celebrating life -...

Inside this issue:

Message from the CEO

RHH Leadership Team 2

Kids Party for 1st Royale Babies 3

RHH Honors 1000th Royale Mom 3

RHH Celebrates 1st Year Anniversary 3

07/07/07 4

First Royale Triplets 4

RHH Pediatrics Department 5

RHH OB/Gyne Department 5

Boost My Smile Dental Clinic 5

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DEC 2007Celebrating life

IVF Assisted Conception Unit 6

HR Celebrates November Birthdays 6

CosmeSurge Offers 20% to RHH Staff 7

Star Baby for November 2007 8

Visiting Consultants, Partners in Care 8

Did You Know? 8

List of Companies with Signed Agreements 9-10

RHH Mission Statement 10

One Mission One TeamIt was a day to remember for all the hospital staff as the RHH Mission Statement waslaunched last 27th November 2007, in Al Jouri Hall.

Mr John Punnoose, RHH CEO welcomed all those present and gave an effective speechalong with PowerPoint presentation that explains our mission which is: “Royale Hayatpromises to deliver safe, modern and quality medical care and services to Women andChildren in an environment of compassion, comfort and care. We will achieve this byredefining and setting global benchmarks in hospitality and through providing a culture ofcontinuous learning, innovation and excellence in healthcare”.

Mr Punnoose relayed to all staff that Mission, Values and Visions are the glue that holdsan organization together.

The members of the RHH Executive Board graced the event and they used a traditionalsword in cutting the cake to everyone’s delight. The event was covered by media andpress people.

John Punnoose, Chief Executive Officer

John was formerly the CEO (Operations & Management)of Apollo Hospitals Group, the largest private healthcarechain in Asia and also CEO for Madras Medical Mission- alarge Christian Mission Organization running medicalschools and the premier cardiac hospital in Asia Pacific“Institute of Cardiovascular Diseases”.

Dear Members of the Royale Hayat Family,

Welcome to our first edition of the Royale Ha-yat Newsletter.

I am very pleased to be part of the Royale Ha-yat family and look forward to a wonderful timein Kuwait.

The last few months has been a period ofgrowth and we had much to celebrate. I hopeyou enjoy reading all about it in this issue ofour newsletter “Celebrating Life”.

I look forward to sharing with you more of ourachievements in the next edition, for now keepup the good work!

With compassion and care,

John Punnoose

RHH Leadership Team

DE C 200 7 CE LE BR ATI NG L IFE

A. John PunnooseChief Executive Officer

Dr. Omar El KhateebMedical Director

Dr Nisreen El KhateebDeputy Medical Director

Liz KellyActing Incharge-Nursing

Mona Al HajjajPublic Relations Director

R. ViswanathanHuman Resources Direc-

Paul BatteluOperations Manager,HospitalityDirector, Food & Beverage

Rosalin LauSpa Manager

Abir HamadEvents Manager

Nicole SchranGuest RelationsManager

Kushal KumarHousing & FacilitiesManager

Siobian ClementBusiness DevelopmentDirector for CosmeSurge inKuwait & Dubai

Dr Hassan FakihDirector, IVF Unit

Dr. Bernard Moufid SaidManaging Director BMS

Dr. Badrinath MurthyDirector of Laboratory &Head of HaematoogySection

Noreen HealyWomen & FamilyHealth Advisor

Wedad AklFront Office Executive

Simon ThomasChief Financial Officer

Shekar IyerDirector Logistics

Jalal AbukhalafGovernment RelationsManager

Liliana IlieSurgical Services/OR Manager

Khalid Al JibatSecurity Manager

Dr. Heba HusseinActing ManagerDiagnostic Imaging

Dr. Mazen WehbiActing Pharmacy Manager

Elie Abi SamraTraining Manager

Alpana SharmaExecutive Housekeeper

Josef UmenbergerExecutive Chef

Dr DebasishHead—IT/ TechworldTrakcare

Petrus PutroActing ManagerMedical Records


RHH Celebrates 1st Birthday of November 2006 RoyaleBabies

29 November 2007, Al Jouri Hall

RHH hosted the first birthday celebration of ba-bies born in RHH last November 2006 in Al JouriHall.

It was a fun-filled night for the celebrants andtheir families as the room was filled with bal-loons, music playing, and activity toys for thekids along with cartoon characters interactingwith the babies.

The event was attended by relatives and friends ofthe babies, in addition to the Royale Hayat Man-agement and staff.

RHH Honors the 1000th Royale Mom!

