change champions & associates newsletter may 2011
DESCRIPTION
Newsletter for InnovatorsTRANSCRIPT
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[ NEWSLETTER FOR INNOVATORS
MAY2011
Contents
Preface
5 > We are Metamorphosing
Char Weeks
6 > Patient Centred Care– The US Experience
Bill Shannon
10 > Communicating with patients with little or no speech:
Can internet technology help?
Dr Louise Greenstock PhD & Mr Brendon Wickham
12 > Preventing Alcohol and Risk– Related Trauma in Youth:
An in-hospital trauma prevention initiative
Claire McGuinness
14 > Clinical Engagement Compendium
Change Champions & Associates
Articles
16 > May 2011
18 > June 2011
> July 2011
19 > August 2011
> September 2011
Seminars & Master Classes
ABN: 49 833 110 992
P: (02) 9692 0533
F: (02) 9518 6898
W: www.changechampions.com.au
External Events
Resources: Publications, Papers & Reports
20-21 > Achieving Strong Teamwork Practices in Hospital Labor and Delivery Units > Strategic Directions for Strengthening Nursing and Midwifery > The route to success in end of life care– achieving quality for people with
learning disabilities > Maintaining and improving the quality during the transition: safety, effectiveness, experience
22-23 > Review of early warning systems in the NHS > Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care > Calculating Outcomes Potentially Sensitive to Nursing > Improving healthcare quality at scale and pace– Lessons from the Productive Ward program
24 > Physical Health of People with Mental Illness
Mental Illness Fellowship of Australia
26 > Building Leadership to Improve Patient Based Care Seminar
Clinical Excellence Commission
27 > Research survey on the use of nursing informatics at provider/organisational level
Gerry Bolger
Innovation
Leadership Integration
Knowledge Dissemination
Quality
Creativity
Ideas
Management
Exposure
Networking
Seminars
Skills Development
Resources
Service Collaboration
Master-Classes
We are Change Champions & Associates.
We are...
Skills Development
We are now spreading our wings as
Change Champions & Associates-
a leaner, reinvigorated organisational
structure that better fits our strategy and
culture. We also have a brand new logo,
which brings a fresh look and a more
tailored identity to better represent what
we do.
And the upside for you as that we have
sharpened our focus on providing events
that are closer to your home!
In the coming months, you will see our
program of Master Classes and one day
events unfold, replacing most two day
seminars. And we will bring them to
a capital or regional city near you... so you
can save your travel time and expenses for
your holidays.
Right now we are looking for the best
facilitators the world can offer to deliver
Master Classes that address hot topics
and issues for the health, education and
government sectors. So, if you have an
issue or know of an awesome facilitator
whose work will draw a crowd email us at
We are also looking to spruce up our
website, www.changechampions.com.au
to add a wider variety of resources such as
self published books, e-learning modules,
toolkits, compendia of resources etc.
Do you have some resources that might
go well in our web store? Contact Diane
Vatinel at [email protected]
for more info.
Char Weeks
Innovation Leader
Change Champions & Associates
We Are Metamorphosing.
Patient Centred Care: Sharing the US Experience
By US Expert Storyteller and Presenter Bill Shannon
Sometime in the middle 90’s, savvy American
Hospital and Health system CEO’s looked toward
the future. They, like any good leader, anticipated
significant changes that are now the routine:
shorter length of stay, increased outpatient
surgery, tougher negotiations with insurance
companies, more government involvement, and
alliances aimed at better pricing from suppliers.
They saw something else: A more competitive
marketplace, demanding patients, rapidly
developing healthcare technologies and data
available to everyone. These leaders saw
customer service, and looked at it as if were they
were running a retail or service corporation. They
were right. Those who did not see it coming are
still playing catch up.
Over the years, treating patients like valued
customers while they were treated clinically led
to the descriptor, “Patient Centered Care.” It
meant new ways of looking at the patient and
family experience in all healthcare delivery. It
meant approaching the patient experience in,
during, while, around, before and after—let’s say
surrounding—in unprecedented ways. And, there
is no going back.
Here’s a sampling from your allies in America:
The government and hospitals themselves
sharing patient satisfaction scores for all to
see. Comparison-shopping, and the willing-
ness of patients to travel for a better place.
