Complexity of Applied ScienceScience in Personal and Social Perspective 3 MM

Complexity of Text 4 MH

Complexity of Reading Skills 3 MM

Reading

Complexity of Reading Purpose 5 HI

Complexity of Text Complexity of Text 3 MM

Type of product 3 MM

Organization 2 MLComplexity of Writing Product

Elaboration 5 HI

Complexity of Writing Process Writing Development 3 MM

To Inform 4 MH

Writing

Complexity of Writing PurposeTo Persuade 4 MH

Content Complexity 4 MH

Demands on Attention 4 MHComplexity of Communication

Communication Indirectness 3 MM

Limitations on Interaction 2 MLListening

Barriers to CommunicationDistractions 5 HI

Content Complexity 3 MM

Tact and Sensitivity Required 3 MMComplexity of Communication

Communication Indirectness 2 ML

Diversity of Audience 2 ML

Constraints on Preparation 5 HI

Distractions 5 HI

Speaking

Context Demands

Listener Resistance 1 LO

Complexity of Equipment or Technology 1 LO

Complexity of Applications 1 LOComplexity of Technology Application

Training Time Constraints 5 HI

UsingInformationand Com-municationsTechnology Frequency of Technology Change New Learning Required 2 ML

Amount of Information 5 HI

Number and Variety of Sources 5 HIDifficulty of Information Gathering

Resourcefulness Needed 2 ML

Complexity of Information and Analysis 3 MM

Need to Evaluate Source Information 3 MM

Gathering andAnalyzingInformation

Complexity of Analysis

Lack of Analysis Guidelines 3 MM

Page 51

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Problem Uniqueness or Difficulty 3 MMProblem Complexity

Number and Range of Problems 4 MHAnalyzing andSolvingProblems Solution Complexity Number and Complexity of Possible Solutions 4 MH

Lack of Guidance or Precedents 3 MM

Integration Difficulty 2 MLDegree of Judgment or InferenceRequired

Quantity or Ambiguity of Risks and Consequences 4 MHAccountability and Autonomy 4 MH

MakingDecisions andJudgments Individual Decision-Making

Responsibility Absence or Ambiguity of Rules or Policy Constraints 2 ML

Goal Complexity or Ambiguity 1 LO

Flexibility Required 4 MH

Resource Coordination Required 1 LOComplexity of Plans

Scope and Effects of Planning 3 MMLack of Guidelines 3 MMLack of Feedback 1 LO

Organizingand Planning

Constraints on Planning

Constraints on Resource Availability 2 ML

Diversity 3 MM

Structure or Protocol Required 2 MLUsing SocialSkills

Complexity of Social Interactions

Tact and Sensitivity Required 3 MM

Degree of Adaptability Required Frequency of Change 4 MH

Unpredictability of Change 4 MHAdaptabilityDifficulty Adapting

Lack of Support for Change 3 MM

Degree of Collaboration Required Task Interdependence 5 HITeam Member Heterogeneity Team Diversity 3 MM

Lack of Clarity or Support for Team Goals 1 LOWorking inTeams

Goal or Role AmbiguityLack of Clarity or Stability of Responsibilities 1 LO

Challenges to Goal Attainment 3 MM

Work Structuring Requirements 2 MLWork Challenges

Scope and Complexity of Leadership Responsibility 1 LO

Coaching or Monitoring Needs 3 MM

LeadingOthers

People ChallengesConflict Management Needs 3 MMNumber and Diversity of Stakeholders 3 MM

Ambiguity of Goals 1 LOLack of Organizational Support, Incentives orConsensus Leadership

3 MMConsensus Process Inhibitors

High Consensus Standard 3 MM

Complexity of Issues 3 MM

Contentiousness of Issues 2 ML

BuildingConsensus

Difficulty of Issues RequiringConsensus

Lack of Opportunities for Agreement 2 ML

Need for Learning and Development Self and Career Development Requirements 3 MM

Time, Resources, or Support Constraints 3 MMSelf andCareerDevelopment

Limitations on Learning andDevelopment Opportunities Application Constraints 1 LO

Page 52

Page 53

Critical work functionsdescribe the skillsrequired for the job ofa chemical/refiningprocess technician.

