Upload File

case study yamaha's conversation with their customers

  • Home
  • Business
  • Case study yamaha's conversation with their customers
31

Upload: viet-long-plaza

Post on 17-Nov-2014

499 views

Category:

Business


3 download

Report

Tags:

DESCRIPTION

Case study yamaha's conversation with their customers

TRANSCRIPT

Page 1: Case study yamaha's conversation with their customers
Page 2: Case study yamaha's conversation with their customers
Page 3: Case study yamaha's conversation with their customers

Siêu thị điện máy Việt Long www.vietlongplaza.com.vn

Page 4: Case study yamaha's conversation with their customers

Siêu thị điện máy Việt Long www.vietlongplaza.com.vn

Page 5: Case study yamaha's conversation with their customers

What we wanted to do.

Siêu thị điện máy Việt Long www.vietlongplaza.com.vn

Page 6: Case study yamaha's conversation with their customers
Page 7: Case study yamaha's conversation with their customers
Page 8: Case study yamaha's conversation with their customers
Page 9: Case study yamaha's conversation with their customers
Page 10: Case study yamaha's conversation with their customers

Making the case.

Page 11: Case study yamaha's conversation with their customers
Page 12: Case study yamaha's conversation with their customers
Page 13: Case study yamaha's conversation with their customers
Page 14: Case study yamaha's conversation with their customers
Page 15: Case study yamaha's conversation with their customers
Page 16: Case study yamaha's conversation with their customers
Page 17: Case study yamaha's conversation with their customers

Community outreach

Page 18: Case study yamaha's conversation with their customers

www.snowmobiles.yamahablogs.ca

Page 19: Case study yamaha's conversation with their customers
Page 20: Case study yamaha's conversation with their customers
Page 21: Case study yamaha's conversation with their customers

Metrics: 8 weeks post launch• First page of Google results for new product

• Traffic up 61% over week one

• Witnessed a viral event = valuable insight

• Engagement metrics double our benchmarks

• Comments:• 43% positive• 48.5% neutral• 8.5% “negative”

Page 22: Case study yamaha's conversation with their customers
Page 23: Case study yamaha's conversation with their customers

Market intelligence

Page 24: Case study yamaha's conversation with their customers

Market intelligence

Page 25: Case study yamaha's conversation with their customers

Engaging with key influencers

Page 26: Case study yamaha's conversation with their customers

Changing the rules of engagement

Page 27: Case study yamaha's conversation with their customers

Changing the rules of engagement

Page 28: Case study yamaha's conversation with their customers

ROI?

Page 29: Case study yamaha's conversation with their customers
Page 30: Case study yamaha's conversation with their customers
Page 31: Case study yamaha's conversation with their customers

MEMORANDUM OF CONVERSATION · Title: MEMORANDUM OF CONVERSATION Subject: MEMORANDUM OF CONVERSATION Keywords

Well-prefaced turns in English conversation: A conversation … · 2015. 11. 24. · Well-prefaced turns in English conversation: A conversation analytic perspective John Heritage*

10/1/2008 Hessie Jones The Art of Conversation Social Media: The Key to Effectively Attracting and Retaining Customers for Life

Talk and Techne Images of conversation and the Starbucks ... · baristas about stupid customers in Starbucks coffee stores, as reported in a primary ... business-like’ conversation

The Conversation Compass - Lehigh University...The Conversation Compass The Conversation Compass© is a conversation-based instructional approach designed to enhance classroom conversations

Conversation !

How to Cultivate Your Community: Your Customers Are Talking - Are You Part of the Conversation?

Upfront Conversation Reoccurring Conversation Constant Conversation

DELIVERING DIFFERENTIATED CUSTOMER ENGAGEMENT · Complex Event Processing Customer Journey Capture and Engagement Engage with customers consistently Bring business rules, conversation

Conversation Manual Manuel de Conversation

ACCOMPLISH DAILY FINANCIAL-SERVICES …financial advisors work directly with its customers in settings designed to be more intimate. Office conversation areas include tables where

Model Me Conversation Cues Cues samples... · How to Start Conversation Brainstorming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 ... Conversation Cues Story

How Social CRM Connects You to Customers · How Social CRM Connects You to Customers Free Trial Page 5 Social CRM is a conversation-driven platform that helps you see who is talking

5 CONVERSATION GOALS CONVERSATION GOALS

How the conversation advantage program builds conversation intelligence

ccupations in retail - ERIC · drinks for waiters and waitresses to. ... conversation with customers and the possibility of someday managing or ... P.O. Hyde Port

Conversation Gambits-Real English Conversation Practice_E.keller,S.warner

Case Study: Yamaha's Conversation with Their Customers

A Conversation Exercise - Advance Care Planning Waterloo ...acpww.ca/wp-content/uploads/2018/02/A-Conversation-Exercise.pdf · A Conversation Exercise The conversation part of Advance

LPA606 P.O.BOX1, Hamamatsu Japan - Parts Express: Speakers, Amplifiers …€¦ · Yamaha's next-generation high-efficiency Class-D power amplifiers deliver extremely high output

Internet Internet Private net Partner net Worker/ learner Co-creating knowledge Consuming knowledge Conversation Searching Customers, partners Learnscape

OCULA CONVERSATION A conversation with Sean Lynch

Social Media: From Customers to Community and From Advertisement to ‘One-to-one conversation, by Matthew Fraser, during iCompetences SMIConference.com Marrakech 2011 Speaker Presentation

6 Rules for Managing Conversation with Clients/Customers

Qualifying conversation with a ServiceNow-Blazent … · Opportunity drivers QUALIFYING CONVERSATION WITH A SERVICENOW/BLAZENT PROSPECT Opportunity Traits Customers in the beginning

CONVERSATION – JOB INTERVIEW SIX CONVERSATION – JOB

Conversation Class Welcome to our conversation class!

SCS SOCIAL MEDIA POLICY 10, 2018... · Why You Need To Have A Two Way Conversation With Customers –Marketing & Growth Hacking Make Social Media a 2‐Way Conversation –Targeting

English Conversation & Writing (2) - edu-sos.comedu-sos.com/esl pages/english conversation and writing book 2.pdf · English Conversation & Writing (2) ... conversation going.

yamahayz125g.weebly.comyamahayz125g.weebly.com/uploads/4/6/1/6/4616451/yamcirmagocno8… · YAMAHA'S MINI-MOTOCROSSERS ... results in much better cylinder head cooling due to better

KEYNOTE: A big conversation about The Big Conversation

Science as Conversation, Conversation as Science

NGFA Country Elevator Conference · • Content leads to conversation, conversation builds relationships and good relationships evolve into customers • Post often, but not too much,

Conversation as a Platform: Smart Bots - IIBA Montreal · Conversation as a Platform: Smart Bots. 2 ENGAGE YOUR CUSTOMERS with compelling experiences across ... digitally astute OPTIMIZE

Conversation Ads Bring the Conversation to the Conversation