Patient satisfaction data will be measured
with the rigor of outcomes, infection rates,
safety, financial results and employee
satisfaction. Patient Centered thinking will
force changes in employee and physician
behavior, processes in place, marketing,
facility design—just about everything. Tools
like the quadrants in the Harvard Balanced
Scorecard will dedicate one quadrant, yes
25%, toward patient satisfaction scores equal
to outcomes, financials and employee
relations. The realization that it’s more than
diagnostics and clinical care driving success—
it’s the entire patient experience—
contributing mightily to the bottom line and
improved outcomes.
No differentiation between nonprofit and for
profit hospitals in understanding the need to
get better at service. Everybody’s in the game.
A look outside the industry for ideas and help.
The Disney Institute (which I helped open and
now consult with and for, shares the Business
Behind the Magic all over the world and in
every industry thanks to Disney’s stellar
service reputation and customer loyalty)
notes 40% of its business come from
healthcare.
Picture more staff training, leader
development and continuous improvement
efforts focused like never before.
Picture these:
Increasing staff whose only job is patient/visitor relations
Government sharing scores and data nationally for all to see and compare using a standard list of
questions. (From pain management to wait times to “Likelihood to recommend this hospital”.)
Fierce competition for awards and percentile ranking which when successful, are part of marketing
campaigns, banners throughout the hospital and negotiations with insurance companies.
Targeted accountabilities for staff, nurse and physician behavior, and mandatory improvement plan
structures in place.
Architectural design, patient flow changes—the entire patient experience—now considering way-
finding, signs, wait times, appointment scheduling, parking and transportation, discharge instruc-
tions and timing, a concierge function, rounds…just about everything.
Inpatient menus by choice, just like a restaurant
Billboards along major highways showing Emergency Room wait times, updated in real time. Even
texting a number to see about the wait.
What can the people and caregivers in Australia expect
as this sort of emphasis comes to be Down Under?
Patient Centred Care continued...
Consumers are savvy, too. Many make their living in the
service industry, so their bar is higher. Everyone is paying
more out of their own pocket, so they’re paying more
attention. Patients are now using WebMD, checking scores,
reading blogs and entering chat rooms; some go to rather
sophisticated works like The Merck Manual or PDR. They
come with questions, self-diagnoses and higher expectations.
Australians are friendly by nature, at least stereotypically, so
compared to my home in America; you have a leg up Down
Under. Overall strategy, local tactics and sharing of best
practices—ideas on making the experience surrounding
clinical care-- is not only coming, it’s the right thing to do.
By Bill Shannon
Read Bill Shannon’s full bio and download the July Master Class
programs from www.changechampions.com.au
Patient Centred Care
Sharing the Experience from Three Great Brands:
Disney, da Vita and Duke University
19 July 2011– Sydney, NSW 20 July 2011– Melbourne, VIC 22 July 2011– Adelaide, SA 25 July 2011– Perth, WA 26 July 2011– Brisbane, QLD
Customer Service Excellence
Full day Master Class with Expert Storyteller and Presenter Bill Shannon
27 July 2011– Sydney, NSW
Attendees will learn the three major customers
service delivery systems, and learn how to “walk in the shoes of their customers” using a tool
devised by Disney
HEAR BILL SHANNON THIS JULY 2011
Change Champions & Associates invites submissions from suitably qualified professionals to participate in its Master Class Road Shows touring Australia and New Zealand throughout 2011. If you are a facilitator on a hot topic in the field of health, education or government sectors– then this could be the right opportunity for you. To read the Master Class submission guidelines visit: http://www.changechampions.com.au/call
-for-papers
We are pleased to announce the winner of the
Master Class Draw
Karen McDougall Rehabilitation and Aged
Care Services, VIC
Winner of a $100 Westfield Voucher
simply by doing a survey!
Thank you to everyone who participated in our Master Class Needs Assessment Survey advertised in our last newsletter. The survey is still open and we’d greatly appreciate your input so we can create seminar and master class programs on the topics that YOU want to hear about!
Want to suggest a topic for a Master Class?
Let us know by doing our Master Class
Needs Assessment Survey:
http://www.surveymonkey.com/
s/75DJJWM
ARE
YOU A
F A C I L I T A T O R
ON A
HOT
T O P I C
?
