ECQA Certified Business Process Manager

CertiBPM project (ECQA Certified Business Process

Manager)

Lifelong Learning Programme-Transfer of Innovation

EUcert Days 2011 Conference, 22.-23. Sept 2011, Timisoara - Romania

dr. Tomislav Rozman, dr. Romana Vajde Horvat, dr. Anca Draghici, Gabriela Fistis,

Damjan Ekert

Agenda• Project overview• Project objectives• Partners• BPM certifications overview and

comparison• Project state (sept 2011)• What’s next (2011-2012)• Conclusions

Short info about BPM• the discipline, which covers:

– identification, modelling, analysis, documentation, automatization, maintenance and optimization of business processes

• major drivers of introducing BPM to a company*:– need to save money– reduce cost– improve productivity– improve management coordination– improve organizational responsiveness– improve customer satisfaction– improve products

*(P. Harmon & C. Smith, 2010)

Project objectives• OBJECTIVE 1: to adapt existing Business

Process Management course to ECQA (European Certification and Qualification Association) certification scheme and establish job role, which is valid across the Europe, translate it to Romanian and English language

• OBJECTIVE 2: to adapt the course to the University - Bologna Masters level for Romanian Universities

Project objectives• OBJECTIVE 3: to transfer the knowledge

(CertiBPM project) to the Romanian market (to students from the Universities, industry representatives)

• OBJECTIVE 4: to educate 110 trainees and 14 trainers (regardless of the age, sex, nationality, religion)

• OBJECTIVE 5: to create distant learning course, that will allow training people from different locations

Partners• Applicant organisation: Universitatea Politehnica din

Timisoara (RO)– Contact: prof. dr. Anca Draghici

• Management co-ordinator & idea: BICERO Business Informatics Center Rozman Ltd.– Contact: asst. prof. dr. Tomislav Rozman

• Core partner: proHUMAN Cooperation and Business Management – Contact: asst. prof. dr. Romana Vajde Horvat

• Core partner: I.S.C.N. GesmbH– Contact: dr. Richard Messnarz, Damjan Ekert

• Core partner: DENKSTATT Romania SRL– Contact: Gabriela Fistis

BPM Certification analysis background

• Why should we analyse the BPM certification market? Which info are we seeking?– Body of knowledge covered– Number of certificates– Levels, tracks (e.g. basic/advanced,

manager/tech)– Pre-requirements– Locations/areas covered– Impact

Existing BPM certifications overview

• Methodology related certifications:– OMG Certified Expert in BPM– ABPMP– IPAPI– BPM Council

• BPM technology related certifications:– IBM, BizAgi, Ultimus,…

BPM Certifications, methodological group

Provider Description Certificate / TitleOMG -Independent association, 

-2 tracks (business and technical), -3 levels-World’s most recognized certification

Business:-OCEB Certified Professional, Basic-OCEB Certified Professional, Intermediate Business-OCEB Certified Professional, Advanced BusinessTechnical:-OCEB Certified Professional, Basic-OCEB Certified Professional, Technical Intermediate-OCEB Certified Professional, Advanced Technical

ABPMP -Based on BPM CBoK-German / French initiative

Certified Business Process Professional

International Process and Performance Institute

Emhasis on EMF method IPAPI -Certified Practitioner + IPAPI-Certified Process Professional IPAPI-IPAPI Certified Process Manager-Certified Process Director IPAPI-Certified Process Expert IPAPI

BPM Council Advanced BPM certification targeted for top level managers

BPM Council Certified

BPM Certifications, technical group

Provider Description Certificate

IBM -Emphasis on IBM WebSphere Business Modeler Advanced-BPMN modelling using Rational System architect

-IBM Certified Business Process Analyst - WebSphere Business Modeler Advanced-IBM Certified Business Process Analyst - WebSphere Business Modeler Advanced

AuraPortal Emphasis on BPM Suite AuraPortal

-AuraPortal Certified Consultant-AuraPortal Certified Senior Consultant

Bizagi Emphasis on BPM BizAgi suite Bizagi SpecialistUltimus Emphasis on Ultimus Adaptive

BPM SuiteUltimus BPM Certified Professional

IDS Scheer Emphasis on ARIS -Certified ARIS Professional, Business Designer-Certified ARIS Professional, Business Architect

webMethods Emphasis on webMethods BPM Suite

-Certified webMethods BPMS Developer

IBM Lombardi

Emphasis on IBM WebSphere Lombardi Edition V7.1

-IBM Certified Associate Administrator - IBM BPM Blueprint; IBM WebSphere Lombardi Edition V7.1-IBM Certified Associate Analyst - IBM BPM Blueprint; IBM WebSphere Lombardi Edition V7.1 -IBM Certified Associate Developer - IBM BPM Blueprint; IBM WebSphere Lombardi Edition V7.1-IBM Certified Associate Program Manager - IBM BPM Blueprint; IBM WebSphere Lombardi Edition V7.1

