cets 2012, susan fisher, slides for mobile decisions: ensuring the solution meets the learning need
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CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 1
1
Mobile Decisions: Ensuring Solution Meets
Learning Need
© 2012 Innovative Learning Group
CETS | August 16, 2012
2
Who is Innovative Learning Group? • Experts in training and
performance support
• Owner and CEO Lisa Toenniges, CPT
• Certified Women’s Business
Enterprise
• Located in Royal Oak, Michigan
2
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 2
3
Introduction
• Session goal
Provide easy-to-use criteria for making
mobile learning decisions
• Session overview
– How to determine if mobile is the
best solution for a given learning
need
– Factors to consider in developing
a mobile solution
4
Finding the Right Delivery Method
Case Study 1: Farm Equipment Reference
• Learners: New sales reps for agricultural chemicals company
• Learning Needs:
– Recognize and name various types of farm equipment
– For each type, know when, how, and for what crop it’s used
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 3
5
Finding the Right Delivery Method
Adapted from: Brinkerhoff, Robert O., and Apking, Anne M. High-Impact Learning:
Strategies for Leveraging Business Results from Training, New Perspectives in
Organizational Learning, Performance, and Change. Cambridge: Perseus, 2001.
6
Finding the Right Delivery Method
Case Study 1:
Farm Equipment
Reference
Learners: New sales reps for agricultural chemicals company
Learning Needs:
• Recognize and name various types of farm equipment
• For each type, know when, how, and for what crop it’s used
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 4
7
A C T I V I T Y
Which Delivery
Method(s) to Use
Case Study 2: Quality System Auditing
• Learners: Auditors within medical device company who audit internal compliance to quality regulations
• Learning Needs:
– Apply best practices in conducting audits
– Use company auditing tools and templates
– Know where to find external resources for regulatory requirements
8
Delivery Methods with Mobile Possibilities
• Formal Learning
– Self-paced training
– Virtual instructor-led
– Practice assignments
• Informal Learning
– Audio or video presentations
– Performance support
materials
– Reference information
– Communities of practice and
collaboration spaces
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 5
9
How Mobile Delivery Is Different
Traditional Learning
• Good for providing foundational knowledge
Mobile Learning
• Good for providing needed information at point of impact
Content
10
Knowledge Transfer
How Mobile Delivery Is Different
Traditional Learning
• Presentation, demonstration, practice, and feedback combined into one learning period
Mobile Learning
• Multiple learning opportunities spaced over time
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 6
11
Interaction and
Feedback
How Mobile Delivery Is Different
Traditional Learning
• Physical and temporal proximity to human instructor, fellow students
• Live interaction, immediate feedback
Mobile Learning
• Interaction with, feedback from learner’s environment
• Computation, data capturing, communication capabilities
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Availability
How Mobile Delivery Is Different
Traditional Learning
• Typically not available on the job
Mobile Learning
• Always available to provide performance support on the job
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 7
13
Mobile Learning and Gilbert’s Behavior Engineering Model
Thomas F. Gilbert, 1978.
14
Mobile Learning and Augmentation
Clark Quinn, Designing mLearning, 2011, and
Gary Woodill, The Mobile Learning Edge, 2011.
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 8
15
Assessing Learning Need for Mobile Delivery
• Learning need: – Tends toward skill level and/or
requires learning reinforcement over time
– May apply to a particular work context
• Learning content: – Is used as performance support
– Can be provided in small chunks
– May include computational tasks
– May benefit from communication with others
• Learners are often or always mobile
16
Assessing Learning Need for Mobile Delivery
Case Study 1: Farm Equipment Reference
• Learners: New sales reps for agricultural chemicals company
– Most do not have agricultural background
– Usually on the road, calling on farmers
– Carry smartphones or tablets
• Learning Needs:
– Recognize and name various types of farm equipment
– For each type, understand when, how, and for what crop it’s used
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 9
17
Assessing Learning Need for Mobile Delivery
• Learning need: – Tends toward skill level and/or
requires learning reinforcement over time
– May apply to a particular work context
• Learning content: – Is used as performance support
– Can be provided in small chunks
– May include computational tasks
– May benefit from communication with others
• Learners are often or always mobile
Case Study 1:
Farm Equipment Reference
Learners: New sales reps for agricultural chemicals company
• Most do not have agricultural background
• Usually on the road, calling on farmers
• Carry smartphones or tablets
Learning Needs:
• Recognize and name various types of farm equipment
• For each type, know when, how, and for what crop it’s used
18
Mobile Solution Decision Tree
Mobile Learning Decision Tree | © 2011 Innovative Learning Group, Inc.