The Australian Health Workforce Institute (AHWI), a joint
venture of the University of Melbourne and the University of
Queensland, and General Practice Victoria (GPV), the peak
State-based organisation for the Divisions of General Practice,
are currently engaged in a research project exploring the
ways that patients with little or no speech communicate with
GPs and the potential of internet technologies to address
challenges in patient-GP communication.
The research is funded by the Institute for a Broadband-
Enabled Society (IBES) at the University of Melbourne. AHWI
has partnered with GPV to address the concern that people
with little or no speech are sometimes disempowered when
communicating in health care contexts. Communication
Rights Australia (CAUS) have provided specialist advice and
advocacy for people with little or no speech involved in the
project.
Dr. Louise Greenstock PhD Mr. Brendon Wickham
Communicating with patients with little or no speech:
Can internet technology help?
The primary objective of this research is to explore the perspectives
of patients with little or no speech on their communication with
GPs, as well as the experiences that GPs have of communicating with
these patients.
The researchers, Louise Greenstock and Brendon Wickham, have
conducted a focus group with four participants with little or no
speech, and three one to one interviews with GPs in Victoria. Par-
ticipants of the focus group were encouraged to provide details of
their experiences of communicating with GPs and the challenges
they have faced in the past. Similarly, GPs were interviewed about
how they communicated with patients with little or no speech in the
past and their experiences of the challenges inherent in these inter-
actions. Interview transcripts were transcribed and thematically
analysed, resulting in a set of themes and subthemes.
Findings of the research have indicated that patients with little or no
speech would like to be able to make contact with their GP via email
and GPs were not against this idea in principle. GPs did however
raise concerns about medico-legal matters and the prioritisation of
incoming mail. There was also some concern about staffing and in-
frastructure requirements.
There was agreement across the participants that GPs should re-
ceive more training in disability awareness and in how to facilitate
communication with patients with a range of needs and abilities.
The research has also shown that while there was interest and en-
thusiasm for telehealth and online consultations, there were a range
of factors to consider, including staffing and cost and payment pro-
tocols.
The final report for this research will be complete in June this year
and it is hoped that the research will stimulate debate and raise
awareness about the importance of two-way communication (both
synchronous and asynchronous) between GPs and all of the patients
they interact with.
If you’d like to get in touch either Dr Louise Greenstock or
Mr Brendon Wickham, please email Diane Vatinel at
By Claire McGuinness Trauma Education Coordinator, (P.A.R.T.Y.) The Royal Melbourne Hospital
P.A.R.T.Y. is an in-hospital trauma prevention initiative aimed at senior
school students (15-18 years) and young offenders (18-25 years). This
program is being run at The Royal Melbourne Hospital, one of two
adult trauma hospitals in Victoria, where many young people are
treated for serious injury as a result of their risk-taking behaviour.
P.A.R.T.Y. gives participants insight into the possible traumatic and
often preventable consequences of risk-related behaviour. This
first-hand look into the physical impact of injury aims helps young
people to recognise risks and make safer choices.
WHY FOCUS ON YOUTH TRAUMA?
Trauma and injury is the leading cause of death and disability in young
Australians with road trauma being the most common mechanism.
Despite significant public education, Australia continues to have a high
road toll.
Over the last five years, The Royal Melbourne Hospital had more than
5000 patients admitted in the age range of 15-25 years and 30% of
these sustained life threatening injuries with long term consequences.
The most common causes of these injuries were road trauma (48% cars
and pedestrians), assaults and fights (28%), and falls (14%).
Worryingly, 35% involved drugs and/or alcohol in some way.
Preventing Alcohol and Risk-Related
Trauma in Youth
An in-hospital trauma prevention initiative
HISTORY
P.A.R.T.Y. was developed in 1986 at the Sunnybrook Health Services
Centre in Toronto, Canada. Their Emergency staff created the Program
in response to the high number of preventable injuries among young
people they were seeing time and time again. The P.A.R.T.Y. Program is
now operated by staff at established trauma hospitals in more than 100
sites around the world. In Australia these sites are The Royal Perth
Hospital (WA), Royal Brisbane and Women’s Hospital (QLD), The Alfred
and The Royal Melbourne Hospital (VIC).
