characteristics of a great admin team

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“If your leaders aren’t leading, then your followers aren’t following anyone!” Stephen Maguire - Maguire Presentations © Sunday, March 11, 2012

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This is one of the breakout sessions presented by Steve Maguire at the EPIC event on March 13, 2012 in Atlantic City, NJ... www.maguirepresentations.com

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Page 1: Characteristics of a great admin team

“If your leaders aren’t leading, then your followers aren’t

following anyone!”Stephen Maguire - Maguire Presentations ©

Sunday, March 11, 2012

Page 2: Characteristics of a great admin team

Muck the lake!

Sunday, March 11, 2012

Page 3: Characteristics of a great admin team

The relationships we create with campers/kids are

# 1 all the time! Without them, camp would not

exist! Whenever making a decision about anything, please keep this in mind!

Sunday, March 11, 2012

Page 4: Characteristics of a great admin team

Jet Blue does it right...

Sunday, March 11, 2012

Page 5: Characteristics of a great admin team

Jet Blue does it right...

“Thank you for flying Jet Blue... Without you, we would just be bunch of tvs flying around the country...

Sunday, March 11, 2012

Page 6: Characteristics of a great admin team

Why are we camp leaders?

Sunday, March 11, 2012

Page 7: Characteristics of a great admin team

Why are we camp leaders?

• Great role models

Sunday, March 11, 2012

Page 8: Characteristics of a great admin team

Why are we camp leaders?

• Great role models

• Posses leadership characteristics

Sunday, March 11, 2012

Page 9: Characteristics of a great admin team

Why are we camp leaders?

• Great role models

• Posses leadership characteristics

• Want to help others

Sunday, March 11, 2012

Page 10: Characteristics of a great admin team

Why are we camp leaders?

• Great role models

• Posses leadership characteristics

• Want to help others

• Love kids

Sunday, March 11, 2012

Page 11: Characteristics of a great admin team

Why are we camp leaders?

• Great role models

• Posses leadership characteristics

• Want to help others

• Love kids

• Love camp

Sunday, March 11, 2012

Page 12: Characteristics of a great admin team

Why are we camp leaders?

• Great role models

• Posses leadership characteristics

• Want to help others

• Love kids

• Love camp

• Want to put our own ‘spin on things’

Sunday, March 11, 2012

Page 13: Characteristics of a great admin team

Group Share...

• Who were the best leaders you have ever had in your life and why were they that way?

Sunday, March 11, 2012

Page 14: Characteristics of a great admin team

Create Loyalty!

Sunday, March 11, 2012

Page 15: Characteristics of a great admin team

Sunday, March 11, 2012

Page 16: Characteristics of a great admin team

ATM’s all do the same thing, just like a lot of businesses; however, it’s the human element in business that makes the difference...

Sunday, March 11, 2012

Page 17: Characteristics of a great admin team

ATM’s all do the same thing, just like a lot of businesses; however, it’s the human element in business that makes the difference...

“You’re a loser!”

Sunday, March 11, 2012

Page 18: Characteristics of a great admin team

ATM’s all do the same thing, just like a lot of businesses; however, it’s the human element in business that makes the difference...

“You’re a loser!”

“You’re the best!

Sunday, March 11, 2012

Page 19: Characteristics of a great admin team

Sunday, March 11, 2012

Page 20: Characteristics of a great admin team

# 10(LMS): They take care of themselves

Sunday, March 11, 2012

Page 21: Characteristics of a great admin team

# 10(LMS): They take care of themselves

• Avoid burn out! (Lack of sleep, over stressed, share tough situations)

Sunday, March 11, 2012

Page 22: Characteristics of a great admin team

# 10(LMS): They take care of themselves

• Avoid burn out! (Lack of sleep, over stressed, share tough situations)

• “There is always tomorrow!”

Sunday, March 11, 2012

Page 23: Characteristics of a great admin team

# 10(LMS): They take care of themselves

• Avoid burn out! (Lack of sleep, over stressed, share tough situations)

• “There is always tomorrow!”

• Make it fun for each other

Sunday, March 11, 2012

Page 24: Characteristics of a great admin team

Sunday, March 11, 2012

Page 25: Characteristics of a great admin team

# 9 They have positive non-verbal language

Sunday, March 11, 2012

Page 26: Characteristics of a great admin team

# 9 They have positive non-verbal language

• What does your non-verbal language communicate to your staff?