No
1. Is the learning need skill- or performance-based (rather than foundational or conceptual)?
Yes
2. Do learners need the learning content on the job as performance support?
No
Other solutions, such as job shadowing, coaching, or reference manuals may work better.
4. Can the learning content be provided in small, discrete, easily digestible chunks?
No
Formal training is
probably sufficient.
No
Yes
Yes
3. Does the learning need include follow-up reinforcement of formal training over time?
Yes
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 10
19
Mobile Solution Decision Tree, cont.
Mobile Learning Decision Tree | © 2011 Innovative Learning Group, Inc.
No
Yes
5. Are computational or other computer-friendly tasks part of the learning content?
Yes
A mobile solution may not be optimal for this need, but it should be considered if
the learners are mobile.
Yes
This need does not call for a mobile solution; look at other informal learning solutions.
This need is an excellent fit for a mobile solution!
Yes
Yes
No
6. Is any type of communication required or desirable for the learning content?
No
7. Is the learning need relevant to a particular context (location or situation)?
No
8. Are the learners mobile, either within or outside the workplace?
20
Mobile Solution Decision Tree
Mobile Learning Decision Tree | © 2011 Innovative Learning Group, Inc.
Example A: Managers need to become aware of the company’s new policy
on diversity in hiring, which will be implemented by the HR department.
No
1. Is the learning need skill- or performance-based (rather than foundational or conceptual)?
Yes
2. Do learners need the learning content on the job as performance support?
No
Other solutions, such as job shadowing, coaching, or reference manuals may work better.
4. Can the learning content be provided in small, discrete, easily digestible chunks?
No
Formal training is
probably sufficient.
No
Yes
Yes
3. Does the learning need include follow-up reinforcement of formal training over time?
Yes
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 11
21
Mobile Solution Decision Tree
Mobile Learning Decision Tree | © 2011 Innovative Learning Group, Inc.
Example B: Field repair personnel for an electric utility must learn how to
install new transformers on electric poles.
No
1. Is the learning need skill- or performance-based (rather than foundational or conceptual)?
Yes
2. Do learners need the learning content on the job as performance support?
No
Other solutions, such as job shadowing, coaching, or reference manuals may work better.
4. Can the learning content be provided in small, discrete, easily digestible chunks?
No
Formal training is
probably sufficient.
No
Yes
Yes
3. Does the learning need include follow-up reinforcement of formal training over time?
Yes
22
Mobile Solution Decision Tree
Mobile Learning Decision Tree | © 2011 Innovative Learning Group, Inc.
Example C: Call center reps must be able to respond to specific types of
customer complaints and connect the caller to the correct resource for
further assistance.
No
1. Is the learning need skill- or performance-based (rather than foundational or conceptual)?
Yes
2. Do learners need the learning content on the job as performance support?
No
Other solutions, such as job shadowing, coaching, or reference manuals may work better.
4. Can the learning content be provided in small, discrete, easily digestible chunks?
No
Formal training is
probably sufficient.
No
Yes
Yes
3. Does the learning need include follow-up reinforcement of formal training over time?
Yes
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 12
23 Mobile Learning Decision Tree | © 2011 Innovative Learning Group, Inc.
Example C: Call center reps must be able to respond to specific types of
customer complaints and connect the caller to the correct resource for
further assistance.
Mobile Solution Decision Tree, cont.
No
Yes
5. Are computational or other computer-friendly tasks part of the learning content?
Yes
A mobile solution may not be optimal for this need, but it should be considered if
the learners are mobile.
Yes
This need does not call for a mobile solution; look at other informal learning solutions.
This need is an excellent fit for a mobile solution!
