cca: where we came from and recent developments family service ontario conference may 8, 2014
TRANSCRIPT
CCA: WHERE WE CAME FROM AND RECENT DEVELOPMENTSFamily Service Ontario ConferenceMay 8, 2014
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A New Partnership for Accreditation• Responding to growing interest in Canadian accreditation
program tailored to community-based health and social services
• 5 associations serving community-based service providers combining over 100 years of accreditation experience:– Association of Ontario Health Centres (Community Organizational Health)
– Children’s Mental Health Ontario
– Ontario and Canadian Associations of Credit Counselling Services
– Family Service Ontario
– Ontario Association of Children’s Aid Societies
• Created new Canadian non-profit accrediting body (third party) - April 2012 CCA formally established
• 2014 - over 200 organizations participating, including 35 family service agencies
CCA Vision and Mission
Vision:Effective organizations strengthen healthy and resilient communities.
Mission:We provide excellence and leadership in
accreditation by assuring quality and continuous improvement in community-based health and social services.
CCA Values
• Continuous Learning and Improvement - We pursue continuous learning and improvement towards excellence and innovation; We recognize and celebrate key milestones achieved.
• Meaningful Collaboration - We inclusively engage the diverse organizations we serve, as well as other CCA stakeholders, in dialogue to shape our mission, goals and services.
• Diversity and Equity - We value the diverse contributions of our stakeholders and work towards the elimination of systemic barriers to equity.
• Responsible Stewardship - We manage CCA resources ethically, transparently and responsibly, in order to ensure its sustainability.
• Accountability - We hold ourselves accountable for the quality of our work and the achievement of established outcomes that are aligned with our values.
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Principles of CCA Approach
• Balance between fostering quality improvement and risk management
• Standards challenging and achievable by diverse organization types and sizes
• Clear and transparent expectations
• Consistent practices applied with sufficient flexibility to recognize unique circumstances and challenges of organizations being reviewed
• Supportive of organizations achieving and maintaining accreditation
• Recognition of strengths/successes of organizations
• Value-added experience for community organizations
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Foundations of CCA Standards: Excellence in Service Provision
• Focus on people and communities served; respect for their dignity and diversity
• Strength-based approach to service delivery, recognizing social and physical environments that impact people’s well-being and health
• Commitment to equity and to actively addressing barriers to service
• Drive to improve outcomes for people and communities served
• Integration of continuous learning, improvement and innovation
• Decision making that is evidence-based
• Safe services and work settings
• Most efficient use of resources to achieve outcomes
• Social and ethical responsibility
• Accountability and transparency
Development of CCA Program
2009 - 2012
• Three year Trillium Grant awarded
• To combine best of all accreditation programs and update; transform COHI into CCA
• 3 working groups: Standards, Business Operations and Governance
• Standards and Accreditation Process WG
– Developing Organizational Standards
• amalgamate governance, management and leadership standards
• review literature and best practices
– June 2010 Webcast on framework of program
– Consultation – through 3 rounds of critical readers feedback on draft standards
Development of CCA Program
May–September 2012
• Pilot reviews conducted at 8 organizations - all sectors
October 2012 - August 2013
• External evaluation of Pilot reviews
• Extensive revisions to standards and web tool
April 2013
• CCA begins regular reviews offered to all organizations
• Pilot version of standards and web tool used for 2013 reviews – 24 reviews conducted to March 2014
Evaluation Surveys and Other Feedback
• very positive feedback (85%) on site visit, quality of preliminary report and review teams;
• standards rated quite well but observations re some duplication in standards
• re: preparation workload: 34% acceptable; 3% efficient; 45% onerous; 12% much too onerous
• need for improvements in Web tool noted frequently
• overall positive for their agency - 90% found participation was beneficial (yes very / yes)
• 83% would recommend CCA (yes / probably)
• concerns expressed by family service agencies about increased requirements in CCA standards; need to recognize limited administrative resources
Latest Developments
• Major upgrades and enhancements to Go CCA Web Accreditation Tool to launch in late May 2014
• Further revisions to standards – clarifications based on feedback received
• Self-Assessment Tool available – can be accessed at any time before review
• Access to customized Webtool 1 yr before site visit
• Educational Webinars offered for different sectors including family service agencies
• Formal “accommodations procedure” developed
• Additions to CCA Resource Library are ongoing
Lessons Learned – Participating Agencies
• Important to start reviewing standards early – at least 2 years in advance
• Important to communicate with Accreditation Manager – ask questions about interpretation
• Meeting every Leading Practice standard is not necessary for accreditation - allows for some flexibility
• Understand that having some standards to meet at Preliminary Report stage is part of the process
• 86% respondents in evaluations agreed that accreditation pushes their organizations to continually improve, pursue quality
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Thank You!
Barbara WiktorowiczExecutive DirectorDirectrice générale
416-239-2448 x [email protected]
Bonnie HoppeAccreditation ManagerResponsable à l’agrément
416-239-2448 x [email protected]@centrecanadiendelagrement.ca
Jennifer JefferyAccreditations CoordinatorCoordinatrice aux agréments
416-239-2448 x [email protected]@centrecanadiendelagrement.ca
Sophie GautheronOffice ManagerGestionnaire du bureau
416-239-2448 x [email protected]
New Toll Free Number: 1-844-416-239-2448