Sunday, March 11, 2012

Page 27: Characteristics of a great admin team

# 9 They have positive non-verbal language

• What does your non-verbal language communicate to your staff?

• Do you smile upon entering a room and/or program area? (Tim M.)

Sunday, March 11, 2012

Page 28: Characteristics of a great admin team

# 9 They have positive non-verbal language

• What does your non-verbal language communicate to your staff?

• Do you smile upon entering a room and/or program area? (Tim M.)

• Are some people taken back by you?

Sunday, March 11, 2012

Page 29: Characteristics of a great admin team

Sunday, March 11, 2012

Page 30: Characteristics of a great admin team

# 8 They stick to their convictions and they are superior communicators!

Sunday, March 11, 2012

Page 31: Characteristics of a great admin team

# 8 They stick to their convictions and they are superior communicators!

• When making a decision, weigh all options/opinions, then don’t look back

Sunday, March 11, 2012

Page 32: Characteristics of a great admin team

# 8 They stick to their convictions and they are superior communicators!

• When making a decision, weigh all options/opinions, then don’t look back

• Wavering on anything takes away your credibility

Sunday, March 11, 2012

Page 33: Characteristics of a great admin team

# 8 They stick to their convictions and they are superior communicators!

• When making a decision, weigh all options/opinions, then don’t look back

• Wavering on anything takes away your credibility

• Your consistent choices/decisions set up your

Sunday, March 11, 2012

Page 34: Characteristics of a great admin team

NO ONE LIKES YOU!

Sunday, March 11, 2012

Page 35: Characteristics of a great admin team

Face to Face!

Sunday, March 11, 2012

Page 36: Characteristics of a great admin team

Sunday, March 11, 2012

Page 37: Characteristics of a great admin team

# 7: Ultimately, they can feel good about their

decisions

Sunday, March 11, 2012

Page 38: Characteristics of a great admin team

# 7: Ultimately, they can feel good about their

decisions• At the end of the day, do you feel

comfortable about how you have lead?

Sunday, March 11, 2012

Page 39: Characteristics of a great admin team

# 7: Ultimately, they can feel good about their

decisions• At the end of the day, do you feel

comfortable about how you have lead?

• Kid’s Safety, Staff Safety, Camp liability, and your moral compass... in that order!

Sunday, March 11, 2012

Page 40: Characteristics of a great admin team

Sunday, March 11, 2012

Page 41: Characteristics of a great admin team

# 6: They create a strong sense of TEAM

Sunday, March 11, 2012

Page 42: Characteristics of a great admin team

# 6: They create a strong sense of TEAM

• Get as much input as possible from each other

Sunday, March 11, 2012

Page 43: Characteristics of a great admin team

# 6: They create a strong sense of TEAM

• Get as much input as possible from each other

• There is no “I” in team, BUT there is an “ME”

Sunday, March 11, 2012

Page 44: Characteristics of a great admin team

# 6: They create a strong sense of TEAM

• Get as much input as possible from each other

• There is no “I” in team, BUT there is an “ME”

• Rely on each other and present a unified front to your staff

Sunday, March 11, 2012

Page 45: Characteristics of a great admin team

TEAM

• 2001 New England Patriots - Super Bowl Introduction had been all year

• Everyone has a role

• Knight’s of the Round Table

• The Chain : University of Florida Football 2007 National Champions

Sunday, March 11, 2012

Page 46: Characteristics of a great admin team

Sunday, March 11, 2012

Page 47: Characteristics of a great admin team

Sunday, March 11, 2012

Page 48: Characteristics of a great admin team

# 5: They remember the 24/7 rule

Sunday, March 11, 2012

Page 49: Characteristics of a great admin team

# 5: They remember the 24/7 rule

• “Do as I say, and I’ll do as I say also”

Sunday, March 11, 2012

Page 50: Characteristics of a great admin team

# 5: They remember the 24/7 rule

• “Do as I say, and I’ll do as I say also”

• Regardless of what you think, you are seen at all times by everyone! (kids, staff, etc.)

Sunday, March 11, 2012

Page 51: Characteristics of a great admin team

# 5: They remember the 24/7 rule

• “Do as I say, and I’ll do as I say also”

• Regardless of what you think, you are seen at all times by everyone! (kids, staff, etc.)