Yes
Yes
No
6. Is any type of communication required or desirable for the learning content?
No
7. Is the learning need relevant to a particular context (location or situation)?
No
8. Are the learners mobile, either within or outside the workplace?
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Mobile Solution Decision Tree
Mobile Learning Decision Tree | © 2011 Innovative Learning Group, Inc.
Example D: Executives must understand company’s new strategic direction,
as presented by CEO in a 15-min. video, and how to apply it in their business
units according to a set of policy statements.
No
1. Is the learning need skill- or performance-based (rather than foundational or conceptual)?
Yes
2. Do learners need the learning content on the job as performance support?
No
Other solutions, such as job shadowing, coaching, or reference manuals may work better.
4. Can the learning content be provided in small, discrete, easily digestible chunks?
No
Formal training is
probably sufficient.
No
Yes
Yes
3. Does the learning need include follow-up reinforcement of formal training over time?
Yes
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 13
25 Mobile Learning Decision Tree | © 2011 Innovative Learning Group, Inc.
Example D: Executives must understand company’s new strategic direction,
as presented by CEO in a 15-min. video, and how to apply it in their business
units according to a set of policy statements.
Mobile Solution Decision Tree, cont.
No
Yes
5. Are computational or other computer-friendly tasks part of the learning content?
Yes
A mobile solution may not be optimal for this need, but it should be considered if
the learners are mobile.
Yes
This need does not call for a mobile solution; look at other informal learning solutions.
This need is an excellent fit for a mobile solution!
Yes
Yes
No
6. Is any type of communication required or desirable for the learning content?
No
7. Is the learning need relevant to a particular context (location or situation)?
No
8. Are the learners mobile, either within or outside the workplace?
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A C T I V I T Y
Is a Mobile
Solution Right for This Need
Case Study 2: Quality System Auditing
• Learners: Auditors within medical device company who audit internal compliance to quality regulations
– Conduct audits at geographically dispersed sites
– Carry laptops or tablets
– Must confer with their remote managers and colleagues during audits
• Learning Needs:
– Apply best practices in conducting audits
– Use company auditing tools and templates
– Know where to find external resources for regulatory requirements
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 14
27
Mobile Is the Solution —
Now What?
• Factors to consider in developing a
mobile solution
– Mobile platforms
– Mobile web sites vs. mobile apps
– Buy vs. build
– Authoring tools
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Delivery Platform Properties
• Operating system (iOS, Android,
Windows Phone, BlackBerry OS,
other)
• Form factor (tablet, phone,
media player, other)
• Screen size
• Input types (touch screen, voice,
keypad, etc.)
• Software installation restrictions
28
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 15
29
Mobile Web Sites A D V A N T A G E S
• Support for dynamic content – updates in real time
• Same content accessible on a variety of devices
• Content customized to smaller screens (compared to desktop versions)
• Leverage existing development and production processes and tools
• Lower development cost
30
Mobile Apps A D V A N T A G E S
• Don’t need an Internet connection
all the time
• Use native UI for fast graphics,
video, and content
• Can take advantage of unique
device features/functions
• Leverage app stores for content
distribution
But… higher development cost
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 16
31
Buy or Build?
Consider:
• Cost
• Availability of existing content
• Capability to customize
• Compatibility with your
infrastructure
• Frequency of change
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Which Authoring Tool?
Some criteria for choosing tools:
• Target platforms (operating system, form factor, software
installation restrictions)
• Need to support multiple platforms
• Web site or app
• Capability and complexity
• Type of content
• Learning standards supported
CETS 2012 August 16, 2012
Mobile Decisions: Ensuring Solution Meets Learning Need
Contents © 2012 by Innovative Learning Group, Inc. – All rights reserved 17
33
mLearning Decision Maker App • It’s free and available for
Android and iOS
• Go to:
www.innovativelg.com/content/apps.aspx
Or
Or search for “mLearning Decision Maker”
in the app stores
34
Contact Information
Susan Fisher Susan Fisher: 248.544.1568 x205,
@SusanBFisher
Innovative Learning Group: www.innovativeLG.com @innovativeLG
Mobile Line: www.innovativeLG.com/mobileline