Ownership stronger than buy in

Buy in - business accept the need and potential benefit

Ownership – business accepts co-responsibility for delivering envisaged benefit

Pool of competent users who:Understand

the need for the system

Are willing to drive towards benefit realization

Creation of a “psychological’ climate for optimal performance and delivery.

Clarity of purpose;Clarity of purpose;Competent individuals;Competent individuals;

Focus;Focus;Roles and role flexibility;Roles and role flexibility;

Training;Training;Trust;Trust;

Commitment;Commitment;Communication;Communication;

Line of sight between Line of sight between performanceperformanceand delivery.and delivery.

Establishment of a “community of practice” to enable: Ongoing generation,

organizing and dissemination of knowledge to sustain the benefits of the system.

Community of

practice

Community of

practice

Driving benefits realizati

on

Driving benefits realizati

on

Certainty Improved discretionary effort.

END OF PART 2END OF PART 2