CENTER FOR DISPUTE RESOLUTION AT THE UNIVERSITY OF MARYLAND (C-DRUM)

TRAINING

C-DRUM offers customized conflict management training, professional development and systems design services. We specialize in dynamic, interactive trainings tailored to individual client and organizational needs.

A variety of training formats, including on-site services, on-line modules and virtual meetings, are offered. Large and small group trainings, and “train-the-trainer” models are available.

C-DRUM staff are trained, active and highly experienced neutrals skilled in a range of processes, including mediation, negotiation, facilitation, coaching, restorative approaches, circle processes and ombudsman functions.

Our clients have included:

• U.S. Department of Defense

• U.S. Department of Transportation

• State of Maryland Shared Neutrals Mediation Program

• District Court of Maryland

• The Johns Hopkins University

• Maryland State Department of Education

• Maryland Public Television

• Baltimore City Public Schools

• Maryland Judiciary

For more information, contact us:

Center for Dispute Resolution at the University of Maryland

Francis King Carey School of Law 500 West Baltimore Street

Baltimore, MD 21201

cdrum@law.umaryland.edu www.cdrum.org

410-706-4272

Resolving conflicts. Building capacity.

PROFESSIONAL DEVELOPMENT

Dealing with Difficult People

Assertive Communication

Basic Negotiation Skills

Advanced Negotiation Skills

Consensus Building

Giving and Receiving Feedback

Conducting an Effective Meeting

Personality and Conflict Assessment

Conflict Management in a Team Environment

Conflict Management in Health Care Settings

MEDIATION

Basic Mediation

Advanced Mediation Skills

Public Sector Mediation

Mediator and Neutral Third-Party Ethics

Mediation Advocacy

Organizational Mediation Program Design

RESTORATIVE APPROACHES

Introduction to Restorative Practices

Restorative Practices in an Organizational Setting

Formal and Informal Restorative Approaches to Workplace Conflict

Effective Use of Circles

“I was thrilled and thankful for the professional development, as the experience and the resources provided were extremely helpful. ... I’ve always held the program out as the bar for what behavior intervention training should look like ...”

“The conversation within the class and the information provided by the trainers made the class enjoyable. The trainers have a depth of experience and shared it with the class in a candid and open manner.”

FROM OUR CLIENTS

Resolving conflicts. Building capacity.

CENTER FOR DISPUTE RESOLUTION AT THE UNIVERSITY OF MARYLAND (C-DRUM)

TRAINING

cdrum@law.umaryland.edu • www.cdrum.org • 410-706-4272