THE PROGRAM
The students spend a day at The Royal Melbourne Hospital, following
the patient’s journey from what happens at the scene of an accident, to
the emergency department, the intensive care unit, the trauma wards,
rehabilitation and beyond.
The first half of the day focuses on treatment of an acute injury
including the life saving management of trauma. The students tour our
emergency department, intensive care unit and the trauma wards. An
important, and sometimes confronting, part of the program is meeting
and talking to trauma patients, hearing their stories and learning from
their experience.
The second part of the day is focused on rehabilitation and the long
terms effects of injury. The participants spend time with our allied
health staff, discovering what life can be like with a long-term injury or
disability. They complete tasks such as being fed, dressing, and moving
around with braces, splints, and other orthotic equipment. Once
returning back to school, students are encouraged to further explore
risk-related trauma and its effects.
BENEFITS
Data collected via pre and post-program questionnaires at The Royal
Melbourne Hospital shows an excellent response from participants. When
asked if they thought the program would make them think about their
actions in the future 19% of participants answered ‘Definitely’
pre-program compared to 76% post-program.
Recent research from Canada showed that over a 10 year period those
students who did not participate in P.A.R.T.Y. were twice as more likely to
be injured than those from a similar demographic who attended the
program.
For More information visit:
P.A.R.T.Y. Headquarters: www.partyprogram.com
P.A.R.T.Y. Melbourne: www.partymelbourne.net.au
How You Can Contribute to the
CLINICAL ENGAGEMENT COMPENDIUM
In the last edition of our newsletter, we announced the
current development of a Clinical Engagement
Compendium, inviting submissions from professionals
willing to contribute their experiences . The response was
tremendously positive, with plenty of fantastic and
innovative contributions. The March Report on CHAIN
Australasia and the Asian Pacific Rim indicated a very
healthy increase of members, confirming the strong
desire professionals have for the sharing and
dissemination of information and experiences.
Clinical Engagement is a positive “can do” hand in glove
approach to connecting clinicians into the planning and
delivery of health care services to improve performance
and achieve better outcomes for patients. Clinical
Engagement is about balancing managers’ and funders’
needs to understand the context of healthcare service
delivery at the coal face and from the perspective of
clinicians, frontline and support teams from across the
spectrum of facilities and professionals; and healthcare
clients and consumers. It’s also about healthcare
professionals and service users being actively engaged in
management processes and enhancing their
understanding around the business end of healthcare
service planning, financing, delivery and evaluation.
To get the compendium off the ground we need YOUR
help to build a repository of information that we can
compile into an iterative document that will be circulated
to CHAIN members as new content is added. You might
be willing to contribute your strategy, policy, model,
information about a program/project, course, network,
knowledge resources etc.
CONTRIBUTION CRITERIA
One Page Summary only
Type of contribution
i.e. policy, procedure, tool, resource
Contact
Name, position, institution, email, phone
Originality
Statement of the work’s originality or from where it
was adapted
Confirmation
Confirmation that the summary can be published
with the contact details supplied
Title
Date commenced/developed or Finalised
Aim
Implementation
Results/Outcomes
Statement of impact
(how did it make a difference, if known)
Sustainability considerations
Transferability considerations
Potential Changes
(Statement of what, if anything you would do
differently next time)
Email your contribution to:
To join CHAIN visit:
http://chain.ulcc.ac.uk/chain/index.html
Leadership and Management
for Health Professionals-
Sharing the Experience
CONFIRMED INVITED SPEAKERS
Robynne Cooke, Executive Director Medical and Continuing Care Services, Chief Nursing Officer, Northern Health, VIC
Daniel Hitchcock, Occupational Therapist, Four Hour Rule Lead, Sir Charles Gairdner Hospital, WA
Dr Adrian Nowitzke, Chief Executive, Gold Coast Health Service District, QLD
Dr Tony O'Connell, Chief Executive Officer, Centre for Healthcare Improvement, Queensland Health
Todd Sampson, CEO Leo Burnett, Presenter "The Gruen Transfer" and Co-Creator, Earth Hour Initia-tive
Adj Prof Kylie Ward, Health and Aged Care Consultant, VIC
A one day "how to" seminar for aspiring leaders and managers.