29 November 2007, Gardenia Hall

It was a special day for Mrs. AishaSalah Al-Ghazali as RHH honored herfor being the 1000th Mom who deliv-ered in RHH, and commemorated themoment by holding a reception inhonor of the Mom and her guests.

Mrs. Aisha is the proud mother ofZayan Hamad Abdulatif Mubarak AlShatti and born on 11th November2007 in Royale Hayat Hospital.

"I'm so excited to be the 1000th Momand thank Royale Hayat for their hospi-tality and kindness to hold this eventfo r me " – ad d ed the mother .

The event was attended by relatives and friends of the 1000th Mom, in addition tothe Royale Hayat staff from Hospitality and Public Relation Department. Theevent was held at the Gardenia Hall, on the first floor. Mrs Aisha was presentedwith a certificate to commemorate the occasion.

RHH Celebrates 1st Year Anniversary

The RHH 1st Anniversary Celebration was held in the Royale Dining

Room on 21st November 2007. A special lunch & dinner spread was

put up on the occasion and a raffle draw was conducted for the RHH

associate. Prizes were given out to the lucky winners.

Mr John Punnoose, Mr. R. Viswanathan, Mr Paul Battelu, Chef Josef

Ummenberger and Mr Elie Abi Samra were present and distributed

the prizes.


The Royale Hayat Hospital Celebrates the Birth of 7 Newbornson 07/07/07

At 7:00 in the morning, there she was,a baby girl. At 7:00 in the evening andsince Leena’s birth, there were otherbirths making up a total of 7 newbornsarriving here at the Royale Hayat onthis very day of 07/07/07.

At exactly 7:00 a.m. Leena MahmoudAli AlBloushi saw the light for thefirst time in her life here at the RHH tobe the first new comer on this fabulousand very special day. Leena was thebaby who added another 7 to the three7s of this unique day and since then,her family's life has been colored innothing but baby pink.

Nots o

long afterwards,boys couldn’t feelanything but jeal-ous, and FahadAbdul-Lateef al-Kendari made it tothis life also at7:00, this time inthe evening. Fahadwas the last newborn on this Dayof Sevens fol-lowed only byanother boy born after midnight.

Indeed, that was truly the Day.Seven new borns arrivingone after another startingfrom 7 a.m. until 7 p.m..The Royale Hayat on thisday was filled of festivitiesa n d c e l e b r a t i o n s .

AlRai Reporters tip toedaround the corridors of theRoyale Hayat Hospital

wanting very much to have a lookat those wonderful babies who wereenjoying their first day on earth

made so special at the Royale Ha-yat Hospital, and to take a snapshot of each without disturbingtheir quiet and peaceful sleep.

There is Leena in this picturewrapped beautifully in a pink rib-bon, cuddled in her mother's armsand Fahad snuggling in his grand-mother's blissful hug.

RHH wishes all 7 newborns a longand happy life.

Baby Girl Leena Leena Mahmoud Ali Albloushicuddled by her mom. Leena was born in RHH last 7

Grandmom cuddles Baby Boy Fahad Abdul-Lateef Alkendari -born in RHH last 7 July 2007 at 7PM

Royale Hayat First Triplets, Safe and SoundRoyale Hayat makes history as the firstRoyale Triplet are born at the Hospital.

Mrs Fathmah Hussein gave birth to hertriplets, namely, Abdul Wahab, AnwarFatma and Noor Al Zahra last 7 No-vember 2007. The babies were trans-ferred to the Special Care Baby Unitwhere the Royale Hayat Medical Teamprovided the triplets with all the neces-sary medical attention and stated that"The babies are doing fine and we areensuring that they receive the bestcare". The mother of the tripletsthanked the staff at RHH for their careand complimented them on their sup-

port during the babies stay at theSpecial Care Baby Unit.

Originally a mother of two, the fa-ther was very happy to suddenlyhave become a father of five – "Icouldn't have wished for a betterplace to have my new large family".

The triplets left RHH after stayingat the Special Care Baby Unit for 3weeks and are now safe and soundat their home.


RHH Pediatrics Department

The Pediatrics Department provides services including General check up of infants and children growth and develop-ment; Full check up of all new borns; Treatment of allergy and asthma patients; Long experience in diagnosis and treat-ment of emergency conditions in children; Echocardiograms, Electrocardiogram, 24 hour holter monitoring, event re-corder. The pediatric team receive premature deliveries and deliveries of babies with complex congenital problems.

