chandni panchal systems engineer,€¦ · esther roure vila customer success specialist, cisco...
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Esther Roure Vila
Customer Success Specialist, Cisco
Chandni PanchalSystems Engineer, Cisco
Chandni PanchalSystems Engineer, Cisco
3© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
• Infrastructure Automation• Enablement • DevSecOps
• Artificial Intelligence
Technical Solutions Specialist, DevX, Cisco
4© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Worldwide Sales Intern
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Cisco Sales Associate Program
6© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Office of the CTO, UK&I
7© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Technical Solutions Specialist, DevX
https://www.athenaldn.com/
8© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
9© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Knowledge is Power
10© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
“You are essentially who you create yourself to be, and all that occurs in
your life is the result of your own making.”
Esther Roure Vila
Customer Success Specialist Cisco
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Brussels Alpicat
Next Adventrue
Barcelona
Major / Master Degree in Telecomunications
Minor in Telematics
CCIE R&S MBACustomer Success
“A journey of a thousand miles begins with a single step”
Cisco Networking Academy: CCNA,
CCNPsCCIE DC Innovation
Inclusion and Collaboration
2014 European Digital Women
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Alpicat
“A journey of a thousand miles begins with a single step”
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Brussels Alpicat
Barcelona
Major / Master Degree in Telecomunications
Minor in Telematics
“A journey of a thousand miles begins with a single step”
Cisco Networking Academy: CCNA,
CCNPs
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Brussels Alpicat
Barcelona
Major / Master Degree in Telecomunications
Minor in Telematics
CCIE R&S
“A journey of a thousand miles begins with a single step”
Cisco Networking Academy: CCNA,
CCNPsCCIE DC
Inclusion and Collaboration
2014 European Digital Women
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Gender diversity
Best practices:
What can we/you do?
• Pipeline and talent acquisition
• Role models and communities
• Branding
Cisco CSR Report 2019
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Jump Forum
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Brussels Alpicat
Barcelona
Major / Master Degree in Telecomunications
Minor in Telematics
CCIE R&S
“A journey of a thousand miles begins with a single step”
Cisco Networking Academy: CCNA,
CCNPsCCIE DC
Inclusion and Collaboration
2014 European Digital Women
MBACustomer Success
EMEAR SPCustomer Success Team
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Brussels Alpicat
Barcelona
Major / Master Degree in Telecomunications
Minor in Telematics
CCIE R&S
“A journey of a thousand miles begins with a single step”
Cisco Networking Academy: CCNA,
CCNPsCCIE DC Innovation
Inclusion and Collaboration
2014 European Digital Women
MBACustomer Success
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
“Innovationshould be a new toolkit & skill set for any of our employees.”
Our belief
Change makers
PartnerSkills
3-day Hackathon8 NGO dreams
8 teams1 winning project
Nov 20-21-22 2019Cisco Belgium
CISCO INNOVATION STUDIOREINVENTING SOLUTIONS WITH CLIENTS
Buy-in & Engagement(Discovery Experience)
Mindset & Culture(Impact Trophy)
Skills & Knowledge(Train-the-trainer)
Ideas & Solutions(CISCO BIC 2019)
MVP(CISCO Innovation Center Paris)
CISCO INNOVATION STUDIO
Talents Ecosystem Innovation
Supported & coached by
Innovation agency
Reinventing customer journey with co-creation & innovation
Social hackathon
Cisco Innovation Challenge
Cisco Innovation Challenge Journey
DesignDiscover Presentation
Problem Description
Define Develop
3 hours 3 hours 3 hours 6:30 hours3 hours
Solution Description
Solution Design Pretendotype Pitch
Belux Innovation Studio 2018
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Brussels Alpicat
Next Adventrue
Barcelona
Major / Master Degree in Telecomunications
Minor in Telematics
CCIE R&S
“A journey of a thousand miles begins with a single step”
Cisco Networking Academy: CCNA,
CCNPsCCIE DC Innovation
Inclusion and Collaboration
2014 European Digital Women
MBACustomer Success