Critical Work Function I: Maintain Safe and Healthful Work Environment

Conduct PreventativeSHE Inspections

1. Area inspections are conducted according to established procedures.

2. Area inspection documentation is complete per company standards.

3. Inspection and audit findings are posted appropriately so that they are accessible to allrelevant parties.

4. Inspection findings are remedied according to company policies and procedures.

Conduct SHE Incidentand HazardInvestigations

1. Investigations of incidents and hazards are conducted according to established procedures.

2. Incident and investigation documentation is complete per company standards.

3. Incident and investigation reports and findings are disseminated to designated recipientsaccording to company procedures.

4. Corrective action is taken as specified by company policies and procedures.

Instruct IndividualsEntering OperatingArea in SHE Policiesand Procedures

1. Area specific safety orientation is provided for employees and contractors entering processunit.

2. All employees have current and continuing training on the SHE policies and procedures.

Comply withCompany Policiesand Procedures

1. Employees comply with company safety and environmental policies and procedures.

2. Safety and environmental compliance documentation is complete per company standards.

3. Safety and environmental improvements are submitted per company policies andprocedures.

Comply with Local,State and FederalPolicies andProcedures

1. Employees comply with local, state and federal policies and procedures.

2. Safety and environmental compliance documentation is complete per local, state and federalstandards.

Performance CriteriaPerformance criteria correlate to the key activities. The performance criteriaprovide information on how to determine when someone is performing each keyactivity competently.

Key ActivitiesKey activities arethe duties and tasksinvolved in carryingout a critical workfunction

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Page 54

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

OCCUPATIONAL AND TECHNICAL KNOWLEDGE AND SKILLSThese are the technical knowledge and skills needed to perform the critical work function.

Skill Standard Name Definition

Process VariablesKnowledge of effects and relationships of process variables such as pressure, composition, temperature, level, andflow.

Operating Parameters Knowledge of normal operating procedures and design limits, and the differences between them.

System Components Knowledge of system components and their functions (e.g., stationary equipment, rotating equipment,instrumentation and controls).

SHE (Safety, Health, & Environment) Understand incidents, hazards (e.g., electrical, physical, chemical, biological, environmental), risks (e.g., releases,equipment failures, chemical incompatibility, and other exposures), audits, investigations, and unsafe workpractices, and awareness of critical federal, state, and local regulations (e.g., OSHA, EPA, USCG, and DOT; readand interpret MSDS sheets) in order to help ensure compliance with the regulations.

Procedures Understand and follow established procedures to operate safely, efficiently and in an environmentally soundmanner (e.g., emergency, startup, shutdown, SOP, LOTO, emissions violations, and other OSHA regulatedprocedures).

Instrumentation and Control Systems Knowledge of measurement, controls (e.g., indicators, recorders, and gauges), instrumentation (e.g., manual,automatic, cascade, and ratio) and Distributive Control Systems (DCS).

Troubleshooting Ability to recognize a problem, collect and analyze information, define root cause, and take an appropriate plan ofaction.

Process Symbols Understand symbols used in process diagrams.

Use Process Drawings Interpret and sketch process diagrams (e.g., block/flow, process flow, and P&ID) in order to trace and learnsystems, and to aid communication.

Quality Assurance Interpret and verify quality (e.g., certificate of analysis) and quantity when receiving materials.

Hazard Labeling Knowledge of standard labeling systems (e.g., NFPA for equipment).

Equipment Monitoring Conduct physical inspections of equipment (e.g., tanks, pipes, drums, pumps, vents, and safety equipment).

PPE Knowledge of personal protective equipment and their appropriate use.