Learn practical strategies and techniques from experienced
healthcare leaders and managers.
MAY BUDGET BUSTER!
20% off
if you register 3 people for Leadership and pay
online before 13 May 2011
www.changechampions.com.au
Friday 27 May 2011 NSW Parliament House
Sydney, NSW AUSTRALIA
SEMINAR OF THE MONTH: MAY 2011
CLICK HERE TO GO TO THE
WEBSITE PAGE
MAY BUDGET BUSTER!
20% off if you register 3 people for Today’s Hospital and
pay online before 13 May 2011
www.changechampions.com.au
MAY 2011
Handy Hints for the Novice Conference
Presenter
13 May– QLD 03 June– VIC
Moving Forward:
Accepting and Embracing Resistance to Change
17 May– NSW
TODAY’S HOSPITAL:
24/7 Care Every Day of the Year
25 May 2011– NSW
TODAY’S HOSPITAL SEMINAR AIM To showcase initiatives and successful solutions that have improved quality and patient safety out of hours and have enabled clinicians to work more effectively and efficiently.
CONFIRMED INVITED SPEAKERS
Diana Hamilton– Fairly Dean of Secondary Care Specialties London Deanery, UK
Joint Head of Women’s CAG, King’s health Partners Guys and St. Thomas’ NHS Foundation Trust, UK
Daryl Jones Intensive Care Specialist Austin Health, VIC
JUNE 2011
Statistical Thinking & methods
9 & 10 June- VIC 16 & 17 June– NSW 23 & 24 June– QLD
Lean Operating Theatre
1 Day Master Class with International Lean Coach
Sean Lewis
See online for more details
15 June– WA 17 June– QLD 23 June– TAS 24 June– VIC
29 June– New Zealand 01 July– NSW
JULY 2011
Patient Centred Care with Bill Shannon
19 July– NSW 20 July– VIC 22 July– SA 25 July– WA 26 July– QLD
Customer Service
Excellence
with Bill Shannon
27 July– NSW
Successful Reform
Strategies Across the Public Sector
28-29 July– NSW
AUGUST 2011
Change Fatigue: Building Resilience in an Environment of Constant
Change
5 August– NSW
Self Management Support Skills for Outpatient
Providers
6 hour Master Class with 3 internationally recognised Experts from Australia, the
USA and the UK
15 August- NSW 16 August- VIC 17 August- SA 19 August- WA 22 August- NT 24 August- QLD
Optimising the
Management of Pain
24-25 August– VIC
SEPT 2011
Outpatients:
Improving Patient Flow and Service Integration
7-8 September– QLD
Innovative Strategies for Engaging and Supporting NET Generation Students
30 September– NSW
TECHNICAL REPORT Achieving Strong Teamwork Practices in Hospital Labor and Delivery Units A RAND study of teamwork-improvement initiatives in hospital labor and delivery (L&D) units was designed to document and learn from the experiences and outcomes of five L&D units as they implemented improvements in their teamwork practices over a one-year period. http://www.rand.org/pubs/technical_reports/TR842.html
PUBLICATION Strategic Directions for Strengthening Nursing and Midwifery
This document presents the newly updated strategic directions for strengthening nursing and midwifery services (SDNM) for the period 2011–2015. It seeks to provide policymakers, practitioners and other stakeholders at every level with a flexible framework for broad-based, collaborative action to enhance the capacity of nurses and midwives.
http://www.who.int/hrh/resources/nmsd/en/index.html
RESOURCES
PUBLICATION The route to success in end of life care– achieving quality for people with learning disabilities
This NHS publication aims to provide a practical
guide which supports anyone caring for people
with learning disabilities to ensure that those who
may be in the last months of their life receive high
quality end of life care. It may also be useful to
health or social care professionals .
http://www.endoflifecareforadults.nhs.uk/publications/route-to-success-people-with-learning-disabilities
REPORT
Maintaining and improving the quality during the transition: safety, effectiveness, experience This report is the first in a two-phase review about maintaining and improving quality during the transition and beyond. Building on the February 2010 Review of Early Warning Systems in the NHS, it emphasises how quality must remain the guiding principle as organisations move to implement NHS modernisation, and is clear that healthcare professionals are ultimately responsible for the quality of care provided to patients.
