Certificate III in Hospitality (Operations)

� Is your hotel ready to compete on an international scale?

� Do your staff apply “world class” practices?

Why should I train my staff?

To ensure a world class standard, it is important that hotels adopt internationally acclaimed practices. As a minimum, all hotel staff must be entry level qualified and potential managers must have a Certificate III in Hospitality. How will training in hospitality increase my hotels revenue?

In a competitive market, clients not only expect superior service but they demand it. The success of repeat business is directly related to customer satisfaction, and the level of service a hotel provides. A formal qualification for all your employees will encourage business growth, by ensuring that staff can provide a positive customer experience by applying important service standards that are consistent across your entire

business. Let IMS/ABEX Institute help your business grow.

What are the benefits?

� Australian training standard qualification

� You become an industry leader

� Encourage repeat business

� Greater staff motivation and motivation

� Uniform standards

Up-skilling your staff will give your organisation a competitive edge, by converting your employees into world class hospitality professionals. What sections of the hotel can we train?

IMS/ABEX Institute will help your organisation develop the skills of your reception/front of house, housekeeping,

and concierge employees in the following course areas:

• Front Office

• Food and Beverage

• Housekeeping Other areas (Please contact our office)

• Customer Service, Sales & Marketing

• Hygiene, Health Safety & Security

• General Administration

• Financial Administration

• Computer Technology

• Asian/Commercial Cookery What do students need as a minimum requirement?

• A basic understanding of the English language

• Chinese courses are also available

‘Quality staff are the key to your future’

Certificate III Hospitality (Operations) Core Competency Units THHCOR01B Work with colleagues and customers THHCOR02B Work in a socially diverse environment THHCOR03B Follow health, safety and security procedures THHHCO01B Develop and update hospitality industry knowledge THHGHS01B Follow workplace hygiene procedures Elective Competency Units Front Office: THTSOP06B Receive and process reservations THTSOP08B Operate a computerized reservations system THHBFO02B Provide accommodation reception services THHBFO08B Conduct night audit THHBFO09B Provide club reception services THHBFO10B Provide porter services Housekeeping: THHBH01B Provide housekeeping services to guests THHBH05B Launder linen and guest clothes THHBH06B Provide valet service Food and Beverage: THHBFB00B Clean and tidy bar areas THHBFB01B Operate a bar THHBGB02B Provide a link between kitchen and service areas THHBFB03B Provide food and beverage service THHBFB04B Provide table service of alcoholic beverages THHBFB05B Operate cellar systems THHBFB06B Complete retails liquor sales THHBFB08B Provide room service THHBFB09B Provide responsible service of alcohol THHBFB10B Prepare and serve non-alcoholic beverages THHBFB11B Develop and update food and beverage knowledge THHBFB12B Prepare and serve espresso coffee THHADFB01B Provide specialist advice on food THHADFB02B Provide specialist advice on wine THHADFB03B Prepare and serve cocktails THHADFB05B Plan and monitor espresso coffee service THHADFB06B Provide gueridon service THHADFB07B Provide silver service Course Delivery

IM/ABEX Institute can deliver individual units, or an entire course via classroom training, online training,

or a combination of both.

If a formal Australian Qualification is delivered, on-the-job assessment may also be required.

For further information, please contact IMS/ABEX Institute on +61 (4) 1840 5669 or Info@IMS-Global.com.au

‘Quality staff are the key to your future’