Experience the new generation

of customer interaction

OUR HISTORY

€150

Million

revenue

in 2015

Creation of Call Centre Alliance

in 1994

Publicly traded in Paris Euronext

market in 2000 = LLRP 97.1%

Patrick Dubreil appointed as

Chairman in 2012

Acquisition of Data Base Factory

in 2015

20 years of

growth and

reliability

Constructed over 20 years mainly through

acquisitions, the group CCA International is

now recognized as a leading European expert

in omnichannel customer service.

Growth through acquisition

WHO WE

ARE

The new generation of

customer interaction

CCA International is the leading

European provider in customer

engagement that shakes traditions

with an innovative real-time

customer service approach.

We unify your traditional and digital

channels to meet the new

generation of customers

interactions, on the platform and

devices of their choice, for the only

journey at your customers’ speed.

The only journey at your customers speed

DIGITALTRADITIONAL OMNICHANNELPAN EUROPEAN

49MILLIONS CUSTOMER

INTERACTIONS PER YEAR

AGENTS

+5.7kLANGUAGES

27

11COUNTRIES

OUR LOCATIONS

11COUNTRIES

29SITES

6PAN EUROPEAN

HUBS

6OFFSHORE CENTRES

SOLUTION

S

The only journey at your

customers speed

TRADITIONAL • DIGITAL • PAN EUROPEAN • OMNICHANNEL

FULLY INTEGRATED SOLUTIONS

TRADITIONAL

OFFERING

Acquisition

Cross-sell

RetentionEmail

Upsell

Back Office

DIGITAL

OFFERING

Web Chat

Social

Media

Mobile

Click-to-

video

Click-to-

call

Self-

service

Telesales Customer

Service

Hotline

Technique

Moderation

PAN EUROPEAN

OFFERING

49MILLIONS CUSTOMER

INTERACTIONS PER YEAR

LANGUAGES

27

CUSTOMER SATISFACTION

ACROSS ALL CHANNELS

94%

Fast.

Easy.

Efficient.

Co-sourcing

CUSTOMER CARE

A customer is never forgotten. Before, during, and after a

purchase, CCA International helps develop a strong and

lasting relationship with your customers by providing an

omnichannel solution that’s specifically tailored to the

consumer, strengthening their trust in the brand,

customer engagement, and future revenue generation.

Web ChatSocial

MediaMobile

Click-to-

video

Click-to-

call

Self-

service

Always connected

to your customer

49+27 LANGUAGES

MILLION

CUSTOMER INTERACTIONS PER YEAR

DIGITA

L

We set a digital vision to maximise your

customer experience.

CCA international applies digital technology

to modernise the customer journey and best

engage in real time with your customers

through their favourite channels of

interaction.

Don’t interact. Engage.

Experience the

most real-time

customer service

20+5

SOCIAL MEDIA ACCOUNTS

MANAGED

YEARS

OF DIGITAL EXPERTISE

Crisis

Management

Community

Management

Opportunities

and Issues

Campaign

Monitoring

Event

Monitoring

Data Analysis

Connecting…

Hi, here are some of our references

for our customer solutions…

CCA International

Click this link to see all of them

www.ccainternational.com/clients

Hi, here are some of our references

for our customer solutions…

Click this link to see all of them

www.ccainternational.com/clients

What about DIGITAL?

I’m glad you asked…

CCA International

LONDON

9

PARIS BNLX

Delivering…

SCRM

Social media analytics

Community management

Integrated planning

Content creation

10

Real-time market

feedback

Early warning of emerging issues &

crisis management

PAN EUROPEAN

The Pan European solution of CCA International takes

your customer experience to a global level.

Engage with your customer in the language of their

choice, reach them wherever they are, and centralise

your customer experience for an authentic one.

27PAN EUROPEAN HUBS6

LANGUAGES

The customer

experience

without borders

Web Chat Inbound Outbound Social

MediaAcquisition

PARTNERSHIP

S

CCA International have considerable

experience of taking over an in-house

contact centre operation and delivering

better results. We use our proven

people, processes and technology to

reduce costs, increase efficiency, and

sales to truly add value to your

operation.

Maximising your potential

+500

CUSTOMER INTERACTIONS+5 Million

AGENTS

EMAILS400k+

Co-sourcing Insourcing Outsourcing

MARKETS WE SERVE

Energy

FMCG

Services &

Distribution

E-Commerce

Financial

Services

&

Insurance

Leisure,

Travel

&

Tourism

Telecoms

Press &

Media

Automotive

REFERENCES &

QUALITY

Delivering trust

throughout the journey

CLIENTS • ACCREDITATIONS

AUTOMOTIVE

E-COMMERCE

PRESS

& MEDIA

HEALTH &

COSMETICSOUR CLIENTS

LIST

ENERGY

FMCG

FINANCIAL

SERVICES

& INSURANCE

TELECOMS

LEISURE, TRAVEL

& TOURISM

SERVICES &

DISTRIBUTION

AWARDS & ACCREDITATIONS

CCA International develops programs for customer

relationship management in full compliance with the

highest international professional standards and

requirements.

Certified operational

processes implemented on

all CCA International sites

Security

Quality

Human

Resources

Social

Engagement

Welcome to

a new journey