RHH—OB/ Gyne Department

Dr. Nisreen El KhatibHead of Paediatrics Department

Consultant Paediatrician & Inten-sivist

Dr. Suleiman Al SaadConsultant Paediatrician &

Paediatric Cardiologist

Dr. V. SathyaConsultant Paediatrician &

Neonatologist

Dr. Lulu AbushabanConsultant Paediatrician &

Paediatrics Cardiologist

Dr. Samer Al RayyesOb/Gyne Consultant

Dr. Imad GhazzawiOb/Gyne Consultant, IVF

Dr. Marcus PaceOb/Gyne Specialist

Dr. Amal Abdulaziz Al RashidOb/Gyne Consultant

Dr. Khalda Yousef MujaibelOb/Gyne Consultant

Boost My Smile Dental Clinic

The Royale Hayat Hospital in affiliation with Boost My Smile Dental Clinic under the manage-ment of Dr. Bernard Moufid Said, Specialist in Prosthodontics and Cosmetic Dentistry providesthe latest innovative and techniques using the most advanced dental technology.

Whether its cosmetic dentistry, restorative treatment or full rehabilitation of the mouth, we offeryou a comfortable atmosphere with our specialized dentists who can listen to all your needs.

Dr. Bernard Moufid SaidManaging Director of BMS

Specialist in Dentistry

Brief Summary of Obstetrics & Gynecology services include: General check ups & follow ups; Supervising normal pregnancy; Treatment of

pregnancy complications; performing vaginal plastic surgery; treatment of pelvic pains; providing preventive medicines for osteoporosis.

On 29 November 2007, Human ResourcesDepartment lead a birthday celebration forNovember organized by Mr Bino Matthewand Eli Abi Samra.

The employees who celebrated their birthdayinclude:


IVF—Assisted Conception Unit

The IVF-Assisted Conception Unit welcomes Dr. Hafsa to the IVF

Team and celebrates the first four mothers to become pregnant.

The celebration was held last 21 November 2007 at the IVF Unit, at-

tended by RHH staff.

HR Celebrates November Birthdays

Dr. Hafsa AlbuarkiSpecialist Ob/Gyne, IVF

American Fellowship in ReproductiveMedicine and Infertility

Nancy Parmar—Nutrition

Elvira Pinsoy—Nursing

Juhaida Peligrino—Nursing

Carina Soltones—Nursing

Elizabeth Fuentes—Nursing

Evelyn Tarlazon—Nursing

Andrea Casino—Nursing

Rokaya Akl Oraibi—PR

Gerges Hamad—Sales

Lea Bibe—Guest Rekatuibs

Gemillia Tri Stresstia Novi—spa

Ramsharam Dangol—Culinary

Sreejith—Finance

Abir Hamad—Events

Ludhiya Mosuganti—Spa

Ms Hanady ChararaScientific Director, IVF

Dr. Hasan Mohamad FakihConsultant Obstetric, Gynaecology

American Board in Obstetric, Gynaecology & Reproductive MedicineHead of Infertility Center ((IVD-Michigan), USA

Thanaport Heebkaew—Spa

Jyoti Shirva—Housekeeping

Rankoth Gedera Kamalawathie—Housekeeping

Raafi —Transportation

Johnson Almeda– Transportation

Devika—Nursing

Our CosmeSurge Team

local anesthesiawith intravenoussedation instead ofgeneral anesthesia.

We also offer fi-nancing optionswhereby you canpay for the procedure over 3 - 6months.

We provide value by offering honestprofessional advice, access to some ofthe finest physicians in the world,well-equipped Centers, providingservices in a pleasant and caring envi-ronment.

"It's not what you spend, it's knowingwhat you are buying".

We offer a complementary pre-consultation

Before your consultation with thesurgeon, we strongly advise you tomeet with one of our experienced Pa-tient Coordinators, many of whom

have been with usfor more than fiveyears.

The pre-consultation meet-ing is not directedat discussing de-tailed clinical is-

sues; that is the responsibility of yoursurgeon. However, many of our coor-dinators have had cosmetic surgeryand they are ideally placed to discussmany of the non-clinical aspects and agood bit of the clinical aspects of theprocedure you are considering.

For more information, please call ex-tension 5104.

RHH Staff can take advantage of the20% discount on all cosmetic treat-ments.

Fees are affordable by most patients,however do not go into debt for yourcosmetic procedure. After all mostcosmetic procedures are a desire andnot a need. It may not be smart toshop around for the cheapest place. Inthe long run cheapest could be verycostly; after all what is at stake is themost precious thing you have, its isyour face and your body.