• As the kids do what the staff does, so the staff will do as you do

Sunday, March 11, 2012

Page 52: Characteristics of a great admin team

Sunday, March 11, 2012

Page 53: Characteristics of a great admin team

# 4: They have fun with everyone

Sunday, March 11, 2012

Page 54: Characteristics of a great admin team

# 4: They have fun with everyone

• Laugh with everyone on your staff at some point during the summer

Sunday, March 11, 2012

Page 55: Characteristics of a great admin team

# 4: They have fun with everyone

• Laugh with everyone on your staff at some point during the summer

• Find out what makes your staff tick and engage in that experience

Sunday, March 11, 2012

Page 56: Characteristics of a great admin team

# 4: They have fun with everyone

• Laugh with everyone on your staff at some point during the summer

• Find out what makes your staff tick and engage in that experience

• Be seen with all of your staff members and share in their joy and successes

Sunday, March 11, 2012

Page 57: Characteristics of a great admin team

Sunday, March 11, 2012

Page 58: Characteristics of a great admin team

# 3: The are consistent and fair

Sunday, March 11, 2012

Page 59: Characteristics of a great admin team

# 3: The are consistent and fair

• Not every situation is clear cut, but everything doesn’t have to be explained

Sunday, March 11, 2012

Page 60: Characteristics of a great admin team

# 3: The are consistent and fair

• Not every situation is clear cut, but everything doesn’t have to be explained

• This is one of the most difficult parts of being an administrator... You will get along better with some staff than others. You must be as objective as possible at all times.

Sunday, March 11, 2012

Page 61: Characteristics of a great admin team

Sunday, March 11, 2012

Page 62: Characteristics of a great admin team

# 2: They have an “active presence”

Sunday, March 11, 2012

Page 63: Characteristics of a great admin team

# 2: They have an “active presence”

• “The door’s always open.” “I have an open door policy.” (THROW THIS AWAY!)

Sunday, March 11, 2012

Page 64: Characteristics of a great admin team

# 2: They have an “active presence”

• “The door’s always open.” “I have an open door policy.” (THROW THIS AWAY!)

• How about : “I will bring the door to you!”

Sunday, March 11, 2012

Page 65: Characteristics of a great admin team

# 2: They have an “active presence”

• “The door’s always open.” “I have an open door policy.” (THROW THIS AWAY!)

• How about : “I will bring the door to you!”

• The ‘Nature of the Beast’ is to not ask for help

Sunday, March 11, 2012

Page 66: Characteristics of a great admin team

# 2: They have an “active presence”

• “The door’s always open.” “I have an open door policy.” (THROW THIS AWAY!)

• How about : “I will bring the door to you!”

• The ‘Nature of the Beast’ is to not ask for help

• Your position alone will set the tone!

Sunday, March 11, 2012

Page 67: Characteristics of a great admin team

Sunday, March 11, 2012

Page 68: Characteristics of a great admin team

# 1: The camper and staff safety is #1

Sunday, March 11, 2012

Page 69: Characteristics of a great admin team

# 1: The camper and staff safety is #1• Ask your staff to think: “How would I explain

to someone’s parents what happened?”

Sunday, March 11, 2012

Page 70: Characteristics of a great admin team

# 1: The camper and staff safety is #1• Ask your staff to think: “How would I explain

to someone’s parents what happened?”

• You can be safe and have fun, but sometimes, you can have fun and not be safe! (Decisions to make - The throwing of the eggs)

Sunday, March 11, 2012

Page 71: Characteristics of a great admin team

# 1: The camper and staff safety is #1• Ask your staff to think: “How would I explain

to someone’s parents what happened?”

• You can be safe and have fun, but sometimes, you can have fun and not be safe! (Decisions to make - The throwing of the eggs)

• Easy to explain a decision to anyone

Sunday, March 11, 2012

Page 72: Characteristics of a great admin team

Sunday, March 11, 2012

Page 73: Characteristics of a great admin team

Avoid saying “Ready,

Shoot, Aim!”Sunday, March 11, 2012

Page 74: Characteristics of a great admin team

“All people care about, is how you are going to treat

them.”Sunday, March 11, 2012