chapter 5 marketing and consumer behavior: the foundations of advertising william f. arens michael...
TRANSCRIPT
Chapter 5Marketing and Consumer
Behavior: The Foundations of Advertising
William F. Arens Michael F. Weigold Christian ArensMcGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.
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Chapter Overview
The relationship between marketing activities and consumer behavior
5-3
Chapter Objectives
Define marketing & relate consumer needs and product utility
Discuss interpersonal influenceson consumer behavior
Explain why consumer behavior is to IMC strategy
Describe motives behind consumer purchases
Identify key participants in the marketing process
Outline the psychological processes in human behavior
Explain nonpersonal influences on consumer behavior
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Know the Consumer
Consumer behavior — the mental and emotional processes and the physical activities of people who purchase and use goods to satisfy needs and wants
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Marketing Context of Advertising
Marketing
Conception Pricing Promotion Distribution
Advertising
Q. 1. What are the key concepts in Marketing?
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Customer Needs / Product Utility
Functional Needs
Psychological Wants
Utility
Need Satisfaction
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Goal of Marketing & Advertising
Perception
ExchangeSatisfaction
Q. 2. Who are the participants in the Marketing process?
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Marketing Participants: Customers
TotalMarket
Centers ofinfluence
Prospectivecustomers
Currentcustomers
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Market Types
Transnational or Global
Regional or National
Local
Business
Consumer
Government
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Marketing Participants: Market
Markets
Customers
Marketers
Q. 3. What are the steps in the decision making process?
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Consumer Decision Process
Q. 4. What are the three components of the Personal
Process in consumer behavior?
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Consumer Decision Process
Q. 5. What are the key elements in the perception process?
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Consumer Perception Process
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Persuasion
Persuasion — change in belief, attitude, or behavioral intention is caused by promotion communication
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Elaboration Likelihood Model
Q. 6. Define Learning.
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Learning
Learning — relatively permanent change in thought process or behavior that occurs as a result of reinforced experience.
Q. 8. What are the effects of learning?
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Results of Learning
Attitude
Habit
Interest
Loyalty
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Consumer Motivation Process
Needs, basic & instinctive
Wants, learned during lifetime
Motivation: underlying forces driving decisions
Q. 9. What are the five stages in Maslow’s hierarchy of needs?
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Maslow’s Hierarchy of Needs
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Consumer Motivation
Rossiter & Percy’s Fundamental
Motives
Negative Motives: problem removal or avoidance
Positive Motives: benefit, bonus, or reward
Q. 10. What are the interpersonal influences on consumer behavior?
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Influences on Consumer Behavior
Interpersonal
Family
Society
Reference Groups & Opinion Leaders
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Influences on Behavior
U.S. Army ad focused on a
Spanish- speaking audience
Q. 11. What are the nonpersonal influences on consumer behavior?
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Influences on Consumer Behavior
Nonpersonal
Time
Place of Sale
Environment
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Influences on Behavior
Red Cross ad focused on its
presence during an
earthquake disaster
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Purchase Decision
Evoked Set:
Smart Phones• iPhone• Android• Blackberry
Evaluative Criteria
• Features• Style• Cost• Service
Cognitive Dissonance• Was it worth the money?• Does the data plan work for me?• Could I have found a better price?