http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_125234
RESOURCES
REPORT Review of early warning systems in the NHS This report describes the systems and process, and values and behaviours which make up a system for the early detection and prevention of serious failures. It represents the shared view of DH, Monitor and the CQC and makes clear that safeguarding patients is the responsibility of every organisation and every member of staff - from doctors and nurses in hospitals to commissioners in PCTs and those who manage and regulate the system in SHAs the CQC and Monitor.
http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_113020
RESEARCH PAPER Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care In response to growing interest from the hospital community in better understanding and improving the experience of patients and their families during hospitalization, the Institute for Healthcare Improvement (IHI) conducted an in-depth review of the research, studied exemplar organizations, and interviewed experts in the field.
http://www.ihi.org/IHI/Results/WhitePapers/AchievingExceptionalPatientFamilyEx-perienceHospitalCareWhitePaper.htm
RESOURCES
LITERATURE REVIEW REPORT
Calculating Outcomes Potentially Sensitive to Nursing The background to this review is the link between nurse staffing, in terms of hours and skill mix, and certain patient outcomes which have been identified as most sensitive to nursing care. The brief was to see whether there was any evidence that the cost of nurse-sensitive adverse outcomes could be quantified.
http://www.moh.govt.nz/moh.nsf/pagesmh/10466/$File/calculating-outcomes-nursing-review-nov2010.pdf
REPORT Improving healthcare quality at scale and pace– Lessons from the Productive Ward program The Productive Ward Evaluation study aims to tell the story of the Productive Ward to date and determine its impact on the NHS. The evaluation will seek to answer why and how the Productive Ward has been so influential and to identify factors that may enhance the benefits of this programme and, more widely, future innovative approaches to service and quality improvement.
http://www.institute.nhs.uk/images//documents/Quality_and_value/Productive_Ward/PW%20scale%20and%20pace%20full%20report.pdf
RESOURCES
Physical
Health of
People
with
Mental
Illness
Unlocking the Door to Health and Wellbeing: Where do we find the key?
The Mental Illness Fellowship of Australia (MIFA) is
undertaking a comprehensive review of physical health
challenges for people with mental illness. A recently
completed literature review and audit of physical
health-related programs delivered by its members has
highlighted a confronting and complex range of issues.
Dr. Katherine Gill, the key consultant to the review, has
summarised the evidence. Some key findings:
Mortality
People with severe mental illness (SMI) are reported to
have a life expectancy of between 10-20 years less than
that of the general population [1-3]. Although suicide
accounts for the highest relative risk of mortality, being
up to 20 times more common than in the general
population [4], approximately three-quarters of the
deaths of people with SMI are caused by physical
illness, with cardiovascular disease being the most
common cause of death [3, 5].
Physical Illness
31% of people with schizophrenia and coronary
heart disease (CHD) are diagnosed under the age
of 55, compared with 18% of others with CHD.
41% of people with schizophrenia and diabetes are
diagnosed under the age of 55, compared with 30%
of others with diabetes.
23% of people with schizophrenia and respiratory
disease are diagnosed before the age of 55,
compared with 17% of others with respiratory dis-
ease [6].
Access to Medical Care
People with SMI have been found to receive insufficient
medical assessment and treatment [7]. It is reported
that people with SMI are less likely to receive
preventative medical care and screening [8], despite
being at high risk for medical morbidity.
Social Well Being
Studies show that without a strong support system, many
people with SMI will not manage their illness effectively,
leading to poorer outcomes and increased hospitalisations
[9]. It has been found that people with mental illness are
more likely to have never married, to live alone, to be
unemployed and to have not completed secondary school
[10]. This can lead to isolation, poverty, loss of freedom, poor
social support, loss of dreams and goals [11]. When
combined with the negative symptoms of the mental illness,
this can contribute to a reduced motivation/ability to lead a
healthy lifestyle.
A Public Debate
On Saturday 21 May 2011 at the Masonic Centre in Sydney a
panel of experts, a studio audience and MC Julie McCrossin,
will explore the issues with video and audio links to audiences
in all capital cities. The aim is to get people in all parts of
Australia talking and thinking about the physical health of
people affected by mental illness by:
Building hope for a better future by identifying
practical things we can all do to improve the physical
health of people with a mental illness.