Safety Equipment Operations Knowledge of operating safety equipment.

About the Worker

Page 55

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Number sense and computation 1 LO

Geometry, Measurement, and Spatial Sense 1 LOComplexity of Data Analysis, Statistics, andProbability

1 LO

Functions and Algebraic Thinking 1 LO

Complexity of Mathematics Content

Complexity of Representation and Communication 2 ML

Mathematical Methods 2 ML

Mathematical Reasoning 2 ML

Math

Complexity of Problem Solving

Mathematical Tools 3 MM

Design 2 MLComplexity of Scientific Inquiry

Use of Evidence 3 MMComplexity of Understanding theNature of Science

Unifying Concepts and Processes 3 MM

Physical Science 3 MM

Life Science 3 MMComplexity of Core Scientific Content

Earth and Space Science 1 LO

Science and Technology 2 ML

Science

Complexity of Applied ScienceScience in Personal and Social Perspective 2 ML

Complexity of Text 4 MHComplexity of Reading Skills 3 MM

Reading

Complexity of Reading Purpose 5 HI

Complexity of Text Complexity of Text 4 MH

Type of product 3 MM

Organization 3 MMComplexity of Writing Product

Elaboration 2 ML

Complexity of Writing Process Writing Development 2 ML

To Inform 4 MH

Writing

Complexity of Writing PurposeTo Persuade 3 MMContent Complexity 4 MH

Demands on Attention 5 HIComplexity of Communication

Communication Indirectness 1 LO

Limitations on Interaction 1 LO

Listening

Barriers to CommunicationDistractions 5 HI

Content Complexity 3 MM

Tact and Sensitivity Required 2 MLComplexity of Communication

Communication Indirectness 1 LODiversity of Audience 5 HI

Constraints on Preparation 3 MM

Distractions 5 HI

Speaking

Context Demands

Listener Resistance 3 MM

Complexity of Equipment or Technology 1 LO

Complexity of Applications 1 LOComplexity of Technology Application

Training Time Constraints 2 ML

UsingInformationand Com-municationsTechnology Frequency of Technology Change New Learning Required 4 MH

Amount of Information 3 MM

Number and Variety of Sources 3 MMDifficulty of Information Gathering

Resourcefulness Needed 1 LO

Complexity of Information and Analysis 3 MM

Need to Evaluate Source Information 3 MM

Gathering andAnalyzingInformation

Complexity of Analysis

Lack of Analysis Guidelines 1 LO

Page 56

Knowledge and SkillsDescribes what a worker needs to know or be able to do to perform the critical work function.

ACADEMIC AND EMPLOYABILITY SKILLS

Skill Complexity Dimension Complexity SubdimensionComplexity

SubdimensionRating

ComplexitySubdimension

Rating

Problem Uniqueness or Difficulty 2 MLProblem Complexity

Number and Range of Problems 5 HIAnalyzing andSolvingProblems Solution Complexity Number and Complexity of Possible Solutions 4 MH

Lack of Guidance or Precedents 3 MM

Integration Difficulty 2 MLDegree of Judgment or InferenceRequired

Quantity or Ambiguity of Risks and Consequences 3 MMAccountability and Autonomy 4 MH

MakingDecisions andJudgments Individual Decision-Making

Responsibility Absence or Ambiguity of Rules or Policy Constraints 1 LO

Goal Complexity or Ambiguity 2 ML

Flexibility Required 4 MH

Resource Coordination Required 1 LOComplexity of Plans

Scope and Effects of Planning 2 MLLack of Guidelines 1 LOLack of Feedback 2 ML

Organizingand Planning

Constraints on Planning

Constraints on Resource Availability 1 LO

Diversity 5 HI

Structure or Protocol Required 3 MMUsing SocialSkills

Complexity of Social Interactions

Tact and Sensitivity Required 3 MM

Degree of Adaptability Required Frequency of Change 4 MH

Unpredictability of Change 4 MHAdaptabilityDifficulty Adapting

Lack of Support for Change 2 ML

Degree of Collaboration Required Task Interdependence 5 HITeam Member Heterogeneity Team Diversity 3 MM

