cbms4303 topic 2 slides (open university malaysia)
TRANSCRIPT
CBMS4303CBMS4303Management Information Management Information
SystemSystemSystemSystem
FACULTY OF BUSINESS & MANAGEMENTFACULTY OF BUSINESS & MANAGEMENT
September 2011Topic 2: System Concept
LORNA TIMBAH | PPW SABAH
1. Define 4 types of models & their usage in business
2. Identify 4 information dimensions
3. Apply the concept of management 3. Apply the concept of management through exception
4. Apply the general model system to understand organisations, and
5. Apply the system approach to solve problems
TOPIC 2: SYSTEM CONCEPT
LORNA TIMBAH | PPW SABAH | SEP2011
Learning OutcomesLearning Outcomes
TOPIC 2: SYSTEM CONCEPT
LORNA TIMBAH | PPW SABAH | SEP2011
4 types of model4 types of model
#1: Physical Model
TOPIC 2: SYSTEM CONCEPT
LORNA TIMBAH | PPW SABAH | SEP2011
4 types of model4 types of model
#2: Narrative Model
TOPIC 2: SYSTEM CONCEPT
LORNA TIMBAH | PPW SABAH | SEP2011
4 types of model4 types of model
#3: Graphics Model
TOPIC 2: SYSTEM CONCEPT
LORNA TIMBAH | PPW SABAH | SEP2011
4 types of model4 types of model
#4: Mathematical model
On Time Complete
INFORMATION PROCESSOR
OUTPUT
Relevant Accurate
TOPIC 2: SYSTEM CONCEPT
LORNA TIMBAH | PPW SABAH | SEP2011
4 information dimensions4 information dimensions
� Management takes action only if an activity occurs out of fixed performance & norms
� Performance within standard = stable process� Implementation, e.g.:
◦ Standard of service delivery: 5-10 mins◦ Standard of service delivery: 5-10 mins
◦ Actual service delivery A: 6.5 mins
◦ Actual service delivery B: 12 mins (?)
◦ Actual service delivery C: 3 mins (?)
� Some CBIS are capable of automatically adjusting activities to stabilise processes, i.e. manufacturing lines
TOPIC 2: SYSTEM CONCEPT
LORNA TIMBAH | PPW SABAH | SEP2011
Management by exceptionManagement by exception
TOPIC 2: SYSTEM CONCEPT
LORNA TIMBAH | PPW SABAH | SEP2011
Management by exceptionManagement by exception
A computer dashboard that tracks financial status
TOPIC 2: SYSTEM CONCEPT
LORNA TIMBAH | PPW SABAH | SEP2011
Management by exceptionManagement by exception
A computer dashboard of a medical practice
Phase 1: Phase 1: PreparationPreparation
1 - View firm as a system
Phase 2: Phase 2: DefinitionDefinition
4 - Continue from
Phase 3: Phase 3: SolutionSolution
6 - Identify alternative solutions
1 - View firm as a system
2- Identify system’s environment
3- Identify firm’s sub-systems
4 - Continue from System level to sub-
system level
5 - Analyse parts of system according to
sequence
7 – Evaluate alternative solutions
8 - Choose the best solution
9 – Execute best solution
10 – Follow-up to ensure solultion is effective
TOPIC 2: SYSTEM CONCEPT
LORNA TIMBAH | PPW SABAH | SEP2011
System approach to problemSystem approach to problem--solvingsolving
solultion is effective