Enjoying a lively discussion with audience participation
from around Australia and from people at home.
Join us at a local event; see– www.mifa.org.au to locate
member organisations, or join us online by registering at
http://www.meetview.com/healthwellbeing20110521/
References
1. Allebeck, P., Schizophrenia: A life-shortening disease. Schizophrenia Bulletin, 1989. 15: p. 81-89.
2. Brown, S., Excess mortality of schizophrenia: a meta-analysis. British Journal of Psychiatry, 1997. 171: p. 502-508.
3. Brown, S., H. Inskip, and B. Barraclough, Causes of excess mortality of schizophrenia. British Journal of Psychiatry, 2000. 177: p. 212-217.
4. Tondo, L., G. Isacsson, and R. Baldessarini, Suicidal behaviour in bipolar disorder: risk and prevention. CNS Drugs, 2003. 17(7): p. 491-511.
5. Osby, U., et al., Mortality and causes of death in schizophrenia, in Stockholm County, Sweden. Schizophrenia Research, 2000. 45: p. 21-28.
6. Hippisley-Cox, J., et al., A comparison of survival rates for people with mental health problems and the remaining population with specific
conditions. In Equal Treatment - Closing the gap. 2006, Disability Research Council.
7. Muir-Cochrane, E., Medical co-morbidity risk factors and barriers to care for people with schizophrenia. Journal of Psychiatric and Mental
Health Nursing, 2006. 13(4): p. 447-452.
8. Druss, B.G., et al., Quality of Preventative Medical Care for patients with mental disorders. Medical Care, 2002. 40(2): p. 129-136.
9. WFMH, Mental Health and Chronic Physical Illnesses: The need for continued and integrated care. 2010, Woodbridge: World Federation
for Mental Health.
10. Coglan, R., et al., Duty to Care: Physical Illness in people with mental illness. 2001, Perth: The University of Western Australia.
11. Lawn, S., "The Needs of Strangers": Understanding Social Determinants of Mental Illness. Social Alternatives, 2008. 27(4): p. 36-41.
Building Leadership to Improve Patient Based Care Seminar
22 July 2011, The Mint, Sydney
The Clinical Excellence Commission and Australian
Commission on Safety and Quality in Health Care will
jointly host a free, one day seminar focusing on Building
Leadership to Improve Patient Based Care.
The Seminar will focus on strategies for building leaders in
this important area of health care quality and will feature
international speakers including Dr Jocelyn Cornwell -
Director, The Point of Care Programme, The King's Fund
and Susan Frampton, CEO, Planetree, USA.
There are no registration costs, but spaces are limited and
targeted specifically at the following attendees:
Chief Executives
Chairs of Governing Councils, Clinical Leaders
Senior Executive Managers
Clinical Governance Directors
Quality Managers.
You will be informed by the organisers if you have been
registered to attend.
Please contact Debby Shea with all enquiries
Ph: (02) 9269 5515 [email protected]
Research survey on the use of nursing informatics at
provider/ organisational level
Gerry Bolger is completing a personal research
survey on the use of nursing informatics at provider /
organisational level. Gerry has been heavily involved in
understanding the contribution that nurses make to
quality outcomes in the UK. Until late 2010 Gerry was the
policy lead at the Department of Health in England,
developing and identifying the nurse sensitive outcome
Indicators with the NHS chief nurses group and frontline
staff. He is currently researching some of the barriers and
issues around articulating this with a standardised
terminology and approach.
He would greatly appreciate your assistance to complete
the short questionnaire on the informatics systems and
models nurses are using at an organisational level.
The responses can be anonymous, although it would be
helpful for Gerry to have a contact point should he have
any follow up questions from the information you have
provided. For those who reply and provide their contact
details Gerry will send the report, which he anticipates
will be available in late June. To reassure responders, no
organisation will be identified without the express written
consent of that organisation.
The survey form can also be completed on-line at
http://www.bojac.eu/gerrybolger/survey
P: (02) 9692 0533 F: (02) 9518 6898 E: [email protected] W: www.changechampions.com.au
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