We do all our surgery in RHH Cos-meSurge Anti Aging Centre. The ad-vantages are:

Lower cost for patients Less infections since we do only

clean elective cases Complete privacy since we

avoid the hospital environment Minimal risks since we offer

CosmeSurge Anti Aging Centre offers 20% to RHH Staff

We believe that no one surgeon - no

matter how good he or she is - can be

a true master of sixty two different

cosmetic procedures.—Max Sawaf,

MD—CEO CosmeSurge

Dr. Sabriya SalehOcular Plastic Surgeon

Dr. Eric AustadConsultant Plastic Surgeon

Dr. Mohamed MaroufMD, M.SG,FRCSConsultant Plastic Surgeon

Dr. Giulio GherardiniConsultant Plastic Surgeon

Dr. Gie Meyer VandehultSpecialist Plastic Surgeon


Did You Know?


Baby Nasser - Star Baby for November 2007

Baby Nasser Al Sabah was born to Mariam Mubarak Al

Sabah and Sheikh Abdullah Nasser Sabah Al Sabah last

22 November 2007 at Royale Hayat Hospital.

Nasser is the grandson of the last Amir, Sheikh Jaber Al

Ahmed Al Jaber Al Sabah, and the first grandson of the

current Amir, His Highness Sheikh Al Sabah Al Ahmed

Al Jaber Al Sabah.

Visiting Consultants, Partners in CareWe acknowledge the valuable contribution by our Visiting Consultants in building brand “Royale Hayat”.

Below is the list of all the Visiting Consultants of RHH:

The Star Visiting Consultant

For November

Dr. Majda K. Al-YatamaProf. Masoumah MakhseedDr. Laila Murad AshkenaniDr. Naheda Abdulla M. Al-AliDr. Mahmoud Al-AstalDr Dalal A. Al-SalemDr. Adel Al ZuhairDr. Fawzia Ali Al-QattanDr. Laila Abou El-LeilDr. Nidaa BukhadourDr. Mahmoud Al MotawaaDr. Majedah M. KomaikhDr. Adel Al RayyesDr. Majed M. Al ShammariDr. Mohamed Kamel El-DessoukiDr. Mohamad A. BouhadibaDr. Abdel-Hay Bader-EldinDr. Khalda Al-BakheetDr. Hany El OkdaDr. Mohamad Kotb

Dr. Khaled HomoudaDr. Najeeba Hussein Al-QattanDr. Alia El FadliDr. Ali Mohamed Ali NemrDr. Salwa A. S. A. Al RefaiDr. Shadiah Syed OthmanDr. Mansour B.Al OrfDr. Mahmoud AbdulsatarDr. Ziad A. MuradDr. Jassim Y. Al HajjiDr. Huda Al ZekriDr. Samira Al AwadiDr.Abdulmoneim MostafaDr. Amr MadaniDr. Mohammad RashadDr.Nasr A. HaibaDr. Fatma Al KendariDr. Nehad Mahmoud EesaDr. Osama H. SalhaDr. Mostafa M. Toumso

Dr. Hatem M. MatarDr. Lotfy Shams Eldin AlyDr. Abdallah Al DahhamDr. Hamdi Al Sayed MohammadDr. Mervat Saud Al SalehDr. Ahmed M. Al KendariDr. Emad KhallafDr. Ahmad Mohammad MosalmDr. Imad M. ZayyatDr. Mohammad B.Al HaifiDr. Sabriya SalehDr. Khalid Al Sasbti

Dr Maasomah Maksheed

1204 babieswere born inRHH since weopen last No-vember 2006(update 8 Dec2007)

RHH congratulates Mr Luis Suarez for beingelected as one of the members of the prestigiousABC (American Business Council)-Kuwait

Board of Directors.

Mr Luis is theDirector-VC &GCEO’s Office, ofthe KAPICOGroup HoldingCompany, sistercompany of RHH.

Mr Shekar Iyer, Director of Logistics forRHH is a proud father to Ajay Iyer.

Ajay of Class XII(Science), thePresident of theSchool Senate,through his out-standing academicachievements, hasbeen selected asUniversity of Buf-falo PresidentialHonours Scholar.Congratulations, Mr Shekar!


