ccme-gui

SAIT Polytechnic

CMPN-313 Voice Over Internet Protocol

of 7 By Eugene Blanchard

Lab 3 - Cisco Call Manager Express GUI Background and Objectives Cisco Call Manager Express (CCME) comes with a web-based GUI. In this lab, you will use the basic CCME voice network

created in the previous lab.

Topology

Switch

Trunk

POTSPhone

CiscoIP CommunicatorSoftphone

0/1/0

fa0/24

VLAN 20

fa0/12

fa0/1

Internet

10.163.xxx.0

fa0/0

fa0/1

CALL MANAGER EXPRESS

VLAN 30fa0/13

CiscoIP phone

CiscoIP phone

VLAN 20

FXS

DHCPClient

Desoto Carriage Works (Edmonton)

Cisco Routerwith Voice ModulesDHCP Server172.16.xxx.0(exclude .1 - .10)

2201

22022203

5001

(780) 4xx-xxxx

Voicemail 22999

VLAN 99

Native VLAN 99 - 172.16.x9.0Data VLAN 20 - 172.16.x2.0Voice VLAN 30 - 172.16.x3.0Where x is the your POD number

Lab Guidelines This lab will be completed by partners. Be prepared to reproduce any of the activities found in this lab in future lab classes,

theory classes, and assessments.

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Part 1: Router Telephony Service Configuration For this lab, your router will need its telephony web interface enabled.

Procedure 1. From the router command line. Enter the telephony services:

Router(config)#telephony-service

2. Configure the web admin account at the router’s telephony-service configuration for username admin with password

cisco:

Router(config-telephony)# web admin system name admin password cisco

Router(config-telephony)# dn-webedit

Router(config-telephony)# time-webedit

6. Point your web browser to the IP address’s ccme.html file of your router. It appears the Internet Explorer works best. The

pull-down menus may not work in some browsers like Opera.

http://172.16.xx.1/ccme.html

Username: admin Password: cisco

7. You should see the Cisco Call Manager Express home page for your router:

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Part 2: Add another Phone and Extension using the CCME GUI

Now that your CCME GUI has been configured, it is time to add a phone and extension.

Procedure 1. Go to Configure-System Parameters – Maximum Number of IP Phones, from the previous lab is should be set to 3:

2. Change it to a Maximum Number of IP phones of 5 (it may be already set to 5 from another lab class).

3. Connect up a new (one you haven’t previously used) Cisco phone or a PC running Cisco IP Communicator softphone to

your network. It will try to register to your CCME unsuccessfully.

4. Refresh your browser and look to see if the new phone’s MAC address appears in Configure - Phones:

5. Go to Configure – Extensions and attempt to Add Extension. You should receive an error. Exam your router’s telephony

configuration and set the both max-dn and max-phones to to 10. After updating CME from the router’s command prompt,

you will need to update the GUI by going to the GUI’s Administration tab – Update System Info.

6. For each extension, add a Caller ID name:

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6. Add a new extension and enter the following values:

• Extension number: 2204

• Extension name: <your name>

• Label: Lobby (whatever room you choose)

• Description: Cisco 79xx (where xx refers to the phone model)

7. Then Select Add, the new extension should show up in the list.

8. Go to Configure – Phones and select the new phone.

9. Select Button 1, Normal Ring and extension 2204.

10. Save then at the Change Phone window, click on the Change button at the bottom of the screen. A few OKs and you

should see the new phone with extension:

11. Verify that it works by dialing it from another extension.

12. Enable distinctive ring tones by adding the following files to the tftp-server list according to the following example:

Router(config)# tftp-server flash:DistinctiveRingList.xml

• DistinctiveRingList.xml

• RingList.xml

• Analog1.raw

• AreYouThere.raw

• Bass.raw

• Chime.raw

• Classic1.raw

• ClockShop.raw

• Jamaica.raw

• Pop.raw

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Part 3: Exploring CCME GUI Features: This portion of the lab will configure some basic features of Cisco Call Manager Express: System Message, Hunt Groups,

Procedure

NOTE: You will have to reset each of the phones through the CCME GUI to load the new configurations.

System Message

1. Go to Configure – System Parameters – System Message. Enter a system message and press the Set button. Where does this

message appear?

Directory Services

3. Go to Directory Services and add directory entries for each of your 4 extensions with a usernames (first name, last name of

your choice) that match the Caller ID entered in previously.

4. Go to your Cisco phone and select directory services:

5. Demonstrate a directory search based on either a first name or last name of one of the extensions that you’ve created.

Hunt Group

2. Go to Hunt Group Settings. Make a sequential hunt group #1 using pilot # 2000, that will call all of your extensions with a 10

second timeout. From your POTS extension 5001, dial 2000 and verify that the hunt group works.

Broadcast Hunt Group (Call Blast)

3. Go to Broadcast Hunt Group and use pilot 2001, add in all your phone extensions with a 10 second timeout. From any phone

dial 2001 and verify that the broadcast hunt group works.

Information URL

4. Go to IP Phone URLs and enter the following for the Information URL (only accepts text files):

http://learnat.sait.ab.ca/ict/txt_information/CMPN313/Lab3-InfoURL.txt

Idle URL

7. Set the Idle URL to the following with a timeout of 10 seconds.

http://phone-xml.berbee.com/menu.xml

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This may not work due to a bug in this version of CCME. If it does not work, from the telephony interface, type:

Router(config-telephony)# url idle http://phone-xml.berbee.com/menu.xml idle-timeout 10

8.Restart your phones by selecting your phones in Configure-Phones then select Reset. Wait 10 seconds to see the Idle URL.

Sorry for the poor quality. For more information:

http://www.voip-info.org/wiki/view/Asterisk+Cisco+79XX+XML+Services

Music On Hold

11. Configure a new song for the MOH (music on hold). You will need to upload the new file using tftp. Do NOT write over the

original MOH file. Use the following website for a resource for .au format audio:

http://www.glasspages.org/audio.html

Note: it uses “.au” format for audio or 8kx8bit wav file and only the POTS phone will receive MOH.

Paging

12. Go to Configure – Extension – Add, create a new extension 2002

13. Go to Configure- Phones and with each phone listed, set the Paging Extension to 2002.

14. From your POTS phone, dial 2002 and verify that paging works.

Speed Dial

15. Go to Configure-Phones and with each phone listed, add in the extensions of the other phones in the speed dial information

section.

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16. Verify that the speed dial numbers appear on your phone display:

Extension 2201 .....................................................................................................

Extension 2202 .....................................................................................................

Extension 2203 .....................................................................................................

Extension 2204 .....................................................................................................

Extension 5001 .....................................................................................................

Distinctive Rings ..................................................................................................

System Messages .................................................................................................

Directory Services ................................................................................................

Sequential Hunt Group 2000 ................................................................................

Broadcast Hunt Group 2001 .................................................................................

Information URL ..................................................................................................

Idle URL ..............................................................................................................

Music On Hold .....................................................................................................

Paging 2002..........................................................................................................

Speed Dial ............................................................................................................

Demonstrate to your Instructor: _____________________

ccme-gui

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