OMG OCEB (1/2)• Object Management Group Certified Expert in

BPM• One of most known and widely recognized • OMG is a not-for-profit computer industry

consortium; • the majority of the membership is IT vendor

related companies • it is very IT centric in nature and leans on their

own standards such as BPMN (Business Process Modelling Notation) and BMM (Business Motivation Model)

Absolute number of OMG OCEB certificates by EU

country

Relative number of OMG OCEB certificates by EU

country

Reasons for low adoption?• the entry level certificate is too difficult

to pass for average process or quality manager in company,

• the certificate is not widely spread and well known to target group,

• there is no interest in obtaining the certificate for target group (managers, analytics)

ABPMP• a non-profit, vendor independent

professional organization• led by practitioners, not BPM vendors• pre-requirement: 4 years of BPM

experience (Process management, Process improvement, or Process transformation

• Recertification is mandatory in three-year cycle

• ~200 certificates awarded

IPAPI• International Process and Performance

Institute, a non-profit organization• a competency-based program • minimum of 3 case studies • around 570 Certified Process Professionals

worldwide

BPM Council• competency based method• exam - passing 90% score• students must apply tools and techniques

to the real case studies• Number of certified managers is not

known, neither pre-requirements for a certification

Summarization of course comparison

• The BPM community at large is currently fragmented but this is a natural situation that precedes a more cohesive BPM community that will soon emerge (BPM council, 2010).

• The main result of the BPM certification providers’ analysis:– there is no entry-level certification on the

market; •therefore our effort will be targeted towards creating one (according to ECQA requirements)

Current state of the project (sept 2011)

• Skillcard was prepared, adapted and modified• Course materials were translated SLO->ENG

and adapted to skillcard• Student notes were added to the slides• 2 trainings were performed:

– Pilot training in June for companies (Maribor, Slo)– Train-the-Trainers event in June for the consortium

(Maribor, Slo)– Results: valuable feedback about course

structure and content!

The skillcard overview (the content!)

• Units/Elements:• U0 – Informative package

– not included into certification and exam scheme

• U1 – Process oriented management• U2 – BPM and Information Technologies• U3 – BPM: Human aspects, frameworks

and standards

U1 – Process oriented management

• Element 1: Management Systems• Element 2: Managing BPM projects• Element 3: BPMN and modelling• Element 4: Documenting business

processes• Element 5: Simulation and analysis

U2 – BPM and information technologies

• Element 1: Choosing your BPM platform• Element 2: BPM and Enterprise

Architecture• Element 3: BPM Systems and IT

integrations

U3 - BPM: human aspects, frameworks and standards

• Element 1: Human factors in BPM• Element 2: <content not fixed yet, a

placeholder for adapted content>• Element 3: BPM models, frameworks and

standards

Pilot training in Maribor (jun 2011)

TTT event in Maribor (jun 2011)

Dissemination: MakeLearn 2011, Celje -Slovenia

Dissemination: MTC 2011 (The 7th INTERNATIONAL CONFERENCE Management of Technological Changes),

Greece

Dissemination• www.certibpm.info

• We are social: http://www.linkedin.com/groups search for CertiBPM group and join, to get latest updates!

What’s next? (2011-2012)• Finalization of course materials• Translation ENG -> RO language• Develop on-line course• Performing traninings in RO

– First certificates are expected in Q1 2012• Further dissemination• Inclusion in masters course curriculum

Thank you for your patience!

Reference to Authors and Project

Training Materials/Dissemination materials were developed within international consortium “Certified Business Process Manager Committee (CertiBPM-TMC)”:

• BICERO, Business Informatics Center Rozman Ltd, Slovenia, www.bicero.com (Manager of CertiBPM-TMC, initial author of the course)

• proHUMAN, Cooperation and Business Management Ltd., Slovenia, www.prohuman.si• I.S.C.N., International Software Consulting Network, Ireland, www.iscn.com• UPT, Politehnica University of Timisoara, Romannia, www.upt.ro/• DENKSTAT, Sustainable thinking, Romania, www.denkstatt.ro

Development of Training Material was funded with support of European Commission under:• Leonardo da Vinci programme, Transfer of Innovation, Project no. 2010-1-RO1-LEO05-

07445

This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.