List of Companies with RHH Discount Programs

For staff information, below is the list of all companies that had signed discount agreements with RHH:Discounts (%)

NAMES OF ORGANIZATIONS/ COMPA-NIES

SpaMedicalIn/OutPatient

IVF

Cos-meSurge

Tama-rind/ AlLiwan

DentalEventsPack-age

Others

SYNDICATES & UNIONS IN KUWAITMinistry of Finance & Customs Union 10 10Union of Employees for Public Housing 10 10Syndicate of Ministry of Education Labourers 10 10Labour Syndicate of Kuwait Municipality 10 10Labour syndicate of Ministry of Health 10 10Labour Syndicate of Ministry of Public Works 10 10Labour Syndicate of Ministry of Energy 10 10

Labour Syndicate of Ministry of Communication 10 10

Labour Syndicate of Ministry of Social Affairs& Labour

10 10

Labour Syndicate of Zaakat House 10 10 10 10Employees Union for Public Authority for In-dustry

10 10 10 10 10 Flower shop 10%

Labour Syndicate of Extinction 10 10 10 10 10 10 Flower shop 10%Workers Union of the Public Authority for CivilInformation

10 10

Workers Union of the Public Authority HousingCare

10 10

ASSOCIATION

Kuwait Association of Accountants and Auditors 10 10 10 10

Kuwait Society of Engineers 10 10 10 10Kuwait Medical Association 10 10 10 10Kuwait Dental Association 10 10 10 10Kuwait Bar Association 10 10 10 10 10 10Kuwait Teachers Society Platinum MazayaMembership Card

10 10 10 10

Kuwait Pharmaceutical Association 10 10 10 10 10 1010% flower shop &coffee

INVESTMENT SECTORAl-Ahlia Investment Company 10 10 10 10OIL SECTORKuwait Gulf Oil Company (KGOC) 10 10 10 10 10Kuwait National Petroleum Company (KNPC) 10 10 10 10 10Kuwait Petroleum International (KPI) 10 10 10 10Kuwait Oil Tanker Co. (KOTC) 10 10 10 10Kuwait Petroleum Co (KPC) 10 10 10 10 10

INSURANCE COMPANIESKuwait Insurance Company 7.5% direct discount given to patients— medical only

Gulf Takaful Insurance Company Direct monthly billing (medical & dental only)

NAS Qatar Insurance Company Direct monthly billing (medical & dental only)

Warba Takaful Insurance Company NOOR Card 10 10 10 10

Al-Ahlia Insurance Company Direct monthly billing (Lily 550 Normal & 1000 Caesarian)

WAPMED TPA 10 10 10 10 10 10All hospitality 10%discount

For queries and information, please call Finance/ Billing at Ext 5680 or Mr Gerges at ext. 5413


List of Companies with RHH Discount Programs

Discounts (%)

NAMES OF ORGANIZATIONS/ COMPA-NIES

SpaMedicalIn/OutPatient

IVF

Cos-meSurge

Tama-rind/ AlLiwan

DentalEventsPack-age

Others

BANKSNBK Staff 10 10 10 10CBK staff 10 10 10 10Gulf Bank (Platinum, Gold & Infinity VisaCards)

10 10 10 10

NBK Thahabi account holder & private banking 10 15 15 10 10 10

Inpatients will getfree meal 15KDlimit/ free massage(billed to RHH)

NBK Visa card holders (rewarding points) 10 10 10 10 10 1010% discount basedas rewarding points

Arab Fund for Economic & Social Development 10 10 10 10 10 10

GOVERNMENT SECTORMinistry of Defense 10 15 15 10 10 10Ministry of Justice 10 15 15 10 10 10Ministry of Interior 10 15 15 10 10Ministry of Energy-Electricity & Water 10 15 15 10 10 10 Flower shop 10%Ministry of Commerce & Industry 10 15 15 10 10 10 Flower shop 10%Ministry of Oil-Energy 10 15 15 10 10 10 Flower shop 10%Directorate Generalof Civil Aviation 10 10 10 10 10 10 Flower shop 10%Public Authority for Youth & Sports 10 15 15 10 10 10 Flower shop 10%Diwan Al-Amir 10 15 15 10 10 10 Flower shop 10%CLUB MEMBERS FOR VIPAmerican Business Council (ABC-K) 10 10 10 10 10 10BluGrey 10 10 10

AIRLINESKuwait Airways 10 10 10 10 10 10 10

Royale Hayat promises to deliver safe, modern and quality medical care and services to

Women and Children in an environment of compassion, comfort and care.

We will achieve this by redefining and setting global benchmarks in hospitality and

through providing a culture of continuous learning, innovation and excellence in healthcare.

RHH Mission Statement

celebrating life -...

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