chc financial check up karen j. kuhn revenue cycle management consultant
TRANSCRIPT
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CHC Financial Check Up
Karen J. Kuhn
Revenue Cycle Management Consultant
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How to know if your CHC financials are healthy or in
need of resuscitation.
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Objectives
• Define “Healthy”• Discuss possible indicators to track• Learn what reports to run to get to
your indicators• Assess what that data is telling you• Mechanisms for trending data• Talking to others in your organization
about the data
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Define “Healthy”
• Every CHC or practice will define healthy in a different way. The indicators presented in this session are a start and will help define healthy for your organization.
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Possible Indicators
• Claim Statuses• Unapplied funds• AR Balances• Closing dates• Write Offs
Remember when choosing indicators, these are personal, unique to your clinic system – one size does not fit all!
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Other Possible Indicators
• % of checks deposited EFT• % of remits posted electronically• Time lapse between patient visit and
data entry• Time lapse between data entry and
billing claim
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Claim Status• What is the status of most of your
claims?• Reports/CHC Reports/Billing Status
Analysis
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Unapplied Funds
• Do you have unapplied funds?• Transaction management, unapplied “yes”• Fix whatever is causing your unapplied funds
Front Desk Staff – Pmt posting training
Billing Staff – Pmt posting training, conveyance training
Electronic Remits – training, set up, clean up
Unapplied funds are a sign of weakness in the organization’s internal controls.
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Unapplied Funds
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AR = Accounts Receivable Balance
• Global AR balance• Drill down – who owes you money?• Reports/AR/Aging by Financial ClassGlobal from totals of the report – deposits and total AR from Patient and Insurance
Snips showing totals by some FC:
Medicare FQHC Medicaid FQHCCommercial
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Write Offs
• Many CHCs see write offs as a “project”, in any practice there will be some write offs, they should be done consistently
• Reports/Financial/Adjustments• Pull combinations that make sense for
your CHC – GL accts from the CFO• Monitor these for a few months, what
are your averages?
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Credits & Money on Deposit• Are you refunding your patients and
payors timely? Consistency again.• Reports/AR/Credit Balance • Are deposits/conveyances being
handled in the system?• If these activities are not happening
routinely, you probably have some messes to clean up
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Deposits & Credits
• Deposits from the Aging by FC Report• Credits on patient accts from Credit
Balance Report• Credits owed to insurance companies• Pull a billing screen, status of
Overpaid, all insurances except Sliding/Self Pay
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Closing
• Soft Close - Closing Batches daily• Hard Close Monthly
Batch Closing in Admin
Hard closing date
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Communicating to Others• Culture of communication – formal or
informal• Paper, Electronic, Courier or E-Mail• Billing Staff & Mgr, CFO, Coding,
Operations
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Very Important Reminder!• Please remember the difference
between Trending & Reporting• Use Finance Class reports for trending
ONLY!• Never use Finance Class for reporting,
especially in an FQHC. Never.
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Possible Reports
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VisAnalytics
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Working Claim Statuses
• Pull Billing Criteria• Start with largest dollar, oldest claims• If you have lots of old claims, prioritize by
DOS• Realize and inform leadership, there may
be losses due to timely filing• Know that as you work rejections, file
succeeded will increase – moving targets• The goal is “Paid” but how you get there
matters!
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About Paid Status
• Tickets with a balance should NEVER be in Paid Status.
• Often, far too often, tickets are manually changes to Paid status and they are not…actually paid.
• Review this status. There may be money to mine here.
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Digging into Statuses - Rejected
• Pull a billing screen of one concerning status, one recent month
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Rejected Tickets Continued
• Visit Owner set by denial type • Are they being worked consistently?• Billing department organization
o Alpha last name of patiento Payero Siteo Line of Business
• Scrutinize every process• Cross train every task possible
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Digging into Statuses – File Succeeded
• Again, one month of data• Ran in June 2014 for April DOS
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File Succeeded Status Continued
• Are they really successful or should they be in Rejected?
• Know how long it takes your major payors to pay
• If claims are not paid in expected time – inquire online, call, follow up.
• Refile without knowledge as a
LAST resort!!
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A Word About SFS• Tickets that are SFS should NEVER
be in Approved status.• Identify SFS issues early, fix always.• If your SFS aren’t working, seek help
from Vis help desk, customer service.• If fee schedules aren’t fixed, it will
haunt you forever and create many phone calls from patients.
• Identify Early, Fix Always.
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Major Funds on Deposit, Conveyances
• Active reportso Small balance write offo Conveyances within ticketo Conveyances within a date range
• Get help with these reports from Vis Support BEFORE you run them!
• Keep them cleaned up• Identify processes that are creating
conveyances
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Ongoing Write Offs
• Outside collection agencies, be consistent• Non-credentialed clinician, write off the
loss• Beyond timely, write them off• Ongoing charity or zero pay programs,
make these someone's primary responsibility
• Monitor write offs, there is probably a monthly goal
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Possible Stumbling Blocks
• Write offs increase dramatically• Frustrated staff on many levels• Starting to right the ship and not
completing the job• Expect ups & downs• “Blips” in reporting• Change takes time
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Other Thoughts• What to do when you hit “Normal” or
“Healthy”• Keeping the equilibrium• What to do if you cannot reach “Healthy”• Practice Pulse with Angela Jarrett• Visualutions has Revenue Cycle
Management services:o Projectso Part of the billing processo Complete billing services
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