Turbulent Times

£

Funding

• Government interest in IT• Cost• Shared services

Funding

• Government interest in IT• Cost• Shared services

……to take further steps to make immediate savings including ….reductions in discretionary spend such as IT projects

IT projects in public sector

• Not a good track record

• £500m wasted on overrun government IT projects

• Contactpoint – £224m• DWP – £2.4bn

What about web sites?

£105m

• this Government is completely committed to getting the government web back under control.

• the days of “vanity” sites are over. • it is not good enough to have websites which do

not deliver the high quality services which people expect and deserve.

• we will take tough action to get rid of those which are not up to the job

• Martha Lane Fox, our new Digital Champion ….. will look at sharing resources and facilities and using low-cost open source products to reduce running costs

Shared services• Being pushed by government/HEFCE• Massive savings in parts of public sector esp

NHS• Back office systems– Finance, HR, Payroll, Student?

• Good examples – JANET, UCAS, HESA• Need commonality of function

Shared services• Being pushed by government/HEFCE• Massive savings in parts of public sector esp

NHS• Back office systems– Finance, HR, Payroll, Student?

• Good examples – JANET, UCAS, HESA• Need commonality of function

We don’t support that…

Now…..

• Don’t own the hardware• Don’t own the software• Don’t control access• Multiple browsers, operating

systems, devices• Stuff goes anywhere

User expectations

• Increasing demand for services• User expectations increasing – Student experience (fees)– Rapid change in technologies– Increasing consumerisation

User expectations

• Increasing demand for services• User expectations increasing – Student experience (fees)– Rapid change in technologies– Increasing consumerisation – Easy access to services (iDisc/Dropbox)– Good user interfaces (Tesco vs in-house

purchasing)

Current Students

• NetGen/Digital Natives• Grown up with the internet• What’s digital?• 98% mobile ownership (50% smartphones)• 95% laptop ownership

• Different mindset• Multitasking• Always connected

• Where do I get the Internet?

Clunky

• ungraceful • unsophisticated• awkward• not stylish or attractive• clumsy• ponderous • inefficient

Current Students

• NetGen/Digital Natives• Grown up with the internet• What’s digital?• 98% mobile ownership (30% smartphones)• 95% laptop ownership

• Different mindset• Multitasking• Always connected

• Where do I get the Internet?

Current Students

• NetGen/Digital Natives• Grown up with the internet• What’s digital?• 98% mobile ownership (30% smartphones)• 95% laptop ownership

• Different mindset• Multitasking• Always connected

• Where do I get the Internet?

But not staff

• Picture – overlapping?

24*7

24*7

24*7

• Expectations• Staffing issues• Resilience• SLAs• Cost• Energy/Carbon reduction• Maintenance windows

Mobility

Mobility

Data - Security

• Information security–Confidentiality–Availability– Integrity

• Risk• Education

Carbon Footprint

Reduce Carbon Footprint

34% by 2020 on 1990 baseline

Reduce Carbon Footprint

34% by 2020 on 1990 baseline

48% on 2005 baseline

Reducing carbon footprint

• Green IT• Printing• Data centres• Video conferencing• Reduce Power• Virtualisation

Server virtualisation

Server virtualisation

• Then– 130 servers– 5 year energy costs of £567,047

• Now– 4 servers– 5 year energy costs of £130,478

So?

• Flexible/Agile

• Simpler/Less complex

• Different service models

• Hard decisions

Flexible/Agile

Shared Services – in house

• Shared services – across the institution

• IT as a shared service– Support– Data centres– Procurement– Security

Process Change• Common working patterns– Design to one good business

process– Less autonomy

• Dedicated team• BPR/BPI/LEAN• Think from customers’

perspective• Be more open to change

But remember……

• Processes not technology• Resource needed from departments• Some responsibility for development has to be

with individual

Different service delivery models

• Self service• Managed services• Out sourcing• Out hosting• Cloud

We don’t support that…

Can we say that anymore

• Encourage self support• Wikis• Blogs• Always allow someone

to ask a question• Use the technology

Different service delivery models

• Self service• Managed services• Out sourcing• Out hosting• Cloud

Hard choices

• Services may not be as good but effort can be focused to support Learning and Research

Hard choices

Innovation

Innovation

Getting the balance right…

Thank you

http://cicsdir.blogspot.com/

http://twitter.com/cloggingchris