Lack of Clarity or Support for Team Goals 1 LOWorking inTeams

Goal or Role AmbiguityLack of Clarity or Stability of Responsibilities 1 LO

Challenges to Goal Attainment 3 MM

Work Structuring Requirements 5 HIWork Challenges

Scope and Complexity of Leadership Responsibility 1 LO

Coaching or Monitoring Needs 3 MM

LeadingOthers

People ChallengesConflict Management Needs 3 MMNumber and Diversity of Stakeholders 5 HI

Ambiguity of Goals 1 LOLack of Organizational Support, Incentives orConsensus Leadership

1 LOConsensus Process Inhibitors

High Consensus Standard 5 HI

Complexity of Issues 3 MM

Contentiousness of Issues 2 ML

BuildingConsensus

Difficulty of Issues RequiringConsensus

Lack of Opportunities for Agreement 2 ML

Need for Learning and Development Self and Career Development Requirements 3 MM

Time, Resources, or Support Constraints 1 LOSelf andCareerDevelopment

Limitations on Learning andDevelopment Opportunities Application Constraints 1 LO

Page 57

Tools and Equipment

Drums Hoses Compressors

Extruders Flares Boilers

Cryogenic unit Economizer Switch gears

Skimmers Steam traps Gloves

Respirator Acid suit Ear muffs

SCBA (Self-Contained BreathingApparatus)

Face shield Motor control centers

Reverse osmosis unit Safety goggles/glasses Drum dolly

Pumps (centrifugal, vacuum,positive displacement)

Drivers (such as electrical motors, steamturbines, gas turbines, air drivers)

Piping

Scrubbers Valves Filters

Demisters Condenser Generators

Transformers Aerators Clarifiers

Fork lift Hand truck Slicker suit

Hard hat Eyewash fountain FRCs (Flame Retardant Clothing)

Thermal suit Furnaces/fired heaters Fire extinguisher

Metatarsal guard Control valve (regulator)Instrumentation (analyzers,gauges, control loops,temperature sensing devices)

Tools (such as sample thief,strapping tape, pipe wrench,channel locks, valve wrenches)

Tubing Tanks

Resins Cooling towers Dryers

Eductors Meters Incinerator

Basins pH meters Superheaters

Safety boots Ear plugs Safety shower

First aid kit Fire monitors Tower (tray, packed)

API separators/traps Microfiltration equipment Desuperheaters

Heat exchangers (coolers,reboilers, fans)

Heat recovery steam generator (wasteheat boiler)

Reactors (batch stirred tank orcontinuous stirred tank, fixed bedcatalyst or fluidized be catalyst)

Fittings Safety harness Personal lift

Computers UPS (uninterruptable power source)

Page 58

Statement of Assessment

The assessment process should include one or more of the following:

A. Written tests could include:

(1) Multiple choice and essay questions that demonstrate an understanding of knowledge beingassessed.

(2) Graphic representations (e.g. P&IDs and loop drawings) that reveal an understanding ofsymbology and connections between processes and devices.

(3) Preparation and justification of a reasonable solution to a problem scenario.

B. Hands-on exercises or simulations to demonstrate acquisition of knowledge, skills and attitudesthat could:

(1) Represent a real life scenario, problem or challenging situation in the context of a workenvironment.

(2) Apply relevant knowledge or skills.

(3) Focus on the application of knowledge and skills to a new situation.

(4) Demonstrate an ability to plan, organize and create a product or an event.

(5) Illustrate by individual performance the attained levels of knowledge, skills and attitudes.

(6) Include observation of events, groups and individuals that focuses on the relevant traits ofthe skill or attitude being observed.